IMac keeps rebooting itself
My company just bought 4 iMac 27" (late 2013) machines that are less than 2 months old. I have an issue where they all reboot at random.
Here's what I've already done for each:
1) Reset the SMC
2) Started from OSX Recovery (found no problems on any of the machines)
3) Used Disk Utility to repair permissions and repair disks
4) Ran memtest
5) Booted up in Safe mode
6) Re-imaged the machines
Nothing worked.
I'm including a typical crash log from one of the machines. Hopefully someone will be able help:
Anonymous UUID: B635B800-B6AF-B124-BA61-DC74120BBB58
Mon Feb 24 10:52:33 2014
panic(cpu 2 caller 0xffffff80098dc19e): Kernel trap at 0xffffff80098df7f6, type 6=invalid opcode, registers:
CR0: 0x0000000080010033, CR2: 0x00000000355ee000, CR3: 0x0000000195bfe095, CR4: 0x00000000001606e0
RAX: 0x00000000000bc60a, RBX: 0xffffff838d6d3f30, RCX: 0xffffff838d7c6050, RDX: 0xffffff8009cb7bf0
RSP: 0xffffff838d6d3ee0, RBP: 0xffffff838d6d3ee0, RSI: 0x00000000530b6a96, RDI: 0x00000378cd964440
R8: 0xffffff838d6d3f2c, R9: 0x0000000004192997, R10: 0x00000000530b6a96, R11: 0x0000000000000246
R12: 0xffffff804b898338, R13: 0xffffff8009e62510, R14: 0x0000000000000001, R15: 0xffffff838d6d3f2c
RFL: 0x0000000000010006, RIP: 0xffffff80098df7f6, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000000355ee000, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff838d6d3b70 : 0xffffff8009822f69
0xffffff838d6d3bf0 : 0xffffff80098dc19e
0xffffff838d6d3dc0 : 0xffffff80098f3606
0xffffff838d6d3de0 : 0xffffff80098df7f6
0xffffff838d6d3ee0 : 0xffffff8009821880
0xffffff838d6d3f10 : 0xffffff8009be9344
0xffffff838d6d3f50 : 0xffffff8009c3de23
0xffffff838d6d3fb0 : 0xffffff80098f3e06
BSD process name corresponding to current thread: plugin-container
Mac OS version:
13A1900
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000009600000
Kernel text base: 0xffffff8009800000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 3817930231550
last loaded kext at 263544126109: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8be85000, size 65536)
last unloaded kext at 323895481381: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8be85000, size 57344)
loaded kexts:
com.symantec.kext.SymAPComm 12.2f2
com.symantec.kext.ips 3.5f2
com.symantec.kext.ndcengine 1.0f2
com.symantec.kext.internetSecurity 5.2f2
com.apple.filesystems.smbfs 2.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 8.1.8
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleIntelHD5000Graphics 8.1.8
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleIntelFramebufferAzul 8.1.8
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleSDXC 1.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AirPort.Brcm4360 800.21.45
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.kext.triggers 1.0
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOSurface 91
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 600.34
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Telling me to contact Apple isn't useful.
Why not if you are still under warranty?
less than 2 months old.
You should not be having those type of problems on iMacs that less than 2 months old.
I contacted Apple support.
Unfortunately, everything they want me to do involves making the computer unusable in a high-volume production environment.
You should have requested to speak with a supervisor and/or a manager. Still not satisfied, ask to be transferred to Customer Relations.
I don't have any spares to provide the user while I spend hours trying to reproduce and troubleshoot the issue.
Since you are still under the free warranty program (within 90 days), you can request replacements until repairs are done if you are not offered 4 brand new iMacs.
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panic(cpu 1 caller 0xffffff80060dc19e): Kernel trap at 0xffffff7f87384af7, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x000000010037fe78, CR3: 0x000000000889c000, CR4: 0x0000000000000660
RAX: 0xe1b84a5cfdce00b8, RBX: 0xffffff801ee9fd48, RCX: 0xffffffffcb4d8162, RDX: 0x7fffffffffffffff
RSP: 0xffffff8084ccbfa0, RBP: 0xffffff8084ccbfb0, RSI: 0x0000000000000002, RDI: 0xdeadbeefdeadbeef
R8: 0x0000000000000163, R9: 0x0000000000000000, R10: 0xffffff8084ccbc90, R11: 0xffffff800644b980
R12: 0xffffff801122d6d0, R13: 0xffffff8014f3f8a0, R14: 0x0000000000000000, R15: 0xffffff8014f3f8a0
RFL: 0x0000000000010282, RIP: 0xffffff7f87384af7, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000010037fe78, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff807950ddf0 : 0xffffff8006022f69
0xffffff807950de70 : 0xffffff80060dc19e
0xffffff807950e040 : 0xffffff80060f3606
0xffffff807950e060 : 0xffffff7f87384af7
0xffffff8084ccbfb0 : 0xffffff80060d6aa7
Kernel Extensions in backtrace:
com.digidesign.fwfamily.driver(9.0f4)[EA9004EA-D8CD-1CA7-6281-17C82B2AF0EF]@0xf fffff7f87376000->0xffffff7f87397fff
dependency: com.apple.iokit.IOFireWireAVC(4.2.2)[90DCC875-0911-3857-8D4E-838CA0149D3F]@0xff ffff7f86fee000
dependency: com.apple.iokit.IOAudioFamily(1.9.4fc11)[5077FB4F-0903-3D79-8280-5B2341E93BF3]@ 0xffffff7f8693c000
dependency: com.apple.iokit.IOFireWireFamily(4.5.5)[C83215A8-3406-35EC-8C24-A1746E9565DF]@0 xffffff7f869fb000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000005e00000
Kernel text base: 0xffffff8006000000
System model name: iMac8,1 (Mac-F227BEC8)
System uptime in nanoseconds: 2937855044718
last loaded kext at 1072284039122: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f88212000, size 335872)
last unloaded kext at 391169582647: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f88212000, size 57344)
loaded kexts:
com.Cycling74.driver.Soundflower 1.5.1
com.digidesign.iokit.DigiDal 9.0.6f4
com.paceap.kext.pacesupport.snowleopard 5.8
com.xxxchurch.x3nke 1.0.2
com.digidesign.fwfamily.driver 9.0f4
com.orderedbytes.driver.ControllerMateFamily 4.4.3
com.orderedbytes.driver.CMUSBDevices 4.4.3
com.apple.filesystems.smbfs 2.0.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.kext.AMDFramebuffer 1.1.4
com.apple.ATIRadeonX2000 8.1.8
com.apple.kext.AMD2600Controller 1.1.4
com.apple.driver.AppleIRController 325.7
com.apple.driver.Oxford_Semi 3.3.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.iokit.AppleYukon2 3.2.3b1
com.apple.driver.AirPortBrcm43224 700.36.24
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleUSBUHCI 650.4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOFireWireAVC 4.2.2
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.kext.AMDSupport 1.1.4
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleUSBHIDMouse 180.9
com.apple.driver.AppleHIDMouse 180.9
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.5.1
com.apple.iokit.IOFireWireSBP2 4.2.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOATAPIProtocolTransport 3.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOATAFamily 2.5.2
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.30f1
Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0xCE00000000000000, 0x4D3420373054353636335148332D43463720
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0xCE00000000000000, 0x4D3420373054353636335148332D43463720
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST31000524AS, 1 TB
Parallel ATA Device: MATSHITADVD-R UJ-875
USB Device: Built-in iSight
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Optical USB Mouse
USB Device: iLok
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
FireWire Device: Mbox 2 Pro, DIGIDESIGN, Up to 400 Mb/sec
Thunderbolt Bus:Most likely, one of these is the culprit.
com.Cycling74.driver.Soundflower 1.5.1
com.digidesign.iokit.DigiDal 9.0.6f4
com.paceap.kext.pacesupport.snowleopard 5.8
com.xxxchurch.x3nke 1.0.2
com.digidesign.fwfamily.driver 9.0f4
com.orderedbytes.driver.ControllerMateFamily 4.4.3
com.orderedbytes.driver.CMUSBDevices 4.4.3
Boot into safe mode (restart holding down SHIFT key). If no KP, then uninstall these things and reinstal them one at a time until you identify the problem. If KP, then most likely hardware related. Run the Apple Hardware Test suite, extended tests at least twice, followed by Rember. See
OS X About kernel panics,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics,
How to troubleshoot a kernel panic, and
Tutorial: Avoiding and eliminating Kernel panics for more details. -
I'm just trying to figure out if theres some other issue at play or if its normal for the phone to keep rebooting while searching for activation. I'd like to sell it this weekend but I don't want to sell a broken phone to someone. I researched this issue a bit online and only found a similar issue having to do with facetime/imessage but this seems to be different. I went through the necessary steps to fix the problem others were having, even though it didnt seem to be exactly the same as mine, but it is still happening. I will say that I got the iphone wet some time ago but it has worked fine since then so I'm assuming its not related. Perhaps the battery needs to be replaced? Any and all input or advice would be greatly appreciated. THANKS!
I should mention it is ios 6.1.3. The phone has now also started, after rebooting, showing the signal bars next to the wifi signal icon at the top but no "Sprint" type next to the bars as usual. And then after a few minutes it shuts down, shows the black screen with the white apple in the middle for a few moments, comes back up with the Waiting for Activation message, the signal bars pop up and the whole cycle just repeats itself.
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