IMac with flashing Question-Mark Folder

I've read all of the help on the flashing Question-Mark Folder. Nothing has helped. In fact, Disk Utility only finds 'Disk 0' with the base OS X operating system. All of the disk utility buttons are grayed out and at the top on the left of is 'Media' (not disk drive - not formatted?). When I try to recover from the internet and re-install OSX Maverick, it can't find a disk to install on. Does anyone know what happened and can this be fixed?

Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
Boot drive's directory has been corrupted - Repair with Disk Utility.
Critical system files are damaged or deleted - Reinstall OS X.
The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Similar Messages

How do I fix the GRAY boot-up screen with FLASHING QUESTION-mark FOLDER?

When I turn on the MacBook Pro laptop, I opened up the Safari Browser and its when the problem started. It was stuck on an loading infinite loop. I decided to force quit the application and/or turn off the mac by the Menu options, It did not work. So I did a "Hard" Shut-down and restarted the Mac, the Boot up screen stood gray for like a minute until the Flashing ? Folder icon showed up!.
My sister's laptop's warranty is expired so I wonder how can I fix it without having to spend too much money on a simple troubleshooting tip.
How can I download/create a boot-up Disk/Flash Drive so I can reset it to factory settings?
I cannot access the laptop because It's kind-of software bricked if you ask me. Also, I do not know how to check the Mac OS version outside of the "About Mac" menu. I do have another Mac which is a desktop computer with a CD drive.
I would appreciate some expertise on this issue a.s.a.p. Thank you!

Ok, now I am stuck:
Why does my Mac boot its OS from the Flash Drive instead of the INTERNAL HARD DRIVE???a
If I start up my MacBook Pro, It will have the flashing question mark folder UNLESS i plug in the OS-Boot flash drive. When I at the desktop screen and work on a program, When I unplug the Flash drive, THE OS WILL CRASH AS IF I TOOK it's soul (OS x Lion) out of the body (MacBook Pro Laptop)
this is frustrating because when I did the INTERNET RECOVERY, When I install OS x Lion, the Flash Drive only show up as an option as opposed to the HDD.
I cannot format the hard-drive in DISK UTILITY because it's grayed out. This is just frustating. I never had problems with PC Windows OS recovery but this (Mac OS).

G4 Dual with Flashing Question Mark folder

Here's the issue. I got a new Mac Pro (awesome) and had the old G4 sitting idle on another desk for months, waiting to see if I needed anything from it before I wiped it clean. So today, I decided to wipe it. I inserted the Mac OS 10.5 install disc and performed a clean install.
Except it froze near the end of the install. Nothing worked. So... reluctantly, I turned it off.
Now I've got the flashing folder with the question mark. I've tried starting with the C key... nothing. I've tried the option key to select the CD drive startup... nothing is showing up. I put in the original install discs that came with it... nothing. Diskwarrior... nothing.
Any suggestions on how I can boot from the CD drive?

You're in the Mac Pro section. Try the Power Mac forum for a better response.

Fix a Mac with flashing question mark folder?

My Mac is showing a flashing folder with a question mark in it when I start it up.
I've looked it up and most people say to reinstall it with the installation disk. Problem is, the Mac is a hand me down so I don't have the disk...
Is there any other way to fix it?

Press Option.
If you see the internal drive, click on it and then select it in the Startup Disk pane of System Preferences.
If not, you'll need a different Mac OS X system to resolve it.
(114641)

MacBook Pro with flashing 'Question Mark Folder'

I have a relatively new MacBook Pro that recently had the hard drive wiped clean. I would like to use it but do not have the Mac OS X discs that came with it. I do have a set that came with an older unit but they won't work. Any suggestions?

Here is some info on MacBook Pro (17-inch mid 2010) which matches the A1297 model code. You can have Mac OS X 10.6 installed from the retail disk purchased from apple and then to 10.6.8 (free combo update download or software update). From 10.6.8 you can upgrade to 10.9 if desired (free) via the App store.
http://www.apple.com/support/osx/upgrade/
https://discussions.apple.com/message/23915442#23915442
SOFTWARE
Original OS
Mac OS X 10.6.3 (10D2094)
Maximum OS
Latest release of OS X
OVERVIEW
Introduced
April 2010
Discontinued
February 2011
Model Identifier
MacBookPro6,1
Model Number
A1297
EMC
2352
Order Number
MC024LL/A
Initial Price
$2,299
Support Status
Supported
Case
Precision aluminum unibody
Weight and Dimensions
6.6 lbs., 0.98" H x 15.47" W x 10.51" D
PROCESSOR
Processor
Intel Core i5 or Core i7 (M 540, M 620, M 640) ("Arrandale")
Processor Speed
2.53, 2.66, or 2.8 GHz
Architecture
64-bit
Number of Cores
2
Cache
3 MB (Core i5) 4 MB (Core i7) shared L3 cache
System Bus
Intel Direct Media Interface (DMI) at 2.5 GT/s

IMac won't turn on. Only a clicking sound and a grey folder with flashing question mark.

iMac won't turn on. Only a clicking sound and a grey folder with flashing question mark.
Help.

Your iMac is actually turning ON as proven by the grey folder with the flashing question mark.
The flashing question mark indicates that your system is unable to find a bootable volume. The clicking sound that you hear is probably coming from your hard drive while it tries to recalibrate. I suspect your hard drive has failed.
What model imac do you have? If it's under warranty I suggest taking it in for service. Hopefully you've been maintaining a regular backup of your data as all users should. I lost my data once and it was a valuable lesson. I back up regularily now.
If your iMac came with install disks then you can boot from them, choose your language when asked, then pull down the Utilities menu to launch the Disk Utility application. The Disk Utility application will allow you to verify whether your hard drive has an issue. Usually a clicking sound, assuming it's coming from the hard drive, is a sign of a bad hard drive.
If your system has Lion installed then you can hold down the Command and R keys when you restart the system, then launch the Disk Utility application from the menu that appears.

Flashing question mark folder, 3 times this week on my imac : (

My intel based 3.06 GHz imac this week is showing a flashing question mark folder. A friend says is that the hard drive is toast but well twice it was solved quickly. First time on monday I did commandoption+pr to reset NVRAM and it worked. Second time yesterday i pressed option during startup and i selected my mac os x volume. But well today nothing works : (
This flashing question mark is constantly showing up. any ideas how to force my imac to select the hard drive mac os x as the startup disk?
this doesnt work:
1. pressing option to select startup disk as i did yesterday.
2. when trying to boot from mac os x install disc pressing c during startup the imac ejects the dvd.
3. trying to start up in safe boot mode (pressing shift), verbose mode or single user mode all fails, just the flashing annoying question mark folder again.
I was reading that i could use ubuntu live-cd to transfer my data from ubuntu to an external hard drive. I downloaded, burned and then it does shows the ubuntu cd to install ubuntu (the mac os x install disc is ejected but the ubuntu cd works), but i really dont want to install ubuntu X_X I just want my imac back without installing any linux stuff.
I can do target mode with my other macs but the imac hd doesn't show up in the other macs, any way to force the HD to show via target mode in the other macs?
Any ideas? I guess my disk is failing and thats why i have been receiving these question mark folders 3 times this week.
Message was edited by: AppleSensei

if someone has the same issue, i just want to notice i solved it using ubuntu -linux- and transferring the files to an external hard drive from ubuntu, reinstalling mac os x again. When i did target mode with another mac the hard drive didnt appear in finder, but with ubuntu all worked great, i saw my files and then problem solved, i saved my data ; )
I did found annoying using ubuntu to solve this issue with my mac, but well i learnt something new, linux can also be useful when you don't want your data to be deleted as customer support told me they were going to do if i sent my mac.
Message was edited by: AppleSensei

IMac won't boot - flashing question mark folder

Hi, I was having performance issues with my iMac, so after searching for a resolution, I followed some suggestions to reset the PRAM and SMC....after resetting the PRAM it will not boot up at all! The startup sound chimes, then a blank grey screen briefly before a flashing question mark folder appears. Nothing happens..... I have the install cd, but there is a CD in the drive and I can't get it out. Help!!
Thanks in advance....
Andrea

HI Andrea,
To get the disk to eject, start the iMac while holding down the mouse button.
A flashing question mark appears when you start your Mac
Try booting while holding down the Option key.
Carolyn

Hard disk in mums macbook failed, bought a new one, formatted it first. Have tried starting it with every possible key and I either get flashing question mark folder or a cursor.

Hard disk in mums macbook failed, bought a new one, used sata adapter cable to format it for mac first. Connected it and have tried starting it with every possible key combination and I either get flashing question mark folder or a cursor. A disk is stuck in it so I can't boot from OSX, and yes I have tried every option of starting to try and eject disk but none work. HELP ME!

Five ways to eject a stuck CD or DVD from the optical drive
Ejecting the stuck disc can usually be done in one of the following ways:
1. Restart the computer and after the chime press and hold down the
      left mouse button until the disc ejects.
2. Press the Eject button on your keyboard.
3. Click on the Eject button in the menubar.
4. Press COMMAND-E.
5. If none of the above work try this: Open the Terminal application in
      your Utilities folder. At the prompt enter or paste the following:
        /usr/bin/drutil eject
If this fails then try this:
Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.
If you have a 2010 MBP or later, then you can use Internet Recovery. Start by rebooting the computer. At the chime press and hold down the COMMAND-OPTION-R keys until a Globe appears in the upper part of the screen. This process can take upwards of 15 minutes to get connected to the Apple network servers. You should eventually see the utility screen of the Recovery HD. You may now go about the process to install Mountain Lion:
Install Lion/Mountain Lion on a New HDD/SDD
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your external hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Flashing Question Mark Folder... with a twist

Hi all, I hope you can help me out.
A month ago I had some trouble with my MacBook. It would continually freeze, then when I restarted it would show the flashing question mark folder icon. When I booted from the OSX CD it couldn't see any drives to install to. Restting the PRAM eventually fixed the issue, but only temporarily: it kept doing it and eventually it seemed that the hard drive was well and truly dead.
I took it to my Mac shop and they replaced the hard drive for me as it was still under my Applecare warranty. Things seemed fine for a couple of weeks.
Then it happened again. Now it seems to have skipped the stage where resetting the PRAM would fix things and has gone straight to the signs of a dead hard drive. I find it hard to believe the replacement drive has died after a couple of weeks. Is there some other issue, such as a faulty motherboard, which could be killing hard drives?
My MacBook is a Core 2 Duo 2.0, with 2GB of RAM and 200GB hard drive, running the latest version of OSX.

I had this happen to my MB a few weeks after purchasing it last November. I took it to the Genius Bar at my Apple Store, and the Genius took my HD out to test it, and said that it had completely locked up, and he wasn't able to get it to load on at all, and that it was dead. They sent it away for me, I got it back a couple days later with a brand new HD, and I haven't had a problem since.
My lesson learned: Backup, Backup, Backup!!! I use Apple's Backup App because it came w/ my .Mac account, but there's plenty of other great Backup Apps out there. Have one or more External HDs set up as backups in case anything happens to your internal, and remember a computer is a computer and sometimes they have problems. However, it does sound like Apple invested in a bad lot of HDs. If it's happening to a lot of people, report it to Apple. There may need to be a recall.

G4 17' won't boot, flashing question mark folder with complications

I'm editing a final cut pro project, due to air on friday at noon and during conversion in compressor to dvd format, final cut quits then the computer freezes up. On a hard restart I get the flashing question mark folder.... i know what that means
I was able to boot up after a couple of tries from the os 10.4 (tiger) cd and the hard drive shows up but disk utility can't make the repair. This is the error i get:
booted with the tiger os cd and got to the disk utility. the hard drive does show up with some generic-y looking name. I try to repair the disk and get this error (in red):
Invalid node structure
Volume check failed.
Error: The underlying task reported failure on exit
then it says:
1 volume could not be repaired because of an error
g4 powerbook 17" Mac OS X (10.4.9)
so then i get the bright idea that i will change the startup disk to network drive and try to start from another drive on the network. it tries to find it then goes back to the flashing question mark. I've restarted holding the c key down with the tiger cd back in there and it is spinning but it never reads it.
any ideas? I REALLY need to salvage this film if possible.
thanks!!!!!
donna
Has anyone seen this before? What is my next step--short of erasing the drive. i really need to get this project off.
thanks in advance for any and all help!!!!!
g4 powerbook 17" Mac OS X (10.4.9)

i'd try disk warrior except that i cant get it to boot from ANY cd right now EXCEPT apple hardware test. and i have NO idea what to do with that.
I've tried booting in option mode and all i get is the little restart button and the forward arrow button but NO drive options
it won't pick up my other laptop in target mode
i've even put in Norton Utilites 8.x and it won't boot up from that either.
i've zapped the pram--nothing
know of any other boot tricks or shortcuts?
donna

Flashing Question mark Folder and clicking - no start up.

Dear Mac Users,
I've already got some info on the above, but my 3.5year old G5 iMac wont get past the flashing question mark folder icon. It can't find the start-up drive. The think the hard drive is dead - if I start up from external HD it's OK and/or Tiger CD - but the mac's HD is nowhere to be seen on any disk utility.
Just bought Disk Warrior - that wont see the iMac HDrive either - so unless anyone has got a fix, it looks like the thing will be dumped or I get a new HD. Are these easy to buy and fit? It's a Rev A model, (the buzzy first edition). I haven't got all my files backed up, just the key ones, which are now on a new alum iMac. Or I could run it off an external drive (noisy, though).
I had been moving the G5 around a lot (switched off) before it went belly up - could this be a cause?
Maybe it'd been feeling left out, with the new 24in installed.
Hope someone can shed further light.
Rob
(PS - anyone want buy my Disk Warrior?)

Your drive is dead, you can look in [macsales.com] or [smalldog.com] for a new new one. The drive isn't too difficult to replace, you can do it yourself, and do get the largest one you can afford, just make sure it's a 3.5" SATA.
Keep your DiskWarrior, you never know when it'll come in handy.

Flashing Question Mark Folder on Start-up

I recently starting having administration issues with my Mac Mini.
I went to update to OS 10.5.7 and when the administrator box came up asking for my password, my name was missing. After putting in the correct information, was unable to update, but received the message what my clue to password was.
Anyway, I performed a safe startup, changed the password and tried again. Same issue as before. So I started up from the Start Up Disk, and ran Disk Utilities and verified the disk and repaired any permission issues. When I started up my Mac Mini from the hard drive, I still did not have my administrator password working.
At this point, the start-up ping is gone.
I reset the Pram and had the same issue. So, I saved all important files to an external hard drive and tried to do a clean install. I was unable to do the clean install.
I removed the hard drive from my Mac Mini and installed it into a friends Mac Mini. I had complete control of my computer with no administrator password issues, the ping was there, and I could reload all saved items and still not have any issue no matter how I started up the computer. I then performed a complete erase and reinstall and still had no problems.
I reinstalled the hard drive into my Mac Mini, and I now have the Flashing Question Mark Folder with gray screen on start-up and no ping. Can't fire wire to start up, can't clone, can't start-up from disk, safe mode, etc..
Any ideas would be helpful. Most likely I will be going to the Apple Store and seeing what they can do.

generally, the flashing folder mark means it can not find the startup drive.
if you hear those kind of noises your hard drive is most likely dead. while this is almost certainly true you can try booting from the install DVD and see if the drive is visible in disk utility. if you can't insert the DVD try this. reboot and hold option at the chime. this should boot you into startup drive manager. there you should be able to insert the DVd and choose it as the startup drive. boot from the DVd and once past the language screen start disk utility from the Utilities menu at the top. see if it detects the internal drive. if it does, try repairing it. if it doesn't the drive is dead.

Boots to flashing question mark folder and disc utility cannot locate internal hard drive

Bottling my MacBook Pro I end up with a flashing question mark folder. I reboot holding the option key to select discs and there were no options at all. I plug in an Ethernet cable and it shows a internet recovery option. I click and it downloaded a temporary recovery mode. From there I open disc utility but it doesn't find any internal hard drives. I reset the pram and I still get the flashing question mark folder. Thinking it was my internal hard drive that failed I bought and replaced the internal hd with a new one and repeated all the processes and still no internal hard drive was found. I'm stuck with the flashing question mark folder. Therefore I've concluded that it was my MacBook pros internal hard drive CABLE that had failed. Does anyone know of any other possible problems that is causing this for my MacBook Pro or know of any solutions? Or is replacing my internal hd cable the only solution? Please help!

It was the internal HD cable. I replaced it and now my MacBook Pro works

Macbook pro flashing question mark folder, won't recognize hard drive

My 2010 macbook pro froze and after restarting I was greeted with a flashing question mark folder. I then restarted again and held down "option" key and went into Mac OS X utilities then into disk utilities. In disk utilities, my only drive options are "superdrive" "disk0" and a subfolder of "disk0" labeled "Mac OS x Base system". My hard drive is no where to be seen. I also tried to install a new hard drive but the same thing happened, the computer could not recognize that there was a hard drive present. What can I do to fix this??

Hi bigdubee,
The exact same thing happened to my 2010 MacBook Pro today. Restarting with the "option" key held down, I get only 2 of the 3 options you listed in disk utilities ("disk0" and a subfolder of "disk0" labeled "Mac OS x Base system".
Did you take your Macbook Pro to the Apple store? And were they able to fix it?

IMac with flashing Question-Mark Folder

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