Image missing in exported pdf

Please help! I've just installed the Adobe Creative Suite Design Premium on my Mac Pro, running OSX 10.6.4. When exporting from InDesign, the background image disappears. It shows up when I open the document in Acrobat 9 here, but the client is not receiving it. Help, please and thank you.
sharon

What application and version of that application is having the issue?
I guessing that they are not opening it in either Acrobat nor Adobe Reader but possibly a third party application (like Mac Preview)?
(I believe the "choose file" preview in OS X uses Mac Preview, hence the issue)

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