Images off colour and overexposed when printing

Hi folks I'm new to the site. I have been using adobe software for a good few years at this point, and i have been trying to solve a problem with my friends Photoshop and illustrator. every time she prints out work, its all off colour and over exposed like the colour preferences are messed up.
When printing a word doc or regular jpg images there is no problem. It only happens when trying to print in Photoshop or illustrator.
I would really like some help
Thanks 
Edit
CS3 Extended
Printer brother DCP-165C

What are her color-management settings and practices?
Is she set up to use appropriate color-profiles while designing/editing, using a calibrated/profiled monitor to display the designs or photos in accurate color, and using appropriate settings and profiles for print color-management?
Do the prints come out to match what's displayed if the image is sent to a service - or you print them on your setup?
Does what is displayed in Photoshop match what is displayed in the other apps being printed from?
Has it once worked, and now it doesn't - or is this a new setup?
This is a case where the specifics matter - very much.  Color-management settings and practices cannot usually be "guessed" into working.  And to make matters worse for those struggling to understand, there is the possibility that there are bugs in printer drivers, bad monitor profiles, etc.
Unfortunately, it's near impossible to teach proper color-management concepts, so that the user can make all the appropriate choices, on a forum.
-Noel

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