Imessage internal error on start up/not responding - mac

Hi,
Unfortunately I'm having another problem, this time with the imessage application.
When I open the app, the imessage window does not open up. When I double click the application it says "application not responding" I then force quit. One forcing the quit I try reopening the app, the same thing happens again!
I changed the preferences for the app to open at login, so when I shut it down and reopen it 'has to' open. But this does not happen and a message appears 'internal error' or something like that and then it quits on me and suggests I reopen the app. I did reopen it the same issue still occurs.
The only time the app opens is when i get a notification of a message from the notification centre, I click to open. It only opens up normally after like 15 minutes of waiting and works fine. But when i quit the app the same original problem occurs.
Looking forward to any suggesting
Thanks
Katherine

Please read this whole message before doing anything.
Back up all data.
Quit Messages if it’s running.
Step 1
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Move the following items from the Library folder to the Trash (either may not exist):
Caches/com.apple.Messages
Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent
Leave the Library folder open. Log out and log back in. Try Messages again. If it works now, stop here. Close the Library folder.
Step 2
If you still have problems, quit Messages again. Go back to the Finder and move the following item from the open Library folder to the Desktop:
Messages
Note: you are not moving the Messages application. You’re moving a folder named “Messages.”
Test. If Messages now works, delete the Messages folder on the Desktop. Otherwise, quit Messages again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.
Step 3
In the Preferences subfolder, there may be several files having names that begin with any of the following strings:
com.apple.iChat
com.apple.imdsmsrecordstore
com.apple.imessage
com.apple.imservice
Move them all to the Desktop. There may also be a file with the name "com.apple.imagent.plist". Move that to the Trash.
Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.
Log out and log back in. Test again. This time Messages should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes Messages to malfunction. Delete those files and recreate whatever settings they contained.
If the issue is still not resolved, quit Messages again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post again.
If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting Messages and restoring the items you deleted in those steps from your backup.

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