IMovie 09 is very slow!

iMovie is very slow.
I have 87.9 GB free on my only hard drive and I do not use Time Machine.

Do you have any other programs running whilst you edit iMovie? Sometimes iMovie for me is slow on my Macbook but then again I'm dealing with fairly large projects. Try clearing some space on your hard drive and close any other programs that are open. iMovie can be very hard on your computer's resources and make it run slow, particularly when you're importing video and editing large projects. It happens to me sometimes.

Similar Messages

  • MY IMOVIE IS VERY SLOW, I CANT WORK IN REAL TIME WHEN I PLAY MY PROJECT

    WHAT HAPPEN WHITH IMOVIE?
    I CAN'T WORK IN REAL TIME MY PROJECT, THE CLIPS , THE TRANSITIONS, EVERYTHING IS VERY SLOW.
    PLEASE I NEED HELP URGENT. I HAVE TO PRESENT A WORK FOR THIS MONDAY, AND I TRUSTED IN IMOVIE UNTIL TODAY.
    UUURGENT!!

    Hi
    What Mac OS are You using - Mac OS X.0.? - I doubt
    What version of iMovie ?
    Free space on Start-Up (Mac OS) Hard Disk - How much ?
    What material did You feed iMovie ? Interlaced SD-Video, HD or what ?
    Yours Bengt W

  • IMovie '08 very slow performance on a MacBook Pro 2,33 Dual Core

    I imported a 1 hour video clip today. Then I wanted to add 14 chapter marks. After 8 hours trying accomplish this simple task I gave up at chapter 6. It was extremely slow. I then did the same task in the previous version of iMovie in just 10 minuttes. Why is that?
    I have the latest update on OS-X and iMovie '08 and all my other iLife '08 perform flawless

    I agree/confirm. The new OS update made a significant improvement. I do not recall the settings I used. I just put everything to High and then reduced a few to medium until it ran smooth. I am pretty happy with gameplay now. My startup time is fair for me. It takes roughly 2 minutes for me to actually be in the game playing.
    Im not sure if Apple intentionally set out to made this improvement as I read nothing about a video card update in the notice.
    I wonder whatelse can be done to play this game at its full potiential on my X1600 MBP...I love to play this with my daughter. To play at all High settings would be jolly fun! lol

  • IMovie Is Very Slow

    Hello everybody,
    I am running iMovie 0'9 on the late 2009 Macbook. (Core 2 Duo, upgraded 4 gigs of RAM, and 200 gig HDD)
    This morning I imported a .mov file into iMovie. It is around 22 minutes of raw footage and takes up 4.31 gigabytes.
    From the moment I imported the raw video, iMovie began to sink. Every thing I click gives me the rainbow wheel for 30 whole seconds.
    I edited alot of short films on iMovie (around 3-5 minutes) and iMovie handled them with a breeze. Now it can't preform squat. I think it's because the whole 22 minutes is too much to process, so is there any way I can cut the video into 6 parts (around 4 minutes each) so that I can add the clips in when I need to work with them?
    Any answers and suggestions are welcome.
    Thanks.
    GcMartini

    Hi
    1080p 24p movies from my canon hf200
    Can it be so that this is not a standard iMovie can do. iMovie up to HD 6 could only
    handle PAL 25 fps and NTSC 29.97 fps
    My guess is that iM'08 and 09 can do more formats but 1080p 24fps is as I think I've seen
    even a problem for FinalCut Express and only FinalCut Pro handles OK.
    BUT I can be totally wrong. ! !
    • RAM - How much ?
    Any external hard disks ?
    • Did You store movie or material to this ?
    • If so - FireWire or USB/USB2 ?
    • Formatted as ? Mac OS Extended - or - UNIX/DOS/FAT32/Mac OS Exchange ?
    Yours Bengt W

  • Hi, I just started a new movie and the program is running very slow. Is there a way to clean up my iMovie program so that it goes faster? Please help.

    Hi, I just started a new movie and the program is running very slow. Is there a way to clean up my iMovie program so that it goes faster? Please help.

    There is nothing you can do with iMovie program itself.  Slow response in usually due to a shortage of system resources (CPU, RAM and disk space).
    How much free disk space do you have on your boot drive and what is the capacity of the drive?
    You can check memory utilization while running iMovie using Activity Monitor (in Applications/Utilities).  What does the Memory tab show for Swap used?
    Are you running many other processor-intensive applications a the same time?
    If you have a lot of events and projects, it will help a bit to hide the ones you are not using by moving them from your iMovie Projects and iMovie Events folders into an enclosing folder so iMovie doesn't load them.
    Geoff.

  • IMovie very slow -- how do you stop it showing all clips?

    hi. i'm using iMovie 11, Mountain Lion, and a brand new, latest model, retina macbook (one month old), and i'm trying to figure out why my iMovie is so slow.
    i originally imported all of my clips and photos into iPhoto, with no problem, and iMovie is displaying all the available clips in the event library correctly. But there's a few hundred different clips, and it's showing every single one... making it incredibly slow to open and do anything.
    I can't seem to find a way to adjust the event library so it just shows the event headings (all of the clips are sorted into days, and iPhoto shows them exactly like that -- one icon for each day. i can then click onto each day to see the clips). 
    I have already tried using "optimize video" from the File menu, and that hasn't made much of a difference.
    is it okay uploading all the clips into iPhoto, and just letting iMovie take them from there? or should i move the clips into a different folder?
    any help would be greatly appreciated, as iMovie is practically unusable at the speed it's crawling.

    Yup... in the end I had to delete all of the iPhoto stuff, photos and videos, and re-import just the photos on their own. Then i re-imported all the videos into iMovie through the iMovie dropbox. That seperated all the dates out into their own event, rather than just having one big huge event. It's super speedy now, so problem solved.
    But if anyone else has this problem... if you've got a lot of videos, then don't import them into iPhoto!

  • Built-In iSight Very Slow

    I just bought and turned on my new 12-core Mac Pro, and the built-in iSight is running very slowly--that is, at a very low frame rate. I'm testing it in Photobooth, but also runs slowly in other applications. And I'm pretty sure it's not just the display frame rate because the flash that Photobooth uses when it takes a photo sometimes doesn't sync up with the photo is takes.
    And no, I don't have a thousand apps running. And yes, I did try restarting my computer.

    aoisenshi9 wrote:
    Bright and early, tested my iSight, and it's still running at a slow frame rate!
    And it's not just displaying slowly, it's also capturing video very slowly. Might my 27" LED Cinema Display be bad...? They're still very new, so maybe there haven't been enough people to use them to have a large enough sample size?
    Hmm... Really hoping the display isn't bad...
    (1) Unless your Mac itself has problems, what is being played back will always be exactly what is recorded. If other apps are working slowly or unreliably, too, here are some things you can and SHOULD consider:
      http://docs.info.apple.com/article.html?path=Mac/10.6/en/8750.html
      http://docs.info.apple.com/article.html?path=Mac/10.6/en/21245.html
      http://docs.info.apple.com/article.html?path=Mac/10.6/en/8492.html
      http://docs.info.apple.com/article.html?path=Mac/10.6/en/27988.html
      http://support.apple.com/kb/HT3258
    Also, make sure you have plenty of free space on your startup disk (I keep 50-75%, but 25% should be more than enough) to give OS X the headroom it needs to work efficiently.
    (2) If you are using FileVault, turn it off and see if that resolves your problem:
      http://docs.info.apple.com/article.html?path=Mac/10.6/en/8727.html
    (3) How slow is "very slow"? Using the iSight built into my 24"&nbps;LED&nbpsdisplay, Photo Booth only captures 14-20fps for me depending on light.
    According to Apple's http://docs.info.apple.com/article.html?path=Mac/10.6/en/27044.html Photo Booth is used to create silly and fun video effects, so do not expect it to be a robust and highly configurable or controllable application.
    Did you try other apps like iMovie and QuickTimeX? Have you tested other user accounts?
    (4) Because your display's iSight connects via USB, it may be sharing bandwidth with other connected USB devices. Disconnect all other USB cables while you test to determine whether that makes a significant difference. Also, test connecting your monitor's USB input to a different USB port on your Mac.
    (5) Best quality video requires *_much more light_* than most of us consider normal room lighting. Unless you use the equivalent of full sunlight, you will likely not see the maximum 30fps regardless of which software you use.
    Use BRIGHT light, and make a test recording with QuickTimeX. Then play both that test and one of your "slow" Photo Booth videos back with QTX to determine whether the frame rate of the QT recorded file is different from those recorded in Photo Booth.
    (6) If your frame rates are below fifteen in bright light, consider the troubleshooting suggestions beginning on page 15 of the User's Guide manual that came with your LED display.
    (7) If all else fails, contact an Apple-Authorised Service Provider for professional help.
    Message was edited by: EZ Jim
    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.4); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod touch 4.1

  • Very slow render on my beast of a machine

    Hello, I have an issue whereby my rendering is very slow. I am using premier elements 12 with a windows 8.1 computer that has an 8-core amd 8350 processor, 8 gbs of ram, and I have an AMD 7970 6gb video card crossfired with an AMD 280x video card. Crossfire probably doesnt even work, but even with just the 280x, it should be faster than this.
    I capture game footage, which is captured in xvid format, which I then import into PE12. I don't add any effects, other than some color tweaking, and some brightness/contrast tweaking. Then I export it in the same specifications it was captured in (1080p 30fps). A 7 minute video takes about 20 minutes to render/export using MP4 codec. If I try to use other codecs, it takes even longer. On my Mac Pro, using other programs like iMovie, this sake video would take like 2 minutes, and it only has a 4-core processor at a much slower clock speed, and only has a 6870 amd video card, which is like 1/4 the power. I feel that either the 8-cores aren't being used, or something else is wrong. No rendering that doesn't involve complicated effects should take longer to render than the footage length is. If the video is 10 minutes long, it should take 1 minute to render if it doesn't have chroma keying or anything heavy like that. How do I fix this?

    Thanks for the tip. Bandicam already works when I choose "motion jpeg", and it works very nicely as far as being able to record in very high quality without disrupting my gaming performance. The issue is that it still takes longet to render a video than the length of the video itself. So a 6 minute clip, for example, will take about 15-20 minutes. This is unacceptable when ther are no major effects going on, such as chromakeying. I should be able to render atleast at speed play (ie, if a video is 2 minutes, it should take no more than 2 minutes), based on performance I get on my lesser Mac with a lesser CPU, lesser video card etc. It may be the rendering settings. I am using the stock "youtube widescreen HD" preset in PE12, and i manually change teh 720p to 1080p (like my footage). What else can I try?
    The only thing I can think of is that PE12 doesnt use 8 cpu cores, or it doesnt use OpenCL. Does it? I cannot find any settings in PE12 for "enable multicore processing" or "enable openCL" etc.

  • Very very slow import using LOG and Transfer

    I am using a CANON VIXAIA HF10.and the clips are importing very very slow. The max time on each clip is only 5 min or so. Is there a way to speed this up? Thanks.

    Log and transfer only supports AVCHD. It does not support AVCHD Lite, nor will it work with Motion JPEG media. You could use third party software to convert it, or iMovie and then export a QuickTime movie from there in the correct codec and format.

  • Mavericks on brand new iMac is very slow

    I have a brand new iMac with the basic configuration and the latest version of Mavericks. I use iLife, iWork, Photoshop, Office, Dropbox and Mailplane as the main programs but it is very slow. I did not restore from a Time Machine backup and installed all programs and files separately but I often get the beachball and the computer is often very slow, it also takes a while to start up. Is there any way to see what is slowing everything down?
    When I look at the activity monitor there are hundreds of processes but kernel_task always seems to be using 700mb+.
    Any ideas would be hugely appreciated.

    Hi, thanks for helping. Here are the results from your program.
    In response to the other poster's question the beachball happens with iMOvie, iPhoto, Mailplane and photoshop.
    Thanks..---
    Hardware Information:
              iMac (21.5-inch, Late 2013)
              iMac - model: iMac14,1
              1 2.7 GHz Intel Core i5 CPU: 4 cores
              8 GB RAM
    Video Information:
              Intel Iris Pro - VRAM: 1024 MB
    System Software:
              OS X 10.9.2 (13C64) - Uptime: 0 days 6:34:53
    Disk Information:
              APPLE HDD HTS541010A9E662 disk0 : (1 TB)
                        EFI (disk0s1) <not mounted>: 209,7 MB
                        Macintosh HD (disk0s2) / [Startup]: 999,35 GB (548 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. FaceTime HD Camera (Built-in)
              HP Deskjet D2300 series
              Western Digital Ext HDD 1021 2 TB
                        iTunes backup (disk2s1) /Volumes/iTunes backup: 1,1 TB (142,21 GB free)
                        Archive (disk2s2) /Volumes/Archive: 900,26 GB (490,8 GB free)
              Western Digital Ext HDD 1021 2 TB
                        iMac backup (disk1s1) <not mounted>: 899,97 GB
                        iTunes (disk1s2) <not mounted>: 1,1 TB
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Launch Daemons:
              [System] com.adobe.fpsaud.plist 3rd-Party support link
              [System] com.adobe.SwitchBoard.plist 3rd-Party support link
              [System] com.bombich.ccc.plist 3rd-Party support link
              [System] com.bombich.ccc.scheduledtask.B7A50B7A-D119-42A1-8C3E-EDF408B7B87E.plist 3rd-Party support link
              [System] com.bombich.ccc.scheduledtask.DC273830-C535-44B5-B601-D0F0504330F4.plist 3rd-Party support link
              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
    Launch Agents:
              [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [System] com.oracle.java.Java-Updater.plist 3rd-Party support link
    User Launch Agents:
              [not loaded] com.bombich.ccc-user-agent.plist 3rd-Party support link
              [not loaded] com.google.keystone.agent.plist 3rd-Party support link
    User Login Items:
              iTunesHelper
              Mailplane 3
              TinyGrab
              Dropbox
              TextExpander
              Skype
    Internet Plug-ins:
              FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
              QuickTime Plugin: Version: 7.7.3
              Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update
              AdobePDFViewer: Version: 10.1.1 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
              JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
    Safari Extensions:
              1Password: Version: 4.1.0
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    3rd Party Preference Panes:
              Flash Player  3rd-Party support link
              Java  3rd-Party support link
    Old Applications:
              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
              Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              /Applications/Microsoft Office 2011/Office
                        Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              /Applications/Microsoft Office 2011
                        Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              dynamiclinkmanager:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              dynamiclinkmediaserver:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
    Time Machine:
              Skip System Files: NO
              Mobile backups: OFF
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 930.71 GB Disk used: 420.35 GB
              Destinations:
                        iMac backup [Local] (Last used)
                        Total size: 838.16 GB
                        Total number of backups: 21
                        Oldest backup: 2014-01-05 03:58:08 +0000
                        Last backup: 2014-04-13 19:28:15 +0000
                        Size of backup disk: Too small
                                  Backup size 838.16 GB < (Disk used 420.35 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                   3%          iMovie
                   3%          PhotoStreamAgent
                   3%          iPhoto
                   1%          iTunes
                   1%          WindowServer
    Top Processes by Memory:
              901 MB          iMovie
              688 MB          Finder
              483 MB          iPhoto
              442 MB          iTunes
              295 MB          com.apple.MediaLibraryService
    Virtual Memory Information:
              99 MB          Free RAM
              3.50 GB          Active RAM
              3.42 GB          Inactive RAM
              860 MB          Wired RAM
              5.94 GB          Page-ins
              103 MB          Page-outs

  • Since the time i have installed lion my mac book pro is working very slow

    its been couple of months since i installed lion, after that my pro is working very slow .
    would want to knw what to check ??

    I don't really understand why Lion slows down computers, but it obviously does. What worked for me is upgrading my memory from 2GB to 4GB. Also, check your hard drive space. If it is close to full, try upgrading your hard disk to a better model.
    If neither of those work, you might have to do a clean reinstall of Lion. This involves cleaning out all your data and reinstalling your OS.
    Cache-file cleaners like SpeedUp Mac ($29.99) can help a lot if Lion was pre-installed on your Mac, but if you installed Lion manually, they don't really do much.
    Tip: NEVER try MacKeeper to make your Mac "faster": I had the misfortune of it wiping out all my data (movies, music, photos, iMovie projects, iPhoto photo books and faces, etc.)
    Message was edited by: apple is awesome

  • Importing speed is occasionally very slow

    I'm having issues importing cd's on a new 20" Intel iMac. The DVD drive is a Matshita DVD-R UJ846. Sometimes (but not always) the iMac imports cd's at very slow speeds (1.1x-2.0x). Almost every time this happens there are audio problems with the imported track. There are other times when I import cd's and everything is fine.
    The problem reappeared tonight. I tried importing the disc in question on my wife's G4 iMac and it worked fine. I also hooked up an external DVD burner and imported the disc again and it was fine with no audio problems. It also imported much faster with the external burner (20x speeds as opposed to a top speed of 8x with the internal drive).
    Is the internal drive bad? I have burned several DVD's in iMovie with no problems.
    Thanks,
    Ron

    While I don't have a definite answer to your question, you might see this thread and follow the links for more information...
    http://discussions.apple.com/thread.jspa?messageID=2845349
    Good luck,
    Patrick

  • Editing sliders very slow & jerky.......

    I finally received my replacement ADS Pyro, so now I can start recording video again. The problem is that when I go to edit in iMovie HD, the editing sliders won't keep up with my mouse, as well as being very jerky & slow (if I move the upper single slider, things go very smoothly). Is this a known issue with Leopard?? I never had anything even remotely like this happen with Tiger. I need to have smooth operation when I go to edit, as the slow, jerky motions are extremely annoying. My machine is definitely up to the task as far as power & RAM go. Any input will be greatly appreciated. Thanks in advance.

    I do know about the precision editing, but getting the sliders to the points that I want to edit was very slow & jerky (once the sliders were in the vicinity, the precision editing worked fine). I have changed some settings, as well as making some adjustments, & it seems to be working now. I will try it again on a couple of other projects just to be sure.

  • Very slow scrolling in some (Apple) applications

    In some applications, like iTunes and iMovie, the scrolling is very slow. The import function in iMovie in particular, opens a typical OS X "Open file" window, except that it's unbearably slow. Even scrolling one file down triggers the spinning beach ball. This problem probably occurs in several other apps, except I don't use them much. There doesn't seem to be a convincing reason why the performance would drop so dramatically doing such a simple task.
    This problem has existed since Leopard. Is it fixable?

    You might want to look at either booting from your install dvd (insert, restart and hold 'C' down) and running disk repair from Utilities. Alternatively, and I always suggest any Mac user should have at least one, a 3rd party disk utility like DiskWarrior (there are others) is extremely useful.

  • My MAC is running very slow and i am a complete novice and don't know what to do. i have had my Mac since 2008 and its probably in a mess. if you can help i would be grateful. EtreCheck version: 1.9.15 (52) Report generated 8 September 2014 09:09:26

    My MAC runs very slow. Rainbow wheel every time i try to go somewhere. Im a complete MAC novice. Only really use it for iTunes and email. the odd document here and there. The odd spreadsheet. Was brought up on a PC. I would imagine my system is in  mess. I think i downloaded that Mackeeper which i have just discovered was not a good idea. I found a thread about EtreCheck and it suggested i posted the report of my machine which i have done.I only have 2GB of space. Not sure how much i have left. My wife keeps putting photos on here like they are going out of fashion. Bought the machine in 2008 because everybody said you have a MAC. I've never really got to grips with it but at least it worked. Now it does not run very well at all. That spinning wheel is driving me mad. HELP please, never ever used a forum light this either so please go gentle on me. Cheers Paul
    EtreCheck version: 1.9.15 (52)
    Report generated 8 September 2014 09:09:26 BST
    Hardware Information: ?
      iMac (20-inch, Early 2008) (Verified)
      iMac - model: iMac8,1
      1 2.66 GHz Intel Core 2 Duo CPU: 2 cores
      2 GB RAM
    Video Information: ?
      ATI Radeon HD 2600 Pro - VRAM: 256 MB
      iMac 1680 x 1050
    System Software: ?
      OS X 10.9.4 (13E28) - Uptime: 0 days 0:31:45
    Disk Information: ?
      Hitachi HDP725032GLA380 disk0 : (320.07 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted>: 209.7 MB
      Macintosh HD (disk0s2) / [Startup]: 319.21 GB (117.84 GB free)
      Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information: ?
      Apple Inc. Built-in iSight
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
      Bose Corporation Bose USB Audio
      Apple Computer, Inc. IR Receiver
    Gatekeeper: ?
      Mac App Store and identified developers
    Launch Daemons: ?
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.macpaw.CleanMyMac2.Agent.plist Support
      [running] com.trusteer.rooks.rooksd.plist Support
      [loaded] net.sourceforge.MonolingualHelper.plist Support
    Launch Agents: ?
      [running] com.trusteer.rapport.rapportd.plist Support
    User Login Items: ?
      iTunesHelper
    Internet Plug-ins: ?
      Google Earth Web Plug-in: Version: 5.1 Support
      Default Browser: Version: 537 - SDK 10.9
      Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
      OfficeLiveBrowserPlugin: Version: 12.3.6 Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
      AmazonMP3DownloaderPlugin101749: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support
      Flash Player: Version: 14.0.0.145 - SDK 10.6 Outdated! Update
      iPhotoPhotocast: Version: 7.0
      QuickTime Plugin: Version: 7.7.3
      eMusicRemote: Version: (null) Support
      eMusic: Version: Unknown
    Audio Plug-ins: ?
      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
      AirPlay: Version: 2.0 - SDK 10.9
      AppleAVBAudio: Version: 203.2 - SDK 10.9
      iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins: ?
      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    3rd Party Preference Panes: ?
      Flash Player  Support
      Flip4Mac WMV  Support
      Trusteer Endpoint Protection  Support
    Time Machine: ?
      Time Machine not configured!
    Top Processes by CPU: ?
          2% iTunes
          2% WindowServer
          0% coreaudiod
          0% fontd
          0% rapportd
    Top Processes by Memory: ?
      178 MB Finder
      133 MB com.apple.WebKit.WebContent
      109 MB iTunes
      92 MB Safari
      63 MB com.apple.quicklook.satellite
    Virtual Memory Information: ?
      24 MB Free RAM
      821 MB Active RAM
      807 MB Inactive RAM
      291 MB Wired RAM
      338 MB Page-ins
      680 KB Page-outs

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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