IMovie fails to update part 2

A few weeks ago I asked, why iMovie fails to update, today I clicked involuntary on the update button and I got a new revealing message, why imovie fails to update:
I find this really funny, because when I have bought the iMac the imovie was already installed, so can somebody explain me:
Who is the somebody else, who bought the imovie on my iMac, because it was sealed when I bought it.
Did Apple refunded me for iMovie? Because I didn't see any invoice to my credit card, moreover I never added any payment system to the Apple ID.

Why don't you try signing out of your Apple account and then sign back in. Try updating again. If that doesn't work then contact Apple. 

Similar Messages

  • IMovie fails to update

    Since a few days appears in the app store an update for iMovie but every time that I try to install it, it fails with this message:
    Console logs:
    storeagent(298) deny mach-lookup com.apple.symptomsd
    Process:         storeagent [298]
    Path:            /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/st oreagent
    Load Address:    0x10c5b0000
    Identifier:      storeagent
    Version:         ??? (???)
    Code Type:       x86_64 (Native)
    Parent Process:  launchd [164]
    Date/Time:       2014-07-09 08:41:01.280 +0200
    OS Version:      Mac OS X 10.9.4 (13E28)
    Report Version:  8
    Thread 0:
    0   libsystem_kernel.dylib         0x00007fff8ab76a1a mach_msg_trap + 10
    1   CoreFoundation                 0x00007fff8d6e5f15 __CFRunLoopServiceMachPort + 181
    2   CoreFoundation                 0x00007fff8d6e5539 __CFRunLoopRun + 1161
    3   CoreFoundation                 0x00007fff8d6e4e75 CFRunLoopRunSpecific + 309
    4   CoreFoundation                 0x00007fff8d79a811 CFRunLoopRun + 97
    5   storeagent                     0x000000010c644a93
    6   libdyld.dylib                 0x00007fff978f85fd start + 1
    Thread 1:
    0   libsystem_kernel.dylib         0x00007fff8ab7b662 kevent64 + 10
    1   libdispatch.dylib             0x00007fff976fd136 _dispatch_mgr_init + 0
    Thread 2:
    0   libsystem_kernel.dylib         0x00007fff8ab76a1a mach_msg_trap + 10
    1   CoreFoundation                 0x00007fff8d6e5f15 __CFRunLoopServiceMachPort + 181
    2   CoreFoundation                 0x00007fff8d6e5539 __CFRunLoopRun + 1161
    3   CoreFoundation                 0x00007fff8d6e4e75 CFRunLoopRunSpecific + 309
    4   Foundation                     0x00007fff8d010967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
    5   Foundation                     0x00007fff8d01076b __NSThread__main__ + 1318
    6   libsystem_pthread.dylib       0x00007fff965ff899 _pthread_body + 138
    7   libsystem_pthread.dylib       0x00007fff965ff72a _pthread_struct_init + 0
    8   libsystem_pthread.dylib       0x00007fff96603fc9 thread_start + 13
    Thread 3:
    0   libsystem_kernel.dylib         0x00007fff8ab7a9aa __select + 10
    1   libsystem_pthread.dylib       0x00007fff965ff899 _pthread_body + 138
    2   libsystem_pthread.dylib       0x00007fff965ff72a _pthread_struct_init + 0
    3   libsystem_pthread.dylib       0x00007fff96603fc9 thread_start + 13
    Thread 4:
    0   libsystem_kernel.dylib         0x00007fff8ab7b64a kevent + 10
    1   libsystem_network.dylib       0x00007fff8ea56df2 tcp_connection_handle_destination_prepare_complete + 76
    2   libsystem_network.dylib       0x00007fff8ea56cd8 tcp_connection_handle_destination_prepare + 165
    3   libsystem_network.dylib       0x00007fff8ea6a651 tcp_connection_destination_start + 612
    4   libsystem_network.dylib       0x00007fff8ea56b6d tcp_connection_handle_start_next_destination + 350
    5   libsystem_network.dylib       0x00007fff8ea574e2 tcp_connection_handle_host_no_more_coming + 91
    6   libsystem_network.dylib       0x00007fff8ea6746d tcp_connection_host_resolve_result + 1467
    7   libsystem_dnssd.dylib         0x00007fff945ad1ff handle_addrinfo_response + 501
    8   libsystem_dnssd.dylib         0x00007fff945ab3f5 DNSServiceProcessResult + 740
    9   libdispatch.dylib             0x00007fff976fb28d _dispatch_client_callout + 8
    10  libdispatch.dylib             0x00007fff976fd885 _dispatch_source_invoke + 413
    11  libdispatch.dylib             0x00007fff976fd617 _dispatch_queue_drain + 359
    12  libdispatch.dylib             0x00007fff976fe9c1 _dispatch_queue_invoke + 110
    13  libdispatch.dylib             0x00007fff976fcf87 _dispatch_root_queue_drain + 75
    14  libdispatch.dylib             0x00007fff976fe177 _dispatch_worker_thread2 + 40
    15  libsystem_pthread.dylib       0x00007fff96600ef8 _pthread_wqthread + 314
    16  libsystem_pthread.dylib       0x00007fff96603fb9 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib         0x00007fff8ab76a1a mach_msg_trap + 10
    1   CoreFoundation                 0x00007fff8d6e5f15 __CFRunLoopServiceMachPort + 181
    2   CoreFoundation                 0x00007fff8d6e5539 __CFRunLoopRun + 1161
    3   CoreFoundation                 0x00007fff8d6e4e75 CFRunLoopRunSpecific + 309
    4   CommerceKit                   0x00007fff8af61430 -[ISOperation runRunLoopUntilStopped] + 46
    5   CommerceKit                   0x00007fff8af6a563 -[ISURLOperation _runWithURL:] + 648
    6   CommerceKit                   0x00007fff8af6a265 -[ISURLOperation _run] + 207
    7   CommerceKit                   0x00007fff8af66f68 -[ISURLOperation run] + 19
    8   CommerceKit                   0x00007fff8af620ee -[ISOperation _main:] + 435
    9   CommerceKit                   0x00007fff8af61bfb -[ISOperation main] + 581
    10  CommerceKit                   0x00007fff8af61523 -[ISOperation runSubOperation:returningError:] + 212
    11  CommerceKit                   0x00007fff8af94a93 -[ISCheckPreflightOperation run] + 284
    12  CommerceKit                   0x00007fff8af620ee -[ISOperation _main:] + 435
    13  CommerceKit                   0x00007fff8af61bfb -[ISOperation main] + 581
    14  Foundation                     0x00007fff8cfb18a1 -[__NSOperationInternal _start:] + 631
    15  Foundation                     0x00007fff8cfb154b __NSOQSchedule_f + 64
    16  libdispatch.dylib             0x00007fff976fb28d _dispatch_client_callout + 8
    17  libdispatch.dylib             0x00007fff976ff7e3 _dispatch_async_redirect_invoke + 154
    18  libdispatch.dylib             0x00007fff976fb28d _dispatch_client_callout + 8
    19  libdispatch.dylib             0x00007fff976fd082 _dispatch_root_queue_drain + 326
    20  libdispatch.dylib             0x00007fff976fe177 _dispatch_worker_thread2 + 40
    21  libsystem_pthread.dylib       0x00007fff96600ef8 _pthread_wqthread + 314
    22  libsystem_pthread.dylib       0x00007fff96603fb9 start_wqthread + 13
    Thread 6:
    0   libsystem_kernel.dylib         0x00007fff8ab76a1a mach_msg_trap + 10
    1   liblaunch.dylib               0x00007fff9660985a
    2   liblaunch.dylib               0x00007fff96606edc bootstrap_look_up3 + 60
    3   libxpc.dylib                   0x00007fff974068b2 _xpc_connection_bootstrap_look_up_slow + 545
    4   libxpc.dylib                   0x00007fff974064a8 _xpc_connection_init + 744
    5   libxpc.dylib                   0x00007fff974061b2 _xpc_connection_resume_init + 14
    6   libdispatch.dylib             0x00007fff976fb28d _dispatch_client_callout + 8
    7   libdispatch.dylib             0x00007fff976fd082 _dispatch_root_queue_drain + 326
    8   libdispatch.dylib             0x00007fff976fe177 _dispatch_worker_thread2 + 40
    9   libsystem_pthread.dylib       0x00007fff96600ef8 _pthread_wqthread + 314
    10  libsystem_pthread.dylib       0x00007fff96603fb9 start_wqthread + 13
    Thread 7:
    0   libsystem_kernel.dylib         0x00007fff8ab7ae6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff96603fb9 start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib         0x00007fff8ab7ae6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff96603fb9 start_wqthread + 13
    Binary Images:
           0x10c5b0000 -        0x10c7dbfe7  storeagent (232.11) <e2bbdf4e-b396-38ea-8c06-844d67eae722> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/st oreagent
        0x7fff8ab65000 -     0x7fff8ab81ff7  libsystem_kernel.dylib (2422.110.17) <873931ce-d1af-3596-aadb-d2e63c9ab29f> /usr/lib/system/libsystem_kernel.dylib
        0x7fff8af49000 -     0x7fff8b1d2fff  com.apple.CommerceKit (1.2.0 - 232.11) <976c534b-c0f3-3c01-ab3d-e81b2ee9adb1> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
        0x7fff8cfaa000 -     0x7fff8d2a8fff  com.apple.Foundation (6.9 - 1056.13) <2ee9ab07-3ea0-37d3-b407-4a520f2cb497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
        0x7fff8d675000 -     0x7fff8d85afff  com.apple.CoreFoundation (6.9 - 855.17) <729bd6da-1f63-3e72-a148-26f21ebf52bb> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
        0x7fff8ea54000 -     0x7fff8ea7bff7  libsystem_network.dylib (241.3) <8b1e1f1d-a5cc-3bae-8b1e-abc84337a364> /usr/lib/system/libsystem_network.dylib
        0x7fff945a9000 -     0x7fff945b1fff  libsystem_dnssd.dylib (522.92.1) <17b03ffd-92c5-3282-9981-ebb28b456207> /usr/lib/system/libsystem_dnssd.dylib
        0x7fff965fe000 -     0x7fff96605ff7  libsystem_pthread.dylib (53.1.4) <ab498556-b555-310e-9041-f67ec9e00e2c> /usr/lib/system/libsystem_pthread.dylib
        0x7fff96606000 -     0x7fff9660dff8  liblaunch.dylib (842.92.1) <a40a0c7b-3216-39b4-8ae0-b5d3baf1da8a> /usr/lib/system/liblaunch.dylib
        0x7fff973fd000 -     0x7fff97421fff  libxpc.dylib (300.90.2) <ab40cd57-f454-3fd4-b415-63b3c0d5c624> /usr/lib/system/libxpc.dylib
        0x7fff976fa000 -     0x7fff97714fff  libdispatch.dylib (339.92.1) <c4e4a18d-3c3b-3c9c-8709-a4270d998de7> /usr/lib/system/libdispatch.dylib
        0x7fff978f5000 -     0x7fff978f8ff7  libdyld.dylib (239.4) <7c9ec3b7-dde3-33ff-953f-4067c743951d> /usr/lib/system/libdyld.dylib
    storeagent(298) deny mach-lookup com.apple.usymptomsd
    Process:         storeagent [298]
    Path:            /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/st oreagent
    Load Address:    0x10c5b0000
    Identifier:      storeagent
    Version:         ??? (???)
    Code Type:       x86_64 (Native)
    Parent Process:  launchd [164]
    Date/Time:       2014-07-09 08:41:01.291 +0200
    OS Version:      Mac OS X 10.9.4 (13E28)
    Report Version:  8
    Thread 0:
    0   libsystem_kernel.dylib         0x00007fff8ab76a1a mach_msg_trap + 10
    1   CoreFoundation                 0x00007fff8d6e5f15 __CFRunLoopServiceMachPort + 181
    2   CoreFoundation                 0x00007fff8d6e5539 __CFRunLoopRun + 1161
    3   CoreFoundation                 0x00007fff8d6e4e75 CFRunLoopRunSpecific + 309
    4   CoreFoundation                 0x00007fff8d79a811 CFRunLoopRun + 97
    5   storeagent                     0x000000010c644a93
    6   libdyld.dylib                 0x00007fff978f85fd start + 1
    Thread 1:
    0   libsystem_kernel.dylib         0x00007fff8ab7b662 kevent64 + 10
    1   libdispatch.dylib             0x00007fff976fd136 _dispatch_mgr_init + 0
    Thread 2:
    0   libsystem_kernel.dylib         0x00007fff8ab76a1a mach_msg_trap + 10
    1   CoreFoundation                 0x00007fff8d6e5f15 __CFRunLoopServiceMachPort + 181
    2   CoreFoundation                 0x00007fff8d6e5539 __CFRunLoopRun + 1161
    3   CoreFoundation                 0x00007fff8d6e4e75 CFRunLoopRunSpecific + 309
    4   Foundation                     0x00007fff8d010967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
    5   Foundation                     0x00007fff8d01076b __NSThread__main__ + 1318
    6   libsystem_pthread.dylib       0x00007fff965ff899 _pthread_body + 138
    7   libsystem_pthread.dylib       0x00007fff965ff72a _pthread_struct_init + 0
    8   libsystem_pthread.dylib       0x00007fff96603fc9 thread_start + 13
    Thread 3:
    0   libsystem_kernel.dylib         0x00007fff8ab7a9aa __select + 10
    1   libsystem_pthread.dylib       0x00007fff965ff899 _pthread_body + 138
    2   libsystem_pthread.dylib       0x00007fff965ff72a _pthread_struct_init + 0
    3   libsystem_pthread.dylib       0x00007fff96603fc9 thread_start + 13
    Thread 4:
    0   libsystem_kernel.dylib         0x00007fff8ab7ae6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff96603fb9 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib         0x00007fff8ab76a1a mach_msg_trap + 10
    1   CoreFoundation                 0x00007fff8d6e5f15 __CFRunLoopServiceMachPort + 181
    2   CoreFoundation                 0x00007fff8d6e5539 __CFRunLoopRun + 1161
    3   CoreFoundation                 0x00007fff8d6e4e75 CFRunLoopRunSpecific + 309
    4   CommerceKit                   0x00007fff8af61430 -[ISOperation runRunLoopUntilStopped] + 46
    5   CommerceKit                   0x00007fff8af6a563 -[ISURLOperation _runWithURL:] + 648
    6   CommerceKit                   0x00007fff8af6a265 -[ISURLOperation _run] + 207
    7   CommerceKit                   0x00007fff8af66f68 -[ISURLOperation run] + 19
    8   CommerceKit                   0x00007fff8af620ee -[ISOperation _main:] + 435
    9   CommerceKit                   0x00007fff8af61bfb -[ISOperation main] + 581
    10  CommerceKit                   0x00007fff8af61523 -[ISOperation runSubOperation:returningError:] + 212
    11  CommerceKit                   0x00007fff8af94a93 -[ISCheckPreflightOperation run] + 284
    12  CommerceKit                   0x00007fff8af620ee -[ISOperation _main:] + 435
    13  CommerceKit                   0x00007fff8af61bfb -[ISOperation main] + 581
    14  Foundation                     0x00007fff8cfb18a1 -[__NSOperationInternal _start:] + 631
    15  Foundation                     0x00007fff8cfb154b __NSOQSchedule_f + 64
    16  libdispatch.dylib             0x00007fff976fb28d _dispatch_client_callout + 8
    17  libdispatch.dylib             0x00007fff976ff7e3 _dispatch_async_redirect_invoke + 154
    18  libdispatch.dylib             0x00007fff976fb28d _dispatch_client_callout + 8
    19  libdispatch.dylib             0x00007fff976fd082 _dispatch_root_queue_drain + 326
    20  libdispatch.dylib             0x00007fff976fe177 _dispatch_worker_thread2 + 40
    21  libsystem_pthread.dylib       0x00007fff96600ef8 _pthread_wqthread + 314
    22  libsystem_pthread.dylib       0x00007fff96603fb9 start_wqthread + 13
    Thread 6:
    0   libsystem_kernel.dylib         0x00007fff8ab7ae6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff96603fb9 start_wqthread + 13
    Thread 7:
    0   libsystem_kernel.dylib         0x00007fff8ab7ae6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff96603fb9 start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib         0x00007fff8ab76a1a mach_msg_trap + 10
    1   liblaunch.dylib               0x00007fff9660985a
    2   liblaunch.dylib               0x00007fff96606edc bootstrap_look_up3 + 60
    3   libxpc.dylib                   0x00007fff974068b2 _xpc_connection_bootstrap_look_up_slow + 545
    4   libxpc.dylib                   0x00007fff974064a8 _xpc_connection_init + 744
    5   libxpc.dylib                   0x00007fff974061b2 _xpc_connection_resume_init + 14
    6   libdispatch.dylib             0x00007fff976fb28d _dispatch_client_callout + 8
    7   libdispatch.dylib             0x00007fff976fd082 _dispatch_root_queue_drain + 326
    8   libdispatch.dylib             0x00007fff976fe177 _dispatch_worker_thread2 + 40
    9   libsystem_pthread.dylib       0x00007fff96600ef8 _pthread_wqthread + 314
    10  libsystem_pthread.dylib       0x00007fff96603fb9 start_wqthread + 13
    Binary Images:
           0x10c5b0000 -        0x10c7dbfe7  storeagent (232.11) <e2bbdf4e-b396-38ea-8c06-844d67eae722> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/st oreagent
        0x7fff8ab65000 -     0x7fff8ab81ff7  libsystem_kernel.dylib (2422.110.17) <873931ce-d1af-3596-aadb-d2e63c9ab29f> /usr/lib/system/libsystem_kernel.dylib
        0x7fff8af49000 -     0x7fff8b1d2fff  com.apple.CommerceKit (1.2.0 - 232.11) <976c534b-c0f3-3c01-ab3d-e81b2ee9adb1> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
        0x7fff8cfaa000 -     0x7fff8d2a8fff  com.apple.Foundation (6.9 - 1056.13) <2ee9ab07-3ea0-37d3-b407-4a520f2cb497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
        0x7fff8d675000 -     0x7fff8d85afff  com.apple.CoreFoundation (6.9 - 855.17) <729bd6da-1f63-3e72-a148-26f21ebf52bb> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
        0x7fff965fe000 -     0x7fff96605ff7  libsystem_pthread.dylib (53.1.4) <ab498556-b555-310e-9041-f67ec9e00e2c> /usr/lib/system/libsystem_pthread.dylib
        0x7fff96606000 -     0x7fff9660dff8  liblaunch.dylib (842.92.1) <a40a0c7b-3216-39b4-8ae0-b5d3baf1da8a> /usr/lib/system/liblaunch.dylib
        0x7fff973fd000 -     0x7fff97421fff  libxpc.dylib (300.90.2) <ab40cd57-f454-3fd4-b415-63b3c0d5c624> /usr/lib/system/libxpc.dylib
        0x7fff976fa000 -     0x7fff97714fff  libdispatch.dylib (339.92.1) <c4e4a18d-3c3b-3c9c-8709-a4270d998de7> /usr/lib/system/libdispatch.dylib
        0x7fff978f5000 -     0x7fff978f8ff7  libdyld.dylib (239.4) <7c9ec3b7-dde3-33ff-953f-4067c743951d> /usr/lib/system/libdyld.dylib

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Please take this step regardless of the results of Step 1.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • HT202853 iMovie failing to update older projects and events on external hard drive.

    I've made sure my iMovie events and iMovie projects files are on the top level of my external hard drive, however iMovie says, "iMovie could not find any events or project files to update" please help.
    I only recently updated my computer to OSX 10.10.1 ; before that, I was using OSX 10.6.8 Snow Leopard. Not sure if that has any effect on this topic.
    Here are my specs:
    Type: MacBook Pro (13-inch, Early 2011)
    Processor: 2.3 GHz Intel Core i5
    Memory: 4GB 1333 MHz DDR3
    Startup Disk: Macintosh HD
    Pretty sure graphics and serial dont matter so I wont put it in.
    But yea, I've been trying to figure out what's going on for a few days and have had no result.
    This problem's really hindering my progress for a film I'm making and iMovie is getting more and more frustrating to use as it develops.
    I hope somebody be able to help me asap.
    Thanks

    If you want to try and start over with the iMovie 10 "Update Projects and Events...", remove the "UpdatedToiMovie10" file in both the iMove Events and iMovie Projects folders (the older folders). Then open iMovie 10 and reselect "Update Projects and Events...". My expectation is that you will experience the same missing events problem I have, caused by changing the clip date and time in the previous version of iMovie (9). It's a bug that persists through iMovie 10.0.8 (just released a few days ago). Really really wish Apple could fix this.

  • Has anyone downloaded the latest update of iMovie on macbook pro, and get the message in the app store "iMovie failed to update".

    I have updated the imovie app on my macbook pro, which took a few times to complete. The app works fine, but the update does not show in my purchases on the app store. Is anyone else having this issue?

    Try running the combo updater.
    10.8.3 Combo Update

  • An update of iMovie failed with the message "an error has occurred." That message remains posted by iMovie on the Mac App Purchases page. iMovie is now unavailable. It will not start, update, or reinstall from purchases page. How reinitialize app?

    An update of iMovie failed with the message "an error has occurred." That message remains posted by iMovie on the Mac App Purchases page. iMovie is now unavailable. It will not start, update, or reinstall from purchases page. How do I reinitialize the app?

    Thank you again. Here's the console messages from trying to open iMovie and then opening the App Store. Clicking on the iMovie icon in App Store purchases and clicking on check for unfinished downloads:
    8/28/14 4:56:26.743 PM Dock[214]: LSOpenFromURLSpec(file:///Applications/iMovie.app/) failed with -10699
    8/28/14 4:56:47.878 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:56:47.879 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:57:50.201 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:57:50.201 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:35.745 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:35.745 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:35.824 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:35.824 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:35.847 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:35.847 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:36.276 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:36.276 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:39.448 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:39.448 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:39.449 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:39.449 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:55.996 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:55.996 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.021 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.022 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.051 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.052 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.342 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.342 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.411 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.411 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.425 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.425 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.508 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.508 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.518 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.519 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.696 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.696 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.808 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.808 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.826 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.827 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.838 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.839 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.843 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.843 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.857 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.857 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.893 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.894 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.907 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.907 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.923 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.924 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.969 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.970 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.039 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.039 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.045 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.045 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.145 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.145 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.231 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.231 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.249 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.249 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.293 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.293 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.350 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.350 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.352 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.353 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.400 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.400 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.402 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.402 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:59.814 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:59.814 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:59.932 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:59.932 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:00.697 PM acwebsecagent[127]: Connection : Failed to connect to 167.8.226.9:80. Code : 60
    8/28/14 4:59:00.698 PM acwebsecagent[127]: Connection : Caught exception. Code : 60
    8/28/14 4:59:00.698 PM acwebsecagent[127]: Connection : Failed to connect externally. Code : 60
    8/28/14 4:59:01.352 PM acwebsecagent[127]: Connection : Failed to connect to 167.8.226.9:80. Code : 60
    8/28/14 4:59:01.352 PM acwebsecagent[127]: Connection : Caught exception. Code : 60
    8/28/14 4:59:01.352 PM acwebsecagent[127]: Connection : Failed to connect externally. Code : 60
    8/28/14 4:59:01.402 PM acwebsecagent[127]: Connection : Failed to connect to 167.8.226.9:80. Code : 60
    8/28/14 4:59:01.402 PM acwebsecagent[127]: Connection : Caught exception. Code : 60
    8/28/14 4:59:01.402 PM acwebsecagent[127]: Connection : Failed to connect externally. Code : 60
    8/28/14 4:59:26.564 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:26.565 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:26.660 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:26.660 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:26.840 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:26.840 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:26.864 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:26.864 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:26.984 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:26.984 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.069 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.069 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.079 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.079 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.083 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.084 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.385 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.385 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.389 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.390 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.391 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.391 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.411 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.411 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.435 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.436 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.443 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.443 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.479 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.479 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:31.036 PM acwebsecagent[127]: License : One or more of the License/Public Key can't be NULL
    8/28/14 4:59:31.036 PM acwebsecagent[127]: SSLExt : Failed to get ScanSafe headers
    8/28/14 4:59:31.036 PM acwebsecagent[127]: DownloadUpdatedConfig : Failed to download updated config. Host hostedconfig.scansafe.net. Code 0x80004005

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    Hello Experts,
    I use to load master data for 0Customer_Attr though daily process chain, it was running successfully.
    For last 2 days master data loading for 0Customer_Attr got failed and it gives following error message:
    "Update mode R is not supported by the extraction API"
    Can anyone tell me what is that error for? how to resolve this issue?
    Regards,
    Nirav

    Hi
    Update mode R error will come in the below case
    You are running a delta (for master data) which afils due to some error. to resolve that error, you make the load red and try to repeat the load.
    This time the load will fail with update mode R.
    As repeat delta is not supported.
    So, now, the only thing you can do is to reinit the delta(as told in above posts) and then you can proceed. The earlier problem has nothing to do with update mode R.
    example your fiorst delta failed with replication issue.
    only replicating and repeaing will not solve the update mode R.
    you will have to do both replication of the data source and re-int for the update mode R.
    One more thing I would like to add is.
    If the the delat which failed with error the first time(not update mode R), then
    you have to do init with data transfer
    if it failed without picking any records,
    then do init without data transfer.
    Hope this helps
    Regards
    Shilpa
    Edited by: Shilpa Vinayak on Oct 14, 2008 12:48 PM

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