Impact of upgrade from SAP CRM Interaction Center 4.0 to 5.0 on Genesys CTI
Hi Friends,
I would like to know that what is the impact of upgrade from SAP CRM Interaction Center 4.0 to 5.0 on Genesys CTI software.
1) Will there be anything we need to change?
for e.g.
a) Settings
b) Software
c) Hardware
2) What do we need to keep in mind when upgrading from SAP CRM Interaction Center 4.0 to 5.0?
Hello!
The biggest change you must face is related to Java. If you had CRM4.0 Java configuration, you must change your settings to the non-java configuration CRM5.0 has. Most of those changes are performed by the upgrade program, but you must activate services in transaction SCIF.
Your other concerns:
- Software: Most of the Genesys releases are compatible with both java and non java configurations. Anyway, I am sure Genesys has compatibility instructions.
- Hardware: No changes to my knowledge
<b>Hope it helps. Please, reward points if so</b>
Regards
Joaquin
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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To add a comment, please log in or register on the top of this page and choose Reply. Please write your comment in English.
You can also go back to the SAP help page.The SAP CRM Interaction Center combines separate processes
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1) What are steps to extract data fron SAP CRM? I heared that we get different types of errors while extracting data from SAP CRm to BW when compared to BW
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[email protected]Hi Sowjanya,
Pls ch this link:
regarding bw crm extraction
CRM extraction
CRM Extraction
http://help.sap.com/saphelp_nw2004s/helpdata/en/be/92fb3b28904f73e10000000a114084/frameset.htm
http://help.sap.com/bp_biv335/BI_EN/html/BW/SalesAnalysis.htm
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/f2910623-0c01-0010-de8f-d1926988a986
http://help.sap.com/bp_biv135/html/bw.htm
http://help.sap.com/bp_biv135/html/BW/SalesAnalysis.htm
http://help.sap.com/bp_biv235/BI_EN/index.htm
http://help.sap.com/saphelp_nw04/helpdata/en/af/ed833b2ab3ae0ee10000000a11402f/frameset.htm
http://help.sap.com/bp_biv235/BI_EN/index.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/af/ed833b2ab3ae0ee10000000a11402f/frameset.htm
http://help.sap.com/bp_biv235/BI_EN/html/BW/CRMAnalytics.htm
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Steps:
1) Activate the application component hierarchy (tcode RSA9). Changes made to the application component hierarchy in the CRM system can be transferred to the BW using the "Edit Application Component Hierarchy" (SBIW - Postprocessing of DataSources).
SAP Note 434886 must be implemented in CRM 3.0 before the application component hierarchy is activated.
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You can also go directly to the screen for maintaining DataSources that are managed by the BW Adapter.
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Header information (Table SMOXHEAD)
Mapping information (Table SMOXRELP)
Global selection conditions (Table SMOXGSEL)
Attribute key fields (Table SMOXAFLD)
Datasources used in CRM-BW extraction are:
0crm_sales_act_1,
0BBP_STSMA_TEXT
0CRMFOCST_TEXT
0CRM_ACCPLN_ATTR
0CRM_ACCPLN_TEXT
0CRM_BILL_BLCK_TEXT
0CRM_CANC_PARTY_TEX
0CRM_CANRSN_TEXT
0CRM_CATEGORY_ATTR
0CRM_CATEGORY_TEXT
0CRM_CLASS_TEXT
0CRM_DECOTP_TEXT
0CRM_DECO_TEXT
0CRM_DIRECT_TXT
0CRM_ECROPT_TEXT
0CRM_FINCLASS_TEXT
0CRM_ITM_OBJ_TYPE_T
0CRM_ITM_TYPE_TEXT
0CRM_JRGUID_TEXT
0CRM_OBJ_TYPE_TEXT
0CRM_OPGUID_TEXT
There many more!
Check the datasources in rsa6 of crm system under CRM node. Documentation is available in SAP help.
*pls search SDN For more info*
*pls assign points if info is useful*
Regards
CSM reddy -
Steps to enhance a datasource from SAP CRM
Dear Forum,
Could you please provide me with some document to enhance a datasource from SAP CRM. Is it any different from enhancement of datasource from ECC datasources,
Thanks and regards,Hi,
please look this:
Business Intelligence How-to Guides for SAP NetWeaver 2004 [original link is broken]
or here: How-to Guides for SAP NetWeaver Business Warehouse 7.0 [original link is broken]
Creating a datasource for generic extraction
regards
CSM Reddy -
Steps to create a generic datasource from SAP CRM
Dear Forum,
Could you please provide me with the steps to create a generic datasource from SAP CRM
Thanks for you time and efforts
Regards,Hi,
Initially create a view or identify the table to create generic extractions, remaining process is same in all data bases such as CRM........
GENERIC EXTARCTIONS:
https://www.sdn.sap.com/irj/sdn/wiki?path=/display/bi/generic%2bextraction
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/d3219af2-0c01-0010-71ac-dbb4356cf4bf
Generic Delta:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/84bf4d68-0601-0010-13b5-b062adbb3e33
Assign points if these are useful.
Rgs,
I.R.K
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