Impact of upgrade from SAP CRM Interaction Center 4.0 to 5.0 on Genesys CTI

Hi Friends,
I would like to know that what is the impact of upgrade from SAP CRM Interaction Center 4.0 to 5.0 on Genesys CTI software.
1) Will there be anything we need to change?
            for e.g.
                 a) Settings
                 b) Software
                 c) Hardware
2) What do we need to keep in mind when upgrading from SAP CRM Interaction Center 4.0 to 5.0?

Hello!
The biggest change you must face is related to Java. If you had CRM4.0 Java configuration, you must change your settings to the non-java configuration CRM5.0 has. Most of those changes are performed by the upgrade program, but you must activate services in transaction SCIF.
Your other concerns:
- Software: Most of the Genesys releases are compatible with both java and non java configurations. Anyway, I am sure Genesys has compatibility instructions.
- Hardware: No changes to my knowledge
<b>Hope it helps. Please, reward points if so</b>
Regards
Joaquin

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