Import issues, Audio/video Unsynced

Having major import issues, audio and video won't play in sync. Working with MP4 and MXF on most recent version of Premiere CC. Everything plays fine in quicktime/vlc but goest haywire in premiere. Have been through tech support twice, updated drivers, cleared cache and Premiere still has trouble playing back video/audio in sync. Any idea what's going one? Our company recently switched to adobe for the supposed "ease" it handles different codecs and so far have had nothing but issues? Sorry if this is already addressed in one of the forms, am at my witts end now having lost multiple days trying to troubleshoot premiere.

Hi Adobe4,
Having major import issues, audio and video won't play in sync. Working with MP4 and MXF on most recent version of Premiere CC.
Sorry for this issue. Tell me, where did these files originate? From a video camera? Do they have a constant frame rate or a variable frame rate?
Thanks,
Kevin

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    Anyone, have any ideas on the problem?

    Here is a reply that I posted to a past thread that will give you options for fixing the Out-of-Sync issues when trying to use VOB files within PE.
    In all cases it is better to not import VOB directly to PE, but convert to DV-AVI via one of these methods and then use the AVI format.
    The last bullet below sends you to a Muvipix link describing how to combine multiple VOB's from one disc to a single file, this will cure the Sync problem, then convert this file to DV-AVI for import to PE:
    I take the min-DVD directly from camcorder to my PC, and capture the disk via Power Director.
    PD will convert the VOB's directly to DV-AVI Type 2 on one pass.
    I then load this DV-AVI into PE7.
    (PD v7 was pre-installed on my new PC from HP, or it can be purchased from Cyberlink).
    Other options to try:
    Copy the VOB's directly from the mini-DVD to your PC and use Prism to convert these to AVI.
    Prism is a free convert utility and can be found here:
    http://forums.adobe.com/thread/415317?tstart=0
    Or load the VOB or Mpeg into PE, then use that to convert to AVI.
    (Export to DV-AVI with PE8 is done with SHARE/PC, not Export under the File Menu, which is greyed out).
    I've had many issues trying to work with Mpeg's and VOB's when loaded directly to PE with limited success.
    So if you can get it converted successfully to AVI outside of PE, I've found this to be a better approach.
    Post results, if any of this works for you...
    Note: One other thing, if you are working directly with VOB's to PE, especially multiple VOB's from a single DVD, you can encounter out-of-sync issues between video and audio. If this occurs, review this link from Muvipix:
    http://muvipix.com/phpBB3/viewtopic.php?f=38&t=2469:

  • Audio imports, but not video

    Haven't ran into this prob before, so seems strange that it's happening now. When I attempt to import video into FCE, it all looks like it's going fine. I see the video, click capture, then press "escape" when I'm done with the import. Problem is the imported file is only audio. I've looked at the imported file(s) in finder and opened in QuickTime. Sure enough, just sound. No video.
    I've edited about 10 projects this year using FCE with all of this same equipment, but have never had this problem.
    I've made several attempts at troubleshooting this afternoon, but problem still not solved.
    Because I was curious, I attempted to import the same video into iMovie 06 (again, using all of the same equipment). No prob. Video successfully imported with audio.
    I even followed one thread's suggestion and got rid of some QT files in Receipts folder, then reinstalled QT. Did not solve problem.
    I've unplugged everything, then restarted computer (twice). But that hasn't worked.
    I've looked at Sequence settings to confirm that video's accounted for, and everything appears to be in order.
    If anyone has any suggestions, I'd really appreciate reading them. I suspect I've overlooked something simple.
    I should probably point out that I have not performed any recent upgrades to my OS.
    Thanks, in advance, for taking the time read and consider this issue.

    Hi Tom,
    Thanks so much. Trashing preferences worked. Wasn't sure what that meant, but googled it and found a helpful page. Just now succeeded at importing a video clip. As a slight aside, thumbnails now appear in browser, whereas text did previously. And borders/letterbox in viewer now appear gray instead of black. I realize these must be simple settings and I will hunt them down.
    Thank you so much. After reading your initial reply, I'd suspected I was going to have to do a reinstall (not terribly difficult, as I've done it once before).
    Nice of you to help out and that I could learn along the way!

  • Audio / video sync issue in playback

    for every recording i've made, when i play back the archive there is noticable lack of sync between the audio and the person's mouth.   the video seems to lag behind by almost a second.  the good news at least is that the delta is constant.
    has anyone else experienced this?  it's happening in any scendario i try, even if i'm just recording myself. 
    is the LCCS dev team aware of this?  since audio and video streams are recorded separately, is there any way for me to programatically 'nudge' the streams into sync?
    it's currently a show stopper, it looks really bad when the sync is so obviously absent.

    finally getting back to this..
    i did as you suggested and recorded a video of myself using the recording and playback examples provided with the SDK (the 2.2 newest version btw).
    the de-syncing of audio and video is definitely there.  it seems especially bad for longer recordings.  however, an interesting thing i discovered in playback:
    - sometimes, if i drag the playhead somewhere in the recording, pause, and then hit play, video and audio fall into sync. 
    - if i start playback from the beginning of the recording, audio/video is always out of sync.
    i understand that the video and audio streams are recorded separately and thus played back separately.  my guess is that when those streams are retrieved and playback begins, one starts before/after the other because they're not retrieved at exactly the same time.  it seems some extra work is required to ensure that their playback commences at exactly the same timestamp within each stream.
    i can provide my recordings as an example if required.
    this is a total showstopper for me.  it renders the entire recording service useless if the playback can't have sync between audio and video.  i would be happy to help with testing this more.  can someone from the LCCS team comment on this issue?
    thanks
    adam

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