Import users from BIAR file -- users not listed in import screen of Wizard

Hi,
we try to import users from a BO XI R2 SP4 running on Windows to our BO XI R2 SP4 running on Linux (both use Oracle database).
When I try to import users with the Import Wizard, I can't see the list of users so at the end of the import and show in the log --> 0 user simported.
I have activate the trace on Wizard import but don't see errors in the log files.
Also I open the file with a ZIP tool and I can see that it contains data.
So why this ?
regards,

Hi,
thnaks for the info.
It is what we do, we use directlty the user: Adminsitrator.
I have also set the -trace parameter on the Wizard import but nothing special in the trace about any errors or warnings. (nothing).
regards,

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