Importing users into WGM from csv file issues/crash

Hi,
i've been importing user information from csv files into WGM via the +server >  import+ function .
It worked the first few times but now when i try the import progress bar pops up and promptly disappears without any thing importing.
i've tried restarts, new admin account, reinstalled  WGM.
I've also trashed some pref but i don't really know which ones i should be losing.
The servers an OD master.
any help would be appreciated.
as a last resort what do i need to backup/save if i were to format/reinstall osx server? keeping my settings etc.....
thanks
paul

What I did was:
Exported the user list, to create an XML file in the correct format.
Using this format, I created a spreadsheet in Excel (sorry Apple), and in the final column I created a field that concatenated the information I wanted in the ':' deliminated format of the previously export XML.
Then just copy and past via pico into a pure text file and imported that.
You have to be careful with comments in Passenger, using special characters (';!@#$%^ and others can cause the WGM to fail and crash.

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    Then you can create a datasource on top of this table .
    After that replicate and load data at PSA and use to upper flow.
    Regards,
    Jaya Tiwari

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