Importing video into After effects, premiere pro and media encoder result in freezing

I have been trying to import a 17 minute long mp4 video shot with a go-pro into after effects and premiere pro with the result of the program locking up each time. My next thought was try to import it into media encoder and change the file format but it is causing media encoder to lock up as well. Any thoughts would be sincerely appreciated

Sounds like something might be fishy with the video file. You might try converting with different software, which can often be more forgiving than Adobe tools.
XviD4PSP 5.10.346 / 7.0.124 Beta
XMedia Recode 3.2.2.7

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Premiere pro and media encoder CC problem

Hi guys,
I hope some of you can help me, I installed new version of premiere pro and media encoder CC and now none of them works, I can edit in premiere but as soon as I press export message apears ''sorry a serious error has occurred that requires adobe premiere to shut down'' when I try to open encoder it shut down on startup.
I'm using old IMac 2.4ghz intel core duo, 2gb 667 mhz ddr2 sdram, ATI Radeon HD 2600 Pro 256 MB, OS X 10.8.5.
This is the error report, please help:
Process:
Adobe Media Encoder CC [946]
Path:
/Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/Adobe Media Encoder CC
Identifier:
com.adobe.ame.application
Version:
7.2.0.43 (7.2.0)
Code Type:
X86-64 (Native)
Parent Process: launchd [136]
User ID:
501
Date/Time:
2014-02-10 08:44:28.001 +0100
OS Version:
Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report:
1264 sec
Crashes Since Last Report:
1
Per-App Interval Since Last Report: 24 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:
7E711766-8C55-00D3-811F-852F73421407
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib
0x00007fff9483c212 __pthread_kill + 10
1   libsystem_c.dylib
0x00007fff8d74ab24 pthread_kill + 90
2   libsystem_c.dylib
0x00007fff8d78ef61 abort + 143
3   libc++abi.dylib
0x00007fff96ff79eb abort_message + 257
4   libc++abi.dylib
0x00007fff96ff539a default_terminate() + 28
5   libobjc.A.dylib
0x00007fff8f49d887 _objc_terminate() + 111
6   libc++abi.dylib
0x00007fff96ff53c9 safe_handler_caller(void (*)()) + 8
7   libc++abi.dylib
0x00007fff96ff5424 std::terminate() + 16
8   libc++abi.dylib
0x00007fff96ff658b __cxa_throw + 111
9   com.adobe.dvacore.framework
0x000000010022814d dvacore::filesupport::DirHelper::Create() + 813
10 com.adobe.AMEAppFoundation.framework
0x0000000104f285e9 AME::foundation::AppUtils::GetUserPresetDir(bool) + 425
11 com.adobe.Batch.framework
0x0000000105c0a842 AMEBatch::Initialize() + 2194
12 com.adobe.ame.application
0x00000001000273cb AME::app::AMEAppInitializer::AMEAppInitializer(exo::app::AppInitArgs&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 811
13 com.adobe.ame.application
0x000000010000ad6a AME::app::AMEApp::InitApplication(exo::app::AppInitArgs&) + 2426
14 com.adobe.exo.framework
0x000000010513e77a exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 1066
15 com.adobe.ame.application
0x00000001000141a8 AME::RunTheApp(exo::app::AppInitArgs&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&) + 1576
16 com.adobe.ame.application
0x0000000100056a38 main + 424
17 com.adobe.ame.application
0x0000000100003f74 start + 52
==========================
Edited by moderator to trim the crash report down to the essentials. Since these forums do not support attaching file (due to legal and security issues), we recommend uploading files using Acrobat.com’s Sendnow (https://sendnow.acrobat.com) or similar services (YouSendit.com, etc.)

Hi mawe81,
Thanks for posting on Adobe forums,
Please follow this document http://adobe.ly/1f2EHCg
and let us know if this fix your issue or not.
Regards,
Sandeep

Premiere Pro and Media Encoder crash while rendering H.264

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I cant even
If I find a way to fix either of these problems, I will post straight away.

Really my question is about after effects, which then renders to a quick time movie. I have imported music into after effects many times, and all of a sudden after import and playing it under ram preview, it stops about 4/5 through the work.

when I import a song into after effects it only plays 4/5 and then stops. I'm viewing it in RAM preview.
the composition time is fine.
can you help me???
Roxanne

See this:
"FAQ: Why does RAM preview only play part of my composition?"

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Fermi option: http://www.newegg.com/Product/Prod [...] 6814130687
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MB : Asus X99-A
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I found this post which is quite reassuring: https://forums.creativecow.net/thread/3/959855
"I just installed the GTX 970 into my Adobe CC environment.
INCREDIBLE. I created a 4096 sequence, scaled up a 1080 clip to full screen, applied Gaussian blur, Noise, and rotated it on two 3D axes (keyframed), with color correction....
It played back fullscreen, full speed, no dropped frames, and the GPU load never even broke a sweat beyond 19%.
My previous card was a GTX 560 SE. This is not an upgrade, it is a paradigm shift.
Premiere accepted the card after the polite "Enable this unsupported GPU" notice.
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Premiere Pro and Media Encoder CC Crash when exporting to h.264...

Anybody have any idea why something like this might happen?
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Can't help with the Cloud questions... but Premiere Pro has a dedicated forum http://forums.adobe.com/community/premiere?view=discussions
When you ask your PPro questions there, the information you need to provide when you ask a question... PPro Information FAQ http://forums.adobe.com/message/4200840

Problems importing iPhone 4 video into After Effects CS5 - Audio sync out

Hi there,
I am currently experiencing problems trying to import iPhone 4 video into After Effects CS5.
Firstly i'd like to note that the video plays perfectly fine on the iPhone, VLC and in Quicktime Player. The audio and video is in sync.
When I add the footage to After Effects the video becomes slightly out of sync with the audio. I have noticed this in RAM preview and also in renders I did just to test.
I also want to note that, both my iPhone and After Effects have latest software updates.
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Thanks Rick and Mylenium
Thanks that worked!
I thought that changing the frame rate in the composition settings would have worked.
Instead what I should have done is to go the the footage in the Project Panel then right-click on the footage > Interpret Footage > Main... then Conform to frame rate: Frame rate: 23.986607 (or whatever more accurate frame rate your footage actually is)
I used the more accurate frame rate reading from VLC which went to 5 decimal places. I got that info from the top menu in Tools > Codec Information
Its a shame AE doesn't pick up on the more accurate fps. It seems that all the videos from my iPhone 4 have slightly different frame rates and I guess I will have to interpret each clip properly.
I hear that the frame rate on the iPhone 4 is different depending on the lighting? I wonder why that would be the case?
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Cheers

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I'm running CC 2014 on a Win 7 machine.

Probably an issue with whatever created the files in the first place. WMV doesn't have Alpha, but can have multiple streams... anyway, AE is crap at dealing with such stuff, so convert it using an external tool like Handbrake or whatever...
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Please send mail to Ms.Wannapa.
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.wmv's getting cut in half horizontally inside Premiere Pro, AE, Media Encoder...

Hello everyone! I'm having an issue using .WMV's within Premiere Pro, AE, and the Media Encoder. Whenever I open the image in a sequence or the source window, the image is cut in half horizontally (see pic below). I brought in an MP4 and had no issues so at the moment I think I have narrowed down to strictly a .WMV problem. The file plays perfectly fine in realtime; audio sounds great, picture (of what I can see) looks good; I am just missing the top half of any WMV file hehe. I have tried the WMV inside AE as well but have the same issue. I also tried to export the WMV with Media Encoder but it exports the WMV cut in half no matter what format I tell it to conver the file to..
My Premiere Pro, AE, and Media Encoder are fully up to date; my Nvidia 660 Ti is up to date; I just installed latest Windows 7 codec package; Just installed newest Windows 7 x64 updates.
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My system specs are posted below the picture and file specs.
The pic below shows my setup and the issue I am having. The video of Finding Nemo on the left is the .MP4 (specs on file are below) and the video on the right is the .WMV in question (specs also below.)
I have tried multiple WMV's of different bit rates, etc, and all of them do this "cut in half thing.." No issues with other file types though!
The .WMV's specs are.....
Type: Windows Media
File Size: 8.5 MB
Image Size: 1920 x 1080
Frame Rate: 29.97
Source Audio Format: 44100 Hz - 16 bit - Stereo
Project Audio Format: 44100 Hz - 32 bit floating point - Stereo
Total Duration: 00;00;14;00
Pixel Aspect Ratio: 1.0
The .MP4's specs are....
Type: MPEG Movie
File Size: 1.4 GB
Image Size: 1920 x 1080
Frame Rate: 23.976
Source Audio Format: 48000 Hz - compressed - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 01:40:47:21
Pixel Aspect Ratio: 1.0
Created with: Adobe After Effects CS6 (Windows)
My system specs are below.
System Information
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
           Language: English (Regional Setting: English)
System Manufacturer: ASUS
       System Model: All Series
               BIOS: BIOS Date: 04/19/13 17:27:15 Ver: 08.01
          Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
             Memory: 32768MB RAM
Available OS Memory: 32706MB RAM
          Page File: 8393MB used, 57018MB available
        Windows Dir: C:\Windows
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DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode
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-Mitch

It appears that Microsoft has issued the fixed update:
https://technet.microsoft.com/en-us/security/bulletin/ms13-057
See the "Update FAQ" section:
"Why was this bulletin revised on August 13, 2013?
Microsoft revised this bulletin to rerelease the 2803821 update for Windows 7 and Windows Server 2008 R2.
The rereleased update addresses an application compatibility issue in which WMV encoded video could fail to properly render during playback. Windows 7 and Windows Server 2008 R2 customers should install the rereleased update."

Adobe Premiere Pro CC / Media Encoder CC Crashing On Export

Hi,
I have a 1 hour project consisting of
- iPhone 5 Video clips recorded at 1080p/30fps using app FilmicPro
- Various Image files, imported as PSD's
- WAV Sound files
My Sequence Settings are:
Export Settings are:
As you can tell by the file name, i already installed ALL updates.
I just installed a new graphics card (GTX 770) a few days ago, but these crashes were happening before i installed the card, and now after I've installed it, so it's not related at all (before i was just using my CPU (Intel HD 4600). (At the moment I have CUDA enabled).
Full Specs
- Windows 8.1 Pro
- Adobe Premiere Pro 7.2.2
- Adobe Media Encoder 7.2.2
- Intel i7 4770k
- 8GB RAM
- NVidia GTX 770
The crashes always happen at the exact same place on both Premiere Export and Media Encoder, no idea what's causing it, I've played around with the settings and managed to export it a few times but not at the quality I want. If i render my entire sequence preview's first, and then export using preview files then it exports fine using MPEG Preview. Not exactly the format/quality I want though, if there is anything i have missed out then please ask, I do intend to check the boxes for Maximum Bit Depth and Maximum Render Quality
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A) Clear Media Cache
B) Reinstall Premiere/Media Encoder
C) Change Location of Project Files
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Jay

Hi Jay Singh,
Thanks for posting on Adobe forums.
Please try to check the resolution on the PSDs in the Project. and Make sure that the resolution should not exceed more than 1920*1080. This is could be the issue on crash on export.
Let us know if this will help.
Happy Editing,
Sandeep

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Ok.
Running Adobe Creative Cloud, latest versions on both After Effects and Media Encoder. As for render settings, I never get to that part. When I export to render in Media Encoder, nothing happens. Here are the settings for one of the compositions and projects I was trying to export:

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Hi,
I got a question regarding the Premiere Pro CS3 Media Encoder.
I am converting a sequence in Premiere Pro CS3 which contains footage from a '.vob' file which is NTSC, 720x480, 16:9 to a '.flv' file.
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Why are my Adobe software packages not cooperating? PRes imported out of AE and into PPRO, but no die? Why?
Today I have a brand new MacBook Pro, I also have Adobe CC installed, predominantly for PremierePro and After Effects.
First issue - With ProRes video files exported successfully from Davinci Resolve not being imported into AE. After a few hours of failed attempts, head scratching and searching online I found I had to delete certain files from the hard drive / Quicktime folder (DVCPROHDCodec.component / ApplDVCPROHDCodec.compnent / etc) It seems now that AE has these codecs packaged into the application (?)
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Importing video into After effects, premiere pro and media encoder result in freezing

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