Impossible to enable web services on my brand new hp officejet pro 8620

Hi everybody.
When i try to enable the Web Services i get an error. I am connected to the internet wired and the connection is ok.
The error is the following:
The printer could not connect to the internet. If your printer does not use a proxy server, try turning the printer off and then on again.....
I do not have a proxy, and the internet connection is ok! Why do i get this problem?
I found on the forum the following solution posted by hp support:
QUOTE
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can find the DHCP range of the router using its internal settings page or in its manual. Use the CD that came with your router or type the router's IP address (ends in .1) into a browser.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank. <<< The DNS could be your problem. If this does not work, try Google's DNS 8.8.8.8
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
UNQUOTE
I did this, my dhcp range is till 192.168.1.251 and my printer is now 192.168.1.252
My router is 192.168.1.1
Thank you very much.

Hello again renault1975,
I have done some research on the issue and I have found a document that has steps to troubleshoot the issue.
Please click the following link for " I Can't Find the WEP or WPA Key or Password for My Wireless Network".
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks again for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Hi Theladie and welcome the HP Support Forum. It sounds like the printer is on your local WiFi network but does not have internet connectivity. Here's what you can try to resolve this issue:
Get the printers IP address (this should display under the wireless menu on the front panel) and enter it into a browser on an internet connected computer
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Click on the Network tab and then on the Networking link at the left hand side of the page
Click on the Network Address (IP) option, toggle the Manual DNS Server button and enter the following settings:
This solutions has worked for other people experiencing the same problem, hope the information helps.
Best
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
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If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
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The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en&product=4023246&tmp...
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Impossible to enable web services on my brand new hp officejet pro 8620

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