In CRM_DNO_MONITOR, "My Team" checkbox is not working

Hi,
A person has been assigned to a Support Team as a Team Member in Org Structure using PPOMA_CRM. Business Partner and Employee Role for that Business Partner has been assigned to the user.
In CRM_DNO_MONITOR when he cliks on the Checkbox "My Team" and Execute - the tickets under his team does not appear. It is happening only for this particular team only.
Need to know what to be done / checked.
Regards,
Rajesh

Hey Rajesh,
Do u have any tickets which has the BP-id of the Support team in question.....
If there are no tickets for that support team, u wont find anything....
Secondly check whether u are using " SFLN0003" as partner funtion in our partner Determination proc assigned to your trans type........
Reward for usefull posts......
Regards,
Anand.........

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