In downloading a photo from someone who used a 'free' sharing service, my Macbook Pro has acquired a virus-like extension called Genieo that I can't get rid of.

Please help me get rid of Genieo once and for all! When downloading a photo for work that someone shared with a 'free' sharing service, my MacBook Pro has acquired a persistent virus-like thing that opens as my Firefox homepage - no matter what. I have faithfully followed all instructions on removing and unsintalling this parasite both from my computer and from Firefox . I have uninstalled and reinstalled Firefox Mozilla as well. All to no avail. Please help.

In order to uninstall a possibly unwanted extension, please do the following:
#From the Firefox window click the Firefox button at the top left and select ''Add-ons'', or, if the Firefox button is not shown, click the ''Tools'' menu and click ''Add-ons''.
#Once the Add-on Manager has opened in a new tab, click the ''Extensions'' button on the left side of the window.
#You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension.
#To remove an extension from Firefox, simply click the ''Remove'' button. You should see a message that informs you about the successful removal of the add-on.
#Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the ''Restart now'' link in the message.
You can find further information about uninstalling extensions in the following articles:
[[Disable or remove Add-ons]]
[[Remove a toolbar that has taken over your Firefox search or home page]]

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I by accident downloaded something call geniel. How can I get rid of it?

I by accident downloaded something call geniel. How can I get rid of it?

You installed the "Genieo" malware. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the malware (as long as you never reinstall it.)
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Applications/Genieo.app
/Applications/Reset Search.app
/Applications/Uninstall Genieo.app
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
~/Library/Application Support/com.genieoinnovation.Installer
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 2
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this trojan. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the attacker sometimes shows up under the name "Genieo support." He will tell you to run a fake "uninstaller." As he intends, the uninstaller does not completely remove the malware, and is in fact malware itself.

I have the system requirements for icloud, but can't recieve photos from friends who use a MAC (I have a PC). Why?

Why does my PC not receive photos from relatives who posted them through icloud from a MAC?

Windows.
I pay for it every month through a subscription, however, photoshop isn't
appearing in my menu on any of the computers which it was installed through
creative cloud. Nor does it appear in the menu as an app that I can
download when I access the files on creative cloud. All of the other applications
have an icon to download, but photoshop does not appear as an option.
If I can't use it...I don't want to keep paying for it.

I have an interrupted download of music and now I have titles in I-tunes that I can't get rid of with no content

I have an interrupted download of music that has left me with song titles in I-tunes with no content that are not deletable. If I download again I end up with doubles on the list with only one having content. How can I get rid of the blanks?

Yeah - not really. Sorry - but you will need to get it fixed so you can back it up. You are going to want to Restore your new iPhone from that backup when you get it, so it will really be worth it.
As soon as you get your new iPhone, set up automatic iCloud backups, or if you don't have Wifi, then it is really important to get into the habit of backing your device up weekly to iTunes.
Best of luck!
GB

Some of the songs I have downloaded onto i tunes won't play when I select it to do so. The error message I get is "The song could not be used because the original file could not be found. Would you like to locate it?" How can I get my songs to play?

Some of the songs I have downloaded into i tunes won't play when I select it to do so. The error message I get is "The song can not be used because the original file can not be found. Would you like to locate it?" When I select yes I'm sent to a screen that has my i tunes library listed. When I select the song in question I'm asked if I would like to open the song. When I select this option I get nothing. The songs I have downloaded must be somewhere because they are listed in my i tunes library and on the screen I've been sent to. I can't the songs to play however. This is not true of all of my songs but it is true of quite a few of them. Actually, one song is too many. How do I get my music to play that seems to be locked up somewhere in the computer?

Presuming they're on your computer, right click on them and then follow the prompts to locate hte file on your computer.

When i use firefox 7 and click on the bookmark menu, it leaves an annoying image of the bookmark window on my desktop that I can't get rid of.

When I click bookmarks in the Menu Bar, it leaves an image or "print" of the bookmark window on my desktop. It does not go away after exiting Firefox. The only way I can remove this image from my desktop is to restart my computer. It is becoming a bit annoying. I should mention that this problem does not occur when using the bookmarks icon in the Navigation Bar which I never use because I prefer the other. This has been happening in Firefox 4 to 7, but never in earlier versions.

There is probably a glitch in Firefox's graphics hardware acceleration feature, which was introduced in Firefox 4. To turn that feature off:
orange Firefox button ''or'' Tools menu > Options > Advanced
On the General mini-tab, uncheck the box for "Use hardware acceleration when available"
This change should take effect after you restart Firefox.
If you miss (or think you will miss) the hardware acceleration feature, you could try updating the drivers for your graphics card to see whether that solves the glitch.

I am trying to delete Spotify completely on Yosemite. I think I was doing well so far but there's this file left in the trash that I can't get rid of because 'it's in use'(???)

Hello! Here's some information that might be familiar, I don't know:
I got my Mac late 2014
Yosemite, 13-inch, Retina
120 GB, 8 GB RAM
This would be the second time that I'm 'uninstalling' Spotify. The first time was a few months back, when it wouldn't play music and it said something like it's not available in my country (?! which is another issue altogether 'cause my sister can totally use it here). So I uninstalled it and I thought it was gone. Just last week, however, I installed it again because I realised it was working perfectly fine for some people so I wanted to try, and it still says not available on the website so I uninstalled it again. (Which may or may not just be a fault in my part because I didn't really look too closely.)Anyway, while trying to fix something on my Mac this morning, I found out that I somehow had Spotify running in my login items. And this was weirding me out because I knew it was already deleted! Completely! Here is a screenshot just to show you where it used to be and what I mean. I only thought of taking a screenshot after deleting all the Spotify items hehe (ALL, or so I thought! --wait for it--). Sorry, but you get the idea.
This time, I remembered that you don't completely erase a program by the usual way of dragging the icon to the Trash etc etc (that's what I've been doing until just last week) and that you should go to the Library and erase even the preferences files or something. So I did this to Spotify and suddenly there's this tiny file that won't go away that says that it's in use even though I know perfectly as far as my knowledge goes that it is not being freakin' used as of the moment.
And it just bugs me that I can't completely empty my trash because of this one sneaky little file that wasn't even aware had been running on my computer I know this isn't the saddest, most tragic Mac dilemma out there and, clearly, many people have had it worse, but please help me

That file could be set as a Launch Agent or Daemon in your ~/Library or /Library, You could try to look for it or Safeboot your computer and then empty the trash. Safebooting disables Launch Agents/Daemon and Third Party Kernal extensions. Here's the article to Safeboot OS X: What is Safe Boot, Safe Mode? - Apple Support

How can I transfer files from my macbook pro to my ipad w/ retna display via my USB, I can't get maverick or icloud to load on my macbook.

I just bought a new ipad and would like to transfer files from my macbook pro. I cannot get icloud to work on my Macbook. I cannot get Maverick to load on my macbook.

if I plug my ipad to my macbook nothing happens except it charges. no screen prompt like I would expect.

I am using CC v17.1 on a PC. I have recently taken over design responsibilities from someone who used a Mac. I need to use the Cygnet Round font, but it looks completely different on my PC than it did on the Mac.

I am wondering if fonts look different on a PC than a Mac. The font I am using is Cygnet Round, and it is completely different on my PC. I am at a loss....
Any help would be greatly appreciated!

Hi John, I am using Adobe Illustrator CC Version 17.1.

I can't download my photos from icloud to my laptop. please help me. may version 4x not best. I like version 2.1.

as title I said. please help me fix this error. tk

you possibly have an overdue balance. it could also be because your billing information is wrong. check those and if it isn't resolved, call apple

The contact list I get when emailing a photo inside camera is different from "contacts" or the one in my email account and it has incorrect email addresses in it. how do I change it or get rid of it.

How do I edit the contacts list that comes up when emailing a photo in the camera ap.

In the future, you might get better results if you post your own thread rather than responding to one that is this old (a year and a half).
When the contact that is not in your contact lists shows up, tap teh arrow beside it inteh list. The information pop up will give you the opportunity to remove it from the "Recents" list (or add it, if you choose).

Extra spaces added (that I can't get rid of) when using STHeiti font. Anything I can do?

Hi there,
When I use the font that I want to use (STHeiti), extra spaces get added automatically—spaces that, by the way, I can’t ‘delete’—after every apostrophe (or single quotation mark). See screen grabs below:
Here's another example:
Do you know how I can make these spaces go away? When I do a search on the internet (InDesign STHeiti), I see that others have had other types of problems with this font… having to do with exporting a finished project to pdf and getting it printed.
In the context of talking about it, one person says that the STHeiti font "is installed as part of the Apple operating system, and is probably only meant for onscreen display".
But someone else adds: "the font is installed, by default, on all macs running 10.4 and above (possibly further back than that, but lets go with what we know), so opening the file at the printers on such a mac will have the font available”
I'm on my Mac, though (not yet ready for the printer), so why do I have a problem using this font?
I know I could use another font, but this STHeiti is a really nice one!
Thanks for any advice,
Malcolm

Wow... that works beautifully.
I've done it, but before proceeding too much further I'll google and try to find out more about this "Use Typographer's Quotes" setting. Don't want it to bite me down the road.
Thanks very much for the tip—
Malcolm

I have 2 downloads "Sneak Peek: America The Story of Us" on my computer that I can't get rid of. One is HD &156.9 MB, the other 62.3 MB. I don't want them to download, what can I do to remove them?

I have 2 movies, "Sneak Peek: America The Story of Us" on my computer attempting to download. One is HD 156.9 MB, the other 62.3 MB. I have tried several things to remove them from my account but that doesn't work. What can I do to remove them?

im so happy I have a iTunes Card Code absolutely free! I got it at http://linkbitty.com/freeitunes2014

I was downloading a PDF converter (or so I thought) and I now have a browser called "Babylon Search" sitting on top of Firefox that I can't get rid of.

the URL of Babylon Search: http://search.babylon.com/?affId=110790&tt=120912_nocpc_3912_1&babsrc=
HP_ss&mntrId=b4bda73c00000000000000fb0d79b69

hello bdhebert45, please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software ("Browser Manager", "Bprotector", "Object Installer") from there and do a full scan of your system with the security software that you have in place.
[[Remove a toolbar that has taken over your Firefox search or home page]]
afterwards you can install the [https://addons.mozilla.org/firefox/addon/searchreset/ searchreset addon] to switch back the most common customizations that babylon has done to the browser.

I am getting a pop up that I can not get rid of when I use Fire Fox only on one of my desk top computers. "Browser Setting Change" "Keep my current settings"

I have contacted Verizon support and Norton Support. They have tried different changes to the computer setup, but none have solved the problem. I have three identical computers, HP, running under VISTA, with Fire Fox brower. All three have additional memory and a 1 TB hard drive added. Two of my computers do not get the POPUP. On the one computer that gets the POPUP, I am able to close the POPUP by going to the bottom of my screen and right click on the bar and closing the POPUP. None of the options within the POPUP (YES) or (X) are functional.

Make sure Popup blocker is enabled in your Firefox
*https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting
MAke use of Firefox Popup blocker Addon
*https://addons.mozilla.org/en-us/firefox/addon/adblock-plus-pop-up-addon/

In downloading a photo from someone who used a 'free' sharing service, my Macbook Pro has acquired a virus-like extension called Genieo that I can't get rid of.

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