In support assistant Unable to Downloading updates fail ,Gathering Fail, Analyzing All failed
HP Paviion dv7-4100 CTO Notebook Windows 7 Vista Home Premium - 64 Bit In support assistant when I Click refresh Downloading updates ,Gathering information, and Analyzing System All failed.
This question was solved.
View Solution.
Some 3rd party security software causes this, ie;Norton, check the settings to be sure it is not blocking HPSA from connecting to the internet.
Download and Install the latest version of HPSA from this webpage and try it again
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
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Unable to download/update apps, lost App World from BB9780 and unable to download App World again
Hi, I see posts about this subject but none have helped me so far. I seem to have accumulated 3 issues
Since a couple of weeks I am unable to download apps from the app world or update apps from the app world.
1. unable to download / update apps from App World
The progress bar of the download progresses some and the it hoves me the error "There was a problem during installation, please try again".
2. While trying to fix this issue 1, the App World icon has disappeared from my BB9780. On the desktop software I see that the App World stll shows as installed on my device (version 3.1.1.121). a search on my device shows nothing though.
3. I try to fix the issue 2 by reinstalling the App World. Everything goes well untill the language selection. Final message is whether I want to replace version 3.1.1.121 with version 3.1.1.121? When continuing I receive the error "Download failed". Detailed error mesage: "909 Application authentication failure".
Please help me how to fix this. I have tried:
-battery pulls
-security wipes
-time zone synch
nothing seems to help.
Thanks in advance. RobHi, jimac.1729.
Thank you for visiting Apple Support Communities.
I understand that you are unable to download or update an App. Sometimes simply forcing all apps to close and restarting the device can resolve this issue. Also, try going through the steps outlined below.
Force an app to close in iOS
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
-Jason H. -
I bought a Mac Book Pro retina display, Serial Number C02J*****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. there is an error in the App Store. Try again later (100). Your Apple ID has been disabled, contact iTune support". However,the problem still persists even after my password has been successfully reset. What is is the error in the app store? I really need help to resolve this issue.
Moreover,I also need help how to update to the mountain lion free of charge as my Mac pro is four(4) days old.
Sincerely
Asrat Kahsay
N.B. I'M not exactly sure the operating system is "Mac OS X v10.7.x". However, I do know for sure it's Mac OS X v10.7.4
<Edited by Host>The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The OS X Mt Lion up-to-date program;
http://www.apple.com/osx/uptodate/ -
i am unable to download updates for my iphone 4 using my pc. i have turned off firewall and spam however the downloadkeeps stopping about halfway through saying i have been disconnected from the network and to check my settings. very frustrating! help!
Hi Jen. My daughter just compleated her nursing program and is now working as a full time nurse. Focus and study hard and soon you will be there too. Now to the problem at hand. I have the same problem. I gave up on it and satisfied myself with my iPod without the upgrade. Reason being I've read so many posts of people having problems after the upgrade. But I'm sure other factors are involved. Nevertheless here is the fix most say works to solve the problem: What ever virus protection you have installed on your computer, disable it. Then try to install the update. After that enable the protection. I had Kaspersky, and it does it's job well. The thinking is, the virus protection is blocking the upgrade. Hope this works. Charlie
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After installing ios5 and having had to change my apple id to e-mail address I am unable to download updates as they were purchased under my previous id and it will not allow me to get back into the old id Help please.
Make sure you enter your new Id in settings/message, settings/facetime. ANy content that you downloaded with the old ID is forever linked to that old ID and if you have apps that were downloaded with the old ID and you want to update them you can only do that with the old ID. You could delete those apps and downlad them again ( and pay for them if they are not free apps)
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I am unable to download updates directly to iPad 2 , now trying to reinstall one from scratch but download keeps stopping and the restarting. Can you offer any advice, this happening when trying to download to laptop in itunes as well. Have tried to download on different broadband lines without success. Is this an apple problem due to high demand or something else?
Everything has worked well until about a month ago, up to date iOS 5 and itunes installed. Tried resetting numerous times, turned off all apps still no joy. Ipad was great but now feeling buying one was mistake. Also recent music purchase was useless and tunes would not play correctly.Since this is happening on the iPad and the computer, it might be worth a try to reboot your router - unplug it from power for about 30 seconds and then plug it in again.
Quit iTunes on the PC, reboot it and the iPad as well
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons -
Unable to download update for Elements 13. Get error # U44M1P6
Unable to download update for Elements 13 .Get error message #U44M1P6
that's often caused by using a system utility that removes 'unused' language files.
to remedy, re-install pse 13 and then update. -
I am unable to download update iOS 7.1.1, can you help?
Unable to download update ios 7.1.1 to ipad mini, can you help?
If you are having issues using OTA (over the air) to update...
Do the Update using iTunes on your Computer.
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download -
Downloading Update Failed - Internal Module Error
Trying to update my Nokia 6630, and each time it completes the 25mb download before giving me the error.
Downloading update failes
Internal module error
Is this because my phone is a a Vodafone fone, and therefore locked by their software to some description? Or is it a more sinister (or simpler) error?28-Mar-2008 01:07 PM
blue_panther9_9 wrote:
Could anyone help me with this problem
i've installed NSU and nokia pc suite(all latest..)
i've plug the my n95(v20), detected by PC suite...
i run NSU,, detected,,, and downloaded v21 firmware for n95 (112mb)..
after it finished downloading, when it try to install it.. it says
"Downloading update failed"
"internal module error"
maybe i didnt read the instruction about change profile to general..
i changed it to general, the problem still the same...
okay maybe after i didnt change profile there is some file left in my phone.. so i decided to soft n hard reset.... and i connect again... still showing the same problem, after it finished download...
so i used my other computer(maybe there is some problem with my vista), so i used my XP...
and it still showing the same problem..
i've used that msxml4 solution, but it still didnt work...
Please help me....
28-Mar-2008 01:07 PM
blue_panther9_9 wrote:
Could anyone help me with this problem
i've installed NSU and nokia pc suite(all latest..)
i've plug the my n95(v20), detected by PC suite...
i run NSU,, detected,,, and downloaded v21 firmware for n95 (112mb)..
after it finished downloading, when it try to install it.. it says
"Downloading update failed"
"internal module error"
maybe i didnt read the instruction about change profile to general..
i changed it to general, the problem still the same...
okay maybe after i didnt change profile there is some file left in my phone.. so i decided to soft n hard reset.... and i connect again... still showing the same problem, after it finished download...
so i used my other computer(maybe there is some problem with my vista), so i used my XP...
and it still showing the same problem..
i've used that msxml4 solution, but it still didnt work...
Please help me.... -
HP Support Assistant not installing graphics updates
I am trying to update my graphics driver through the HP Support Assistant, as it tells me that there is an update to it. It goes through the process of downloading the update, but it doesn't instal. I have already tried uninstalling the support assistant with Microsoft Fixit and reinstalling. I even ran the assistant as Administrator to see if it was a permissions issue. Unfortunately the driver page for my computer (http://support.hp.com/us-en/product/HP-110-000-Desktop-PC-series/5359000/model/5365304/drivers) does not have the new one 10.18.10.3621Ap1/sp67247.
Do I need to delete my old graphics driver first? Is there a place where I can just direct download it and install myself? Is there a location where the Support Assistant downloads it to that I can get it from there? Any help that isn't simply "Uninstall and Reinstall" would be greatly appreciated.
Included are pictures of the Support Assistant and what is happening.Hello @Agrus,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your HP Support Assistant is not installing graphics updates on your desktop computer, and I would be happy to assist you in this matter!
To ensure your HP Support Assistant software is functioning correctly, I recommend re-installing the original software and hardware drivers that first came with your computer. This can be done by following the steps in this document on Using Recovery Manager to Restore Software and Drivers (Windows 8). To update the newly installed software, please follow this resource on Using HP Support Assistant (Windows 8).
I recommend returning your system back to a previous restore point. This can be done by following the steps in this document on Using Microsoft System Restore (Windows 8).
Should the problem continue, I suggest performing a backup and recovery of your operating system. This can be done by following the steps in this resource on Backing Up Your Files (Windows 8), as well as Performing an HP system recovery (Windows 8). This should return your system back to factory defaults.
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping! -
HP Support Assistant not installing power2go update
Hi all
I have a week old hp envy and i have just recieved a new update for power2go the support assistant downloads the update but when it goes to install i get an x and it tells me to click next but no reason as to why it hasnt installed the update.
Any ideas pleaseSorry you're having problems with your PC. Since you mention an update I'd recommend starting with a system restore (not recovery) that returns your system to a point in time when it was working properly.
Click HERE for how to perform a system restore if you need assistance. If HPSA works after the restore you can attempt to update it again. Hopefully the update will load and run correctly this time.
If a system restore and re-update do not successfully remedy the issue then you may want to uninstall and reinstall the HPSA. If you need assistance with that let us know here on the forum.
Thanks for being an HP customer!
My response is my own and not HP's.
If this solves your issue please mark "Accept as Solution."
Click on the white Kudos star to show your appreciation. -
My Internet connection is ok and i connected USB cable directly to the PC & tried several times. what is the solution of this problem? can anyone help me Please???
LoVe to uSe nOKia E71It could also be just an intermittent fault. You normally get this error when the Software Updater is unable to download the firmware properly. Try again in a day or two and see what happens. If it fails again, you could try another computer or you could also get the phone updated at your local Nokia Care Point.
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Dead dv6-7214 with MSATA C DRIVE after hp support assistant loaded new bios update. 5-18-13
I postponed a bios update because that makes me nervous. Apparently for good reason.
Today I let the nag proceed with bios update on my dv6-7214 running win8.
It said it was doing a system restore point, but that seems to have been useless.
The notebook had a black screen after an hour of "rebooting", so I powered down.
Power on still black screen.
No response to any keys prerssed after power on, such as esc key.
I read several posts regarding needing to roll back bios updates, which doesn't say much for HP
that this is a recurring problem.
I am NOT getting a blue screen, not getting anything at all.
Is there a way to roll back a bios short of shipping it back to HP?
I did not write down the bios version, just trusted it was needed. Wont be letting hp support assistant to run anything else.
I guess i will uninstall HP support assistant, if i ever get my computer back to the point it can turn on.
Cant think of any software bug as bad as the one loaded by hp into my bios.
Anyone? How do a reset the bios with a totally unresponsive notebook?
This question was solved.
View Solution.Thanks chryig, but no that did not work.
Hp support emailed the same solution.
The dv6-7214 has an msata slot, which can be configured as C drive, which I did with an msata ssd.
The drive which came with the laptop was in the sata slot, as usual, but was not C drive.
I found someone posting identical problem, black screen, (not blue screen) no error messages, just bricked.
They also has an SSD C drive.
I tried temporarily moving the msata to the sata slot (with an adapter). This allowed the bios to complete
its update.
So it isnt the Bios that is broken, but the Software to perform bios update is broken.
Update (bios) fails if the C drive is anywhere but the sata slot (or perhaps the c drive must be drive 0).
Hopefully HP will fix this problem. Many HP laptops are sold "upgraded" with additional disk via
value added reseller. Since there are only 2 sata slots and 1 msata slot the C drive can be in, it
should be possible for the update bios software to handle this small number of possibilities. -
HP Support Assistant not working after update
Hello, I have had problems with HP Support Assistant ever since the latest update. Now, upon opening it, it says that has encountered a serious problem and must close. It does this every time I try to open it. How do I fix this? The computer is a TouchSmart 310-1125y running Windows 7 Home Premium.
Sorry you're having problems with your PC. Since you mention an update I'd recommend starting with a system restore (not recovery) that returns your system to a point in time when it was working properly.
Click HERE for how to perform a system restore if you need assistance. If HPSA works after the restore you can attempt to update it again. Hopefully the update will load and run correctly this time.
If a system restore and re-update do not successfully remedy the issue then you may want to uninstall and reinstall the HPSA. If you need assistance with that let us know here on the forum.
Thanks for being an HP customer!
My response is my own and not HP's.
If this solves your issue please mark "Accept as Solution."
Click on the white Kudos star to show your appreciation. -
Source URL mis-configuration - "Request to download update failed errors"
If you are getting the following error when trying to download patches:
Request to download update 123456-01 failed. Update download
requests are not possible since the signing certificate is not valid.This can be caused if the patchpro.patch.source has been incorrectly defined without a trailing slash either in the configuration file or supplied as a parameter to the smpatch command. For example, a user may have defined;
https://getupdates.sun.com/solaris
Instead of;
https://getupdates.sun.com/solaris/
This issue has been raised in change request 6396877 and should be resolved in future version of Update Connection to append the trailing slash to the source.I just can't replicate this in my lab environment, and I am thinking that this is some sort of collateral damage done by the July patch applied by the customer that breaks SQL replication and also causes WSUS Sync issues. We didn't ever remove that
patch but instead implemented the SQL workarounds but this may just have resolved 'some' of the issues the patch caused. The annoying thing is that the day we implemented the workaround and proceeded to uninstall/reinstall WSUS and resync SCCM, Microsoft
released the updated version of the patch later that day (UK time) - wonderful timing.
My Personal Blog: http://madluka.wordpress.com
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