In System Preferences, I can't log into iCloud.  It tells me that either my AppleID or my password is wrong -- which it isn't.  My MBP also won't let me update apps OR purchase apps -- same deal..tells me wrong ID or password. Yet I can manage acct. Help!

It's very frustrating....  I've uploaded all of my music to iMatch and I can get it all on my iPhone, but now on my MBP, it's all back on my computer and I'm unable to sync my phone with my computer (in iTunes, I get the rainbow wheel of death and have to force quit) with the cable for the inital set up (just got the phone) so that I can then do it with wifi in the future.  ARGH!  I've spent hours for the last 2 evenings with a great Apple Tech, but she hasn't been able to figure it out either -- said that she had another customer with the same problem....

She was as frustrated as I and was going to kick the problem "upstairs."  She felt that by now iCloud had been out long enough for them to have resolved the issues without having to resort to fixes from the outside (so in essence, I would have to say that she agrees with you that they should be able to provide a resolution for their own software).
I have more than just that issue on my MBP (iPhoto keeps asking me to "upgrade" everytime I open it, old Safari windows open when I restart or turn the machine on from a shutdown....I think it's possessed.  I'm able to do everything that I want to do, but it's very annoying....) and so I'll be working with her again when she returns to work on Monday.  I do have to say that she doesn't rush and has spent at a minimum 2 hours each night for the last 2 nights with me over the phone (talk about califlower ear!) 
She had me do a reinstall of Lion last night and as far as I can tell, it fixed nothing....  

Similar Messages

  • I can not log into iCloud

    Please help - I've upgraded to ML 10.8 (and also 10.8.1) and i can not log into icloud.
    I get an error saying "You can not log in at this time".  I have no hair left on my head because I've pulled it all out!
    Now, there are many published fixes for this, but NONE work. I've tried everything I can find:
    Yes, I have an AU and US apple ID, and both dont work
    I installed ML from a fresh disk wipe + install.  No baggage from previous OS's.
    Everything is standard, no tricky fixes or apps
    No Little snitch installed
    Have deleted the ~/Library/App Support/iCloud folder
    Have deleted any preference files
    Have opened up the permissions on the ~/Library/Caches/iCloud folder
    Have reset keychain
    Have deleted all references of any @me or @apple accounts
    Have re-installed the ML OS from a DIFFERENT bootable USB stick
    No proxies, SOCKS, or mods to network
    Plain old home WIFI network, never had a problem
    Have icloud successfully set up at work (QC 2.8GHZ Mac Pro 2010), on my iPhone, iPad and Macbook Pro - Zero issues
    The mac having problems is a 2008 iMac, Core2Duo 2.8ghz Intel w 4gb 1067mhz ram) - Runs well, use for design.
    Is it a problem with the iCloudHelper process not having sufficient permission to write to the iCloud user DB? or the Accounts folder?
    Have looked into console, and when I try and log into iCloud, I get these three errors.  Same every time, no matter which apple ID account you use:
    1: AOSKit ERROR: (System Preferences[352]) AOSKC ([email protected]): Failed to store key, couldn't add kc item, error 100013 (service=iCloud, dsid=146089737)
    2: AOSKit ERROR: (System Preferences[352]) AOSKC ([email protected]): Failed to store account info key (dsid=146089737).
    3: AOSKit ERROR: (System Preferences[352]) Failed to store account info for appleID=[email protected]
    Please help!  Is this an incompatibiloty with the iMac problem, or a ML problem? 
    Much appreciated
    Rick

    Where EXACTLY are you trying to log in to it?
    Through your web browser at iCloud.com?
    Or through the iCloud system preferences pane on your Mac?

  • TS4185 I can't log into FaceTime or Messages, checked that my ID and password are correct, checked that settings are set correctly.  Could it be that latest OS download changed my configurations that disable access?

    I can't log into FaceTime or Messages, checked that my ID and password are correct, checked that settings are set correctly.  Could it be that latest OS download changed my configurations that disable access?

    Update to above question:
    Hello All,
    To anyone with the same problem described above, on THEIR iPad (if it is running iOS 7.0.2):
    Go to Settings; Mail, Contacts, Calendars; DELETE your *******@btinternet.com e-mail account, that you originally set up either using 'Other', or the 'BT' option which I am sure was in the list previous to the iOS 7 update.
    Then ADD a NEW account choosing YAHOO from the list of options. DO NOT USE 'OTHER'.
    Enter the correct details just as you (almost certainly) had already done in your previous attempts using 'other'.
    When you see the 'verifying......' and 'the blue ticks' you should be able to exit settings and open your mail app and then receive all your 'old' e-mails again, AND be able to SEND as well.
    All my 'old' e-mails, were NOT found in the 'old e-mail' folder though. THEY are still in my inbox.
    So this fix worked for me.
    After I deleted my account from 'OTHER' and put it in Yahoo, I like other people also ended up with more folders.
    I hope this works for you on YOUR Apple devices.
    Bob

  • I changed my Apple ID password and now I can't log into iCloud

    I changed my Apple ID password and now I can't log into iCloud.  In addition I am unable to sign out or exit the iCloud System Preference page and have to force a shut down using the power off button to get rid of it.  Does anyone know how to fix this? Thanks

    If the Preference Pane hangs, hit comand-option-escape and force quit System Preferences to avoid having to reboot.
    In order to sign out you need the original password if you have set up 'Find My ....'. However you can't now change the password back to the original one (as you are not allowed to re-use a password).In this situation only Support can help you.
    To contact  iCloud Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
    http://www.apple.com/support/icloud/contact/
    You will need the serial number of the covered hardware.
    If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee.

  • TS1702 I have an Iphone 5  6.01.  I have a notice on my app store that I have an update. Tried to update, but it won't.  Connected to Itunes and tried to download update for App.  I can't do that either.  It won't let me update any of the apps.  What is w

    I have an Iphone 5  6.01.  I have a notice on my app store that I have an update. Tried to update, but it won't.  Connected to Itunes and tried to download update for App.  I can't do that either.  It won't let me update any of the apps.  What is wrong?

    My husband and I are using the same iTunes account on all mac & pc computers, but the libraries are different on each machine.  We always manually manage our music (no auto sync).  iTunes is up to date on the PCs.  My husband uses our joint iTunes account on his pc, but once again, has a different collection in his library from those on the other machines.  He can't load any music from his PC to his iphone 4.  I can load music from my mac library to my iphone 4s, but cannot load from my pc library to my iphone 4s.  How can I switch my main library that it syncs with from the mac to the pc?
    Thanks

  • TS1424 My Apple ID has been disabled, it won't let me updated my previous purchases. No reason for why it has been disabled or how to enable it again. I reset my password, security questions and billing info. Nothing- Anybody has seen this before?...

    My Apple ID has been disabled, it won't let me updated my previous purchases. No reason for why it has been disabled or how to enable it again. I reset my password, security questions and billing info. Nothing… I even called Apple SUpport 1-800 # and they said they can't help me...Anybody has seen this before?...

    You need to contact itunes support.
    http://www.apple.com/support/contact/
    There is NO telephone support for itunes.  Use the link above.

  • HT201317 I recently lost my iphone and I know I had set up Photo Stream on my iphone, but I logged into icloud today and realized that I had not set it up on my computer. If I set it up now, will the historical photos stored on the phone appear?

    I recently lost my iphone and I know I had set up Photo Stream on my iphone, but I logged into icloud today and realized that I had not set it up on my computer. If I set it up now, will the historical photos stored on the phone appear?

    100%
    That is if email you r talking about was icloud mail. Go to www.icloud.com and sign in - you will see your emails.

  • I can't log into iCloud using system preferences using Apple Id

    Hello comunity: I describe the problem as follows (sorry for my english, not a native speaker):
    Background: Macbook air OS X 10.9 Mavericks (just updated), but changed my Apple ID just after that.
    -When I try to log into Icloud through System Preferences, and write my Apple ID and password, it says "the login keychain is not found" and then it tells me that the server is down and can´t connect. (I have verified my Apple ID and password and can login through the website with no problem, and I have verified that the Icloud server is fine).
    -It won´t let me go any further than that, It means I cant use Icloud in my Mac. I can access to Icloud online, but when online I don´t see my mac but I can see my Iphone and Ipad 2.
    -I have read many (a lot really) about keychains and similar problems and cant find the solution.
    I would appreciate your help!
    PD: Other information that might be related: When entering to First Aid Keychain, I provide my password and when I hit "repair" it will tell me "...library/keychains/login.keychain is not a valid keychain file and that repair stopped unexpectedly"

    I think that  is likely why you're having the problems with signing in. My keychain has been added to over many years. It has email addresses from 1997. I don't know how to clean that up. It would be nice if Apple redesigned Keychain Access to be something that actually allowed you to envisage their network. That's what bothered me about iCloud Keychain. There are so many places to change settings, type a password, and think about what that setting means. Knowledgable people who can manage a network from the Terminal, good for you. I want to launch software that finds all servers, and paints a good connection green and trouble yellow, etc. Hover your mouse over a red drive, it tells you the password needs. I think this is good enough implementation, except it is difficult for people who've never had a cryptography class to get a good idea of what their network topography is. Tell me, can you log on to iCloud.com on Safari?
    I'll hang around here to see if somebody else gives a suggestion. Sorry I can't do more.

  • Can't log into iCloud on my macbook pro

    i have changed apple id password and i cant log into icloud on my mac. it cant press all the button option (suppoet ,sign out ,ok) and can't quit system preferences too.
    im not good in english but please help me.

    Try restarting your computer. It could be a internet problem

  • HT204053 Can I log into iCloud with an alias email?

    Noob here, did a search and couldn't seem to find an answer. (or I didnt look hard enough. ) So aplogies if these have already been asked before.
    I want to change my iCloud email address, but I've searched around here and read that you can't change it once you create it and link it to your apple ID. So, I created an alias and was wondering if you could log into iCloud with an alias email?
    For example if my iCloud address is [email protected] and my alias was [email protected], could I go to icloud.com and login using [email protected]?
    Also, what are the proper steps to get the alias email to behave like the icloud primary email;I stupidly chose a dumb icloud email address and regret it, and if I set the alias to be the only email to be able to send mail in my iphone and macbook, can I basically ignore the primary icloud email and use the alias the whole time to send and compose mail?
    Also, I don't necessarily need to know/use the primary icloud email, since I use my apple ID to log into icloud.com?
    From what I understand, the primary icloud that is linked to your apple ID is mail server, right? I'm not really sure, to be honest.
    Thanks!

    In the Mail application on your Mac, add the aliases, separated by commas, to the 'Email address' field in Preferences>Accounts>General. They will then appear in the drop-down menu for the 'From' address in the New message pane.
    They already appear in the equivalent place in the new message pane at icloud.com.

  • Why do I get iCal error messages on my iMac saying that it can't log into my Gmail account and that the password may be incorrect - when the password is correct?

    I recently changed my Google email password and now I keep getting the bouncing iCal icon telling me that it can't log into my gamil account. When I go to calendar.google.com as instructed and enter the new password it does not solve the problem.
    Thanks

    I have the same problem and can't get an answer form Apple Tech Support

  • IPad Air won't let me update or download my apps, how can I fix this plz let me know

    My iPad Air will not let me update or download any apps! Plz let me know how I can fix this problem thank you

    You must contact iTunes support to get the problem resolved.
    http://www.apple.com/support/itunes/contact/
    If there is a problem with your account or payment info, you cannot
    download anything (including free apps or updates) until the matter
    is resolved.
    In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros.    http://support.apple.com/kb/HT5552

  • I can't log into icloud from my Windows 8 PC, but I can from my Windows XP PC

    I had my old Vista PC upgraded to Windows 8.  I just tried to log into www.icloud.com, but after entering my username and my password nothing happens.  No errors, nor messages.  Fortunately, I can remotely log into my work PC which is a Windows XP.  Logging in is no problem at all for my XP.  I get in and do what I need to do.  This would seem to eliminate a server issue.
    Is the icloud website not available for Windows 8?
    Thank you!

    Have you tried in another Browser ?

  • I can't log into iCloud because I changed my appleid and it hasnt updated on my phone

    I'm trying to log into an old iPhone but I've changed my AppleID since I've used it. So when i try to log into my iCloud account it still has the email address to my old account name and it wont let me change it to the new one. It's very frustrating. I can't restore the phone unless I turn off Find My iPhone but I cant because I cant log into the iCloud account...

    Welcome to the Apple community.
    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • You guys are taking money from my card when I haven't bought anything.  last time I bought something was last month and 4.75 is pending from my account. not only that it won't let me update ANY of my apps because I don't have a card number. why do I need

    I can't update anything because I don't have a card number I took my card off because you guys took money out of my account and now it's pending something won't tell me what it is  but I would like to know what's going on and why money is being taken out of my account when I haven't bought anything in a month ..

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    Have you checked the purchase history on your account ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    You can check if you have any auto-renewing subscriptions (and stop them if you do) by following the instructions on this page : http://support.apple.com/kb/HT4098

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