Inbound workflow mailer tags don't recognize Undeliverable system messages

We have an inbound Workflow mailer that was not set up initially to view or filter any custom tags. There are 2 "Undeliverable" messages, which seem to be looping in our inbox.
The undeliverable message comes in and gets filed to the "PROCESS" folder. It then seems to be triggering a invalid response template email to be sent, which then attempts to send another email to the invalid address, and gets received again starting the process over again. I have created a new tag on the workflow mailer Advanced setup with "Undeliverable" as the pattern, and "Unavailable" as the action. I have also tried the "Ignore" as the action but neither change sent the message to the Discard folder.
Oracle System: EBR R12
Email: Microsoft Exchange

We have an inbound Workflow mailer that was not set up initially to view or filter any custom tags. There are 2 "Undeliverable" messages, which seem to be looping in our inbox.What is the difference between these 2 messages and the other ones?
The undeliverable message comes in and gets filed to the "PROCESS" folder. It then seems to be triggering a invalid response template email to be sent, which then attempts to send another email to the invalid address, and gets received again starting the process over again. I have created a new tag on the workflow mailer Advanced setup with "Undeliverable" as the pattern, and "Unavailable" as the action. I have also tried the "Ignore" as the action but neither change sent the message to the Discard folder.Did you bounce the Workflow mailer and listener and see if this helps? -- Workflow Java Mailer & Notifications FAQ [ID 562551.1]
Can you find any errors in the Workflow log file?
Oracle System: EBR R12
Email: Microsoft ExchangeWhat R12 release you are on?
Thanks,
Hussein

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