Inbox Refresh

On GW 12.0.2 I have a user that when an email is sent to them and if Refresh is not performed, it takes approximately 8 min to display in the Mailbox.
Anytime F5 is pressed the mail displays and it does show the message as arriving at a reasonable time (usually Under 1 min of sending)
The issue is it is Not automatically showing on the Client unless F5 is pressed or wait 8 minutes or more.
I checked Environment, the Refresh interval is 1 min.

Laura
Again thank you for helping.
I checked for the 8911 errors. I am getting about 20-30 per day.
I added the --udpslap in the startup file about a month ago, at that time it was over 300 per day.
I verified the spelling and placement of the udpslap and it is OK.
(also I am using SLES 11 sp3 GW 12.0.2 and it is Virtual using VMWare 5.5.0 Build 1300321 )
>>> laurabuckley<[email protected]> 2/18/2014 8:56 AM >>>
Hi David,
Open up your poa web console, go to log files, select all and enter 8911
as the search criteria, click on View Events. The resultant list will
show you if you are experiencing this error. It affects communication
between your clients and the poa. In fact, mail may not appear in the
inbox until F5 is pressed, or it appears only after a couple of
minutes.
To resolve the error, open up your poa startup file and go to the end of
it. Before it says ====End Of File==== and the following switch:
--udpslap
The above is the Linux switch, just adjust it if your system is on
Windows. As far as I am aware you do need to do a restart on the POA.
Let me know how it goes.
Cheers,
Laura Buckley
Technical Consultant
IT Dynamics, South Africa
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    If you find this post helpful and are logged into the web interface,
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    laurabuckley's Profile: https://forums.novell.com/member.php?userid=122
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