Incoming email will not format in html even though all settings are correct

I have Windows Vista operating system. Our IT guy recently updated my Thunderbird version to 31.5.0.5531 from a very old version. I have tried all suggestions from forums about settings for HTML viewing. At this point, I don't even get the option of reading an email in HTML. I forward a lot of messages to my coworkers, and I can't do that any more. Any help would be greatly appreciated. I would also gladly go back to an earlier version.
Thanks Cindy

You ask about HTML, but most of your settings are about remote content. Is it images that are causing grief or HTML?

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