Incopy CS6 crashes when exporting to pdf

Incopy 6 crashes when exporting to pdf. Message – unknown error

Hi Sushmar
My editor edits with Incopy 6, everything goes well until she wants to export a pdf, Incopy 6 then crashes. Incopy 5.5 does not have this problem. Please point me in the right direction, as we have extremely tight deadlines and no other way of working.
Tx
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