Incorrect BT email address - help changing it?

Hi
I don't often use my BT email account but do need it to log in to Bt WiFi. Unfortunately when my account was set up it was with an inaccurate spelling of my name - I'm sure this was my fault - and I'd like to get it corrected if possible to make it easier to remember the login details?
I did spend time on live chat a few weeks back and was promised a call back but that seems not to have happened - though it's possible someone called and just missed me.
Is there any other way to get this action? 
Solved!
Go to Solution.

Hi Martin,
Thanks for the post and welcome to the forum.
I am sure I can help sort this out for you.  I would need to create a new email address with the correct spelling so provided this is not already in use then we should be good to go.  
Can you please get an email off to us so we can sort this out.  Click on my username (SeanD) and you will find the 'Mod contact link' under the 'about me' section of my profile.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

  • Apple ID - An incorrect Rescue email address was entered, how do I change this without knowing the answers to my security questions?

    An incorrect Rescue email address was entered, how do I change this without knowing the answers to my security questions?
    Thanks!

    Go here to manage your Apple ID
    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/directToSignIn?loc alang=en_US

  • Atv error message "Your email address has changed or is invalid...."

    this error message first appeared when i originally bought my atv in the spring. After tech support and swapping the my first atv, I eventually setup a second itunes account with a new email address and the issue went away. However occasionally it persists. the full message is "Your email address has changed or is invalid. Go to the itunes store on your computer and update your account info." Surprisingly I am able to log in to itunes on my computer with the same email address and login on my apple tv, but when i attempt to purchase or rent the error message appears and prevents my from buying. Sometimes like tonight i give up and just don't purchase anything. Anyone know how to fix this?

    We had this same problem, and we found a fix that seems to have worked. It's a silly bug having to do with a change in the way your state of residence is stored in your account. The problem and fix is described here:
    http://macmost.com/apple-tv-valid-address-error.html
    Hope this helps.

  • Got new email address. Changed the address on itunes on my computer but can not change Apple id on my phone. keeps asking for password to old Apple ID. How do I get my new apple ID on my phone so I can purchas and update phone?

    Got a new email address, changed my account on itunes to new email address. which changed my apple id and password. Works fine on computer but My phone is still asking me to sign in with old apple id. I can not figure out how to change apple id on my phone. I have sync'd my phone twice and still hasnt changed account info on phone. Any Ideas on what I need to do?

    Start with the Settings app
    Settings > iTunes and App Store > tap on your Apple ID and then tap on Sign Out
    Then sign in with your correct Apple ID and password.

  • My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address.  How do I play the music that I have purchased?  My account is current with the new email address.

    My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address.  How do I play the music that I have purchased?  My account is current with the new email address.

    You may have already done this, but try de-authorizing your computer (through the iTunes:Store menu) and then re-authorizing it.

  • Why am I being told my email address has changed and need to change it for my apple id to work?

    Not just iTunes store, but every day or so, when I'm trying to check for updated apps in iTunes, or download something on iPhone or update OS X software via App Store, I'm told that my email address has changed and I need to update it before I can download tunes from iTunes.
    I then get redirected to a page where my apple id is shown (my email address), the address field is blank and a couple of password fields with ****** in them.
    I put my email address (apple id) back in and all is well.
    Why is it being reset all the time?
    I don't have another apple id with the same address, but I do have a lot of devices using my one apple id:
    A Mac (Lion latest)
    iPhone 4S (iOS5 latest)
    iPad 1 (iOS5 latest)
    iTunes on XP (latest iTunes)
    iPhone 3G (iPhone OS 3 - yea, really ancient)
    Apple TV 1 (latest)
    Wondering if one of these could be causing a reset.

    this can happen when the billing address in your appleid info is not EXACTLY the same as your bank details, depending of the bank (see if you right "st" instead "street" maybe)
    check out this article:
    support.apple.com/kb/TS1646

  • I have changed my email address and changed my Apple ID. However iCloud on my ipad and an ipad mini still shows my old email address. How can I change my iCloud email address?

    I have changed my email address and changed my Apple ID. However iCloud on my ipad and an ipad mini still shows my old email address. How can I change my iCloud email address?

    Welcome to the Apple Community.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
    If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

  • I have a new email address. Changed this on my itunes account. On iPhone deleted old icloud account and created new with new email. I have set find my phone to on. When I download music it no longer goes to icloud an does not show up on my iphone.

    I have a new email address. Changed this on my itunes account. On iPhone deleted old icloud account and created new with new email. I have set find my phone to on. When I download music from itunes it no longer goes to icloud an does not show up on my iphone.

    I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
    The old email address no longer exists - I haven't used it in a year probably and I no longer have the account.  I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there.  On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back.  Every 2 seconds I am asked to log in using the old non-existent email.  The device is currently useless.
    The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
    Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

  • My username (email address) has changed. Apps that I purchased with the old username ca not be updated as the password from the old username no longer works and apple can not send me info to an addres that no longer exists. What can I do?

    My username (email address) has changed. Apps that I purchased with the old username ca not be updated as the password from the old username no longer works and apple can not send me info to an addres that no longer exists. What can I do?

    Try here...
    Frequently Asked Questions About Apple ID

  • How do I get my email address recently changed on my account in iTunes on my MacBook Pro to show up on the sign-on notice on my iPad (4th gen)?

    How do I get my email address recently changed on my account in iTunes on my MacBook Pro to show up on the sign-on notice on my iPad (4th gen)?  It reflects my old email address and therefore won't recognize my password.  When I try to do something on the App Store on my iPad, it brings up a notice to sign on, which reflects the old email address, and rejects my password since the username/email address is no longer correct.  Puzzled!

    I have another question for the community.  My daughter tells me that my texts to her show my primary email address as the account name of the sender (me) when I text her, rather than my cell phone number from which I'm texting her.  I've had others report that to me too. How do I turn that off so that recipients see my cell phone number displayed as the sending party and not my email address?  Thanks - 

  • Email address was changed now iMessage won't work

    my email address was changed from mine to my dads. he had changed my apple ID over to his email (i allowed him to use my ipad and this is what happened). i just changed my password and email back to mine and now my iMessage will not work. it keeps saying that my messages will not go through. i turned my imessage off and then back on and it is still not working!

    DId anyone figure this out, it just happened to me about 5 hours ago.
    I can now send from my macbook but still not my phone.
    UGH! So aggrevating!

  • My email address has changed, how do I change it on thsi site?

    My email address has changed, how do I change it on thsi site? I don't see anywhere to edit my info.

    Hi:
    Log in and click on your user name.
    Then on the right side of the webpage, you will see a My Community heading.
    Under your user name you will see some links to expand.
    Click on the Resources & Settings link.
    Click on the last item listed -- My User Settings
    Then part way down the page you will see a line with these descriptions:
    Edit HP Passport>User ID - Password - Contact Information - Security Questions.
    Click on the Contact Information link and change your e-mail address.
    Then at the bottom of the page, click on the orange Save Changes box and you're done.

  • How do i delete an incorrect aol email address on my mac

    how do i delete an incorrect aol email address on my mac

    Next time that box and option comes up just highlight the option that is incorrect in the dropdown list and press the keyboard delete key. (Mac users: shift + del)
    * see [[form autocomplete]]

  • HT1688 I need to delete my iCloud my email address has change and I don't know old password todelete

    I need to delete my iCloud my email address has change and I don't know old password todelete

    i cant active my iphone after restor and i forget my apple id and password
    can you active my iphone

  • HT204053 My email address has changed.  My apple ID for iCloud is my old email address and I cannot remember the password. Verification is sent to my old email address and I cannot retrieve it.  Any suggestions

    My email address has changed. I have my icloud acct sending stuff to an email that is no longer in service. I cannot remember the password and it keeps sending messages to an old email acct to try to change the password. Any suggestions.

    Go to appleid.apple.com and click in the reset password option.  You maybe able to reset using the security questions option.  If you can't, contact support using expresslane.apple.com email option, or call the AppleCare support line.

Maybe you are looking for

  • Data acquisition in a state machine

    I've recently learned how to implement state machines, but I have a question that I haven't been able to find an aswer to. Question: How do I record uninterupted data (presently i'm using the DAQ assistant to record a single channel at 10kS/s at 1kS

  • I can't remove an e-mail address from Junk Mail

    The Apple Mail Application incorrectly marked an e-mail address as Junk. This documentation is not working for me: Mail (Mavericks): Mark messages I don't see the banner - I can't find the "thumbs up" icon. Anything else I can try? Thanks.

  • Doubt in  abap dictionary

    hai friends, i created one user defined table in abap dic, in that fields, i want u add either in or out option for one field of the table created in abap dic? so please send for it...... thank u                                                       

  • Full Battery Drain Overnight while Powered Off. -Defective Unit or?

    I bought a new iPod Classic 80gb over the weekend and had charged it the same day via the included USB cable... Powered it off in the evening before going to bed by holding the play/pause button until the screen went black and I wake up the next morn

  • Getting other formats to display thumbnails in Windows XP

    Is there anyway to get Windows XP to display thumbnails for all of the different photo formats like PSD & BMP?  All I ever see in Windows Explorer are jpegs's.