Incorrect Delivery address in PO

Hi,
A strange delivery address has been coming up on all our PO that we are raising. It has changed address on everything, even orders that we have already on the system has been changed. It seem that the address is from an order that we put on the system but we dont understand why it has used the suppliers address as a delivery address?
The effected orders are the one's raised manually (A/c assigned consumable items) as well as those generated automatically from the Pur req's.
At the moment, we have to manually change the address code in every PO line item that we place which is getting quite annoying. Before this error, the address details were already set up, so no manually input was necessary.
Can anyone pls help urgently as we will have 100's of orders to be placing in the next few days.
Thanks for your help.
Kelly

Hi,
The delivery address will only come from a limited number of places.
It will be the Plant address, or the storage location address (if the storage location has been specified on the PO).
It could be a manually entered address (not applicable here).
Also if you reference the vendor number on the address screen the system will use the vendor address as the delivery address.
Or it could be something wrong in the PO print program that has been used?
Check the PO in ME23n and if the address is OK there but wrong in the PO print, then the print program is the cause.
Steve B

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After few minutes that I ordered laptop and 4 more items from Bestbuy online I realized the Delivery Address was incorrect so I search right away what to do and I read called within 30 mins, It was past 2 am but I still I called the number listed on your website to change the delivery address but as i suspected unfortunately you were close and no one is answering the phones and there was a recording saying you are not open until 6 am Central time... I stayed up and called at exactly 6 am Central Time, 4 am my time only to find out that the customer service guy who answered me cannot help me? I don't understand it since I am not really canceling the order I am just changing the address since I wont be in the address where it will be delivered. I know it was my mistake on the address but I corrected it right away I even emailed you guys 2X.
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Good afternoon Nilda,
Thank you for taking the time to sign up of for the forum!
I can understand the desire to change the delivery address on your BestBuy.com order if it was initially entered incorrectly. The status of your order would ultimately determined whether or not the delivery address can be changed. While you may not be wanting to cancel the order, if the order is currently in the process of being fulfilled, then changes may not be possible.
I do apologize for any inconvenience you may have experienced and would like to see if there is anything I can do to help. To go over your BestBuy.com order with you in additional detail, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top of the page. I look forward to further speaking with you.
Warmest Regards,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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Dear All,
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My client has a Sales order for a subcontracted product. The subcontractor should send the product directly to the customer that is on the sales order. Currently, the delivery address on the PO is the home address of the client.
My first option is to create a vendor address matching the ship-to and enter that manually in the Delivery Address field in the PO. But, i would like this to populate automatically. Is this possible?
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Oll

>
Oll wrote:
> Hi
>
> My client has a Sales order for a subcontracted product. The subcontractor should send the product directly to the customer that is on the sales order. Currently, the delivery address on the PO is the home address of the client.
>
> My first option is to create a vendor address matching the ship-to and enter that manually in the Delivery Address field in the PO. But, i would like this to populate automatically. Is this possible?
>
> thanks for your suggestions.
>
> Oll
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Incorrect Delivery address in PO

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