Incorrect Page Size or Orientation Error Detected in Live Preflight

Wednesday, November 10, 2010 12:16:40 PM PST
I am trying to prepare a newsletter created in Adobe InDesign to send to a Printer in Germany.  This is the first time I'm sending a document to press since moving to Germany last February and the first time since upgrading my computer and software to:
MacBookPro: Model 5,3
Adobe InDesign:  ver. 6.0.6
Adobe Acrobat Pro:  ver. 9.4.0
The standard paper size in Europe is "A4" , slightly larger than our "Letter" size. Document was set up an "A4" document size. A4 is also selected on the Print menu.
Live Preflight shows "incorrect page size or orientation" and says:
Required: 612 pt. x 792 pt.
Current: 595.276 pt. x 841.89 pt.
Fix: Choose File/ Document Setup to specified required page size.
I tried changing the document setup to the "required" 612 x 792, and the document was squeezed into the smaller space, ruining the document formatting! I undid the damage and looked further for the incorrect preference setting.
There is a wrong setting somewhere, but I can't find it.
Distiller is rejecting the document and won't generate a PDF. The only other errors detected in Preflight were RGB color space issues.
All settings in InDesign Preferences, Print Menu and PDF generator are set for the size A4, yet Preflight insists that the Document
Size and Orientation are incorrect and suggests changing the size to 612 pt. x 792 pt.
I also noted that when setting up the PDF, I did not check "Optimized for Fast Web Viewing," yet when I generated the PDF, it "Optimized for Fast Web Viewing." It seems that there is some preference somewhere that is overriding my selections. But where....?!
I was able to generate a PDF from InDesign (without going through Distiller) and the printer was able to use the PDF.  I was taught to always use Distiller when submitting files to printers, and to "package" the files.  Is there some risk in sending files without using Distiller?
In addition to the page size/orientation issue, Europe has different standards for color space and printers' ink also. If anyone could shed some light on how I should adapt to European standards, I would be grateful.
I was disappointed that Adobe offered only paid support, although I purchased Adobe CS4 less than a year ago. For such an expensive
product, I would think free support would be available for at a minimum one year.

Yes, Preflight was looking for letter size and created a conflict with my page size/orientation selections in the document setup and print setup.
No, this didn't resolve the problem keeping Distiller from making my PDF.
Here is the message Distiller gave when it rejected the file:
Distilling: 12_REVISTA_INFORMATIVA_07.indd
Start Time: Saturday, November 13, 2010 at 6:36 PM
Source: /Users/bethshaw/Desktop/DOEBRICH NEWSLETTER/12_DESIGN/12_REVISTA_INFORMATIVA_07.indd
Destination: /Users/bethshaw/Desktop/DOEBRICH NEWSLETTER/12_DESIGN/12_REVISTA_INFORMATIVA_07.pdf
Adobe PDF Settings: /Library/Application Support/Adobe/Adobe PDF/Settings/Standard.joboptions
%%[ Error: undefined; OffendingCommand:   Ìıÿ FÂΩ1ÔÁ˛t∑ DOCUMENT p  ]%%
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
Distill Time: 7 seconds (00:00:07)
**** End of Job ****
Does every criterion set in Preflight have to be fulfilled for Distiller to work?  How do I isolate the problem keeping the PDF from being created?

Similar Messages

  • Printing to PDF: prints the wrong page size and orientation

    I am trying to print a simple 60 page document composed of 8 x 11 inch pages to a pdf. I want the pdf in spreads, so that 2 8x11 inch pages in portrait orientation will be next to each other as a spread. Each time I try to print, the pdf comes out in the wrong orientation or the wrong size or both. When I export it to a pdf, it is the right orientation and page size, but the file size is way too large. So how do I fix this annoying problem? I have tried adjusting the print setup but it still won't print right. This seems like a simple operation, but indesign has been giving me trouble with this for weeks. I should mention I'm using CC. Thank you.

    Go to the AdminUI ( http://<servername>:<port>/adminui ), and to Services, PDF Generator.  Pick File Type Settings, and click on the Standard entry.  If you pop open the HTML to PDF section, you can edit the size, margins, orientation, headings and footers, site recursion, and pdf initial view settings.  <br /><br />Save your settings as a new Filetype (you can make as many as you want), and pass the name the filetype as the second parameter to the call to the htmlToPDF method on the web service client.<br /><br />http://livedocs.adobe.com/livecycle/es/sdkHelp/programmer/javadoc/com/adobe/livecycle/g eneratepdf/client/GeneratePdfServiceClient.html<br /><br />I am unfamiliar with interacting directly with the web services via SOAP, so if you are not using the pre-built GeneratePdfServiceClient supplied by Adobe and this information does not solve your issue you will need to see if anybody else can help.  I imagine that there is a similar String parameter where you place the Filetype name defined in the AdminUI.<br /><br />(edit: I should mention, the GeneratePdf service is a part of PDF Generator ES, not Output ES, so you may have better luck in the general Livecycle ES forum)

  • Change page size and get error on Booklet. Why?! Only in CS6...

    Why when we are working with a material of many pages, and all pages have the same measure, and alter the size of each page (in File -> Document Setup), we can no longer generate booklets? I was tested in version CS5 and it worked perfectly in version CS6 gives error:
    "The active document uses multiple pages sizes. Booklet Print works only with documents That use consistent page size."
    I've checked all pages and it all have identical size between them.
    Take a test.
    Open a new file with multiple pages. Try to create a booklet. Will function properly. After this, go to File -> Size and change the page size of the pages. Now try to create a booklet. Will give error.
    I tested in a couple of macs...

    Well I am having this exact issue.
    I have seen many posts in other areas of this discussion and online elsewhere. As it goes, Adobe is going to get sued for this.
    I paid for a working feature of the software in CS6. Simply releasing a new version and forcing the user to pay for a fix to a problem in an old version is not lawful business. It's extorsion. They did not uphold their end of the bargain on the contract of me paying for a working product.
    The owness is on them now to fix the bugs in the current versions of broken software.

  • Incorrect page size when creating PDF from Excel 2013 (export and print)

    I am in the USA so everything tends to default to 8½"x11" ... but I created a document in Excel with A size settings. I have attempted to export it to PDF with every setting I can find set to A4 and I have attempted to print the document to PDF again with every setting I can find set to A4 (page size, layout - advanced - paper/output - paper size - A4) with all scaling turned off and yet when I open the finished document in Acrobat XI Pro (with all updates installed) the document properties lists it as 8½"x11". I don't see any resize document settings in Acrobat or any other reason it would be anything but A4 in Acrobat's settings, and I've even had someone in our design department that uses Acrobat extensively look at my steps and they don't see where I'm making any mistakes.
    Does anyone here have any suggestions?

    Notice in the illustration the button Page setup.
    Click on that and see if you can set printer from there.
    I don't know whether this is in the PC version.
    This is an adobe dumb idea inserting a Print menu in between a print menu and the printer, and not allowing the Printer to do the control Setup itself.
    One of them ideas that came up when a developer was sitting around twidling his thumbs, and saying hey lets do this.  Another idea That comes along with this, is the inserted property feature called simplex printing. If you want to print a PDF duplex you can setin printer till cows come home and you blue in the face. Won't print Duplex.  You have to Click Propties and Locate the command simplex, and turn off.

  • Acrobat 9.5 Pro now FAILS to detect page size differences if the Trim Box is set

    Previous versions of Acrobat and even of Acrobat 9.x would flag pages whose "size or orientation is different" if the actual media box size was different from page to page. However, it seems that 9.5 now will not flag a document that has pages without a trim box whose media box matches pages with a trim box that are larger.
    This is completely counter-intuitive, as these pages would print at different sizes. Not all devices use the trim box setting in a PDF.
    Can someone explain what changed in Acrobat between then and now and if there is a way to change it back?
    Thank you.

    1) Opened PDF where most of the pages have all page boxes set to zero, with media box (true page size) set to 6" x 9". One subset of pages has a media box of 6.25" x 9.25", but the trim box is set to 0.125" on all sides.
    2) Ran a preflight profile with the option "Page size or orientation differs from page to page" set to "Error", as it has been on all previous versions of Acrobat.
    3) "Page size or orientation differs from page to page" error does not get triggered.
    4) Tried same preflight profile settings on same PDF in Acrobat 7. Error does get triggered.
    5) Tried same preflight profile settings on same PDF on a copy of Acrobat 9 not fully updated to 9.5. Error does get triggered.
    6) Tried on various machines with 9.5 update. Error does not get triggered on any.
    I can only conclude that something has changed in the latest update.

  • How to change a pdf's page size, margins and page orientation? Are there available tools to do this?

    We are converting Lotus Notes documents to PDF by exporting (printing) them to PDF via a PDF writer but found some content are truncated or cropped. We have to manually re-print to pdf using a different page/paper settings in order to capture the content correctly. Are there any other methods or tools which can automate this step? Would it be possible to change the PDF properties to adjust the page size, etc?
    Hope there are some useful tools available as there are thousands of documents that are having this issue. Thank you.

    The page size options are limited, but are in the crop tool. If there are no tags or other markup, you can also print to a new PDF and adjust the size in the printer interface -- sometimes the simplest method, but not normally recommended. The rotation can be done in the document menu and then saved. The rotation that is typically on the toolbar are only for the current view and does not save with the PDF. Many of these you can use a batch process to resolve (in AA8 that is under the Advanced>Document Processing). The better method is to setup your Adobe PDF printer to create the correct page size and orientation in the future. You can setup to typically expand to fit, select a paper size, and have the settings set to auto-rotate. The later is based on the text that is found on the page. The margin elimination is also part of the crop tool. Hopefully this at least gives you some things to look at. Unfortunately, the tools get moved around with every version, so you may have to search for the tools.

  • Page has a custom page size message

    On the master pages, on a locked layer, we have a frame whose content is set to "Undefined" that is sized to exactly match the page size. This is so the page trim can easily be seen and measured in PDF and when printed and we've never had any trouble with it before.
    We have a file in which when we change the starting page number that frame goes out of position by 9 pts toward the outside of the pages. When we reapply a master to that page (even if its the SAME master) we get the message "Page ## has a custom page size. This page can retain its current size or be resized to match the new master."
    If we select "Keep current size" the outer frame to mark the page trim stays in the wrong position. If we select "Use master page size" that frame gets set correctly.
    I've checked the page size at all stages using both the page tool and the button on the pages pallet and it shows the page size to be exactly what the rest of the pages and the document are set to, so I don't understand why I'm getting this message.
    The first problem I was made aware of with this file is that when we ran our script to auto flow text the script was overriding the master items on to the page in the wrong position. Thinking it had something to do with the script command (which works correctly on other files) I posted this http://forums.adobe.com/message/5206889#5206889 to the scripting forum.
    Now that I've been made aware of this custom page size message I'm thinking this and the script not working correctly are related.
    Thanks for any insight anyone can offer.
    Ken

    I wondered whether my operator had accidentally changed the page size with the page tool selected and that the sizes showing in the dialog and on the tool bar were, maybe, rounded. When I saw your message I was hopeful that, maybe, the preflight would detect an incorrect page size.
    But, alas, it did not! It is showing on errors.
    Thinking that maybe InD was "seeing" the frame that was sitting outside the page as making the page larger I tried repositioning it and removing it before applying the master. But, I received the message again.
    Thanks for taking the time to respond!

  • Change Page Size of a Form

    I created a form in Adobe Acrobat Pro from a spreadsheet that I had printed to PDF. However, the PDF was in a landspace orientation rather than a portrait orientation. Does anyone know how I can change the page size and orientation of the form. I tried opening it importing it into LifeCycle Designer, but it messes up my java script calculations. If I print it to another PDF it no longer remains a fillable form.

    You really need to go back to your spreadsheet program and properly orient it there. Consider a PDF only a piece of paper that you created. You might be able to create the new PDF and then use replaces pages in the old PDF to keep the form fields. This last step is the typical process to keep the form fields. You will probably still have to move the fields. I am just not sure if the orientation and such will be kept with the replace pages, but that is where I would start. You could also copy the fields from one PDF to the other.

  • Standardise page sizes in merged PDF?

    Hi everyone,
    I'm trying to merge together a PowerPoint '07 and an Excel '07 file, both set to A4 lanscape page layouts, in Acrobat 9 Standard.  However, in the final merged PDF, the old Excel pages are huge compared to the PowerPoint slides - about 6 times larger.
    Any ideas how I can force Adobe output a merged PDF all in the same page size and orientation?
    Thanks in advance,
    Simon

    Acrobat's combine feature to merge files into one PDF does not provide a page size "editor".
    Likely a cleaner work flow if the input files had page size adjusted by their native application.
    Once done, use combine to merge into the single PDF.
    You may find this is (over all) easier than using the Crop Tool resize features.
    To view any PDF's page size when open in Adobe Reader/Acrobat go into Preferences.
    Select the Page Display catagory then tick the "Always show document page size" choice.
    Be well

  • How to change/crop to larger page size?

    Hi,
    I have the following script to loop through each page in a document, check if each page is A4 Portrait size, and if it is, change it to US Letter paper size:
    //Change Portrait A4 Page Size to US Letter Size
    //Values are in points and there are 72 points per inch
    //Check if page is Portrait A4 size (if Yes, then crop to US Letter otherwise ignore)
    for (var i=0; i<this.numPages;i++){
    var rCrop = this.getPageBox("Crop",i);
    if (this.getPageBox("Crop",i)[1]<842 && getPageBox("Crop",i)[1]>841 && getPageBox("Crop",i)[2]<596 &&
    getPageBox("Crop",i)[2]>595){
    rCrop[0] -= 8.28; // Adjust Left Side
    rCrop[1] -= 24.84; // Adjust Top Side
    rCrop[2] += 8.28; // Adjust Right Side
    rCrop[3] += 24.84; // Adjust Bottom Side
    this.setPageBoxes("Crop",i,i,rCrop);
    The script crops the top and bottom of each page correctly, but only expands the width of the left and right sides on the first page. After doing some experiments it seems the script will crop pages to a smaller size but struggles to expand pages to a larger size (in converting from A4 to US Letter I need to crop top and bottom to smaller size, but expand left and right sides to larger size). I tried changing "Crop" to "Media" but this didn't help.
    Any ideas?
    Many thanks. HJ

    The page size options are limited, but are in the crop tool. If there are no tags or other markup, you can also print to a new PDF and adjust the size in the printer interface -- sometimes the simplest method, but not normally recommended. The rotation can be done in the document menu and then saved. The rotation that is typically on the toolbar are only for the current view and does not save with the PDF. Many of these you can use a batch process to resolve (in AA8 that is under the Advanced>Document Processing). The better method is to setup your Adobe PDF printer to create the correct page size and orientation in the future. You can setup to typically expand to fit, select a paper size, and have the settings set to auto-rotate. The later is based on the text that is found on the page. The margin elimination is also part of the crop tool. Hopefully this at least gives you some things to look at. Unfortunately, the tools get moved around with every version, so you may have to search for the tools.

  • Word 2010 Ribbon toggle button page size feedback

    For a Word template I am developing a custom ribbon for end-user ease of use and to protect the structure of the document. There is one issue I am currently running into for which I cannot find a solution.
    It started with a footer image which needs to be rescaled with the page width (page size and orientation) while retaining its aspect ratio. Apparently this is not possible without VBA (tried fill image for shape and set relative width, but that leaves
    the height fixed), so now the idea is to get a pull-down menu with toggle buttons for page size and orientation and change the image size using a macro. The options are A4 portrait, A4 landscape, A3 portrait and A3 landscape. The problem now is how
    to get the run-time feedback of page size and orientation to highlight the page setup of the active section, like the built-in size and orientation buttons.
    Hopefully this can be done.

    Hi AlexFolmer,
    Sorry for the delay.
    >> Create a custom ribbon menu with buttons to select the paper size, this can be done without too much effort. However, if this is to be implemented I would like the button representing the current paper size/layout to be highlighted in the same way
    as the Word native paper size/orientation buttons do
    Do you mean that you want to create a custom ribbon menu for user to select the Page size, and when you click the ribbon button, the current page size could be highlight. In my option, you could do as below:
    1.  Add a Combobox into the custom ribbon, set the items with “Item1”, “Item2”
    2. Add event to comboBox1_TextChanged, key code like below:
    private void comboBox1_TextChanged(object sender, RibbonControlEventArgs e)
    if (comboBox1.Text == "Item1")
    Globals.ThisDocument.PageSetup.PaperSize = Microsoft.Office.Interop.Word.WdPaperSize.wdPaperA3;
    else if (comboBox1.Text == "Item2")
    Globals.ThisDocument.PageSetup.PaperSize = Microsoft.Office.Interop.Word.WdPaperSize.wdPaperA5;
    For combobox, it has the function to highlist the selected item. At this time, we need to solve the issue for opening the document, the combobox would show the current pagesize. You could refer the code below:
    private void Ribbon1_Load(object sender, RibbonUIEventArgs e)
    if (Globals.ThisDocument.PageSetup.PaperSize == Microsoft.Office.Interop.Word.WdPaperSize.wdPaperA5)
    comboBox1.Text = "Item2";
    You could refer the link below for more information about Globals.ThisDocument.PageSetup.PaperSize
    Reference:
    https://msdn.microsoft.com/en-us/library/microsoft.office.interop.word.pagesetup.papersize(v=office.11).aspx
    In addition, if you have issues about PageSetup.PaperSize, I will recommend you post a new thread.
    The reason why I suggested is:
    #1 There would be more community members to discuss the question.
    #2 For people who have the similar question, it would be easier for them to find the answer from a specific thread.
    Best Regards,
    Edward
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • Custom PDF page size errors

    When printing to PDF to a custom size of 36x85 or 85x36 the adobe PDF writer doesnt do anything. THis happens from any program I try. If I Select a size of 82x36 the PDF creator with create the file. I can even print 92 x 92 with no issues, just not anything that is 36 x anything greater then 82 inches. This is being done in Windows 7 64 and I cant duplicate this issue 100% of the time in versions 9 and X standard on multiple machines.
    The interesting thing is that if i try to print a PDF from within Acrobat 9 or X, it will print 32 x 82 fine, but when printing 85x36 or anything 36 x 82 or greater, it gives me the following errors:
    "The document could not be printed"
    "There were no pages selected to print"
    So my question is, why cant i print to this size? Is there a ratio limitaiton to printing custom page sizes using the Adobe PDF printer?
    Any assistance anyone can give me with thsi would be very much appreciated.
    --Update--
    If I try this same size on a windows XP 32bit machine with Acrobat X Standard it works fine. Not sure what the issue is with Windows 7 64 and Acrobat 9/X in regards to custom page sizes.

    Not sure if you ever found a cause to this but I wanted to post my solution here because I've seen may people posting about the same issue and the solution/workaround that you came up with is the exact configuration that causes the  error for me.
    After looking through several forums, nothing worked. I'm running XP 32-bit with both Acrobat X Pro AcroReader X trying to plot to an HP DesignJet 800ps. I had never had any problems printing with Acrobat X until our IT dept. upgraded the print server from Win2003 server to 2008R2. I don't believe there were any new drivers installed for the plotter as it's an older model but the hardware/OS upgrade changed how we installed drivers. The technical details are beyond me.
    So suddenly, for whatever reason, I'm now getting this no pages selected error. After unsuccessfuly trying several solutions that others reported to work for them I was determined to figure out why it wouldn't work for me.
    What I found is probably just another in the handful of workarounds but I'm posting it here just in case it also works for you. In the print dialogue, click the Advanced (print setup) button. In the Output tab(?)/window(?)/area there is a check box default checked on for Use Maximum Available JPEG2000 Image Resolution. I uncheck this box. Back in the main print dialogue at the bottom right there is a Page Setup... button. In there I changed the page orientation to Landscape to match the orientation of my document. I had already specified this in the printer properties window, and in the main print dialogue it was set to Auto Portrait/Landscape (which oddly if I select just landscape it crowds the job to the top left of the page).
    Like I said, these were the only two things I changed and it worked so if you're still reading this hopefully it will solve your problem too.

  • Incorrect page orientation when rendering EPS to PDF

    Hi,
    Using Adobe Pro 9 (tried with Adobe Pro 7 as well) trial version to convert EPS files to PDF. Was able to convert to PDF with no errors. We noticed that some of the pages within the generated PDF are oriented side ways, pages that need to be oriented portrait are rendered in landscape mode. Other pages are oriented in landscape mode which is the correct way.
    I tried setting the distiller settings within 'General panel' options and setting the "Auto-Rotate pages" to be OFF. Now, the pages that are oriented side ways are now in Portrait mode, however, the other pages are being rendered orienting sideways. The same EPS file was tested on a Unix machine using a PS to PDF converter and none of the pages are oriented incorrectly.
    Question is, how to set the Adobe Pro so that it retains the "original" orientation settings of that of EPS data. Quick help would be greatly appreciated. Thanks very much.

    I typically use auto rotate. Auto rotate make the rotation based on the orientation of the text on the page. If it turns out wrong, I simply edit the file and use Document>Rotate Pages to rotate the problem pages as needed. Then use Save As to store the PDF. For a few pages this is probably the simplest approach. If you need more, you may want to check the manual about the rotate options at the time of creation.

  • Print orientation error when customizing paper size or default A4 size.

    Hi,
    I had set my report print with landscape orientation, it works well in print preview and export to pdf file.
    but when I do print to printer, the page orientation was changed.
    I got the change rule about the issue, when you customizing page size, the print orientation depends on the width and height. if page width is greater than height, the page will be print in landscape orientation, even I specified it print with portrait mode.
    Did someone get the same issue as mine? How could I solve it.
    Thanks.

    Hi,
    This is CR's default setting. It is not error but system behavior.
    Thanks,
    Gordon

  • New preview function for iPad–error message "Multiple page sizes not supported"

    When I try to use the new preview function with my iPad I get the error message "Multiple page sizes within a layout are not supported". I have a page that is 768 x  1296. I would really like to preview this folio before publishing. Any suggestions?

    If you're trying to create an article that scrolls vertically, you can create a 768x1296 article in a 1024x768 folio, but you need to select a Smooth Scrolling option when you create or import the article, or in the Article Properties dialog box.

Maybe you are looking for