Indesign cs5.5 server (service) giving error while including .indd document

Hi all,
When I try to include the .indd document in book and try to genarate pdf using indesign cs5.5 server sevice it gives following error:
( note : but when i am using command line(.bat ) file it is including .indd document without locking)
Error::
"[server] C:\clients\221\template\JNH.indd is locked and cannot be added to book file! [7232] [18387]"
please help me on this issue.
Thanks,
Sameer.

Hi,
I am not sure if this is a "Master Page since we use a French version (the functionnality is named "Gabarit" in French), so here is a printscreen which shows what our users try to do:
Immediately after the drop is completed, InDesign shuts down without further notice as described before.
I fully patched one machine to 7.5.3, rebooted it and it still does not work.
I know 2 GB is a little bit short, but since this is currently a corporate standard in my customer's organization, I will need to be sure that this is the direct and only cause before any upgrade request can be made.
Thank you for your help.

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