Indesign CS5 and CS6 crashing

OSX 10.7.5
Working in Indesign CS5 and CS6 on the same computer. Opening multiple different documents, it will crash either while browsing the file, closing, or saving at random intervals.
Indesign CS5 crash:
http://pastebin.com/mWyFgWVv
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000001
Indesign CS6 crash:
http://pastebin.com/B3jJM7cr
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffffff
Using Universal Type Server 3 client for fonts. I tried doing a synchronize and reset, and reactivating all of the fonts, but this did not help.

Is Universal Type Server updated to the latest version? Is InDesign the only program you're facing issues with? Are you working with the document that is located in a network location? Try saving the file locally to your computer and see if you can replicate the crash. Clean the InDesign cache location by dragging the en_US folder from the following location: Macintosh HD/Users/Username/Library/Caches/Adobe InDesign/version 7.0 or version 8.0/ for both CS5 and CS6. If you can't see the Library, then use the Go menu of the Finder holding down the Alt key on the keyboard to make the Library visible inside the Go menu and navigate to it that way.
Once you've cleaned the cache, re-launch InDesign and open your document to edit. Do not activate all fonts using the UTS, just activate the fonts that you used in your document to test for crash. If ID still crashes, then replace fonts by local fonts and test for crash.
Change the Display performance settings from Preferences to Fast for both Options panel and Adjust view settings panel and test for crash.

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Indesign CS5 and CS6 crash at start up!!!!!!

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Ask in the ID forum and provide exact info like the actual error log/ crash report and what Mac.
Mylenium

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I'm new to InDesign scripting and need to write a very complex Javascript for InDesign using the Toolkit. My concerns are if CS5/5.5 users will be able to run the script written for CS6. Are there known incompatibilities with the different releases? If so, where can I find a document to compare the differences. I will probably need to support both CS5 and CS6 (and anything in between), so a possibly solution may be to build for CS5, but if I do, will I be missing out on any key new features of CS6?

There are differences from 1 DOM version to another and they can and will break your script if you haven't designed it to handle them. For example:
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app.activeDocument.pageItems.item("myLabel").remove();
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Line thickness problem in indesign CS5 and CS6

I use indesign CS5 and many short lines of 0.5 point in my project.
After export to pdf (press) everything seems correct. After rip process from printer office in compressed file lines seems to have different thickness even on large zoom (400%).
High quality pdf from rip prepared by printer office still shows small differences in thickness. Lines are in one solid color in my project.
What is the source of this problem? 0.5 point ines seems not extremely thin.
If the line is not sharp in pdf will it be not sharp in press?

I wouldn't go off what I see on screen. I'd be asking the printer for a hi-res proof. If that's not satisfactory they could run a test on offcuts on another print job to see where the problem lies.
One reason for different linethickness could be that the lines are interacting with transparent areas, giving the appearance of thicker, or could be physically changing the width by a few decimals.
I'd try putting any of the thin lines on their own layer - and perhaps try different PDF compatibilities, from PDF 1.3 to PDF 1.4 etc.

Indesign CS5.5 / CS6 crash under Mountain Lion DP4

Hi all
I've a "developer mac" at my office, where we're testing Mountain Lion. On this computer we also have two Adobe installations (CS5.5 and CS6). Until the last OS update, all Adobe applications seem to run without any problem worthy of note.
After upgrading to Mountain Lion DP4, both versions of Indesign have started to have a very annoying problem.
Package creation and deletion of a page crash the program.
It seems the crash is caused by the warning dialog that Indesign would be opened before any of the operations described above (the classic window with the warning sign).
This is the crash log (only the interesting part):
Process:         Adobe InDesign CS6 [1856]
Path:            /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Identifier:      com.adobe.InDesign
Version:         8.0.0.370 (8000)
Code Type:       X86 (Native)
Parent Process: launchd [205]
User ID:         502
Date/Time:       2012-06-14 12:08:51.360 +0200
OS Version:      Mac OS X 10.8 (12A239)
Report Version: 10
Interval Since Last Report:          38738 sec
Crashes Since Last Report:           9
Per-App Interval Since Last Report: 33673 sec
Per-App Crashes Since Last Report:   8
Anonymous UUID:                      F499ED7E-8ADB-4CFC-80C2-77AA055AE547
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000003
VM Regions Near 0x3:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
    __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Thread 0 Crashed:: Main Thread Dispatch queue: com.apple.main-thread
0   com.apple.HIServices               0x95e2eec0 ISPixMap::CalculateBoundary(Rect&) const + 918
1   ???                                0xffffffff 0 + 4294967295
The crashed thread is the same in both cases; when trying to export to package or when trying to delete a page from layout (blank or full, no matter). Anyone has already encountered the same problem? Any idea about it?
Thank you.
M.

Bob Levine wrote:
You do realize of course this could easily be an Apple bug.
Try the Apple Developer forums.
Bob
I think Apple has deprecated some OS functions that ID still want to use.
IMHO many of similar problems will disappear definitively when InDesign will be rewritten completely in Cocoa...
It seems that InDesign is the only application that has not implemented the changes made on Photoshop and Illustrator, like a more modern UI and 64bit code...
However I'll try to ask this in the ADC forum.

Save InDesign CS5 and CS6, js

Hi,
I need to save InDesign CS5 files as CS6 and overwrite the original, but I am not getting the save line correctly:
myDoc.save(myDocPath+"/"+myDocName, indesign-8.0, true);
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Thank you.
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Wow - I never noticed that a Converted doc does not have a valid name OR a valid fullName, unless it has been Saved once -- only the filePath is valid! (So a Converted doc behaves pretty much like a New Untitled doc.)
Off-hand, I don't see any other way to get the original doc name of a just-Converted doc.
But why not have the script open the ID CS5 document in ID CS6? ... then you can grab the File or path of the document before it is even open.
You must have a lot of documents to convert anyway, right? Otherwise you wouldn't need a script. So it seems like what you really want is something like a script that converts all of the CS5 documents in a folder to CS6. If so, it is not a very hard script to write, and I'll bet that someone has one already laying around...

Appcrash when closing Indesign CS5 and CS6

Hello,
Whenever a particular user closes Indesign CS5/6 with a file opened, the following appcrash appears. If there are no files open, and the client is opened, the crash does not happen when you close it.
Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             InDesign.exe
Application Version:                           7.0.4.553
Application Timestamp:                     4d890440
Fault Module Name:                          Public.dll
Fault Module Version:                        7.0.4.553
Fault Module Timestamp:                  4d8903ca
Exception Code:                                  c0000005
Exception Offset:                                00177873
OS Version:                                          6.1.7601.2.1.0.256.4
Locale ID:                                             1033
Additional Information 1:                  0a9e
Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
Additional Information 3:                  0a9e
Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I've tried uninstalling, reinstalling CS5 - with updates, as well setting preferences back to default.
Any recommendations to resolve this issue would be great. Thanks!

I suppose the obvious solution is train users to close files before they close the application.
All kidding aside, the user test says it's either a damaged installation, or a system configuration/software conflict issue. Reinstalling might fix it if it's a damaged install, but won't help for configuationor software conflict. Unfortunately, Windows crash logs are pretty useless as far as diagnosing something like this, so it comes down to best guess and trial and error. You might want to turn off stuff in MSConfig and see if the crashing stops.

PDFs created in InDD CS5 and CS6 crash when searching?

When I try to search PDFs made from InDD CS5 or CS6 (full install, not cloud) on my Macs at work and at home, the application freezes (Force Quit shows "not responding).
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I am on Snow Leopard on both machines and have been having this problem for over a year.
Originally I thought is was because some documents were created way back in CS2 and kept being upstepped as I upgraded versions.
Now I am beyond those old pubs, and the problem still exists.
I thought upgrading to CS6 would help, but it hasn't.
Sometimes I can search and get the first one or two instances of a word, but it still freezes.
It even happens with factory PDF settings such as "PRESS."
And yes, I have emptied the PDF cache.
I can't figure out if this is an InDD problem or Acrobat X.
There doesn't seem to be anything on the forums that I can find, either.
Any suggestions?
Thanks.
Sunnibee

Seems more likelyt o be Acrobat than ID, in my opinion, since that's the application doing the searching.
Have youy posted in the Acrobat forum?

Hyperlink issues in InDesign CS5 and CS6

This might be obvious, but it's driving me insane. I'm highlighting text and linking to external URL's from InDesign. In InDesign it seems to keep rewriting the hyperlinks? When I highlight and change it to a specific URL, I'll highlight another one and then the previous hyperlink goes to another URL in my hyperlinks list? Does this make sense? Anyone else have this problem? I'm just trying to build a resume and link to websites. Microsoft Word does this fine. Any help would be greatly appreciated.
Thanks,
Gerry

Works fine for me, might be the process of how you create the links. My process is simple, I highlight the text "One", and then in the URL: box type in the website then hit return when done.
Thinking this thorugh some more, I believe you may be not selecting the entire hyperlink use "Go To Source" to select the link entirely.

Indesign CS5 and CS5.5 crash on new document / Lion 10.7

Hello!
In our agency we encountered a problem since upgrading to OS X Lion 10.7. Both our Indesign CS5 and CS5.5 keep crashing on us whetver we open an existing document or create a new one. We tried to clean-up our installations, deleted both, installed just CS5 and/ CS5.5 - trashed preferences etc. pp. Nothing worked.
Indesign opens like it should - but the moment we create a document it just hangs with the spinning ball - does anyone else can recreate the issue? We use no plugins in indesign only the app "Fontcase" from the Appstore to maintain our collection of fonts.. but we even tried to deactivate this app to see if it helps - no success.
We currently cant set up the system new since it is time consuming and just our last choice.. is there some other way to find the problem? We also never see the adobe crash-reporter.. not even after 10-15 minutes as stated in the lion os x issue list.
Thanks!

Ah, this is easy.
You have a problem with the SING module, see http://kb2.adobe.com/cps/408/kb408816.html.
2619 ??? (in Document Actions) load address 0x12061000 + 0x2e08 [0x12063e08]
2619 GetPlugIn (in AppFramework) + 57129 [0x1103f769]
2619 GetPlugIn (in AppFramework) + 54943 [0x1103eedf]
2619 GetPlugIn (in Font Manager) + 205284 [0x12b17074]
2619 GetPlugIn (in Font Manager) + 54889 [0x12af24f9]
2619 GetPlugIn (in Font Manager) + 53411 [0x12af1f33]
2619 GetPlugIn (in Font Manager) + 54444 [0x12af233c]
2619 GetPlugIn (in Font Manager) + 53832 [0x12af20d8]
2619 GetPlugIn (in Font Manager) + 46910 [0x12af05ce]
2619 GetPlugIn (in Font Manager) + 160199 [0x12b0c057]
2619 GetPlugIn (in Font Manager) + 124761 [0x12b035e9]
2619 GetPlugIn (in Font Manager) + 430364 [0x12b4dfac]
2619 ??? (in Font Manager) load address 0x12abd000 + 0x2000a [0x12add00a]
2619 GetPlugIn (in AppFramework) + 57129 [0x1103f769]
2619 GetPlugIn (in AppFramework) + 54943 [0x1103eedf]
2619 GetPlugIn (in SING) + 21595 [0x106e933b]
2619 GetPlugIn (in SING) + 20802 [0x106e9022]
2619 GetPlugIn (in SING) + 52092 [0x106f0a5c]
2619 SINGDLLStorage_GetGlyphlet (in SING) + 94 [0x1801977a]
2619 SINGDLLStorage_GetGlyphlet (in SINGCore) + 127 [0x180a527b]
2619 SINGStorage_GetGlyphletWorker(_t_SINGCtx*, char const*, unsigned long, unsigned char**, unsigned long*) (in SINGCore) + 87 [0x180a4eb9]
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2619 SINGLIB::CatalogOperationContext::CatalogOperationContext(boost::shared_ptr<SINGLIB::Context>) (in SINGCore) + 155 [0x180820cd]
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InDesign CS5.5 keeps crashing when I open a particular document

InDesign CS5.5 keeps crashing when I open a particular document. This suddenly started happening a few hours ago, and other files are unaffected. I downloaded a backup from last week and that was fine, but I need to get this latest version working again. I've cleared out the Recovery folder, deleted Preferences, and even reinstalled InDesign - all to no avail.
I'm running Windows 8.
Any help gratefully received!

Even after emptying the recovery folder?
It's either a damaged install or a bad font or some other conflict. Do the font trouble-shooter first, then move to checking for a conflict.
To check for a conflict, go to the start button and in the Search field Type msconfig to bring up the configuration utility. Open it, go to the Services tab and click the box to Hide All Microsoft Services. You can uncheck just about anything that's left (for diagnostic purposes) except FLEXnet Licensing Services and a service starting with ##ID_String... which are part of the Adobe licensing sytem and need to be active for Adobe product to run.
Now switch to the Startup tab, and uncheck everything except your mouse driver and the Adobe Service Manager for this version.
Reboot. Ignore the warning about startup in diagnostic mode for the moment and Launch ID and see if it works. If it does, go back msconfig and add back startup programs in groups, rebooting each time and repeat the test until you get a failure. If all the startup programs work, repeat with the services tab. If nothing causes a problem I have no idea what's going on.
On the other hand, if ID fails again straight off with all that stuff disabled, the installtion is corrupt. Run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) and reinstall while still in diagnostic mode, then run msconfig one last time to restore normal startup.

I want to upgarde indesign CS5 to CS6. Please help.

I'm working with CS5 and want to update my Indesign to CS6. How can I buy the upgrade, without buying the whole CS6. So I only need an upgrade from Indesign CS5 to CS6.
Please help.

Hi Leon,
Please try the following link to purchase the CS6 version.
Creative Suite 6
Cheers,
Kartikay Sharma

Open Photoshop CS5 and CS6

I can't open Photoshop CS5 and CS6 versions simultaneously. When I launch CS6, and then CS5, it takes me to CS6, and vice versa.
Is it possible to keep open the two versions? With Indesign I can do it.

As far as I know that is normal behavior: only one instance of Photoshop at a time. Forum members have reported running two versions of Photoshop simultaneously using virtual machines on their computer (which emulate separate computers).

InDesign CS5 and InCopy CS3

I work at a weekly newspaper, and we have been using and InDesign/InCopy workflow for several years. The Reporters use InDesign CS2 (never did get around to installing the CS3 upgrades we bought because at first the computers they use wouldn't handle it, and after the computer upgrades got done all around, no one ever bothered). After the stories are written, the editor reviews them in InCopy, then releases them to the page designers who are now working in InDesign CS3 as part of Standard and Premium Suites.
We are considering upgrading to InDesign CS5, but absolutely NONE of the reporters or the editor needs (or will ever use) the listed improvements included in InCopy CS5. Since there are nine InCopy products in the office, and as everyone knows the economy sucks - especially for PRINTED NEWSPAPERS these days, we really hate to have to upgrade just for upgrades sake.
I have downloaded InDesign CS5 trial to check if our CS3 files will open and work in it, after reading an article published in the Washington Newspaper, a publication put out by the Washington Newspaper Publishers Association, reported that one of the state's newspapers happily upgraded to CS5 and had a nightmare of problems just opening their CS4 files. This has my editor very nervious about us upgrading. So... I'm testing it out, and I can't place, then open and edit our CS3 Incopy Files. I get a message that says "this story needs toa be converted to "InCopy Document" format to edit it. I've saved it in InCopy CS3 to both incx and incd formats, and both receive the error. Has Adobe made simple InCopy files incompatible with InDesign? I can import files from just about everywhere BUT InCopy??? The Sister Program?
Please advise a simple work around, or I'll bet our upgrade is totally put off.
Daria Lacy
The Reflector

Bob,
I have to feel that you aren't really reading my posts. While I did mention that our reporters and editor lessentially use InCopy for a word processing program, I did specifically mention in my last post that we use the program for exactly what it was originally intended, for reporters to write and edit, for designers to layout the text, and for writers/and or correction people to get into the files and fix problems - up until the last minute, so yes, we do need to use InCopy, in the manner we were told it was developed for. We don't use it for viewing layouts - that's what InDesign is for.
PLUS, none of our reporters have time, inclination or need to view the layout as it appears in InDesign. If they did, we'd get InDesign for them. They are busy investigating and writing stories, they don't have time to learn even the basics of layout, and frankly, they don't even want to. The one single reporter that is interested has learned some of the basics of InDesign, but she doesn't use it on a regular basis, and dosn't need or want to view the pages. She does need and want to edit a story occasionally even after it's been placed into the layout, but she want's to view it as the same copy she wrote, so she can do it quickly, not as a page layout she has to hunt thru it and every other story on the page to find the problem.
I don't mind Adobe stopping selling older versions - don't blame them at all on that one - if you're buying a new product - go buy the latest and greatest. If the version didn't matter, you wouldn't have to worry if about matching your other versions and you wouldn't need to find an old version. But why BUILD IN obselecense in a PART of a system within just a couple of years. We're using CS3 InDesign, yes, but we bought it just shortly before they came out with CS4. If we'd known when the release would be (we don't track the industry close enough to be checking on when release dates are "expected" to be) we'd have probably waited the 4 months and upgraded to that. But time wise, we haven't had the CS3 THAT long, so I don't go along with the "two versions back is too old" theory.
I'm afraid I don't quite see why the text fit would change from one version to another when the fit is based on font, text size, etc. And that doesn't change, Times Roman, 10.5 point on 10.7 leading... And as far as split/span/balanced column features and mutiple page sizes - those aren't going to affect our work flow at all. All we need is the ability to write text, and edit that text from other desks besides the designers, as well as the designers being able to open the file to fix headline size in InDesign.
As for the reporters getting the trial version and trying it out - did you miss where I mentioned that we provided CS3 to all of them, and pretty much none of them bothered to load it onto their computers??? They don't want any bells and whistles. They want to keep going as they are going.
If they wanted to go to the latest and greatest - it'd wouldnt' be an issue - but they don't need or want it, why should they be forced to upgrade just for the sake of upgrading?
And that also brings up the issue, when we buy those 7 versions that aren't going on computers with InDesign (and the whole rest of the Standard and Design Suites) who wants to bet me that it's gonna take more hard drive space, more ram, and there's a huge potential that it ain't even going to fit on their computers and still leave room for it to think?
And just one other though - just because backwards incompatibility is a fact of life in today's programs - does that make it good or right?
What this basically means, with no specific NEED for the designers to upgrade to InDesign CS5, and the requirement that if they do we'll have to upgrade not only the reporter's versions of InCopy AND most probably, their computers, we will probably put off upgrading and wait another year and a half for CS6.
Daria

Are InDesign CS5 and InCopy CC compatible?

Does a workflow between InDesign CS5 and InCopy CC work?Or does InCopy CC only work with InDesign CS6 or CC?
I’d be really grateful for your advice - thanks!
Kathrin

I was looking for answers to a problem and I found this post. Question. Can InCopy CS5 and CC live togheter on the same computer? I'm creating inDesign files using CS5 that I want to use with inCopy.
I cannot open any thing using InCopy CS5 but it all open in CC, Can save and re-open in InDesign CS5...
But I'm the only one in my team using CC. Anyway, any tips would be gratefully appreciated.

Indesign CS5 and CS6 crashing

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