InDesign CS5 crashes when trying to export a PDF and/or a Warning dialog box appears!
Just bought a new macbook pro 15" non retina the other day and the SAME version of InDesign CS5 that was running on my 2010 iMac is now crashing each time I get a Warning dialog box and/or try exporting a PDF?!??!?! How was this NOT an issue before and now is??? Running the same Lion 10.7.4 as well....
Holding the alt key while deleting a page does help it not prompt the warning dialog box, but no help to exporting a pdf...
So guessing this is a Apple issue and we need an update or??
I am only using Fontbook and have NOT even added any new fonts yet, practically bare bones mac still with just CS5...
What is also weird is that the warning dialog boxes are always BLANK and have no text on them, like there is a font issue??
I've cleared the system font cache, reset InDesign prefs, reset PRAM and NVRAM, re-installed InDesign and updated to 7.0.4...
This is madness....please help me in the name of all that is good.
Crash:
http://pastebin.com/DYv0vwNQ
figured it out:
- power off mac and turn back on while holding down Command + R (dont do it on an external keyboard just to be safe)
- choose the re-install Lion option (I'm sure there is another way to re-install Lion, this is just the way I did it, not saying its the best or only method)
- DO NOT INSTALL MACBOOK (Mid 2012) Software Update 1.0 - THIS SCREWS ADOBE UP!
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IDCS3 crashes when trying to Export or PDF
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What are the steps I should take to resolve this?
Thanks!figured it out:
- power off mac and turn back on while holding down Command + R (dont do it on an external keyboard just to be safe)
- choose the re-install Lion option (I'm sure there is another way to re-install Lion, this is just the way I did it, not saying its the best or only method)
- DO NOT INSTALL MACBOOK (Mid 2012) Software Update 1.0 - THIS SCREWS ADOBE UP! -
Hi there
This Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book.
One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report. Can also provide crash reports from the Console if useful.
Thanks!
EtreCheck version: 2.0.6 (91)
Report generated 28 October 2014 13:33:49 GMT
Hardware Information: ℹ️
iMac (21.5-inch, Late 2013) (Verified)
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel Iris Pro -
S22D300 spdisplays_1080p
iMac 1920 x 1080
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: one day 4:4:52
Disk Information: ℹ️
APPLE HDD ST1000LM024 disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (848.81 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
EPSON EPSON Scanner
Apple Inc. MacBook Air SuperDrive
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[running] com.backblaze.bzserv.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[running] com.backblaze.bzbmenu.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
MagicPrefs 2 (48) Application (/Users/[redacted]/.Trash/MagicPrefs 2 (48).app)
Spotify Application (/Applications/Spotify.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
AdobePDFViewer: Version: 9.5.5 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
3rd Party Preference Panes: ℹ️
Backblaze Backup Support
Flash Player Support
Growl Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 150.53 GB
Destinations:
TimeMachine [Network]
Total size: 599.66 GB
Total number of backups: 52
Oldest backup: 2014-07-03 13:25:07 +0000
Last backup: 2014-10-28 12:28:22 +0000
Size of backup disk: Adequate
Backup size 599.66 GB > (Disk used 150.53 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
1% Adobe Photoshop CS5
0% bzfilelist
0% bzbmenu
0% fontd
Top Processes by Memory: ℹ️
1.31 GB Adobe Photoshop CS5
610 MB Adobe InDesign CS5
490 MB firefox
292 MB Finder
215 MB WindowServer
Virtual Memory Information: ℹ️
90 MB Free RAM
3.19 GB Active RAM
3.28 GB Inactive RAM
996 MB Wired RAM
10.36 GB Page-ins
192 MB Page-outsThanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem. -
CS 3 InDesign Crashes when trying to Export To PDF
Our File Problem
Dell Microsoft XP service pack 2
Mac Intel Duo, Tiger
CS3 Fully Updated as of 3/17/08
CS2 Fully Updated as of 3/20/08
The problem first arose back when we upgraded to CS3, we found that files inside our document were crashing InDesign CS3 when we went to print or export the document as a pdf, the file originally made an interchange file which we could work with in CS2 so we went back and avoided CS3 until the catalog was finished.
The problem arose again after we started using CS3 again, but not right away. Many documents have been built and exported and printed with no problem. I was able to find and fix the problem through a piece by piece removal process of elimination. I isolated the problem link, opened it in photoshop, made a new psd file and saved the new file with a different name. Problem solved.
The problem became more complicated recently when I created a document, filled it with links, exported the file, changed nothing but copy in the document went to export and the document crashed InDesign. I then started the process of elimination and found that the problem link was different every time, and when placed into another fresh document would export just fine. All of the links were re-created in photoshop and used to create another document. The document was re created on other machines, everything went well until drop shadows were added into the document, then it crashed InDesign and could not be exported to PDF. We then took the same document, with the drop shadows, exported it in Interchange to CS2 and the document exported just fine to PDF.
As a test on the drop shadow issue, we took a number of different files and tested these in CS2 and CS3 with and without drop shadows. Every file we tried in CS2 worked fine with and without a drop shadow. However ,we experienced a number of crashed of InDesign with the drop shadows on these files in CS3. It seems to be just a portion of images, of a certain type of product we carry, but other than that there is no consistency to what is causing the crash. We also tested other effects and had the same results with InDesign CS3 crashing.
The other issue we see with this is that before the 1st of the year, we were able to export the same images in InDesign with the drop shadows and other effects. It seems that since the first of the year, the same images are not longer able to export from CS3 to a PDF. A couple of the possible thoughts we had were that there was an issue with recent updates in CS3, to test this we are going to uninstall CS3 and reinstall without running updates. We also are going to try to recreate the files that crashed InDesign and see if they can crash again on export.
Has anybody else experienced any similar issues? Does anybody know of a way to identify the problem in CS3 or with our files other than through trial and error? This is a major issue and problem for us since we are primarily a catalog based business and cannot have out catalog crash unexpectedly when we spend months working on it.
This problem is also not operating system specific, it is happening on both machines listed aboveDean,
We found that the issue is a bug in the program, and this was the response i Got from an Adobe guy:
Initial Response:
Thank you very much. Weve been able to reproduce the crash. It appears the underlying bug is triggered by having tall narrow PSD images and transparency effects (i.e. drop shadow). Well be working to further understand the root cause, and then working on a fix for a future release/update.
In the interim the best workaround I can come up with is to rotate the canvas in Photoshop 90 degrees so the image is short and wide, and then rotate it -90 degrees in InDesign after placing so you get the vertical orientation you want. The bug is triggered when processing the data as saved by Photoshop, so avoiding the tall and narrow psd should avoid the bug.
Im sorry to not have an easier workaround or immediate fix. Please let me know if you encounter any new crashes. Ill let you know if our further investigation changes our understanding of the root cause of the bug.
Second response:
Well, I have a bit more info. Switching from a tall narrow image size to a short and wide one should avoid the crash for any specific image that crashed when tall and narrow, but unfortunately the root cause of the bug is in code that could potentially be triggered by any image. It appears to be exceptionally rare for other image proportions, but it is still theoretically possible. It just turns out its much more likely for a tall narrow CMYK+Alpha image.
So, as it stands I dont have a 100% guaranteed way to avoid this crash, but it should be much less common for short and wide images. If you do encounter the crash, switching the orientation should avoid the crash. Hopefully the orientation workaround will allow you to be productive with InDesign until a future release contains the fix.
Hope that helps -
InDesign CS5 crashes when trying to open CS3 InDesign files
When I use InDesign CS5 to open InDesign CS3 files, it crashes every time. I can open the files in CS3 still but want to complete the upgrade to CS5.
Try to export to .inx (InDesign Interchange-Format) and open that file in InDesign CS5.
Uwe -
InDesign CS6 keeps crashing when trying to export to PDF
I never had an issue with this before, but now my InDesign is crashing every time I try to export to a PDF. The document is 22 pages long. I updated an older version that I had no problem with exporting to a PDF. Now I can't even take the older InDesign doc and make into a PDF. It just keeps quitting every time I try to export it. What could have triggered this issue and how can I fix it?
h.see Adobe Community: File Crashing on Output - printing/PDF/other
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Adobe Illustrator and InDesign CS5 crash when trying to place images.
Hi there
My Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book. I've also done a full Memtest which passed all the test.
One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report – couldn't post it on here for some reason, but I have it on a post in Apple Community Forums, here... https://discussions.apple.com/message/26970885?ac_cid=op123456. Can also provide crash reports from the Console if useful.
Thanks in advance. Any ideas gratefully received – I've run out!
ps. I have 10 colleagues with same OS version and CS5 (some even have the exact same model of Mac). They don't have this issue.Thanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem. -
Indesign CS5 Crashes When Exporting to Incopy
Our company just migrated to CS5 and about half of my designers are crashing when trying to export to Incopy. It seems to happen when they use the "export layer" feature, which is what I have encouraged them to use to save time. Because it's random (some have experienced this and some have not), I'm having trouble pinpointing what could be the culprit. I've actually had this happen to me also on a particular file, but not on others. We tried exporting the files used as templates to idml then opening back up in CS5. That has appeared to work for some files but not others. Just wondered if anyone else is having this problem.
Everyone is patched to 7.0.3. I haven't found a commonality among the files. They span across different departments. We've moved to opentype fonts; however, I will go back and check some of these files to see if there are still some postscript in there.
One thing I haven't thought to do is to change the "basic paragraph" font. Since these files were originally CS4, that style sheet would still be set to Times Roman. Although we don't generally use that default style sheet, it's still stuck in those files. I do know that converting a file from CS4 to CS5 does not change that default font to Minion Pro. -
Indesign CS5 Crashes When Exporting Layer to Incopy
I had a designer who emailed me last week stating she was having problems with Indesign CS5 crashing when she exported her text layer to Incopy. I thought it might just be her machine; however, I've experienced the same problem today five times. Is this a known issue? Has anyone else experienced this? I'm in Indesign CS5 (7.0.3).
Corrupt font perhaps?
Bob -
Indesign CS5 crashes when deleting an index
Hi,
Indesign CS5 crashes when deleting an index.
Thanks for your help.allesistständigimwandel wrote:
the only successful importing the idml-file was in cs4, but there was the problem with the change of layout.
Sounds like the .idml was created in CS5 an opened in CS4. Is that correct? You'd lose unsupported CS5 features and that might result in some layout changes, but I wouldn't expect formatting changes, which you implied originally.
There are quite a few reports now of problems converting legacy files to CS5. I've not had any in my own work, but I haven't tried to update a lot of stuff. I wouldn't for example, switch versions near the end of a project, but would finish up in the original version to avoid any potential issues. Exporting from CS4 to either.inx or .idml and opening that in CS5 may give better results than opeing the CS4 .indd directly.
Since you've already done the conversion, and considerable editing, I'm not sure what to tell you. You could try exporting the text to InDesign Tagged Text, then place that into a new file. Copy/Paste in Place any graphic content. -
Premiere Pro CC crashes when trying to Export Media
I really hope someone can help me with this.
I bought a brand new Dell XPS 15 because I will be studying multimedia production next year. Next week I'm registering for the art school and I'll be able to buy a CC student license. I installed the Creative Cloud Trial Version because I couldn't wait to check out the new features in Photoshop and Premiere Pro. However after working on a Premiere Pro project for several hours, the program crashed when trying the Export>Media function.
As soon as I hit Export>Media in every project I make in Premiere Pro, the following dialog box pops up: "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.". I'm not able to export my project, not even by using the keyboard shortcut Ctrl+M.
I already tried reinstalling Creative Cloud, without any luck. Any idea what could be causing this? I really need this fixed before school starts, so help is much appreciated.
Here are my system specs:
- Intel Core i7-4712HQ processor
- 16GB DDR3L RAM
- Nvidia GeForce GT750M 2GB
- 500GB SSD
Thanks to everyone willing to take a look at my problem.Hi John,
Thanks for your response. I checked all those links but I'm afraid none of those solves my problem. My GPU drivers are up to date and changing BIOS settings to fixed to disable Nvidia Optimus doesn't work as well.
I checked Windows Event Viewer and the error shows as following:
EventData
Adobe Premiere Pro.exe
8.0.0.169
536f4f89
MSVCR110.dll
11.0.51106.1
5098826e
c0000409
00000000000740c4
21b4
01cf994108252059
C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
C:\Windows\SYSTEM32\MSVCR110.dll
a2ad4021-0534-11e4-8260-e82aea8638f9 -
Photoshop CS5 crashes when trying to print. I recently updated to Mac OSX Mavericks. Help?
Hi, Chris. Thanks for giving this query a look. I have the same problem. All documents print on my HP Deskjet 932C except Photoshop files since I updated to Mavericks.
My CS5 version is 9.0 x64. Mavericks is 10.9.4.
I checked the HP drivers and HP doesn't have one for OS X newer than 10.4.
I tried printing out the detailed report (very long!) and this page rejected the reply as spam. Can we provide the text as an attachment? -
IPhoto crashing when trying to export pictures
iPhoto crashing when trying to export pictures
Trash the HP Plug in from /Library/Application Support/iPhoto
There are two libraries where this plugin might be
HD/ Library
and
HD/Users/Your Name / Library
(On 10.7 or later: Hold the option (or alt) key while clicking on the Go menu in Finder to access the User Library)
as well as within the Application package
/Applications/iPhoto.app/Contents/ -
I am trying to export a pdf and convert to word and it is not allowing me to sign in
I am trying to export a pdf and convert to word and it is not allowing me to sign in
See this picture. I am trying to Sign in in the upper right hand corner and
it just blinks it does not open up the sing in
From: Sara.Forsberg
Sent: Tuesday, January 20, 2015 11:35 AM
To: Jennifer Casali
Subject: I am trying to export a pdf and
convert to word and it is not allowing me to sign in
I am trying to export a pdf and convert to word and it is not allowing me
to sign in
created by Sara.Forsberg
<https://forums.adobe.com/people/Sara.Forsberg> in *Adobe
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<https://forums.adobe.com/message/7114040#7114040> -
InDesign crashes continuously when trying to export into PDF - Urgent Help!
Hello All,
I'm facing the issue like InDesign is getting crashed continuously when trying to export directly the PDF, I'm using InDesign CS5.5. Please suggest urgently.
Thanks,
PraveenGejaraja wrote:
I tried with script, but later assumed it's crashing even doing manually using File -> Export.
Sorry, that's terribly unclear.
Is it crashing with BOTH the script and File > Export?
Is your script using exportFile or asynchronousExportFile?
If it crashes manually, have you tried disabling asynchronous exports per Re: Background PDF export Help?
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