InDesign CS6 quits on startup after buying Adobe Premiere from the cloud. Need help, Adobe will not.

I bought all the versions of creative suite over the years and now just bought Adobe Premiere from the cloud. From that moment my InDesign CS6 quits on start up and they tell me that they cannot support me on the phone and to go F myself. I erased everything, even the preferences, reinstalled it and still have the same problem. Do you think this is a marketing trap, buy a new one and we will make sure that you have to change everything? Help, I can't work anymore.

Hi Jeff, here is a transcript of a chat I had with Pradeep. This should get you up to date with the situation. Meanwhile, i actually download the entire software from this address to reinstall the InDesign: licensing.adobe.com
Pradeep: As I understand you are having trouble with using Indesign CS6.
Pradeep: Is that correct?
André Guernon: Yes, it was working fine like the rest of my CS6 premium but after premiere was installed it failed completely.
Pradeep: Thank you for confirming.
Pradeep: May I know if you are getting any error message when you try to launch the software?
André Guernon: Yes, InDesign quit unexpectedly.
Pradeep: Okay.
Pradeep: Before you get the error message, may I know if you are able to see the workspace, the menubar and the tool bars of indesign software?
André Guernon: I see nothing of the interface, the process takes about a quarter of a second.
Pradeep: I am sorry for the Inconvenience Andre.
André Guernon: Thats OK, just happy that you are here.
Pradeep: I wish I could help you with the issue but we (chat support) handle issues with  Download and Installation, Adobe CC products.
Pradeep: As the issue is regarding an old version, I request you to visit Adobe forums where our experts will be able to assist you.

Similar Messages

  • After buying Adobe Premiere from the cloud, installation by (Adobe service), my InDesign CS6 quits on startup. Need help, Adobe doesn't want to fix this.

    If you buy a cloud application while you have a totally legal Creative Suite Premium 6 it might stop working. Adobe made the installation by taking control of my computer. The girl did not seemed totally well trained... my opinion and right after that my InDesign stopped working!!! Now my If I call to get help they send you here because they don't want to spend money fixing that problem. So, I wonder if it's a good idea  to buy a new application from the cloud if you already are a good customer. It's probably safer to buy other CS6 or CS5 versions if you already have some. Otherwise you might be stuck to buy the entire package through the cloud even if you don't need the last versions. To solved my problem, I erased the applications with all the preferences on the second time around, reinstalled everything and InDesign still quits on startup. I have the same setup at home but this one does work.

    Hi Jeff, here is a transcript of a chat I had with Pradeep. This should get you up to date with the situation. Meanwhile, i actually download the entire software from this address to reinstall the InDesign: licensing.adobe.com
    Pradeep: As I understand you are having trouble with using Indesign CS6.
    Pradeep: Is that correct?
    André Guernon: Yes, it was working fine like the rest of my CS6 premium but after premiere was installed it failed completely.
    Pradeep: Thank you for confirming.
    Pradeep: May I know if you are getting any error message when you try to launch the software?
    André Guernon: Yes, InDesign quit unexpectedly.
    Pradeep: Okay.
    Pradeep: Before you get the error message, may I know if you are able to see the workspace, the menubar and the tool bars of indesign software?
    André Guernon: I see nothing of the interface, the process takes about a quarter of a second.
    Pradeep: I am sorry for the Inconvenience Andre.
    André Guernon: Thats OK, just happy that you are here.
    Pradeep: I wish I could help you with the issue but we (chat support) handle issues with  Download and Installation, Adobe CC products.
    Pradeep: As the issue is regarding an old version, I request you to visit Adobe forums where our experts will be able to assist you.

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    The_Tiger92 wrote:
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    I forgot all the answers to my questions, now i can't buy any apps from the apple store. What will i do... Please help....

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    I've uninstalled indesign and I've download it from the adobe site but after I double click the Akamai netSeassion interface.pkg and it opens and says it was successful...what do I do know? When I look in applications under indesign 6 there's a folder but no application to open only a plug in folder and a dutilities folder. Did I miss something or miss a step?

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    Message was edited by: Laubender
    Message was edited by: Laubender

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