Infinity... Hype and Reality

Have just had a look at the Infinity web page and had a good laugh especially the gaming section about low pings,this is far from the reality at the moment. In previous post I mentioned been unable to play Steam based games this has been the case for well over a week now and no acknowledgement or apology is forthcoming from BT, not a happy situation for someone like me who is only interested is only online gaming.
I find it difficult to except that someone like me who is lucky enough to have nearly 40 mb can not play a game that at one time before commercialisation of the Internet could play with a 480kbs connection and come to think of it even host my own server.
So now I find myself locked into a contract for a service that is not fit for purpose with a company that has to continuously hide behind its t&c. I know that I am not the only one who is experiencing problems and like me most people I would have thought would have a little more patience and understanding if we had a little more communication from BT on when we can expect to be able to use its product as advertised. Also this would stop cynical people like me from posting on the forums.

Here is a traceroute showing the problems I am having,can someone from Bt plz advice if a fix is posssible soon please .
Target Name: www.bbc.com
         IP: 212.58.246.91
Date/Time: 11/08/2010 23:04:49 to 11/08/2010 23:06:44
1 N/A     N/A       0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms 192.168.1.1 [192.168.1.1]
2 N/A     N/A      13 ms   13 ms   13 ms   13 ms   13 ms   13 ms   13 ms   13 ms [217.32.143.227]
3 N/A     N/A      13 ms   13 ms   13 ms   13 ms   13 ms   13 ms   13 ms   13 ms [217.32.143.254]
4 N/A     N/A      15 ms   14 ms   14 ms   15 ms   15 ms   15 ms   15 ms   14 ms [213.120.181.18]
5 N/A     N/A      14 ms   14 ms   14 ms   15 ms   15 ms   15 ms   15 ms   15 ms [213.120.179.10]
6 N/A     N/A      15 ms   15 ms   15 ms   15 ms   15 ms   15 ms   15 ms   15 ms [213.120.179.178]
7 N/A     N/A     115 ms 116 ms 109 ms 118 ms 111 ms 108 ms 103 ms 122 ms acc1-10GigE-0-2-0.sf.21cn-ipp.bt.net [109.159.251.66]
8 N/A     N/A      19 ms   20 ms   19 ms   20 ms   20 ms   20 ms   19 ms   19 ms core1-te0-4-0-2.ealing.ukcore.bt.net [109.159.251.1]
9 N/A     N/A     115 ms 118 ms 110 ms 118 ms 109 ms 107 ms 104 ms 122 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.65.122]
10 N/A     N/A     116 ms 119 ms 114 ms 117 ms 107 ms 106 ms 301 ms 123 ms [194.74.65.42]
11 N/A     N/A     115 ms 120 ms 113 ms 115 ms 107 ms 106 ms 103 ms 121 ms [212.58.238.153]
12 N/A     N/A     112 ms 120 ms 113 ms 118 ms 107 ms 107 ms 104 ms 122 ms te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
13 N/A     N/A     116 ms 119 ms 112 ms 117 ms 107 ms 108 ms 105 ms 123 ms [212.58.255.12]
14 N/A     N/A     117 ms 118 ms 110 ms 117 ms 108 ms 106 ms 107 ms 122 ms bbc-vip012.cwwtf.bbc.co.uk [212.58.246.91]
Ping statistics for www.bbc.com
Packets: Sent = 8, Received = 8, Lost = 0 (0.0%)
Round Trip Times: Minimum = 106ms, Maximum = 122ms, Average = 113ms

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BT Infinity, Netgear6300 and Sonos

I have just swapped a BT HH3 router for a Netgear R6300. All PC's, tablet computers, phones connect fine to the new router with super fast connectivity on the 5G network. However when I hardwire in my Sonos system, everthing goes awry.
There is a Play 5 is connected to router, and NAS to the Play 5. 2 further Sonos amps connected wirelessly to the Play 5. I can no longer access internet radio, plus the various PCs and Ipads around the house start to lose their wireless connections (which go to "Limited Connectivity". If I unplug the Play 5 from the Netgear router the rest of the wireless network works fine, replug it in, network to the PC's. Also, when the system is connected up to the Netgear router I can no longer see the NAS from any PC's - reappears if I go back to HH3.
I've cycled the power on all the Sonos units/PCs etc between each router changer over.
The Netgenie app indicates that all the PC's connect fine to the router, it's more that the onward connection to the Openreach modem falls over when the Sonos is connected ?
Any ideas please ?

The 330/20 product was withdrawn by Openreach last month.
BT still advertise a 300/20 product (http://www.productsandservices.bt.com/products/broadband/packages?fttp=yes) so is either a mistake or capped upload.
My neighbour is on Infinity 4 and looking at his speed tests, it looks a capped upload to me.

BT Infinity Username and password

I have read that a username and a password will be sent to me before the arrival of the engineer. The engineer is arriving tomorrow, but i was not yet sent a username and password, whome should i contact to get it...
Solved!
Go to Solution.

Just went to the following forum which explains it all...
http://community.bt.com/t5/BT-Infinity/BT-Infinity-Username-and-Password/m-p/137469/highlight/true#M...

BT Infinity Problem and Atrocious Service

Hi everyone, first time poster, registered last week, hope someone can help me.
I've had BT Infinity since it arrived in my area last year, I was previously a very happy BE subscriber, but switched to BT when FTTC came to my area. All has gone well with my connection until a week ago, when it started to become very patchy, to say the least. My setup is as follows:
1) White BT Infinity Modem
2) HH3 plugged into the modem
3) A Netgear 8-port unmanaged switch plugged into the HH3. I did this because of curiously dire performance from the second HH3 ethernet port
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5) My Xbox 360 connects via Cat5e cable to the switch
6) My PC/server/Media Centre connects via Cat5e to the switch
7) My NAS (Synology Cubestation) connects via Cate5e to the switch
All has been well until a week ago, when the Broadband connection became patchy, for both Wifi and ethernet connections. Sometimes the connection would come back by itself, sometimes only when I rebooted the HH3 and modem. This got worse over a day or two, until I had no broadband connection at all.
The timeline from then is as follows:
1) Thursday 3-Nov @ 6:15am - I phone BT Infinity support and report a fault. I confirm an appointment for Friday am, between 8am and 1pm. I login to BT.com and am able to see this appointment. My wife organizes to take the day off from work to attend, unpaid (she's a yoga teacher).
2) Thursday 3-Nov @ 1pm - my wife arrives home to discover that a BT engineer has come and gone, leaving a "coudn't get in" card. Note, this was not a scheduled appointment.
3) Thursday 3-Nov 2pm - I phone BT Support, and they confirm that an engineer will attend the following day, as planned. I'm worried there may be a problem with this, because of the unplanned visit. They have no explanation for the earlier unplanned visit. They tell me they have spoken to "BT Wholesale", and they confirm the Friday visit is still on. I login to BT.com and still see the planned appointment, by also see another appointment added for 11:39am that day, a record of the unannounced visit.
4) Friday 4-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
5) Friday 4-Nov 1.30pm - I call BT India to report that no engineer attended the appointment. They have no explanation for this, except to apologise, and suggest it may have been some confusion with the engineer. They make another appointment for Saturday 5-Nov, also 8am to 1pm. I login to BT.com and am able to see the appointment. I arrange to take Saturday morning off work, unpaid (I'm a contractor).
6) Saturday 5-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
7) Saturday 4-Nov 1.15pm - I call BT Support to report that no engineer attended the appointment. They give me a lovely apology, and tell me that "BT Wholesale" cancelled the appointment. They cannot tell me why I didn't receive a notification, or why they couldn't tell me this earlier. They make another appointment for Monday 7-Nov, also 8am to 1pm. I login to BT.com and am able to see the appointment. My wife arranges to take a second day off work, unpaid.
8) Monday 7-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
9) Monday 7-Nov 13:30 - No BT engineer attended this morning. This is the third missing appointment in a row.
I have a few questions:
a) Is this normal and acceptable BT service?
b) What do I need to do to get an engineer to my house?
c) How do I get my broadband working again?
d) How do I escalate the whole affair to someone who can do more than just apologise?
(SMBK)
Solved!
Go to Solution.

My "Download IP Profile for your line is -38717 Kbps"
Therefore Max download speed I could achieve is 38Mbps
My "Upstream Rate IP profile on your line is - 2000 Kbps"
And my Max upload speed is 2Mbps
Artificially capped/reduced due to the Infinity Option 1 that I have. My line checker estimates upload capability of 11Mbps)
Have a look at THIS POST for an example of what the test result looks like.
And HERE for screen shots.
If you haven't run the BT speedtester before and therefore do not have your IP profile... perhaps you have some speed test results from other sites that you can compare.
For example my before and after Infinity results from http://www.speedtest.net/
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

BT Infinity 2 and Master Socket.

Hello all. We ordered our BT infinity 2 and telephone line and they said the engineer will be coming on the 13th to set things up. After looking through the installation of BT infinity I found out that it has to be connected to a master socket. This is my problem.
My master socket is located right next to my main door and there is an extention socket in my bedroom. Can I have the master socket moved during installation ? Having a bt hub where you keep your shoes looks odd. Will the engineer relocate the master socket or change the extention socket into a a master socket or I shouldn't be expecting anything ?

Reading through some of the posts, a lot of the installation depends on whether you get a decent engineer, luckily I did.
My master socket was in a downstairs room and my study / office is in the room right above it. I explained to the engineer what I wanted / needed. He was a bit hesitant as he said it meant him having to drill through an external wall, No it won't as I already have a hole that talkes an extension from the master to the study, right easy he says he could convert the extension to the master and make the old master socket the extension. Great, cup of tea and a few hob nobs later job done.
If the engineer can not do what mine did he should fit a 30m extension lead to the master socket and you can plug the hoem hub to this, my understanding is that the extension cable is pinned to skirting or wall they will not lay kit under carpet.
Good luck
Sholtie

BT Infinity 3 and 4

Isn't BT Infinity 3 and 4 suppose to have 30mb upload speed?
https://www.youtube.com/watch?v=mgIMG1ek_zI
https://www.youtube.com/watch?v=j_T5Bb4u16Q

The 330/20 product was withdrawn by Openreach last month.
BT still advertise a 300/20 product (http://www.productsandservices.bt.com/products/broadband/packages?fttp=yes) so is either a mistake or capped upload.
My neighbour is on Infinity 4 and looking at his speed tests, it looks a capped upload to me.

Difference between infinity checker and actual spe...

Hi,
A few months back my street became infinity enabled and the speedtester on the infinity page said i can/could get 53.3/15.7 so i signed up. I understand that i would not probably not receive the full amount the infinity checker quoted but i was slightly dissapointed when my line finally stabilized and i was receiving 43/7, however my previous broadband was only 3.8/0.7 i decided to not chase it.
Now after a month of it being stable at 43/7 it suddenly dropped to 36/7 and after 5 days at this speed i checked it and found the ip profiles of the line set at 36.64/20. I decided to contact BT via online chat and after a 2hr encounter with India there was no fault found on the line and i was told there was nothing they can do. So i guess my question is would you be happy recieving 36/7 when the initial speedcheck (which does not say estimate as far as i can see) was 53/15?

On installation it was a lot lower than the estimate which could indicate a faulty install, or just a bad estimate.
As the speed has now dropped, this could also be the same or different fault.
Keep your eye on it, if it drops to half the installation speed then that to me would indicate a fault.
Is there any noise on the phone?
If you found this post helpful, please click on the star on the left
If not, I'll try again

We purchased infinity blade and when we try to sync it on our itouch 3rd gen it says not compatible for this ipod

We purchased an app called infinity blade and when trying to sync it to our 3rd gen ipod touch a message pops up on computer the it is not compatible to this ipod?

Let me guess; you bought an iPod Touch that was labeled as an iPod Touch 3rd gen 8 gigabyte. first off that doesn't exist, apple resold the 2nd gen 8gb when the 3rd gen came out, as it would be a cheaper option for people. the 2nd gen is severely slower than the 3rd gen, and so infinity blade can not run on it, as many current games cannot as they are too powerful and barley work on a 3rd gen already, playing choppily and they lag a ton. Check to make sure the app requirments in the side of iTunes store says your device can work. Many stores labeled the re-release or the 2nd gen, which included the then current update which would have cost money for older devices, as a 3rd gen for some reason, even though Apple did not. If you do not believe me, check on apple for the list of iPod's that exist, labeled "Which iPod do I have?" also, you can check to see if you can update to iOS 5.0.1, the current iOS version, which can only be put on 3rd gen iPod touches and above, without a hack, as there is no more that can be put on older devices, as the new features require a faster CPU and more RAM, again, not enough in a 2nd or lower.

TS1702 I bought Gold in Infinity Blade2 and the game say "Connection Fail" (6 times). It's show in Purchase History... But I Don't Get any Gold... I need a Refund

I bought Gold in Infinity Blade2 and the game say "Connection Fail" (6 times).
It's show in Purchase History... But I Don't Get any Gold... I need a Refund
Please help

Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck

Adobe marketing videos? Hype vs. reality? Please weigh in...

Howdy, all...
So, I just finished watching this video piece that was emailed to me by Adobe:
http://tv.adobe.com/watch/cs-55-production-premium-feature-tour-/premiere-pros-64bit-editi ng-and-grading-power-
In this video, they show a laptop displaying 10 HD tracks of footage, in mixed formats, with multiple color corrections and keys, all playing back in realtime (although reduced resolution), and this on a non-GPU accelerated computer.
However, reading the messages on this forum, it would seem that ANY HD editing (even custs and dissolves) is beyond the reach of all but the most expensive desktop-replacement 10lb behemoths.
I'm just wondering where on the continuum of reality PPRo CS5.5 actually falls. Does anyone have experience using PPro on a reasonably priced (ie. $1500) laptop with an external USB3 drive, or the like? Is 2-3 tracks of basic HD editing doable?
Most importantly....is Adobe kidding us with the performance in this video? Is it tweaked to death just for their roadshow, or pure hype?
Love to hear all opinions...
Best,
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some benchies for laptop vs desktop..
while not exactly addressing the question is does bear some fruit and a little perspective.
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desktop
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New infinity line and major speed issues with almo...

Hi,
Just has infinity installed after moving from my previous FTTC provider. With the previous provider i was getting 16 down / 1-2 up and it worked great.
Had my my new inifnity line put in on thrsday and i am getting 17 down / 0.5 up!!
I work from home and connect to the office via vpn and remote desktop and its almost unusable. Laggy, slow, unrepsonsive and is constantly dropping the connection with a failed to read from socket error and is making it very difficult to work form home effectively.
I have a 4g EE modem also and if i switch to this it is like lightening compared.
I also had absolutely no connection issues with my previous provider and as i posted above had a mich better uplink speed - which is where i think im getting most of my issues.
When i signed up to BT this is what i was sent via email:
We estimate your download speed will be 19.1Mb.
We estimate your upload speed will be 3.9Mb.
Im fine with the download but the uplink is shocking compared to the estimate - and as i had much better before i think something is amiss.
Also when i signed up i was told that if i had any connection issues with the new line i had to notify BT within 7 days and it woudl eb investingated but it seems there are so many roadblocks to creating support tickets etc.. Its like it s been hard to report a fault on purpose.
Where can i create a support ticket or similar to get this looked at?
Thanks
Damian

dgreenuk wrote:
Hi,
I work from home and connect to the office via vpn and remote desktop and its almost unusable. Laggy, slow, unrepsonsive and is constantly dropping the connection with a failed to read from socket error and is making it very difficult to work form home effectively.
Thanks
Damian
As you use the internet for work purposes did you have business broadband with your previous provider ?
This is the Residential forum. You may be better posting on the BT Business forum.
Best regards,
dfenceman

New Infinity install and Philips Smart TV

Any ideas on how to resolve my connection issue. I have a Philips smart TV which until I had Infinity and the new HH3 installed on Thurs(7th Feb.) connected without any issues with my previous supplier's BB (Sky). Tv is connected and finding net ok but cant/wont connect to Smart Tv. I've enabled Port clamping as advised in other posts but still no joy. Any other suggestions appreciated. I pretty sure its not a TV issue as It worked no problems pre Infinity and TV is as up to date as you can get,Software update etc.
Thanks
Solved!
Go to Solution.

Hi,
I have the same problem with a Philips 40pfl8605 and a home hub 3 (but not the infinity package). the tv connects to the router, either wirelessly or via ethernet, but will not load Net TV. I get an error message which says 'Philips server not found. Try again later).
Keith, I'm on my home network now but you're link wouldn't open a few minutes ago. I can't work out how to message you directly on this forum, but if you can send me the content of that link on the thread, i'd be grateful. I'm pretty sure this problem stems from the router as the Net TV has connected in the past, when I've had a netgear router. Philips have been useless and after running through standard checklists such as clearing the Net TV memory, reinstalling software (which is up-to-date) etc, simply advised to send the (3yr-old) tv for repair.
Looking forward to hearing from you.

BT infinity + BF4 and cod

hi ive had this net now for a couple of weeks stable nice speed but when i play games i shot someone and it wont kill or register a hit it does it most of the time getting annoying because other people kill me in seconds anyway i can stop this is for ps4 thanks

Hi, you need to read the fifa routing thread as it has some relevance. Gaming on infinity is rubbish, bf4 is unplayable Bt did re route our connection over the weekend to skip paris which made BF4 absolutly a joy to play and it worked as when you shot people they got shot. Then came monday and BT re routed us back through paris and now BF4 is unplayable!
I am leaving BT to go with another provider as soon as i am able so if you are a serious gamer like myself i suggest you move supplier while your still in your cooling of period to an ISP who can supply you with what you require a decent gaming connection.

BT Infinity 2 and Non BT Router

I have yet to have my service activiated. I'll get an engineer on 20th June, and to be perfectly frank I don't think I'll be sleeping for a few nights before that date......
My question is simple: is it possible to use a third party router with the Infinity 2 service?
I have been told that you HAVE to use BTs router to connect you to the exchange, however is it possible to use BTs router in pass through mode, in order that I can attach my Draytek, which manages a number of VPN connections to various places?
If this is not possible then there is no real problem, I will work around it - but I was interested to know the answer.
Many thanks.

The HH3 sets up a pppoe connection to BT. If you want to replace that then the draytek has to set up a pppoe connection instead. If you want to use the HH3 you can put the draytek in the DMZ.

BT Infinity - Master and Extension Sockets

Hi all,
Last night I got talked into signing up for BT inifnity + TV which they are due to install within the next few weeks however, i didnt realise that they have to connect the hub to the master socket which is currently located in my kitchen! My existing hub is connected to an extension socket located in the lounge and this is where I want the new hub to be located. I see that they can provide 30m of wiring but I dont want wiring all over my house! Can they make the existing outlet in the lounge the master socket and make the existing master socket the extension? (without any new wiring!). If they cant do it i will have to cancel.
I have tried to contact BT about installation but cant seem to find a number to call.
Thanks

Thanks for that correction. I can understand that some of the households where instattions are undertekn must be a nightmare to work in.
So, provided there are no safety issues, as a rule the OpenReach engineer will install the HH5 in the location of the customer's choice without them having to pay BT £130 for moving the MS?
To repeat, my experience like that of many other BT customers is that the OpenRreach engineers are very helpful and will move the MS subject to the caveat from Helios.
The customer's main problem may be with the management of the order by BT customer services: my order was never closed, locking me out of My Broadband on the My BT Portal and my phone line account Anytime Calls and International Freedom add-ons were removed from My Phone after being charged x2 for them! Two weeks and several calls and chats with customer suppport and this is still the case.
BT Infinity is good though.

Infinity... Hype and Reality

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