Ink rejection (original ink)

My printer Hp Photosmart c4380 all-in-one claims the ink is missing or "broken".
The printer had not been used for some time and both the new ink(HP photoink)and printer has been cold (stored in a dry basement in Norway).
The first pages was OK  and then it stopped.
Then I bought a new unoriginal ink(black) and the message was the same.
I only used the right ink- "container".
I don`t want to buy more ink in case I have to buy a new printer....

Hi - I found this document that might help.  Specifically, step 3.  It takes you through cleaning the contacts on the cartridge and in the carriage which can cause the printer not to recognize the cartridge.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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    $log_level = 4; # (defaults to 0)
    # Customizeable template for the most interesting log file entry (e.g. with
    # $log_level=0) (take care to properly quote Perl special characters like '\')
    # For a list of available macros see README.customize .
    # only log infected messages (useful with log level 0):
    # $log_templ = '[? %#V |[? %#F ||banned filename ([%F|,])]|infected ([%V|,])]#
    # [? %#V |[? %#F ||, from=<%o>, to=[<%R>|,][? %i ||, quarantine %i]]#
    # |, from=<%o>, to=[<%R>|,][? %i ||, quarantine %i]]';
    # log both infected and noninfected messages (default):
    $log_templ = '[? %#V |[? %#F |[?%#D|Not-Delivered|Passed]|BANNED name/type (%F)]|INFECTED (%V)], #
    <%o> -> [<%R>|,][? %i ||, quarantine %i], Message-ID: %m, Hits: %c';
    # Section IV - Notifications/DSN, BOUNCE/REJECT/DROP/PASS destiny, quarantine
    # Select notifications text encoding when Unicode-aware Perl is converting
    # text from internal character representation to external encoding (charset
    # in MIME terminology)
    # to be used in RFC 2047-encoded header field bodies, e.g. in Subject:
    #$hdr_encoding = 'iso-8859-1'; # (default: 'iso-8859-1')
    # to be used in notification body text: its encoding and Content-type.charset
    #$bdy_encoding = 'iso-8859-1'; # (default: 'iso-8859-1')
    # Default template texts for notifications may be overruled by directly
    # assigning new text to template variables, or by reading template text
    # from files. A second argument may be specified in a call to read_text(),
    # specifying character encoding layer to be used when reading from the
    # external file, e.g. 'utf8', 'iso-8859-1', or often just $bdy_encoding.
    # Text will be converted to internal character representation by Perl 5.8.0
    # or later; second argument is ignored otherwise. See PerlIO::encoding,
    # Encode::PerlIO and perluniintro man pages.
    # $notify_sender_templ = read_text('/var/amavis/notify_sender.txt');
    # $notify_virus_sender_templ= read_text('/var/amavis/notify_virus_sender.txt');
    # $notify_virus_admin_templ = read_text('/var/amavis/notify_virus_admin.txt');
    # $notify_virus_recips_templ= read_text('/var/amavis/notify_virus_recips.txt');
    # $notify_spam_sender_templ = read_text('/var/amavis/notify_spam_sender.txt');
    # $notify_spam_admin_templ = read_text('/var/amavis/notify_spam_admin.txt');
    # If notification template files are collectively available in some directory,
    # use read_l10n_templates which calls read_text for each known template.
    # read_l10n_templates('/etc/amavis/en_US');
    # Here is an overall picture (sequence of events) of how pieces fit together
    # (only virus controls are shown, spam controls work the same way):
    # bypass_virus_checks set for all recipients? ==> PASS
    # no viruses? ==> PASS
    # log virus if $log_templ is nonempty
    # quarantine if $virus_quarantine_to is nonempty
    # notify admin if $virus_admin (lookup) nonempty
    # notify recips if $warnvirusrecip and (recipient is local or $warn_offsite)
    # add address extensions for local recipients (when enabled)
    # send (non-)delivery notifications
    # to sender if DSN needed (BOUNCE) or ($warnvirussender and D_PASS)
    # virus_lovers or final_destiny==D_PASS ==> PASS
    # DISCARD (2xx) or REJECT (5xx) (depending on final_*_destiny)
    # Equivalent flow diagram applies for spam checks.
    # If a virus is detected, spam checking is skipped entirely.
    # The following symbolic constants can be used in *destiny settings:
    # D_PASS mail will pass to recipients, regardless of bad contents;
    # D_DISCARD mail will not be delivered to its recipients, sender will NOT be
    # notified. Effectively we lose mail (but will be quarantined
    # unless disabled). Not a decent thing to do for a mailer.
    # D_BOUNCE mail will not be delivered to its recipients, a non-delivery
    # notification (bounce) will be sent to the sender by amavisd-new;
    # Exception: bounce (DSN) will not be sent if a virus name matches
    # $viruses_that_fake_sender_re, or to messages from mailing lists
    # (Precedence: bulk|list|junk);
    # D_REJECT mail will not be delivered to its recipients, sender should
    # preferably get a reject, e.g. SMTP permanent reject response
    # (e.g. with milter), or non-delivery notification from MTA
    # (e.g. Postfix). If this is not possible (e.g. different recipients
    # have different tolerances to bad mail contents and not using LMTP)
    # amavisd-new sends a bounce by itself (same as D_BOUNCE).
    # Notes:
    # D_REJECT and D_BOUNCE are similar, the difference is in who is responsible
    # for informing the sender about non-delivery, and how informative
    # the notification can be (amavisd-new knows more than MTA);
    # With D_REJECT, MTA may reject original SMTP, or send DSN (delivery status
    # notification, colloquially called 'bounce') - depending on MTA;
    # Best suited for sendmail milter, especially for spam.
    # With D_BOUNCE, amavisd-new (not MTA) sends DSN (can better explain the
    # reason for mail non-delivery, but unable to reject the original
    # SMTP session). Best suited to reporting viruses, and for Postfix
    # and other dual-MTA setups, which can't reject original client SMTP
    # session, as the mail has already been enqueued.
    $final_virus_destiny = D_BOUNCE; # (defaults to D_BOUNCE)
    $final_banned_destiny = D_BOUNCE; # (defaults to D_BOUNCE)
    $final_spam_destiny = D_PASS; # (defaults to D_REJECT)
    $final_bad_header_destiny = D_PASS; # (defaults to D_PASS), D_BOUNCE suggested
    # Alternatives to consider for spam:
    # - use D_PASS if clients will do filtering based on inserted mail headers;
    # - use D_DISCARD, if kill_level is set safely high;
    # - use D_BOUNCE instead of D_REJECT if not using milter;
    # There are no sensible alternatives to D_BOUNCE for viruses, but consider:
    # - use D_PASS (or virus_lovers) and $warnvirussender=1 to deliver viruses;
    # - use D_REJECT instead of D_BOUNCE if using milter and under heavy
    # virus storm;
    # Don't bother to set both D_DISCARD and $warn*sender=1, it will get mapped
    # to D_BOUNCE.
    # The separation of *_destiny values into D_BOUNCE, D_REJECT, D_DISCARD
    # and D_PASS made settings $warnvirussender and $warnspamsender only still
    # useful with D_PASS.
    # The following $warn*sender settings are ONLY used when mail is
    # actually passed to recipients ($final_*_destiny=D_PASS, or *_lovers*).
    # Bounces or rejects produce non-delivery status notification anyway.
    # Notify virus sender?
    #$warnvirussender = 1; # (defaults to false (undef))
    # Notify spam sender?
    #$warnspamsender = 1; # (defaults to false (undef))
    # Notify sender of banned files?
    #$warnbannedsender = 1; # (defaults to false (undef))
    # Notify sender of syntactically invalid header containing non-ASCII characters?
    #$warnbadhsender = 1; # (defaults to false (undef))
    # Notify virus (or banned files) RECIPIENT?
    # (not very useful, but some policies demand it)
    #$warnvirusrecip = 1; # (defaults to false (undef))
    #$warnbannedrecip = 1; # (defaults to false (undef))
    # Notify also non-local virus/banned recipients if $warn*recip is true?
    # (including those not matching local_domains*)
    #$warn_offsite = 1; # (defaults to false (undef), i.e. only notify locals)
    # Treat envelope sender address as unreliable and don't send sender
    # notification / bounces if name(s) of detected virus(es) match the list.
    # Note that virus names are supplied by external virus scanner(s) and are
    # not standardized, so virus names may need to be adjusted.
    # See README.lookups for syntax.
    $viruses_that_fake_sender_re = new_RE(
    qr'nimda|hybris|klez|bugbear|yaha|braid|sobig|fizzer|palyh|peido|holar'i );
    # where to send ADMIN VIRUS NOTIFICATIONS (should be a fully qualified address)
    # - the administrator address may be a simple fixed e-mail address (a scalar),
    # or may depend on the SENDER address (e.g. its domain), in which case
    # a ref to a hash table can be specified (specify lower-cased keys,
    # dot is a catchall, see README.lookups).
    # Empty or undef lookup disables virus admin notifications.
    $virus_admin = '[email protected]';
    # $virus_admin = undef; # do not send virus admin notifications (default)
    # $virus_admin = {'not.example.com' => '', '.' => '[email protected]'};
    # $virus_admin = '[email protected]';
    # equivalent to $virus_admin, but for spam admin notifications:
    #$spam_admin = '[email protected]';# $spam_admin = undef; # do not send spam admin notifications (default)
    # $spam_admin = {'not.example.com' => '', '.' => '[email protected]'};
    #advanced example, using a hash lookup table:
    # - $virus_admin = {
    # '[email protected]' => '[email protected]',
    # '.sub1.example.com' => '[email protected]',
    # '.sub2.example.com' => '', # don't send admin notifications
    # 'a.sub3.example.com' => '[email protected]',
    # '.sub3.example.com' => '[email protected]',
    # '.example.com' => '[email protected]', # catchall for our virus senders
    # '.' => '[email protected]', # catchall for the rest
    # whom notification reports are sent from (ENVELOPE SENDER);
    # may be a null reverse path, or a fully qualified address:
    # (admin and recip sender addresses default to $mailfrom
    # for compatibility, which in turn defaults to undef (empty) )
    # If using strings in double quotes, don't forget to quote @, i.e. \@
    $mailfrom_notify_admin = "virusalert\@$mydomain";
    $mailfrom_notify_recip = "virusalert\@$mydomain";
    $mailfrom_notify_spamadmin = "spam.police\@$mydomain";
    # 'From' HEADER FIELD for sender and admin notifications.
    # This should be a replyable address, see rfc1894. Not to be confused
    # with $mailfrom_notify_sender, which is the envelope address and
    # should be empty (null reverse path) according to rfc2821.
    # $hdrfrom_notify_sender = "amavisd-new <postmaster\@$mydomain>";
    # $hdrfrom_notify_sender = 'amavisd-new <[email protected]>';
    # (defaults to: "amavisd-new <postmaster\@$myhostname>")
    # $hdrfrom_notify_admin = $mailfrom_notify_admin;
    # (defaults to: $mailfrom_notify_admin)
    # $hdrfrom_notify_spamadmin = $mailfrom_notify_spamadmin;
    # (defaults to: $mailfrom_notify_spamadmin)
    # whom quarantined messages appear to be sent from (envelope sender)
    $mailfrom_to_quarantine = undef; # original sender if undef, or set explicitly
    # (default is undef)
    # Location to put infected mail into: (applies to 'local:' quarantine method)
    # empty for not quarantining, may be a file (mailbox),
    # or a directory (no trailing slash)
    # (the default value is undef, meaning no quarantine)
    $QUARANTINEDIR = '/var/virusmails';
    #$virus_quarantine_method = "local:virus-%i-%n"; # default
    #$spam_quarantine_method = "local:spam-%b-%i-%n"; # default
    #use the new 'bsmtp:' method as an alternative to the default 'local:'
    #$virus_quarantine_method = "bsmtp:$QUARANTINEDIR/virus-%i-%n.bsmtp";
    #$spam_quarantine_method = "bsmtp:$QUARANTINEDIR/spam-%b-%i-%n.bsmtp";
    # When using the 'local:' quarantine method (default), the following applies:
    # A finer control of quarantining is available through variable
    # $virus_quarantine_to/$spam_quarantine_to. It may be a simple scalar string,
    # or a ref to a hash lookup table, or a regexp lookup table object,
    # which makes possible to set up per-recipient quarantine addresses.
    # The value of scalar $virus_quarantine_to/$spam_quarantine_to (or a
    # per-recipient lookup result from the hash table %$virus_quarantine_to)
    # is/are interpreted as follows:
    # VARIANT 1:
    # empty or undef disables quarantine;
    # VARIANT 2:
    # a string NOT containg an '@';
    # amavisd will behave as a local delivery agent (LDA) and will quarantine
    # viruses to local files according to hash %local_delivery_aliases (pseudo
    # aliases map) - see subroutine mail_to_local_mailbox() for details.
    # Some of the predefined aliases are 'virus-quarantine' and 'spam-quarantine'.
    # Setting $virus_quarantine_to ($spam_quarantine_to) to this string will:
    # * if $QUARANTINEDIR is a directory, each quarantined virus will go
    # to a separate file in the $QUARANTINEDIR directory (traditional
    # amavis style, similar to maildir mailbox format);
    # * otherwise $QUARANTINEDIR is treated as a file name of a Unix-style
    # mailbox. All quarantined messages will be appended to this file.
    # Amavisd child process must obtain an exclusive lock on the file during
    # delivery, so this may be less efficient than using individual files
    # or forwarding to MTA, and it may not work across NFS or other non-local
    # file systems (but may be handy for pickup of quarantined files via IMAP
    # for example);
    # VARIANT 3:
    # any email address (must contain '@').
    # The e-mail messages to be quarantined will be handed to MTA
    # for delivery to the specified address. If a recipient address local to MTA
    # is desired, you may leave the domain part empty, e.g. 'infected@', but the
    # '@' character must nevertheless be included to distinguish it from variant 2.
    # This method enables more refined delivery control made available by MTA
    # (e.g. its aliases file, other local delivery agents, dealing with
    # privileges and file locking when delivering to user's mailbox, nonlocal
    # delivery and forwarding, fan-out lists). Make sure the mail-to-be-quarantined
    # will not be handed back to amavisd for checking, as this will cause a loop
    # (hopefully broken at some stage)! If this can be assured, notifications
    # will benefit too from not being unecessarily virus-scanned.
    # By default this is safe to do with Postfix and Exim v4 and dual-sendmail
    # setup, but probably not safe with sendmail milter interface without
    # precaution.
    # (the default value is undef, meaning no quarantine)
    #$virus_quarantine_to = '[email protected]'; # traditional local quarantine
    #$virus_quarantine_to = 'infected@'; # forward to MTA for delivery
    #$virus_quarantine_to = "virus-quarantine\@$mydomain"; # similar
    #$virus_quarantine_to = '[email protected]'; # similar
    #$virus_quarantine_to = undef; # no quarantine
    #$virus_quarantine_to = new_RE( # per-recip multiple quarantines
    # [qr'^user@example\.com$'i => 'infected@'],
    # [qr'^(.*)@example\.com$'i => 'virus-${1}@example.com'],
    # [qr'^(.*)(@[^@])?$'i => 'virus-${1}${2}'],
    # [qr/.*/ => 'virus-quarantine'] );
    # similar for spam
    # (the default value is undef, meaning no quarantine)
    #$spam_quarantine_to = '[email protected]';
    #$spam_quarantine_to = "spam-quarantine\@$mydomain";
    #$spam_quarantine_to = new_RE( # per-recip multiple quarantines
    # [qr'^(.*)@example\.com$'i => 'spam-${1}@example.com'],
    # [qr/.*/ => 'spam-quarantine'] );
    # In addition to per-recip quarantine, a by-sender lookup is possible. It is
    # similar to $spam_quarantine_to, but the lookup key is the sender address:
    #$spam_quarantine_bysender_to = undef; # dflt: no by-sender spam quarantine
    # Add X-Virus-Scanned header field to mail?
    $X_HEADER_TAG = 'X-Virus-Scanned'; # (default: undef)
    # Leave empty to add no header field # (default: undef)
    $X_HEADER_LINE = "by amavisd-new at $mydomain";
    $remove_existing_x_scanned_headers = 0; # leave existing X-Virus-Scanned alone
    #$remove_existing_x_scanned_headers= 1; # remove existing headers
    # (defaults to false)
    $remove_existing_spam_headers = 0; # leave existing X-Spam* headers alone
    #$remove_existing_spam_headers = 1; # remove existing spam headers if
    # spam scanning is enabled (default)
    # set $bypass_decode_parts to true if you only do spam scanning, or if you
    # have a good virus scanner that can deal with compression and recursively
    # unpacking archives by itself, and save amavisd the trouble.
    # Disabling decoding also causes banned_files checking to only see
    # MIME names and MIME content types, not the content classification types
    # as provided by the file(1) utility.
    # It is a double-edged sword, make sure you know what you are doing!
    #$bypass_decode_parts = 1; # (defaults to false)
    # don't trust this file type or corresponding unpacker for this file type,
    # keep both the original and the unpacked file
    # (lookup key is what file(1) utility returned):
    $keep_decoded_original_re = new_RE(
    qr'^(ASCII|text|uuencoded|xxencoded|binhex)'i,
    # Checking for banned MIME types and names. If any mail part matches,
    # the whole mail is rejected, much like the way viruses are handled.
    # A list in object $banned_filename_re can be defined to provide a list
    # of Perl regular expressions to be matched against each part's:
    # * Content-Type value (both declared and effective mime-type),
    # including the possible security risk content types
    # message/partial and message/external-body, as specified by rfc2046;
    # * declared (recommended) file names as specified by MIME subfields
    # Content-Disposition.filename and Content-Type.name, both in their
    # raw (encoded) form and in rfc2047-decoded form if applicable;
    # * file content type as guessed by 'file(1)' utility, both the raw result
    # from file(1), as well as short type name, classified into names such as
    # .asc, .txt, .html, .doc, .jpg, .pdf, .zip, .exe, ..., which is always
    # beginning with a dot - see subroutine determine_file_types().
    # This step is done only if $bypass_decode_parts is not true.
    # * leave $banned_filename_re undefined to disable these checks
    # (giving an empty list to new_RE() will also always return false)
    $banned_filename_re = new_RE(
    qr'\.[a-zA-Z][a-zA-Z0-9]{0,3}\.(vbs|pif|scr|bat|com|exe|dll)$'i, # double extension
    # qr'.\.(exe|vbs|pif|scr|bat|com)$'i, # banned extension - basic
    # qr'.\.(ade|adp|bas|bat|chm|cmd|com|cpl|crt|exe|hlp|hta|inf|ins|isp|js|
    # jse|lnk|mdb|mde|msc|msi|msp|mst|pcd|pif|reg|scr|sct|shs|shb|vb|
    # vbe|vbs|wsc|wsf|wsh)$'ix, # banned extension - long
    # qr'^\.(exe|zip|lha|tnef)$'i, # banned file(1) types
    # qr'^application/x-msdownload$'i, # banned MIME types
    # qr'^message/partial$'i, qr'^message/external-body$'i, # rfc2046
    # See http://support.microsoft.com/default.aspx?scid=kb;EN-US;q262631
    # and http://www.cknow.com/vtutor/vtextensions.htm
    # A little trick: a pattern qr'\.exe$' matches both a short type name '.exe',
    # as well as any file name which happens to end with .exe. If only matching
    # a file name is desired, but not the short name, a pattern qr'.\.exe$'i
    # or similar may be used, which requires that at least one character preceeds
    # the '.exe', and so it will never match short file types, which always start
    # with a dot.
    # Section V - Per-recipient and per-sender handling, whitelisting, etc.
    # %virus_lovers, @virus_lovers_acl and $virus_lovers_re lookup tables:
    # (these should be considered policy options, they do not disable checks,
    # see bypas*checks for that!)
    # Exclude certain RECIPIENTS from virus filtering by adding their lower-cased
    # envelope e-mail address (or domain only) to the hash %virus_lovers, or to
    # the access list @virus_lovers_acl - see README.lookups and examples.
    # Make sure the appropriate form (e.g. external/internal) of address
    # is used in case of virtual domains, or when mapping external to internal
    # addresses, etc. - this is MTA-specific.
    # Notifications would still be generated however (see the overall
    # picture above), and infected mail (if passed) gets additional header:
    # X-AMaViS-Alert: INFECTED, message contains virus: ...
    # (header not inserted with milter interface!)
    # NOTE (milter interface only): in case of multiple recipients,
    # it is only possible to drop or accept the message in its entirety - for all
    # recipients. If all of them are virus lovers, we'll accept mail, but if
    # at least one recipient is not a virus lover, we'll discard the message.
    # %bypass_virus_checks, @bypass_virus_checks_acl and $bypass_virus_checks_re
    # lookup tables:
    # (this is mainly a time-saving option, unlike virus_lovers* !)
    # Similar in concept to %virus_lovers, a hash %bypass_virus_checks,
    # access list @bypass_virus_checks_acl and regexp list $bypass_virus_checks_re
    # are used to skip entirely the decoding, unpacking and virus checking,
    # but only if ALL recipients match the lookup.
    # %bypass_virus_checks/@bypass_virus_checks_acl/$bypass_virus_checks_re
    # do NOT GUARANTEE the message will NOT be checked for viruses - this may
    # still happen when there is more than one recipient for a message, and
    # not all of them match these lookup tables. To guarantee virus delivery,
    # a recipient must also match %virus_lovers/@virus_lovers_acl lookups
    # (but see milter limitations above),
    # NOTE: it would not be clever to base virus checks on SENDER address,
    # since there are no guarantees that it is genuine. Many viruses
    # and spam messages fake sender address. To achieve selective filtering
    # based on the source of the mail (e.g. IP address, MTA port number, ...),
    # use mechanisms provided by MTA if available.
    # Similar to lookup tables controlling virus checking, there exist
    # spam scanning, banned names/types, and headers_checks control counterparts:
    # %spam_lovers, @spam_lovers_acl, $spam_lovers_re
    # %banned_files_lovers, @banned_files_lovers_acl, $banned_files_lovers_re
    # %bad_header_lovers, @bad_header_lovers_acl, $bad_header_lovers_re
    # and:
    # %bypass_spam_checks/@bypass_spam_checks_acl/$bypass_spam_checks_re
    # %bypass_banned_checks/@bypass_banned_checks_acl/$bypass_banned_checks_re
    # %bypass_header_checks/@bypass_header_checks_acl/$bypass_header_checks_re
    # See README.lookups for details about the syntax.
    # The following example disables spam checking altogether,
    # since it matches any recipient e-mail address (any address
    # is a subdomain of the top-level root DNS domain):
    # @bypass_spam_checks_acl = qw( . );
    # @bypass_header_checks_acl = qw( [email protected] );
    # @bad_header_lovers_acl = qw( [email protected] );
    # See README.lookups for further detail, and examples below.
    # $virus_lovers{lc("postmaster\@$mydomain")} = 1;
    # $virus_lovers{lc('[email protected]')} = 1;
    # $virus_lovers{lc('[email protected]')} = 1;
    # $virus_lovers{lc('some.user@')} = 1; # this recipient, regardless of domain
    # $virus_lovers{lc('[email protected]')} = 0; # never, even if domain matches
    # $virus_lovers{lc('example.com')} = 1; # this domain, but not its subdomains
    # $virus_lovers{lc('.example.com')}= 1; # this domain, including its subdomains
    #or:
    # @virus_lovers_acl = qw( [email protected] !lab.xxx.com .xxx.com yyy.org );
    # $bypass_virus_checks{lc('[email protected]')} = 1;
    # @bypass_virus_checks_acl = qw( some.ddd !butnot.example.com .example.com );
    # @virus_lovers_acl = qw( [email protected] );
    # $virus_lovers_re = new_RE( qr'(helpdesk|postmaster)@example\.com$'i );
    # $spam_lovers{lc("postmaster\@$mydomain")} = 1;
    # $spam_lovers{lc('[email protected]')} = 1;
    # $spam_lovers{lc('[email protected]')} = 1;
    # @spam_lovers_acl = qw( !.example.com );
    # $spam_lovers_re = new_RE( qr'^user@example\.com$'i );
    # don't run spam check for these RECIPIENT domains:
    # @bypass_spam_checks_acl = qw( d1.com .d2.com a.d3.com );
    # or the other way around (bypass check for all BUT these):
    # @bypass_spam_checks_acl = qw( !d1.com !.d2.com !a.d3.com . );
    # a practical application: don't check outgoing mail for spam:
    # @bypass_spam_checks_acl = ( "!.$mydomain", "." );
    # (a downside of which is that such mail will not count as ham in SA bayes db)
    # Where to find SQL server(s) and database to support SQL lookups?
    # A list of triples: (dsn,user,passw). (dsn = data source name)
    # Specify more than one for multiple (backup) SQL servers.
    # See 'man DBI', 'man DBD::mysql', 'DBD::Pg', ... for details.
    # @lookup_sql_dsn =
    # ( ['DBI:mysql:mail:host1', 'some-username1', 'some-password1'],
    # ['DBI:mysql:mail:host2', 'some-username2', 'some-password2'] );
    # ('mail' in the example is the database name, choose what you like)
    # With PostgreSQL the dsn (first element of the triple) may look like:
    # 'DBI:Pg:host=host1;dbname=mail'
    # The SQL select clause to fetch per-recipient policy settings.
    # The %k will be replaced by a comma-separated list of query addresses
    # (e.g. full address, domain only, catchall). Use ORDER, if there
    # is a chance that multiple records will match - the first match wins.
    # If field names are not unique (e.g. 'id'), the later field overwrites the
    # earlier in a hash returned by lookup, which is why we use '*,users.id'.
    # No need to uncomment the following assignment if the default is ok.
    # $sql_select_policy = 'SELECT *,users.id FROM users,policy'.
    # ' WHERE (users.policy_id=policy.id) AND (users.email IN (%k))'.
    # ' ORDER BY users.priority DESC';
    # The SQL select clause to check sender in per-recipient whitelist/blacklist
    # The first SELECT argument '?' will be users.id from recipient SQL lookup,
    # the %k will be sender addresses (e.g. full address, domain only, catchall).
    # The default value is:
    # $sql_select_white_black_list = 'SELECT wb FROM wblist,mailaddr'.
    # ' WHERE (rid=?) AND (sid=mailaddr.id) AND (mailaddr.email IN (%k))'.
    # ' ORDER BY mailaddr.priority DESC';
    # To disable SQL white/black list, set to undef (otherwise comment-out
    # the following statement, leaving it at the default value):
    $sql_select_white_black_list = undef; # undef disables SQL white/blacklisting
    # If you decide to pass viruses (or spam) to certain recipients using the
    # above lookup tables or using $final_virus_destiny=1, you can set
    # the variable $addr_extension_virus ($addr_extension_spam) to some
    # string, and the recipient address will have this string appended
    # as an address extension to the local-part of the address. This extension
    # can be used by final local delivery agent to place such mail in different
    # folders. Leave these two variables undefined or empty strings to prevent
    # appending address extensions. Setting has no effect on recipient which will
    # not be receiving viruses/spam. Recipients who do not match lookup tables
    # local_domains* are not affected.
    # LDAs usually default to stripping away address extension if no special
    # handling is specified, so having this option enabled normally does no harm,
    # provided the $recipients_delimiter matches the setting on the final
    # MTA's LDA.
    # $addr_extension_virus = 'virus'; # (default is undef, same as empty)
    # $addr_extension_spam = 'spam'; # (default is undef, same as empty)
    # $addr_extension_banned = 'banned'; # (default is undef, same as empty)
    # Delimiter between local part of the recipient address and address extension
    # (which can optionally be added, see variables $addr_extension_virus and
    # $addr_extension_spam). E.g. recipient address <[email protected]> gets changed
    # to <[email protected]>.
    # Delimiter should match equivalent (final) MTA delimiter setting.
    # (e.g. for Postfix add 'recipient_delimiter = +' to main.cf)
    # Setting it to an empty string or to undef disables this feature
    # regardless of $addr_extension_virus and $addr_extension_spam settings.
    $recipient_delimiter = '+'; # (default is '+')
    # true: replace extension; false: append extension
    # $replace_existing_extension = 1; # (default is false)
    # Affects matching of localpart of e-mail addresses (left of '@')
    # in lookups: true = case sensitive, false = case insensitive
    $localpart_is_case_sensitive = 0; # (default is false)
    # ENVELOPE SENDER WHITELISTING / BLACKLISTING - GLOBAL (RECIPIENT-INDEPENDENT)
    # WHITELISTING: use ENVELOPE SENDER lookups to ENSURE DELIVERY from whitelisted
    # senders even if the message is recognized as spam. Effectively, for the
    # specified senders, message RECIPIENTS temporarily become 'spam_lovers', with
    # further processing being the same as otherwise specified for spam lovers.
    # It does not turn off inserting spam-related headers, if they are enabled.
    # BLACKLISTING: messages from specified SENDERS are DECLARED SPAM.
    # Effectively, for messages from blacklisted senders, spam level
    # is artificially pushed high, and the normal spam processing applies,
    # resulting in 'X-Spam-Flag: YES', high 'X-Spam-Level' bar and other usual
    # reactions to spam, including possible rejection. If the message nevertheless
    # still passes (e.g. for spam loving recipients), it is tagged as BLACKLISTED
    # in the 'X-Spam-Status' header field, but the reported spam value and
    # set of tests in this report header field (if available from SpamAssassin,
    # which may have not been called) is not adjusted.
    # A sender may be both white- and blacklisted at the same time,
    # settings are independent. For example, being both white- and blacklisted,
    # message is delivered to recipients, but is tagged as spam.
    # If ALL recipients of the message either white- or blacklist the sender,
    # spam scanning (calling the SpamAssassin) is bypassed, saving on time.
    # The following variables (lookup tables) are available, with the semantics
    # and syntax as specified in README.lookups:
    # %whitelist_sender, @whitelist_sender_acl, $whitelist_sender_re
    # %blacklist_sender, @blacklist_sender_acl, $blacklist_sender_re
    # SOME EXAMPLES:
    #ACL:
    # @whitelist_sender_acl = qw( .example.com );
    # @whitelist_sender_acl = ( ".$mydomain" ); # $mydomain and its subdomains
    # NOTE: This is not a reliable way of turning off spam checks for
    # locally-originating mail, as sender address can easily be faked.
    # To reliably avoid spam-scanning outgoing mail,
    # use @bypass_spam_checks_acl .
    #RE:
    # $whitelist_sender_re = new_RE(
    # qr'^postmaster@.*\bexample\.com$'i,
    # qr'^owner-[^@]*@'i, qr'-request@'i,
    # qr'\.example\.com$'i );
    $blacklist_sender_re = new_RE(
    qr'^(bulkmail|offers|cheapbenefits|earnmoney|foryou|greatcasino)@'i,
    qr'^(investments|lose_weight_today|market.alert|money2you|MyGreenCard)@'i,
    qr'^(new\.tld\.registry|opt-out|opt-in|optin|saveonlsmoking2002k)@'i,
    qr'^(specialoffer|specialoffers|stockalert|stopsnoring|wantsome)@'i,
    qr'^(workathome|yesitsfree|your_friend|greatoffers)@'i,
    qr'^(inkjetplanet|marketopt|MakeMoney)\d*@'i,
    #HASH lookup variant:
    # NOTE: Perl operator qw splits its argument string by whitespace
    # and produces a list. This means that addresses can not contain
    # whitespace, and there is no provision for comments within the string.
    # You can use the normal Perl list syntax if you have special requirements,
    # e.g. map {...} ('one user@bla', '.second.com'), or use read_hash to read
    # addresses from a file.
    # a hash lookup table can be read from a file,
    # one address per line, comments and empty lines are permitted:
    # read_hash(\%whitelist_sender, '/var/amavis/whitelist_sender');
    # ... or set directly:
    # $whitelist_sender{''} = 1; # don't spam-check MTA bounces
    map { $whitelist_sender{lc($_)}=1 } (qw(
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    returns.groups.yahoo.com
    # ENVELOPE SENDER WHITELISTING / BLACKLISTING - PER-RECIPIENT
    # The same semantics as for global white/blacklisting applies, but this
    # time each recipient (or its domain, or subdomain, ...) can be given
    # an individual lookup table for matching senders. The per-recipient lookups
    # override the global lookups, which serve as a fallback default.
    # Specify a two-level lookup table: the key for the outer table is recipient,
    # and the result should be an inner lookup table (hash or ACL or RE),
    # where the key used will be the sender.
    #$per_recip_blacklist_sender_lookup_tables = {
    # '[email protected]'=>new_RE(qr'^(inkjetplanet|marketopt|MakeMoney)\d*@'i),
    # '[email protected]'=>[qw( [email protected],org .d2.example,org )],
    #$per_recip_whitelist_sender_lookup_tables = {
    # '[email protected]' => [qw( [email protected] .other.example.org )],
    # '.my1.example.com' => [qw( !foe.other.example,org .other.example,org )],
    # '.my2.example.com' => read_hash('/var/amavis/my2-wl.dat'),
    # 'abuse@' => { 'postmaster@'=>1,
    # '[email protected]'=>1, '[email protected]'=>1 },
    # Section VI - Resource limits
    # Sanity limit to the number of allowed recipients per SMTP transaction
    # $smtpd_recipient_limit = 1000; # (default is 1000)
    # Resource limitations to protect against mail bombs (e.g. 42.zip)
    # Maximum recursion level for extraction/decoding (0 or undef disables limit)
    $MAXLEVELS = 14; # (default is undef, no limit)
    # Maximum number of extracted files (0 or undef disables the limit)
    $MAXFILES = 1500; # (default is undef, no limit)
    # For the cumulative total of all decoded mail parts we set max storage size
    # to defend against mail bombs. Even though parts may be deleted (replaced
    # by decoded text) during decoding, the size they occupied is _not_ returned
    # to the quota pool.
    # Parameters to storage quota formula for unpacking/decoding/decompressing
    # Formula:
    # quota = max($MIN_EXPANSION_QUOTA,
    # $mail_size*$MIN_EXPANSION_FACTOR,
    # min($MAX_EXPANSION_QUOTA, $mail_size*$MAX_EXPANSION_FACTOR))
    # In plain words (later condition overrules previous ones):
    # allow MAX_EXPANSION_FACTOR times initial mail size,
    # but not more than MAX_EXPANSION_QUOTA,
    # but not less than MIN_EXPANSION_FACTOR times initial mail size,
    # but never less than MIN_EXPANSION_QUOTA
    $MIN_EXPANSION_QUOTA = 100*1024; # bytes (default undef, not enforced)
    $MAX_EXPANSION_QUOTA = 300*1024*1024; # bytes (default undef, not enforced)
    $MIN_EXPANSION_FACTOR = 5; # times original mail size (must be specified)
    $MAX_EXPANSION_FACTOR = 500; # times original mail size (must be specified)
    # Section VII - External programs, virus scanners
    # Specify a path string, which is a colon-separated string of directories
    # (no trailing slashes!) to be assigned to the environment variable PATH
    # and to serve for locating external programs below.
    # NOTE: if $daemon_chroot_dir is nonempty, the directories will be
    # relative to the chroot directory specified;
    $path = '/usr/local/sbin:/usr/local/bin:/usr/sbin:/sbin:/usr/bin:/bin';
    # Specify one string or a search list of strings (first match wins).
    # The string (or: each string in a list) may be an absolute path,
    # or just a program name, to be located via $path;
    # Empty string or undef (=default) disables the use of that external program.
    # Optionally command arguments may be specified - only the first substring
    # up to the whitespace is used for file searching.
    $file = 'file'; # file(1) utility; use 3.41 or later to avoid vulnerability
    $gzip = 'gzip';
    $bzip2 = 'bzip2';
    $lzop = 'lzop';
    $uncompress = ['uncompress', 'gzip -d', 'zcat'];
    $unfreeze = ['unfreeze', 'freeze -d', 'melt', 'fcat'];
    $arc = ['nomarch', 'arc'];
    $unarj = ['arj', 'unarj']; # both can extract, same options
    $unrar = ['rar', 'unrar']; # both can extract, same options
    $zoo = 'zoo';
    $lha = 'lha';
    $cpio = 'cpio';
    # SpamAssassin settings
    # $sa_local_tests_only is passed to Mail::SpamAssassin::new as a value
    # of the option local_tests_only. See Mail::SpamAssassin man page.
    # If set to 1, no tests that require internet access will be performed.
    $sa_local_tests_only = 1; # (default: false)
    #$sa_auto_whitelist = 1; # turn on AWL (default: false)
    $sa_mail_body_size_limit = 64*1024; # don't waste time on SA if mail is larger
    # (less than 1% of spam is > 64k)
    # default: undef, no limitations
    # default values, can be overridden by more specific lookups, e.g. SQL
    $sa_tag_level_deflt = -999; # add spam info headers if at, or above that level
    $sa_tag2_level_deflt = 3.0; # add 'spam detected' headers at that level
    $sa_kill_level_deflt = 22.0;
    #$sa_kill_level_deflt = $sa_tag2_level_deflt; # triggers spam evasive actions
    # at or above that level: bounce/reject/drop,
    # quarantine, and adding mail address extension
    # The $sa_tag_level_deflt, $sa_tag2_level_deflt and $sa_kill_level_deflt
    # may also be hashrefs to hash lookup tables, to make static per-recipient
    # settings possible without having to resort to SQL or LDAP lookups.
    # a quick reference:
    # tag_level controls adding the X-Spam-Status and X-Spam-Level headers,
    # tag2_level controls adding 'X-Spam-Flag: YES', and editing Subject,
    # kill_level controls 'evasive actions' (reject, quarantine, extensions);
    # it only makes sense to maintain the relationship:
    # tag_level <= tag2_level <= kill_level
    # string to prepend to Subject header field when message exceeds tag2 level
    $sa_spam_subject_tag = '*** JUNK MAIL ***'; # (defaults to undef, disables)
    # (only seen when spam is not to be rejected
    # and recipient is in local_domains*)
    $sa_spam_modifies_subj = 1; # may be a ref to a lookup table, default is true
    # Example: modify Subject for all local recipients except [email protected]
    #$sa_spam_modifies_subj = [qw( [email protected] . )];
    # @av_scanners is a list of n-tuples, where fields semantics is:
    # 1. av scanner plain name, to be used in log and reports;
    # 2. scanner program name; this string will be submitted to subroutine
    # find_external_programs(), which will try to find the full program
    # path name; if program is not found, this scanner is disabled.
    # Besides a simple string (full program path name or just the basename
    # to be looked for in PATH), this may be an array ref of alternative
    # program names or full paths - the first match in the list will be used;
    # As a special case for more complex scanners, this field may be
    # a subroutine reference, and the whole n-tuple is passed to it as args.
    # 3. command arguments to be given to the scanner program;
    # a substring {} will be replaced by the directory name to be scanned,
    # i.e. "$tempdir/parts"
    # 4. an array ref of av scanner exit status values, or a regexp (to be
    # matched against scanner output), indicating NO VIRUSES found;
    # 5. an array ref of av scanner exit status values, or a regexp (to be
    # matched against scanner output), indicating VIRUSES WERE FOUND;
    # Note: the virus match prevails over a 'not found' match, so it is safe
    # even if 4. matches for viruses too;
    # 6. a regexp (to be matched against scanner output), returning a list
    # of virus names found.
    # 7. and 8.: (optional) subroutines to be executed before and after scanner
    # (e.g. to set environment or current directory);
    # see examples for these at KasperskyLab AVP and Sophos sweep.
    # NOTES:
    # - NOT DEFINING @av_scanners (e.g. setting it to empty list, or deleting the
    # whole assignment) TURNS OFF LOADING AND COMPILING OF THE ANTIVIRUS CODE
    # (which can be handy if all you want to do is spam scanning);
    # - the order matters: although _all_ available entries from the list are
    # always tried regardless of their verdict, scanners are run in the order
    # specified: the report from the first one detecting a virus will be used
    # (providing virus names and scanner output); REARRANGE THE ORDER TO WILL;
    # - it doesn't hurt to keep an unused command line scanner entry in the list
    # if the program can not be found; the path search is only performed once
    # during the program startup;
    # CORROLARY: to disable a scanner that _does_ exist on your system,
    # comment out its entry or use undef or '' as its program name/path
    # (second parameter). An example where this is almost a must: disable
    # Sophos 'sweep' if you have its daemonized version Sophie or SAVI-Perl
    # (same for Trophie/vscan, and clamd/clamscan), or if another unrelated
    # program happens to have a name matching one of the entries ('sweep'
    # again comes to mind);
    # - it DOES HURT to keep unwanted entries which use INTERNAL SUBROUTINES
    # for interfacing (where the second parameter starts with \&).
    # Keeping such entry and not having a corresponding virus scanner daemon
    # causes an unnecessary connection attempt (which eventually times out,
    # but it wastes precious time). For this reason the daemonized entries
    # are commented in the distribution - just remove the '#' where needed.
    @av_scanners = (
    # ### http://www.vanja.com/tools/sophie/
    # ['Sophie',
    # \&ask_daemon, ["{}/\n", '/var/run/sophie'],
    # qr/(?x)^ 0+ ( : | [\000\r\n]* $)/, qr/(?x)^ 1 ( : | [\000\r\n]* $)/,
    # qr/(?x)^ [-+]? \d+ : (.*?) [\000\r\n]* $/ ],
    # ### http://www.csupomona.edu/~henson/www/projects/SAVI-Perl/
    # ['Sophos SAVI', \&sophos_savi ],
    # ### http://clamav.elektrapro.com/
    # ['Clam Antivirus-clamd',
    # \&ask_daemon, ["CONTSCAN {}\n", '/var/amavis/clamd'],
    # qr/\bOK$/, qr/\bFOUND$/,
    # qr/^.*?: (?!Infected Archive)(.*) FOUND$/ ],
    # # NOTE: run clamd under the same user as amavisd,
    # # match the socket name in clamav.conf to the socket name in this entry
    # ### http://www.openantivirus.org/
    # ['OpenAntiVirus ScannerDaemon (OAV)',
    # \&ask_daemon, ["SCAN {}\n", '127.0.0.1:8127'],
    # qr/^OK/, qr/^FOUND: /, qr/^FOUND: (.+)/ ],
    # ### http://www.vanja.com/tools/trophie/
    # ['Trophie',
    # \&ask_daemon, ["{}/\n", '/var/run/trophie'],
    # qr/(?x)^ 0+ ( : | [\000\r\n]* $)/, qr/(?x)^ 1 ( : | [\000\r\n]* $)/,
    # qr/(?x)^ [-+]? \d+ : (.*?) [\000\r\n]* $/ ],
    # ### http://www.f-prot.com/
    # ['FRISK F-Prot Daemon',
    # \&ask_daemon,
    # ["GET {}/*?-dumb%20-archive HTTP/1.0\r\n\r\n",
    # ['127.0.0.1:10200','127.0.0.1:10201','127.0.0.1:10202',
    # '127.0.0.1:10203','127.0.0.1:10204'] ],
    # qr/(?i)<summary[^>]*>clean<\/summary>/,
    # qr/(?i)<summary[^>]*>infected<\/summary>/,
    # qr/(?i)<name>(.+)<\/name>/ ],
    ['KasperskyLab AntiViral Toolkit Pro (AVP)', ['avp','kavscanner'],
    "-* -P -B -Y -O- {}", [0,3,8], [2,4], # any use for -A -K ?
    qr/infected: (.+)/,
    sub {chdir('/opt/AVP') or die "Can't chdir to AVP: $!"},
    sub {chdir($TEMPBASE) or die "Can't chdir back to $TEMPBASE $!"},
    ['KasperskyLab AVPDaemonClient',
    [ '/opt/AVP/kavdaemon', 'kavdaemon',
    '/opt/AVP/AvpDaemonClient', 'AvpDaemonClient',
    '/opt/AVP/AvpTeamDream', 'AvpTeamDream',
    '/opt/AVP/avpdc', 'avpdc' ],
    '{}', [0,8], [3,4,5,6], qr/infected: ([^\r\n]+)/ ],
    # change the startup-script in /etc/init.d/kavd to:
    # DPARMS="-I0 -Y -* /var/amavis"
    # adjusting /var/amavis above to match your $TEMPBASE.
    # NOTE: cd /opt/AVP/DaemonClients; configure; cd Sample; make
    # cp AvpDaemonClient /opt/AVP/
    ### http://www.hbedv.com/ or http://www.centralcommand.com/
    ['H+BEDV AntiVir or CentralCommand Vexira Antivirus',
    ['antivir','vexira'],
    '--allfiles -noboot -nombr -rs -s -z {}', [0], qr/ALERT:|VIRUS:/,
    qr/(?x)^\s* (?: ALERT: \s* (?: \[ | [^']* ' ) |
    (?i) VIRUS:\ .*?\ virus\ '?) ( [^\]\s']+ )/ ],
    # NOTE: remove the -z if you only have a demo version
    ### http://www.commandsoftware.com/
    ['Command AntiVirus for Linux', 'csav',
    '-all -archive -packed {}', [50], [51,52,53],
    qr/Infection: (.+)/ ],
    ### http://www.symantec.com/
    ['Symantec CarrierScan via Symantec CommandLineScanner',
    ['cscmdline','savsecls'],
    '-a scan -i 1 -v -s 127.0.0.1:7777 {}',
    qr/Files Infected: 0/, qr/^Infected: /,
    qr/Info:\s+(.+)/ ],
    ### http://drweb.imshop.de/
    ['DrWeb Antivirus for Linux/FreeBSD/Solaris', 'drweb',
    '-al -ar -fm -go -ha -ml -ot -sd -up {}',
    [0], [1], sub {('no-name')} ],
    ### http://www.f-secure.com/products/anti-virus/
    ['F-Secure Antivirus', 'fsav',
    '--dumb --archive {}', [0], [3,8],
    qr/(?:infection|Infected): (.+)/ ],
    ['CAI InoculateIT', 'inocucmd',
    '-sec -nex {}', [0], [100],
    qr/was infected by virus (.+)/ ],
    ['MkS_Vir for Linux (beta)', ['mks32','mks'],
    '-s {}/*', [0], [1,2],
    qr/--[ \t]*(.+)/ ],
    ['MkS_Vir daemon',
    'mksscan', '-s -q {}', [0], [1..7],
    qr/^... (\S+)/ ],
    ### http://www.nod32.com/
    ['ESET Software NOD32', 'nod32',
    '-all -subdir+ {}', [0], [1,2],
    qr/^.+? - (.+?)\s*(?:backdoor|joke|trojan|virus|worm)/ ],
    ### http://www.nod32.com/
    ['ESET Software NOD32 - Client/Server Version', 'nod32cli',
    '-a -r -d recurse --heur standard {}', [0], [10,11],
    qr/^\S+\s+infected:\s+(.+)/ ],
    ### http://www.norman.com/products_nvc.shtml
    ['Norman Virus Control v5 / Linux', 'nvccmd',
    '-c -l:0 -s -u {}', [0], [1],
    qr/(?i).* virus in .* -> \'(.+)\'/ ],
    ### http://www.pandasoftware.com/
    ['Panda Antivirus for Linux', ['pavcl','pavc'],
    '-aut -aex -heu -cmp -nor -nso -eng {}',
    qr/Number of files infected\.*: 0(?!\d)/,
    qr/Number of files infected\.*: 0*[1-9]/,
    qr/Found virus :\s*(\S+)/ ],
    # Check your RAV license terms before fiddling with the following two lines!
    # ['GeCAD RAV AntiVirus 8', 'ravav',
    # '--all --archive --mail {}', [1], [2,3,4,

    You are welcome. I'm glad you got it back up.
    (1) You say you did the symbolic link. I will assume this is set correctly; it's very important that it is.
    (2) I don't know what you mean by "Been feeding the [email protected] for several weeks now, 700 emails each day at least." After the initial training period, SpamAssassin doesn't learn from mail it has already processed correctly. At this point, you only need to teach SpamAssassin when it is wrong. [email protected] should only be getting spam that is being passed as clean. Likewise, [email protected] should only be getting legitimate mail that is being flagged as junk. You are redirecting mail to both [email protected] and [email protected] ... right? SpamAssassin needs both.
    (3) Next, as I said before, you need to implement those "Frontline spam defense for Mac OS X Server." Once you have that done and issue "postfix reload" you can look at your SMTP log in Server Admin and watch as Postfix blocks one piece of junk mail after another. It's kind of cool.
    (4) Add some SARE rules:
    Visit http://www.rulesemporium.com/rules.htm and download the following rules:
    70sareadult.cf
    70saregenlsubj0.cf
    70sareheader0.cf
    70sarehtml0.cf
    70sareobfu0.cf
    70sareoem.cf
    70sarespoof.cf
    70sarestocks.cf
    70sareunsub.cf
    72sare_redirectpost
    Visit http://www.rulesemporium.com/other-rules.htm and download the following rules:
    backhair.cf
    bogus-virus-warnings.cf
    chickenpox.cf
    weeds.cf
    Copy these rules to /etc/mail/spamassassin/
    Then stop and restart mail services.
    There are other things you can do, and you'll find differing opinions about such things. In general, I think implementing the "Frontline spam defense for Mac OS X Server" and adding the SARE rules will help a lot. Good luck!

  • Productsign help

    Hello all!
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    [/tmp]> file unsigned.pkg
    unsigned.pkg: xar archive - version 1
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    [/tmp]> pkgutil --check-signature unsigned.pkg
    Package "unsigned.pkg":
       Status: no signature
    I now sign the package:
    [/tmp]> productsign --sign "3rd Party Mac Developer Installer: some company (ABC123)" unsigned.pkg signed.pkg
    productsign: signing product with identity "3rd Party Mac Developer Installer: some company (ABC123)" from keychain /Users/needshelp/Library/Keychains/login.keychain
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    [~/Downloads]> open signed.pkg
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  • HP deskjet ink advantage 4625 doesn't have HP Original Printing Preferences

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    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
    If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

  • Need help . Bought original HP 21b ink for F370 all in one printer , its not printing

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    Hello @Bn23 , and welcome to the HP Forums, I hope you enjoy your experience!
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    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP 950XL High Yield Black Original Ink Cartridge (CN045AN)

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    Hi,
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    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • HP 27 Black Original Ink Cartridge does not fit slot in HP Deskjet 3520

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    This question was solved.
    View Solution.

    There are two printers with that number but one is called the Deskjet 3520 e-All-in-One which takes 564 ink.
    The older 3520 takes the 27 ink.
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • Rejected black ink cartridges.

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    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
    If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

  • Ink rejection

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    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • The Science Behind Original HP Ink Explained.

    HP Product Expert for the Officejet Pro X Series.
    Was your question answered? Mark it as an Accepted Solution!
    See a great post? Give it a Kudos!

    You might try removing the cartridges and then performing a hard reset on the printer. 
    To perform a hard reset, use the following steps:
    I would recommend that you do a hard reset on the printer. To do that, use the following steps.
    1. Press the Power button to turn on the product.
    2. With the product turned on, disconnect the power cord from the rear of the product.
    3. Unplug the power cord from the wall outlet.
    4. Wait at least 15 seconds.
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    Kyle
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Can I use Replacemen​t Printer ink cartridges for HP officejet Pro 8610

    I recently purchased an HP OfficeJet Pro 8610. I previously had an 8600. They both use the same ink cartridges. I had just installed some remanufactured 950 XL and 951 XL cartridges in the old printer and tried to use them in the new printer. Of course I got an error message that cartridges weren't HP but the printer would still work. I would like to know if I can use other remanufactured ink cartridges with the new printer or if there is some way for the printer to allow me to use other ink cartridges as the HP cartridges are way over priced for the consumers. I hope there is a person out there that is conservative like me and tries to find the best bargains on everything. Your solutions would be appreciated. I waited on HP Support Assistant for 10 minutes with a dialogue I would be connected to a technician in less than a minute. They must have been on break or some other excuse, so I thought I would try this instead. Blessings. John Richardson

    Hey @rockhoundjohn 
    Here's the thing, yes, you can refill your cartridges or use remanufactured cartridges, but you may run into problems.
    QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
    Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
    70% of refilled cartridges had some form of reliability problem
    Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference.  - Source
    Most people think, 'well of course that is what HP or an HP representative would say', but I have done some research and found that many others have too. Here is a perfect example of somebody who does not work for HP in any way and basically is a customer advocate (in my opinion) ; Should you refill your printer’s ink cartridges? HP says no (of course) By Matthew Murray
    I found the above article interesting and genuine.
    My personal recommendation is to buy the HP XL cartridges as they are more cost efficient, and be mindful in the printer you choose when buying an inkjet. The 8610 was a good choice. The expected page yield of the HP 950XL High Yield Black Original Ink Cartridge is 2300 pages. The regular size cartridge page yield is 1000, still good but the XL is by far a better value. Some of the Photosmart printers or Deskjets are great for what they are intended for, but do not have as good of a cost per page.
    HP's recommendation; Keep in mind that page yield is just one component of cost, and that factors such as quality, reliability, productivity, and efficiency affect cost as well. Products that work reliably will ultimately save you time and money. When you choose an inkjet printer, make sure you consider your individual printing needs.
    - Source
    To summarize, again, yes you can refill the cartridges. The printer is not programmed to reject them. Sometimes the cartridges will not work and of course because they are non HP, HP would not be able to do anything to help. HP cartridges have a 2 year manufacture warranty; Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, this may give you comfort knowing HP stand behind their product.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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