Insert Bar in hotmail is greyed out and am unable to attach files; have silverlight plug in enabled; what's the problem?

the Insert bar in hotmail reply is greyed out and the icons such "Attachments" are not clickable. I am using Firefox 3.6.13 and have Silverlight 4.0.51204.0 enabled. What can be the problem? Also, in some instances cookies that store my address and other information that I need to populate when filling in online purchase forms on - say - eBay, are not working and I have to fill them in every time.

in mozilla firefox go to Tools/addons/plug-ins and '''disable silverlight'''

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