Install cs6 failure. Error code 213:19

Hi,
I can't get cs6 to install on my imac. Here's a detailed summary of what I've done:
About this iMac : OSX 10.9, Processor: 3.6 ghz intel core i5. 8gb ram 1333 mhz DDR3,  GraphicsATI Radeon HD 5670 512 MB
Migrated software from old powerbook by way of Time Machine
Deactivated Adobe licenses on old powerbook.
Started PhotoShop on new computer and got error code 213:19
Chatted with Adobe 11/25  (unique ID is 331515498)
Unable to solve problem on chat, was told to restart and reinstall software.
Uninstalled cs6 software
Cleaned with Adobe cleaning tool
Reinstalled from installation disc.
Installation failed.
Restarted computer
Unistalled again
ran disc permission repair
Cleaned with Adobe cleaning tool
Tried to instal photoshop only
Installation failed
Summary report of failure:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF013, DW063 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 10 error(s), 0 warning(s)
----------- Payload: {4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF} Adobe SwitchBoard 2.0 2.0.0.0 -----------
ERROR: DF013: Failed to delete plist path at /Library/LaunchDaemons/com.adobe.SwitchBoard.plist(Seq 20)
ERROR: DW063: ARKCmdFS.dylib:failed for command ServiceInstall - error: 7(Seq 20)
----------- Payload: {36682D68-3834-487E-BA49-DFA4AB0A2E32} Adobe CSXS Infrastructure CS6 3.0.0.0 -----------
ERROR: DF024: Unable to preserve original file at "/Library/Preferences/com.adobe.CSXS.3.plist" (Seq 43)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 43)
----------- Payload: {4482EF4A-376B-46DE-9B17-E377232328E0} PDF Settings CS6 11.0.0.0 -----------
ERROR: DF026: Unable to set PDF Setting translation for name "MAGAZINE Ad 2006 JPN" in language "ENU" to "MAGAZINE Ad 2006 (Japan)"(Seq 2)
ERROR: DW063: Command ARKWritePDFSettingEntryCommand failed.(Seq 2)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed
ERROR: DW050:  - PDF Settings CS6: Install failed
ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050:  - Adobe Mini Bridge CS6: Install failed
(still get Error: 213:19 when I try app start-up)
Any help will be greatly appreciated :-)

Hi alporter8,
Please try running the patch mentioned in the KB : http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html
and check.

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