Install of Reader 11.0.0.3 automagically closes at open

I did an install of 11.0.0.3
When I try to open a pdf file, it opens, I can see it for about 1 sec and then the application closes
In the forum it talks about running Eula.exe manually - I have done that.
It prompts me for an accept... which I do
I have uninstalled 2-3 times
Installed with Chrome... and without Chrome
Installed an clicked to make Chrome my default.
Did an uninstall of Chrome and Reader
My company tells me I'm on my own relative to help with Adobe applications
Ideas are appreciated.
Windows 7 64 bit

Two more things things to try...
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

Similar Messages

Issue: installed Adobe Reader XI, Norwegian version, existing pdf will not open or appear empty

I have uninstalled and reinstalled a number of times, but I still have the same issue. Adobe automatically gives me the Norwegian version as I live in Norway. When I open existing pdf files they appear empty, and automatically close themselves after a few seconds.
Any idea how I can solve this problem?
Your input is highly appreciated!
Thank you.
R

Thank you so much for your swift response, Pat! The first step – accepting the Eula license agreement solved my problem ☺ ☺ ☺
Wish you a great day – you just helped making mine a lot better!
Randi
Fra: Pat Willener [email protected]
Sendt: 27. august 2013 09:09
Til: Randi Hognestad
Emne: Issue: installed Adobe Reader XI, Norwegian version, existing pdf will not open or appear empty
Re: Issue: installed Adobe Reader XI, Norwegian version, existing pdf will not open or appear empty
created by Pat Willener<http://forums.adobe.com/people/pwillener> in Adobe Reader - View the full discussion<http://forums.adobe.com/message/5629375#5629375

I have installed Adobe Reader X (10.1.4). I cannot open some files. I cannot upgrade or Remoave.

I want to remove Adobe Reader X (10.1.4) and instal Adobe Reader XI. Adobe Reader X canoot be removed or change or upgrade.

What is your operating system?
What exactly means "cannot"?

Suspicious behaviour: Does installing Adobe Reader also installs Google Toolbar and Chrome?

Adobe staff, please confirm this behaviour...
Yesterday I downloaded Adobe Reader from http://get.adobe.com/reader/ for my freshly installed Windows 7
computer.
While installing Adobe Reader, the app also automagically installed Google Toolbar on my IE and Chrome on my computer.
While I have nothing against having a Google Toolbar or Chrome, the sneaky way they are installed bothers me...
That's the kind of thing that malware and spyware would do... not Adobe!
So can someone from Adobe please confirm that this is the behaviour of Adobe Reader? I'm beginning to get a bit concerned.
By the way, I did not see any opt-out box?
If there was one, then it's so well-hidden that I missed it!
Thanks.

"If you cared to Google, there has been numerous instances where users have complained that
bundled software were installed either:
1) Without their permission
2) The opt-out tickbox is unobvious to the user because of the form's vague design"
Without their permission??? Unobvious???
Are you serious?
Are you HIGH?
Are you that naive?
See the screen shot. There is a box to uncheck if you DON'T want the Google software. I've been in these forums (Reader, Acrobat, Flash Player, Dreamweaver, Photoshop, Fireworks) since 2004 and have been fixing other people's computers since 2002. One of the STUPIDEST THINGS I've ever heard in all that time is "I don't have time to uncheck a box"...
from people who then have the time to:
investigate what installed that they DIDN'T uncheck thebox for...
research exactly where it came from...
then they come here...
set up an Adobe ID and log into the forum...
search for the right forum to post in...
and then proceed to spew out a lengthy verbose and intricate account of how they "got hijacked" by software they didn't have less than half a second to prevent installing by... wait for it... unchecking a little box WITH A SINGLE MOUSE CLICK.
I understand you're ticked off because you made a dumb mistake and I'm really sorry you feel that you were "taken advantage of" and had software installed without your permission after you FAILED to choose NOT to install it. But if you plan to continue using computers let me give you a piece of advice...
If you haven't read it... and I mean REALLY read it... DON'T click it.

Can I install Adobe Reader to a drive other than the C: drive?

Can I install Adobe Reader to a drive other than the C: drive?

Hello there,
Welcome to Adobe Community. Yes it can be installed on a different drive. Though some of the files installed by it will still be installed on C: drive.
When you run the installer, use 'Change destination folder' at the bottom of the panel
If you already have Adobe Reader installed on the C: drive, you must uninstall it before installing a new version on a different location.
Thanks!

Error in Installing Adobe Reader

I'm trying to install Adobe Reader and everytime, it gets to 96% and an error message pops up telling me that it can't finish installation until I close Adobe Reader- however there is nothing open except for the installation window and the error message.

Make sure that anything that uses Adobe Reader is closed; check with the Task Manager's Processes tab.
If you're still having problems, uninstall your current Reader installation, then reinstall the latest Reader.
Download the installer from http://get.adobe.com/reader/enterprise/

I am trying to download and install adobe reader, but it is not working. Everytime I try, I get the download but when I try to install it, it goes somewhere but not on my screen for me to install. If I try to install again, it says only one copy can be in

I am trying to download Adobe Reader, I have Windows 7 on my PC. Every time I get the download, I click on it to install the program, and I get the usual messages but I never get the install message. When I try the download again, I get a message telling me only one copy of the program can go on the computer. When I check the program list, it is not there. I have to restore my computer before I can attempt the download and install again. I have tried this at least 6 times but cannot install Adobe Reader. Please help me out with this. I really like this product and prefer to use it. I had o originally delete the program, due to an update conflict.
Linda Eaton

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

I'm trying to open files which are telling me to instal Adobe Reader. Which I did but the agreement which needs to be ticked off so this reader can open doesn't come up. Please could you be of some assistance.

I'm trying to open files which are telling me to instal Adobe Reader. Which I did but the agreement which needs to be ticked off so this reader can open doesn't come up. Please could you be of some assistance.

Select one of the files, Choose GetInfo from the Finder's File menu, look for the field named "Open With", and choose Preview from the adjacent menu. Accept that ALL such files will Open with Preview, and your major problems should be solved.
Occasionally, a particularly complex .pdf file or one that needs to be modified and re-written will not work quite right with Preview, but such issues are rare.

When I try to open a download PDF I get message to install Adobe Reader. I do it and get the same message already installed. I close Safari and reopen but get same message to install Adobe

When I try to open a download PDF I get message to install Adobe Reader. I do it and get the same message already installed. I close Safari and reopen but get same message to install Adobe

You don't provide any details, but from the sound of it you are trying to open an online PDF in a browser that does not use the Adobe Reader plugin: http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

My Apple ID password don't work when I try to install Adobe Reader. I did a reset on my password but still have the same results. What can I do from here?

When trying to install Adobe Reader, I am being prompted for my password. The ID was wrong so I changed to to the correct one but the password did not work. I went on the Apple site to reset my password and tried again but to no avail. What can I do to install Adobe?

Mac's Safari browser supports PDF documents
Adobe Reader is not good at security issues, if you can, avoid using/downloading it.
PDF
Safari also includes built-in support for viewing PDF files. When you follow a link to a PDF in Safari, such as a user guide, it's displayed in the Safari window without having to open another app. Safari's built-in find and zoom features work with PDFs too.
Have a read from: Mac Basics: Browse the web with Safari 7 in Mavericks - Apple Support

I cannot install Adobe Reader 10.1.04 on my Windows Vista computer

I've been unable to install Adobe Reader on my Windows Vista (SP1) 32-bit Toshiba laptop, and would really appreciate some help.
Here's the error message I get:
Error 1402. Could not open key: UNKNOWN\.api\AcroExch.Plugin\ShellNew. Verify that you have sufficient access to that key, or contact your support personnel.
Here's a brief history of what I've already tried:
# 1 - Downloaded AdbeRdr1014_en_US.exe as a stand alone file multiple times from different servers and sites.
# 2 - Uninstalled Adobe Reader 9.0
# 3 - Ran AdbeArCleaner.exe multiple times to remove ANY perious verions of Acrobat and/or Reader.
# 4 - Opened each of my 4 browsers, latest verions of IE, Opera, Firefox, and Chrome, searched for Plugins and/or Add Ons and removed ANY Adobe related apps except Flash.
# 5 - Opened the Control Panel, Programs, searched for and removed ANY versions of Acro Quick Reader or Quick Writer.
# 6 - Ran Norton Utilities Clean Registry multiple times.
# 7 - When trying to install Reader 10.1.04 I had PREVIOUSLY received this error message:
Error 1402.Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\AcroExch.Document\Shell\Open\Command. Verify that you have sufficient access to that key, or contact your support personnel.
However, after using Adobe Cleaning Tool, I no longer got this error.
# 8 - I also disabled my A-V Program during all installation attempts, Kaspersky PURE 2.0.
The reason that I wanted to update to Adobe Reader 10 was that Kaspersky did a vulnerability check which indicated:
"Adobe Reader/Acrobat Multiple Vulnerabilities"
See: http://www.securelist.com/en/advisories/47133/?function=advisories&VN=47133
Solution was to update to version 10.1.2 (or higher).
Now I can't open any .PDF files. I can't find the so-called Plugin which is causing the installation to stop. The installation of Reader 10.1.04 gets to around 96% complete, then fails and rolls back.
# 9 - Is there an easy fix, such as a tool that will autyomatically remove any relevant registry key, or apply the correct administrative attributes to the registry keys? If not, can you please talk me through this step by step. I've never been so stumped or frustrated performing a software upgrade, what I thought would be a simple task.
THANKS in advance for your help which is much appreciated.
Cheers,
Ecto

Hi Pat,
I feel like I'm falling deeper and deeper down the rabbit hole, operating in an area in which I am totally unfamiliar. I know a great deal about computers, but that still leaves me ignorant about many other things.
I had previously downloaded subinacl.msi in my research on Vista permissions and the inability to install Reader 10.1.04. In Vista, Windows Installer is a Service, not a program. I don't even understand what that means. I had previously tried changing the file extension of subinacl.msi to subinacl.exe but that didn't work. Then I looked for an EXE version of the file. No luck with that. Your pointing me to http://weblogs.asp.net/rternier/archive/2007/02/01/how-to-install-msi-files-on-vista.aspx was helpful up to a point. The post assumed I would know what to do with the bat file template:
"C:\Windows\System32\msiExec.exe -i C:\Users\rternier\Documents\Downloads\tfpt.msi"
I changed it to the following:
C:\Windows\System32\msiExec.exe -i C:\Users\aecolkercpa\Downloads\subinacl.msi
PLEASE NOTE: I store and run all downloaded installation files from the directory C:\Users\aecolkercpa\Downloads\
Usually, after installing a program from an installation file I will delete the installation file, unless there is a problem installing the application. In that case, I save the installation file until the problem is resolved.
Also, I am not sure if the first phrase in the BAT file I created is correct,
C:\Windows\System32\msiExec.exe -i
I called the file Install MSI.bat and ran as administrator.
I clicked on Accept the warranty terms, and the msi file began to be installed. Then I got a blue screen error BAD_POOL_HEADER with lots of text messages on it. I had to reboot. When I rebooted, Windows asked if I wanted to search for a solution online to the shut down, and gave me this report:
"Troubleshoot a problem with your antivirus software
A problem related to your antivirus software caused your computer to shut down unexpectedly to protect itself from data corruption or loss.
To try to solve this problem, follow these steps. One step might solve the problem, but if it doesn't, then go on to the next step.
Update your antivirus software
Missing antivirus software updates could be the cause of your computer's problem. To make sure your antivirus is up to date, follow these steps:
Click to open Microsoft Security Center.
Click Malware protection.
If your software needs to be updated, click Update now.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If your antivirus software is not displayed in Windows Security Center, go to the downloads section of your antivirus software provider’s website. Find the update for your version of the software and your operating system, and then install it. For more information, check the Help for your antivirus software.
Most antivirus software updates are free, but some providers charge a small fee for the updates. If you're using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.
Check for multiple antivirus programs running on your computer
Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don't think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge. To check if two antivirus programs are running, follow these steps:
Click the Start button , right-click Computer, and then click Manage. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
In the left pane, double-click Services and Applications, and then click Services.
Look at the list of services under the Name column. If you find two antivirus programs, right-click each service associated with one of the programs, and then click Stop. Note that there may be multiple services running for one antivirus program.
Contact the antivirus manufacturer
If you've completed the previous steps, we recommend you contact the antivirus manufacturer directly for additional support."
Since I was unsure how to parse the BAT file, it probably contained errors, which may be the reason behind the blue screen crash. Should I have moved the bat file and the subinacl.msi file to the Windows/System32 directory before running it? To a different location than the download directory?
At this point I'm rather burned out. Perhaps 50+ hours of my time have gone into trying to install a simple program, Adobe Reader 10.1.04. I would love to succeed, but I think my lack of comprehension is making it even more difficult than it might otherwise be. Instead, I'm becoming more and more confused and frustrated by all these detours and additional issues.
Is it possible Pat to arrange for you to have remote login access to my machine using Go to My PC or some other application, so that you can hands on accomplish in perhaps 5 minutes, what might take me 5 more weeks (or months) to get done?
I feel we are close to solving this puzzle, but it keeps on slipping away.
Please let me know your thoughts, and thanks as always for your help.
Cheers,
Joel
Message was edited by: EctoSD

Error 2330 when trying to install adobe reader 9.1

Trying to install adobe reader 9.1 on an hp laptop (pavilion dv6936us entertainment notebook pc...to be exact). It has windows vista home premium 64-bit os. when i try to install i get error message that says "Error 2330 Error getting file attributes: c:\Program file (x86)\Adobe\Reader9.0\Reader. Get last error: 1392. Please help.

Did you look "manually" for remnants of an old Reader installation ? (you could eventually try searching the drive for files and folders named Adobe )
Some suggests , as the previous thread contributor , that this is an issue with respect to remnants of an old installation :
http://social.microsoft.com/Forums/fr-FR/vistaprograms/thread/af9a6cec-24b0-446f-a091-22f2 5e8cd7b4
http://www.vistax64.com/general-discussion/152696-error-2330-1392-when-attempting-uninstal l-adobe-reader-8-1-2-a.html
http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=14914
Other suggests it could be a corrupted file issue :
and suggests :
At a command prompt (run as administrator), do:
C:\>chkdsk c: /f /v
and then reboot the machine. A chkdsk of the system drive can only run while
the system is booting.
( http://www.vistax64.com/vista-general/74995-internal-error-2330-1392-when-uninstalling-rep airing-ms-money-200-a.html )
someone else suggests that it could be a permission issue :
http://forums.adobe.com/thread/392973
Kind Regards

Unable to install Adobe Reader 8.1.2 Help!!!

Help Please I had Adobe Reader 8 on my Laptop Os WinsXP but it was corrupt so I unstalled it and I`m trying ( Approx 8 tries ) to install Adobe Reader 8.1.2 but all I get when it`s trying to Install is a dialog box that pops up saying
Internal Error 2753. Updater api_NON_OPT and then says Adobe Reader 8.1.2 setup Failed.
Any suggestions?
Thanks in Advance
Alex

I can help if you gor error 1402 about not having permission to update reg sub-key MSFS under:
HKLM/Software/Microsoft/Windows/CurrentVersion/Run/OptionalComponents
Logged into my own account, I could see no sub-keys under Run even though I have Administrator rights. I logged in under the Administrator Account (the one under which Adobe was originally installed). Now I could see all sub-keys.
I installed Adobe Reader 8.1.2 successfully.
I rebooted and logged back in under my own account and can now see all sub-keys.
I suspect 2 things. Either my registry was corrupt and I lost the sub-keys (dont think so) or an update from say Adobe Reader 8.1.1 to 8.1.2 can initially only be done under the account that did the original install (I hope this is not the case). Good luck.

Unable to Install Adobe Reader 8.1.2 on Firefox Explorer

HELP!!!
I have tons of shipping labels to print and cannot for the following reason.
When I try to install Adobe Reader 8.1.2, I get error message 1935
I have made numerous attempts both on Windows Explorer and Fire fox

Post #9 by Gene Hutton in the following thread may help you out.
http://www.adobeforums.com/webx/.59b4f053/8

Windows Installer error while trying to install Acrobat Reader 8

I am trying to install Adobe Acrobat Reader 8 off the CS3 disc. I already have Acrobat 8 Professional (8.2.3) installed. I just need the Reader. Whenever I try to install the Reader I get the following error, "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnal for assistance."
I have tried all the Microsoft fixes for this situation, but I still keep getting the error message. I am using Windows 7 Home Premium (64-bit). Any help would be appreciated.
Thanks.

Nevermind, I figured out what was wrong. I had disabled User Account Control (UAC) when I was tweaking my OS. So I enabled UAC again and was able to install Acrobat Reader 8 without any problems.

Install of Reader 11.0.0.3 automagically closes at open

Similar Messages

Maybe you are looking for