Installation failed (11)

As far as I know, I have no other instance running, but I get still this error. Here's the log:
05/23/13 12:01:29:454 | [INFO] | | OOBE | DE | | | | 488941 | DEVersion: 6.0.0.0
05/23/13 12:01:29:455 | [INFO] | | OOBE | DE | | | | 488941 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
05/23/13 12:01:29:458 | [INFO] | | OOBE | DE | | | | 488941 | ::START TIMER:: [Total Timer]
05/23/13 12:01:29:458 | [INFO] | | OOBE | DE | | | | 488941 | CHECK: Single instance running
05/23/13 12:01:29:458 | [ERROR] | | OOBE | DE | | | | 488941 | DW037: Setup is already Running.
05/23/13 12:01:29:458 | [INFO] | | OOBE | DE | | | | 488941 | CHECK : Credentials
05/23/13 12:01:29:458 | [INFO] | | OOBE | DE | | | | 488941 | Load Deployment File
05/23/13 12:01:29:458 | [INFO] | | OOBE | DE | | | | 488941 | CHECK : Another Native OS installer already running
05/23/13 12:01:29:458 | [INFO] | | OOBE | DE | | | | 488941 | Create Required Folders
05/23/13 12:01:29:458 | [INFO] | | OOBE | DE | | | | 488941 | :: END TIMER :: [Total Timer] took 0 milliseconds (0 seconds)
05/23/13 12:01:30:464 | [INFO] | | OOBE | DE | | | | 488941 | -------------------------------------- Summary --------------------------------------
05/23/13 12:01:30:464 | [INFO] | | OOBE | DE | | | | 488941 | - 0 fatal error(s), 1 error(s)
05/23/13 12:01:30:464 | [INFO] | | OOBE | DE | | | | 488941 | OSX version: 10.8.3
05/23/13 12:01:30:464 | [INFO] | | OOBE | DE | | | | 488941 |
05/23/13 12:01:30:464 | [INFO] | | OOBE | DE | | | | 488941 | ERROR: DW037: Setup is already Running.
05/23/13 12:01:30:464 | [INFO] | | OOBE | DE | | | | 488941 |
05/23/13 12:01:30:464 | [INFO] | | OOBE | DE | | | | 488941 | Please search the above error string(s) to find when the error occurred.
05/23/13 12:01:30:464 | [INFO] | | OOBE | DE | | | | 488941 | These errors resulted in installer Exit Code mentioned below.
05/23/13 12:01:30:464 | [INFO] | | OOBE | DE | | | | 488941 | -------------------------------------------------------------------------------------
05/23/13 12:01:30:464 | [INFO] | | OOBE | DE | | | | 488941 |
05/23/13 12:01:30:464 | [INFO] | | OOBE | DE | | | | 488941 | Exit Code: 11 - Another instance running, Only a single instance can be run at a time.
05/23/13 12:01:30:464 | [INFO] | | OOBE | DE | | | | 488941 | Please see specific errors for troubleshooting. For example, ERROR: DW037 ...
I have CS6 installed on this work computer with different license than what I'm trying to install from Creative Cloud with. Could that be the problem? The thing is, we can't get our company Adobe ID's because of company policy.

What application you are trying to install ?
Do you have that CS 6 application already installed ?
If yes, then you should not install again. In order to use the Creative Cloud license, just deactivate the existing application by going to Help > Deactivate and then activate using Adobe ID and password with which you have subscribed for Cloud.

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I purchased and downloaded Photoshop Elements 13, but the installer fails to initialise. How do I get it to work?

I have Photoshop Elements 10 and Premier Elements 10 installed on my PC. Both were installed from discs that I bought a few years ago. I recently purchased the upgrade (by download) for both applications to version 13. In accordance with the (scant) instructions received by email, I downloaded the four files required from the Adobe site. I subsequently ran the .exe files, which in turn created directories on my PC, including set-up.exe files for both applications. When I run the setup files, I get an error message stating that the installer failed to initialise. The error message advised me to download the Adobe Support Advisor to detect the problem. That tool does not exist. I then sought assistance from the Abobe support site, initially using the hyperlink suggestions, which were of no use, then using the chat function. The operator kept trying to get me to do something with something called 'Creative Cloud'; which I am not familiar with, and do not use. He then instructed me to download and run a CS5 cleaner tool; however, none of the choices offered by that tool include my issue, or either Photoshop Elements or Premier Elements. I am reluctant to uninstall version 10 of the programs in case I end up losing the lot and therefore wasting even more money than the purchase price for this upgrade.
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Hi,
Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
Thanks,
Shikha

How do I fix the following error Photoshop 13.1.2 for Creative Cloud Installation failed. Error Co

Photoshop 13.1.2 for Creative Cloud
Installation failed. Error Code: U44M1P7

What is the current version of Ps (Help->System Info), if you have 13.0.1.2 already applied then you need to re-install Ps to get Ps 13.1.2.
As 13.1.2 is a subscription patch this would not get applied over 13.0.1.2.
If this still does not resolves your issue, Kindly mail me installer logs.
For Mac:
"Library/Logs/Adobe",
For Win:
Program Fies(x86)\Common Files\Adobe\Installers
Please mail me @ [email protected]
Regards,
Ashutosh

What causes this message "Photoshop 13.1.2 for Creative Cloud Installation failed. Error Code: U44M1P7"?

What causes error code: U44M1P7? I have rebooted my machine multiple times and continue to get the same results.

Photoshop: Basic Troubleshooting steps to fix most issues
ISSUE: Installation failed. Error Code: U44M1P7, U44M2P7, U44M1P6
SOLUTION: Run the installer. Reinstall Photoshop CS6 to repair/replace the missing/modified file. Select Help>Updates… to run the updater again. http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

What does this mean:Photoshop 13.1.2 for Creative Cloud Installation failed. Error Code: U44M1P7

What does this mean:Photoshop 13.1.2 for Creative Cloud Installation failed. Error Code: U44M1P7
I found the manual update, which worked!
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5595&fileID= 5604

Hi Barbara,
For failed 13.1.2 update error U44M1P7, Please refer to the solution mentioned in the following threads :
http://forums.adobe.com/message/5396792#5396792
http://forums.adobe.com/message/5409050#5409050

Photoshop 13.1.2 for Creative Cloud Installation failed. Error Code: U44M1P7

Hello, I need some help. I am getting the following error just when updating my Photoshop CS6 app. U44M1P7

http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html#TroubleshootUpda…
Re-install on top of CS6 had to do that myself when I had perpetual CS6 installed and tried to update to Subscription version. Perpetual CS 6 13.0.1.3 Windows 13.0.6 Mac are different then 13.1.2 subscription version
Explanations of error codes:
U = Updater.
44 = Install Update Error
M1 = Automatic
M2 = Standalone mode
P = Patcher
6 = Done With Errors
7 = Installation Failed
ISSUE: Installation failed. Error Code: U44M1P7, U44M2P7, U44M1P6
SOLUTION: Run the installer. Reinstall Photoshop CS6 to repair/replace the missing/modified file. Select Help>Updates… to run the updater again. http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

Photoshop 13.1.2 for Creative Cloud Installation failed.

what to do ?
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AND
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CF-Wesenberg please see Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html for information on how to resolve the U44M1P7 error.

Photoshop 13.1.1 for Creative Cloud Installation failed

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Moroccoflowers please see http://forums.adobe.com/thread/1113531 in reference to the Photoshop update.

Photoshop 13.1 for Creative Cloud Installation failed. Error Code: U44M1P7

So, Lion won't let me deactivate, so I can't use the updates that I just bought with signing up for the Cloud, so I tried installing on my Mountain Lion Macbook and this is what I get...
Photoshop 13.1 for Creative Cloud
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Please Help, somebody!
Spent about an hour with Adobe Tech support just trying to figure out why I couldn't deactivate my product, only to find I had to close the chat room and the advice still didn't work.
Very frustrated, here! I have no updates on either computer, now!

Hi Jules,
Sorry to hear about your difficulties.
My recommendation would be
- Uninstall PS via Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
- Create a new user with Admin rights, log out of your current account and into the newly created one
10.7 http://support.apple.com/kb/PH4600
10.8 http://support.apple.com/kb/PH11468
- Reinstall Photoshop CS6 via Adobe Application Manager
- Try to update to 13.1 using Help > Updates in Photoshop CS6
-Dave

Installing a trial version of the Illustrator and InDesign App in Creative Cloud on my Mac is impossible. Keep getting 'Installation failed' notices. More information gives 0 fatal error(s), 0 error(s). Already repaired disk permissions in Disk Utility bu

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Hi Maarton,
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ERROR: DF001: Unable to get permissions of "/Library/Application Support/Adobe/Adobe PDF/Extras"(Seq 177)
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----------- Payload: {EB2A8CD4-B247-4810-A294-E3DB8EDC6060} Adobe CSXS Extensions CS6 3.0.0.0 -----------
ERROR: DF037: Unable to delete directory "/Users/emilylozano/Library/Application Support/Adobe/CS6ServiceManager"(Seq 2)
WARNING: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
----------- Payload: {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 -----------
ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/PCF"(Seq 2)
WARNING: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 0 - No error.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DF001, DF031 ... WARNING: DW063 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
Thanks!

Run the cleaner tool :- http://www.adobe.com/support/contact/cscleanertool.html
Enable root user account ( http://support.apple.com/kb/ht1528) and then install the software from the root user.

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dataDir /usr/sap/swdc/51033513/DATA_UNITS/JAVA_EXPORT_JDMP -
job /tmp/sapinst_instdir/NW04S/LM/AS-JAVA/ADDIN
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(DBConnection.java:149)
at com.sap.inst.jload.Jload.main(Jload.java:580)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
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at java.lang.reflect.Method.invoke(Method.java:324)
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Hi Sunny, hi Markus!
many thanks for your hints!
I've just solved the problem. The problem was, our Listener was not configured correctly.
I've adjusted the listener.ora, tnsnames.ora to the correct hostname - cause, we had a hostname-switch last month and I had forgotten to adapt the Listener...
now the Listener is running as well:
mcho35au:oraq2b 120% lsnrctl status LISTENER_Q2B
LSNRCTL for Solaris: Version 10.2.0.4.0 - Production on 30-MAY-2009
09:52:48
Copyright (c) 1991, 2007, Oracle. All rights reserved.
Connecting to (ADDRESS=(PROTOCOL=IPC)(KEY=Q2B.WORLD))
STATUS of the LISTENER
Alias LISTENER_Q2B
Version TNSLSNR for Solaris: Version 10.2.0.4.0 -
Production
Start Date 30-MAY-2009 09:52:15
Uptime 0 days 0 hr. 0 min. 32 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Listener Parameter File /oracle/Q2B/102_64/network/admin/listener.ora
Listener Log
File /oracle/Q2B/102_64/network/log/listener_q2b.log
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=Q2B.WORLD)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=Q2B)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=mcho35au)(PORT=1527)))
Services Summary...
Service "Q2B" has 1 instance(s).
Instance "Q2B", status UNKNOWN, has 1 handler(s) for this service...
Service "Q2B.WORLD" has 1 instance(s).
Instance "Q2B", status READY, has 1 handler(s) for this service...
Service "Q2B_XPT.WORLD" has 1 instance(s).
Instance "Q2B", status READY, has 1 handler(s) for this service...
The command completed successfully
meanwhile the step "Import java dump" has finished successfully!
Thanks to all!
Best Regards,
Gerd
Edited by: Gerd Schuster on May 30, 2009 10:29 AM

Installation fails on new Macbook Pro

I am trying to install CS3 on a new Macbook Pro Retina 13" with Mavericks. All of the CS3 apps except Photoshop installed correctly. Photoshop fails and when I try to launch it returns a message that it cannot be initialized because the disk is not available. I have tried reinstalling it and the installation fails. I tried launching the old copy from the previous computer's disk (now in USB enclosure) and I get the same error message. I tried copying it over to the new HD without success. Tried phone support and they won't help because it's an older version. CS3 is supposed to be compatible with Mavericks. Since the older copy and the new installation return the same message, I suspect (just a guess) some software issue, perhaps prefs or other files copied over from the old installation.
Can anyone help me figure out what the issue is, and how to go about installing PS successfully?
Thanks!

Mike, that did the trick. I trashed the entire Photoshop CS3 Settings under the existing account, then created a new user and installed from there. Installation was successful. Then I went back to my existing account and it launched fine from there as well. A new Settings folder was created automatically and I'm good to go now. This was a huge relief - I was stressing. Also, I'm not sure if it's the performance of the new computer or if the prefs were the issue, but it is lightning fast now. It launches in a couple of seconds whereas on the older machine it was taking a couple of minutes. I really appreciate the help!

Installation Failing on Windows XP PRo

Trying to install 10G Express with no luck. The installation process just stops and no further messages or prompts are given. Installation fails during the Copying files process and the last message in the dialog box is "Producing Product Information". Here is a snippet from the OracleDatabaseExpressInstall.log
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Property(S): SourcedirProduct = {F0BC0F9E-C4A8-485C-93ED-424DB9EA3F75}
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MSI (s) (50:38) [12:31:31:265]: Product: Oracle Database 10g Express Edition -- Installation operation failed.
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There are a few well known installation issues - in order of likelihood
1) Check that the Windows username you have logged on with does not contain a space (or other special characters such as umlauts etc). The workaround is to create another Windows account without spaces, give that account Administrator privileges, and install using that account.
2) Certain locales have problems. These include Russian, Estonian, English - South Africa, Spanish - Dominican Republic, German - Switzerland, French - Switzerland, Italian - Switzerland. The work around is to set the user locale to something else before the XE installation.
3) If you have the DLL oraociei10.dll in your path you will have problems. Workaround is: Search to see if this file exists on your hard drive. If it does, check to see that the directory that contains it is not in your path. If it is in your path, then remove during the Install. You can add it back to your path after the install, but the SQL Command line provides with Oracle Database XE will not work
In all cases above, deinstall the software using Add/Remove Progam before trying the work around

Acrobat XI Pro installation failed

MacBook Pro 13" Retina
OSX 10.8.5
3 GHz Intel Core i7
8 GB 1600 MHz DDR3
Used Akamai NetSession Interface.
Downloaded from Adobe website. After download, clicked on installer, entered serial number, quickly went through installing until right at the end: "THE INSTALLATION FAILED: Installer encountered an error that caused installation to fail. Contact manufacturer." Part of the message cut-off abruptly.
Then, it appeared that the installation did occur but when I opened the software the interface didn't look "smooth." Then almost immediately software update stated Acrobat XI Pro 11.0.04 was available for download, but computer wouldn't allow it to be installed citing error on initial problem. I uninstalled XI Pro and tried to download again from Adobe website but the window instantly opened for Akamai and said download complete. The same problem occured when I tried to install again, with the same error message.

Thank you Anish.
The software now appears to be working for some reason, and even though Error 1301 appeared when trying to update to Acrobat 11.0.04, it shows that I am running 11.0.04. There is something going on in there but so far so good.
Date: Wed, 27 Nov 2013 22:38:11 -0800
From: [email protected]
To: <removed by admin>
Subject: Re: Acrobat XI Pro installation failed Acrobat XI Pro installation failed
    Re: Acrobat XI Pro installation failed
    created by Anish Kumar in Acrobat Installation & Update Issues - View the full discussion
Following links may be helpful for you:
http://helpx.adobe.com/x-productkb/policy-pricing/akamai-download-mana ger-faq.html
http://helpx.adobe.com/creative-suite/kb/cant-download-store-purchase. html
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5882076#5882076
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Acrobat XI Pro installation failed
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Installation failed (11)

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