Installation Issue - Acrobat 9 Pro Extended

I'm trying to install Adobe Acrobat 9 Pro Extended on a system that currently has CS4.
A9PE will not install saying that I have a more functional product already installed, then it terminates install.
What's up with that? Is there a way I can still install the product?

No, you can simply uninstall the Acrobat Pro component from CS4, leaving the rest of Creative Suite intact.
Go to Control Panel > Add/remove Programs, select Adobe Creative Suite and click "Remove" - the components you've got installed will show as checkboxes, so you can choose to uncheck just Acrobat (do not tick the "deactivate" box!). Once that's done, the installer for APEX9 should be perfectly happy.
Note that although many CS4 applications read and write PDF files, none of them use Acrobat to do it - so swapping out the bundled copy for a point product, even a different version, won't have any effect on things like InDesign or Illustrator.

Similar Messages

Where is the logfile for Acrobat Pro Extended 9.2 on Windows ? (regarding Microsoft Office 2003)

My installation of Acrobat Pro extended works printing all types of Microsoft Office 2003 documents (Word, Excel, Pagemaker, etc) but NOT with Powerpoint and I'm trying to get more information other than what I'm seeing in Powerpoint when I try to create the PDF which is "an error occurred while trying to print the Adobe PDF"
where would I look for the log file?
thanks

RESOLVED!!!
The private data of the DEVMODE data structure may be corrupted when you use raw mode to print a document in a 32-bit application on a computer that is running a 64-bit version of Windows
http://support.microsoft.com/kb/930627
After installing the above patch, it works like a charm.

Adobe Acrobat Pro Extended | Print Option | Enable Flash Object Issue

Hi,
We are facing some problems with Adobe Acrobat Pro Extended Print Option.
We had a requirement to embed interactive Flash graphs in the PDF file, user will interact with these graphs and whatever graph he plotted, the data for it will be saved in PDF text field, so that on the next launch we can fetch the data to the flash from PDF text fields, so that user can see what changes he did last time. This works great, we are able to successfully comminicate from PDF to flash and then from Flash to PDF.
Please note that, PDF can have multiple graphs on different pages.
The issue we are facing is when we interact with the graphs and then try to print the PDF, in that case only the currently active graph or flash file (The page on which user is currently on) will be seen enabled in the print, the graphs on the other pages, which are not currently visible are seen in disabled state hence the data on it does not get printed.
We have also used the "RMA.activated = true;" command, still no success. Please refer to the screen shots below to understand the issue in more detail..
Flash Embed Options:
In the Print Option, it looks disabled:
The required/desired output is as follows:
We want all Graphs to get printed in enabled state and with the data user had entered. Please do let me know, if there is any workaround to achive this functionality.
Thanks,
Ajit Danve
Sr Developer
Aptara, Pune.

Which version. I think it is a minimum of AA9.2 that is needed for X64. Anyway, you should probably either open Acrobat and do the update (help menu) or download all of the updates from Adobe>downloads>updates and install them in order. The current version is AA9.3.4.

Acrobat pro extended 9 re-installation

I have an Acrobat Pro Extended 9 installed on my old computer. I have the disc and try to install it on my new computer using the serial number that is still registeered in my account. The answer I get is that the "serial number is not valid".
On the old computer I tried to "deactivate" it but the "Help > Deactivation" is not active. What should I do in order to transfer the Acrobat Pro 9 to my new computer?

Hello All, I am having the same issue, only here in the US. Mine is an upgrade version of Acrobat 9 Pro Extended, and I had to reinstall after refreshing my laptop computer for other issues.....i.e. it lost the ability to find wifi networks. Of course this wiped out all my installed apps (programs) and I tried to reinstall, which it did, but now get this ridiculous message Serial Number Invalid. And its the same number as on the package and registered with Adobe..........I have verified this numerous times. I would be happy to communicate with Adobe, but have not located a telephone number or an email link to send email to them for support.
I had upgraded from Adobe 6 long ago, and have given them the serial number when requested.

Acrobat Pro Extended to Inventor 2010 Issues

I purchased Acrobat Pro Extended last night in order to make some 3D PDFs for a sales trip TOMORROW and I cannot get this to work. I have updated APE to version 9.2.0 like one post suggested but it is still not working properly.
I can create some models from inventor files but only those that are one assembly file with a few parts. If I try to create a model from an inventor file that has a "top level assembly" (Inventor Term) with several "sub assemblies" I get one of three things:
1.) I get a 3D pdf that has only loaded the last of the three sub assemblies in the file (only on certain models)
2.) I get this message "Conversion Error" followed by this message "Acrobat could not open <file name> because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)"
3.) I get this message "Exception has been raised" followed by this message "Acrobat could not open <file name> because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)"
I am in deep trouble here and need to get this working if you all could be so kind. I did not wait until the last minute I was unfortunately told to prepare this yesterday, sorry for the urgency.
Jean Chile

I had problems until it updated to 9.2, then all went OK.
I've created 3D parts, assemblies and assemblies containing assemblies from IV 2010 files (see attached).

Adobe acrobat pro extended 9 language issues

Hi!
Is there any conflicts/obstacles that may arise using an English version of this software for documents or purposes in other languages or does it support other languages?
If not, is there any way that I can convert an English language version of Adobe Acrobat Pro extended 9 to Swedish language?
The reason I ask is that I'm considering buying a used copy of Acrobat pro extended 9, but before doing so I need to know if I would be better off buying a dedicated Swedish version of this software.
Thanks in advance
Anders

Thanks AbhigyanModi!
What I would like to do with acrobat pro extended 9 is for instance to convert a two-column glossary into Excel keeping the table format. Not sure if using English version will affect the text in the Swedish translation column or not. I've used Acrobat (Swedish version) to a minor extent at work so I'm familiar with some of its benefits, such as the "Copy as table" function.
I think ibuying this software straight from retail is quite pricey for my needs and that's why I considered buying a used English version of Acrobat Pro extended. But I'm not sure it's worth buying an English version if it will limit the useability for my needs.
Cheers!

Acrobat Pro Extended 9.3.1 - Can't use "Send for Shared Review"

After the last update for Acrobat Pro Extended, I cannot send RoboHelp PDF generated documents for shared reivew. I used to be able to send draft reviews of the help (in PDF) using our public shared drive. The error indicates: "The filename you specified is not valid because it does not include a .pdf extension, contains one or more invalid characters or the path preceding it refers to a protected system location." I have not changed any of the items mentioned in the error and yet after the last software release update to the 9.3.1, the share review option is not working. Has anyone run into this issue and can help with pointers?

I am surprised the patch allowed you to update from AA9.0.0 to 9.3.1 directly. Almost all patches (updates) for Acrobat are incremental and they must be installed in sequence. I suspect this it true for AA9 also, but I could be wrong.
I suspect it was the jump that is causing the problem. I would suggest you reinstall AA9 (you may have to be careful about activating and deactivating so you do not lose your number of license installs). Once you are back to AA9.0.0, then either use the "Check for Updates" or download all of the updates and install them in order. You may have to reboot after some of the changes. It looks like you have 7 updates to go through. Folks have complained about the updates not being cummulative for years, don't expect things to change.

Acrobat Pro Extended feature questions

Hi,
I am testing Adobe Acrobat Pro Extended to evaluate usability within the company I work for. During my testing, I have run across some questions about Pro Extended functionality. I would appreciate any information or suggestions you may have regarding these questions. Thanks in advance!
1. Adobe 3D Reviewer in Pro Extended experiences a run time error and exits when attempting to delete a part (subassembly) from the model tree using the "delete" menu option on the right mouse context menu of the model tree item. This occurs in both .u3d files and .pdf files. Is this a known issue, limitation or is there a fix for attempting to delete parts from a model? (perhaps a problem on my installation?)
2. I have used 3D comments on a 3D model and they are very useful since they are "anchored" to particular locations on the part/assembly being commented on. Can the comment text box itself be resized? Can the font size used for the 3D comment be resized? Once created, can 3D comments be edited in either Pro Extended or 3D Reviewer?
3. The model tree in 3D models is useful for viewing/hiding parts of a 3D model. Do the plus signs (+) used to traverse the model tree have an "Expand All" option or must every + sign be clicked to traverse subassemblies (these can be numerous!). This may not be a supported feature. Is there any plan for it?
Thank you again and I appreciate your input.
Jesse Perry

Hi Jesse,
Here are some answers that should help in your evaluation:
1) i believe you are still using a beta version. this bug has been fixed in the released version. you can find a trial version at the following location:
http://www.adobe.com/products/acrobatproextended/tryout.html
2) yes the 3D comment box can be resized by clicking in the upper left corner and dragging the mouse or moved to a different location by clicking in the lower right corner and dragging the mouse.
yes you can change the size/color of the 3D comment text by going to Edit>Preferences, clicking on Measuring (3D) and changing the settings: Measure Feedback Size, 3D Measuring Line Color
once created, you cannot edit the 3D comment text anymore.
3) there is no Expand All option in Acrobat/Reader.

How do I get the PDF Convert feature of Adobe Acrobat Pro Extended 9.4.4, which makes a PDF of a web page interactive, to work in Firefox 4.0.1?

I just installed (on my Windows 7 Ultimate (64 bit) operating system/Intel i5 CPU M560 2.67 GHz) and am now using as my default browser Firefox 4.0.1 because Internet Explorer 9 was giving me so much trouble--lack of display of web content, lack of PDF reproduction when web content displayed, screwball formatting display, etc., all of which has been remedied by the mere installation of Firefox 4.0.1.
How do I get the PDF Convert feature of Adobe Acrobat Pro Extended 9.4.4, which converts a web page to an interactive PDF, to set up and work on Firefox 4.0.1?

You can not do that using Adobe Acrobat 9. Adobe never made a create PDF add-on for Firefox for use with Adobe Acrobat 9. They created a Firefox add-on for use with Acrobat X, but currently that one does not work with Firefox 4 though Adobe are working on an update.

Problem with Adobe Acrobat Pro Extended version 9.3.4 reading Inventor 2009

I would like to be able to generate 3D PDF files from Autodesk Inventor CAD models (e.g. .iam files) using Adobe Acrobat Pro Extended. I am constrained to use Inventor 2009. When I originally installed Acrobat Pro Extended, I was able to make this work after installing the IMPORT3D update at:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4073
Recently (9/5/2010), I updated Acrobat Pro Extended to version 9.3.4. I believe that following that update, I lost the ability to read in Inventor 2009 files. Acrobat Pro Extended now gives the error messages:
"Exception has been raised" followed by:
"Acrobat could not open 'file' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). To create an Adobe PDF document, go to the source application. Then print the document to Adobe PDF."
This is exactly what happened when I first installed Acrobat Pro extended and before I installed the IMPORT3D update mentioned above. I tried re-installing that update but now the installer gives the error message:
"No qualifying products found to apply this update."
Note that Inventor 2009 does allow one to "Save Copy As" to PDF format, but this just creates a 2D PDF snapshot of the current model view -- same for print to pdf.
I suppose one thing to try is removing Acrobat Pro Extended and then re-installing without the 9.3.4 update, but with the IMPORT3D update -- but if that is necessary, then I won't be able to take advantage of any further updates (e.g. security updates) to Acrobat, which seems like a bad situation.
Has anyone else had this problem? Or is it just me?

I may have figured out what was causing my problem with conversion of Inventor 2009 to 3D PDF. After playing around with a number of inventor files, I discovered that the conversion worked fine when there were no references to external files. For example a .ipt file (part file) seemed to convert fine. I believe the problem was that on the form one obtains with Edit->Preferences->Convert to PDF->Autodesk Inventor->Edit Settings->Import->Assembly, the check box for "use root file directory" was NOT checked. Oddly, this is the default and I'm pretty sure I tried setting the conversion options to the default. In any case, I now seem to be able to perform the conversion of Inventor 2009 to 3D PDF so this problem is solved I guess.

Acrobat Pro Extended 9.0.0 Admin Install Update

Hello
I am trying to update our deployment of Acrobat Pro Extended 9.0.0 to the latest patch, 9.1.3.
We are not deploying the updates via Group Policy, as our deployment of Acrobat Pro is "on demand", therefore I initially wish to update the administrative installation point.
I feel it important to point out that our software was downloaded from the Adobe Licensing site, and is not copied off any CD/DVD media.
My basic process here is:
Download the patch files for Acrobat Pro Extended for Windows, from Adobe:
AcroProExUpd910_all_incr.msp (no longer easily found on Update site as downloadable at the time of this post)
AcrobatUpd911_all_incr.msp
AcrobatUpd912_all_incr.msp
AcrobatUpd913_all_incr.msp
Of which, based on the article at http://kb2.adobe.com/cps/498/cpsid_49880.html I understand that:
9.1.0 is a quarterly update
9.1.1 is a security update
9.1.2 is a quarterly update
9.1.3 is a security update (assumed, as it came out in the wake of current security fixes)
Therefore, I think I need to update my AIP to 9.1.0, then to 9.1.2 (acceptable according to the release notes for this patch) and then to 9.1.3, thus completing my task.
My problem comes from running the patches on the AIP. Normally I use a customised installation, but to rule that out, I am ONLY using the downloaded software - no local customisations applied using the Adobe Customisation Wizard.
Patching the 9.0.0 version to 9.1.0 using msiexec /a Acro3D.msi /p AcroProExUpd910_all_incr.msp WORKS! Setup completes, no errors.
Patching the 9.1.0 version to 9.1.2 using msiexec /a Acro3D.msi /p AcrobatUpd912_all_incr.msp FAILS! Setup reports a missing file in the Data1.cab, interop.adobepdfmakerx.dll. Google search reveals unlikely sources to download this missing file.
Patching cannot continue, as 9.1.2 is a pre-requisite to 9.1.3. I have the same problem with applying 9.1.1, though the above KB article made me ignore trying to get that to work.
Does anyone have any advice where I am going wrong?
Thanks!
UPDATE:
After more digging around, it seems that the 9.1.x updates are only for Pro and Standard, whereas the 9.1 update is explicitally for the Pro Extended product.
All 4 patches will patch an "installed" version of the Acrobat Professional Extended product, however the 9.1.2 update will not patch the administrative installation point, presumably because of the different version (Pro or Standard patch, not Pro Extended patch), resulting in the error of the missing file.
The Adobe Security Bulletin clearly says the patches are available for Standard, Professional and Extended, yet the patches dont seem to work! This is just nuts!

I ahve a new Acrobat Pro Extebded
9.0.0 and I am running windows 7. I cant
update anything and when I go into the help menu and select the updates it tells me I am
not on line etc.
I have tried and downloaded the updates and just cant install as it tells me the programme is missing etc etc.
All I want is a programme that works and i cant be done with all the tech talk as all i am is a user and run programmes that do the job. can any one advice what I can do next with out have to be a programmer.
David

Acrobat Pro Extended - how can I add links to 3D-objects?

Hi there,
I'm using Acrobat Pro Extended 9.0 and I would like to attach links to different filetypes to a 3D-object in a 3D-PDF. I tried to use the link-tool but it seems like that only works for 2D-PDF. Also in the 3D-Reviewer I haven't found a way yet to make it work.
Thanks
what eva

It's possible, but not in the simple tools-based way.
The "easiest" way is to add a Javascript to the 3D annotation which hooks the mouse event, scans the event.hits array and reacts based on the contents. If a mesh object is clicked the hits array will contain the mesh name in position 0 (then everything behind it in order). Your only issues arise when you want the "normal" clicking action to work as well (for selecting nodes, etc.), in which case you have to ensure your script passes the events about.
Many of the example files on the acrobatusers.com 3D gallery use that principle, and there are also some in the adobe.com section on 3D Javascript. The idea of a '3D linking tool' is a loooong way off - the way 3D is handled by Acrobat isn't set up to understand things at that level - the UI sees the 3D model as nothing but a black box that can be shouted at.

Secunia & Adobe Acrobat Pro Extended 9.3.1

Hi,
According to Secunia, my updated version of Adobe Acrobat Extended Pro 9.3.1 is insecure.
I have clicked on the Download Solution button on Secunia to obtain the latest Adobe Acrobat Version. After loading the latest version, I still have the following information.
Secunia points to the following file: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.dll
And reports that my version is: 9.3.0.148
Yet, when I fire up my Adobe Acrobat Extended and then go Help | About, I see the version is 9.3.1.
When Adobe updates Acrobat, does it leave insecure files behind? Is there anything I can do to ensure that my version of Adobe Acrobat is completely secure? How do I get Secunia to recognize my updated and, I hope, secure version?
Sincerely,
Kevin

Hi Bill,
I suspect that its latest version 9.3.1 is secure, at least for now.
My concern is that, for whatever reason, Secunia continues to think I have a prior version (9.3.0.148).
I had a similar problem with Flash. To solve my Adobe Flash problem, I used an Adobe uninstaller to completely remove Flash and then reinstall the latest version from Adobe web site.
I can't do that with my Adobe Acrobat Pro Extended. I need to get incremental upgrades through the upgrade process.
I have a hunch that the upgrades don't remove all the prior detritus from prior versions and that is tripping up the Secunia security.
I am hoping someone else has encountered the same issues and has found a solution.
Sincerely,
Kevin

Adobe Acrobat Pro Extended Will Not Install

I have the Adobe Master Collection CS5 installed, but needed to use some Acrobat features which I understood were only available in the Pro Extended version, so am trying now to install Extended onto the PC.
The installation however keeps stopping saying I "already have a more functional product installed" ... Acrobat on this PC is the Pro version, but is not Extended ... is there a way to get it to install without removing the current version and all its settings?

Since you have CS5 master collection installed- it comes with Acrobat 9.3 and Acrobat Pro Extended,
that you are trying to install is version no. 9.0. So when you launch the installer, you get the message that you have
more recent product already installed.
For installing Acrobat Pro Extended 9.0, you'll have to deactivate and uninstall Acrobat 9.3 and then install Acrobat Pro Extended.

DirectX files in Acrobat pro extended..

Hi,
I was wondering if it's possible to import directX-files into a pdf document? In the specification a found about Acrobat 3D there should be a Toolkit that can import these files but I can't find such a program. I guess that the new Acrobat pro extended is a new version of the old Acrobat 3D..shouldn't this new version also be able to import directX-files?
/Zarillo

hi,
I'm interst to this post too.
My issue is that I'm not able in Acrobat 9 Pro to change the 3d model shader.
I'd like to give it different appearence touch, modifying the shader (color, specular, glossiness, relfectivity.. and so on) and I'm noticing that Acrobat 9 Pro doesn't allow it.
So I think I should set it before importing.
Am I missing something?
Thank you very much for any explanation.
ByeZ!

Embedding video in PDF, keeps says it cant convert and need Acrobat Pro Extended?

I have Acrobat Pro 9 and with using the tool to embed video which seems to convert to a flash format, it keeps coming back saying its unable to convert and that I would need Acrobat Pro Extended. I tried a handfull of different video types and every one that I chose gave me the same message. All it will seem to do is somehow link to the video whcih will use the viewer installed on that persons computer to run. It seems to give you the ability to convert video over but it doesnt let you for anything you choose, what am I doing wrong?
I have Acrobat Pro 9 Extended at work which I tried the same thing with and of course, that worked. Is the Extended part by any chance just a patch for Pro 9 or is it a totally different purchase?

"Add multimedia to PDFs" at Acrobat Pro's LiveDocs may help to clarify.
http://help.adobe.com/en_US/Acrobat/9.0/Professional/WS65B80E79-F165-44f0-BBCA-0F142A75869 6.html
Looks like the following general observations apply.
If the multmedia file(s) meet the identified requirements for Professional it is "in".
If the multimedia file(s) do not, then conversion is required - but conversion is only available in Pro Extended.
That you get a "need conversion" message, from Pro that would be indicative of an input that does not meet the specified requirements for direct use in Pro.
An alternative might be to try "Create Legacy ..."
Legacy multimedia will rely on the end-user having the appropriate player application installed.
fwiw - having an interest in multimedia & PDF you might find this helpful
Video and Audio file formats supported in Acrobat 9 and Adobe Reader 9
http://kb2.adobe.com/cps/405/kb405848.html
Be well...

Installation Issue - Acrobat 9 Pro Extended

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