Installation of Adobe Acrobat x Standard

I have a HP computer with windows 7 and adobe reader 9.  I bought the acrobat x from the online store and downloaded it.  When i click on the desktop icon, it asks for a serial #.  I put in the serial # I was given from the store manager via email, and it gives me an error message that the serial # is correct, but i don't have a qualifying product.  It tells me reader 9 is a qualified option, which i have, but wont let me proceed from there.  what now?  I'm not a real technical computer guy, so be as simplostic as you can.  thanks

Hi jme89311,
Do you, by any chance, have Adobe Creative Suite previously installed on your computer? If you don't, please contact us for assistance. Use any of the various options on this page to contact custmer support.
Copying info from this doc: Upgrade, upsell paths | CS5, CS5.5 | Single-user products (http://kb2.adobe.com/cps/826/cpsid_82641.html)
Before you purchase an upgrade, note the following:
Adobe doesn't offer an upgrade from a suite product to a single point product. If you purchased a point product upgrade, and your previous version is a suite, contact us for assistance. (The point product upgrade won't recognize the serial number from the suite.)

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