Installation of CUE stucks at "boot helper"
Hi all,
I have call manager express 7.0(1) and trying to install cue 7.1.
I am able to enter cue module and configure bootloader mode.But once i type " boot helper" i get following error
ServicesEngine boot-loader> boot helper
nw_boot: 0 cue-installer.nmx.7.1.4
Me: 172.16.1.1, Server: 192.168.100.2, Gateway: 192.168.100.1
Loading cue-installer.nmx.7.1.4
Dbg: Final image size: 11571580
Debug: bl_sz: 98912
Debug: cisco_bl_sz: 60575
0x0000007f 0x00000045 0x0000004c 0x00000046 0x00000001 0x00000001 0x00000001 0x
00000000 0x00000000 0x00000000
cisco_cl_addr: 0x1001b70
Debug: bl_sz: 98912
Debug: cisco_bl_sz: 60575
0x0000007f 0x00000045 0x0000004c 0x00000046 0x00000001 0x00000001 0x00000001 0x
00000000 0x00000000 0x00000000
loader_addr: 0x1200000
[BOOT-PHASE2]: booting kernel
Platform: aim
BUG: unable to handle kernel paging request at virtual address d124abc4
printing eip:
*pde = 00000000
Oops: 0000 [#1]
Modules linked in:
CPU: 0
EIP: 0060:[<c01780fe>] Not tainted VLI
EFLAGS: 00010202 (2.6.22.10-vs2.2.0.5-cisco-nmx #1)
EIP is at dnotify_parent+0xe/0x40
eax: cfe22ec4 ebx: d124abbc ecx: 000019eb edx: 00000002
esi: 00000002 edi: c125c4d0 ebp: 000019eb esp: c69c1e04
ds: 007b es: 007b fs: 0000 gs: 0000 ss: 0068
Process swapper (pid: 1, ti=c69c0000 task=c123ba30 task.ti=c69c0000)
Stack: cfe22ec4 c014da87 c69c1e2c 00000000 c69d0800 fffffff7 c1278000 00008000
c014dfd1 c69c1e2c 00001b0f 00000000 00000000 00008000 00008000 c03883fc
00000000 c1278000 000019eb c0385d1c a4524ea1 c0385dbe 00000000 00000005
Call Trace:
[<c014da87>] vfs_write+0xd7/0x140
[<c014dfd1>] sys_write+0x41/0x70
[<c03883fc>] do_copy+0x2c/0xc0
[<c0385d1c>] write_buffer+0x1c/0x30
[<c0385dbe>] flush_window+0x7e/0xd0
[<c0386174>] inflate_codes+0x344/0x500
[<c03873b4>] inflate_dynamic+0x574/0x5a0
[<c0387da5>] unpack_to_rootfs+0x805/0x940
[<c03881df>] populate_rootfs+0xdf/0x100
[<c0399a82>] pcibios_assign_resources+0x12/0x80
[<c0382770>] kernel_init+0x90/0x260
[<c010275a>] ret_from_fork+0x6/0x1c
[<c03826e0>] kernel_init+0x0/0x260
[<c03826e0>] kernel_init+0x0/0x260
[<c0102b9f>] kernel_thread_helper+0x7/0x18
=======================
Code: 1c fd ff eb ae 8b 04 24 5b 5b 5e 5f 5d e9 5b ff ff ff 8d 74 26 00 8d bc 27
00 00 00 00 53 8b 1d 3c cd 37 c0 85 db 74 0e 8b 58 14 <8b> 43 08 85 90 f0 00 00
00 75 02 5b c3 8b 0b 85 c9 74 0f ff 03
EIP: [<c01780fe>] dnotify_parent+0xe/0x40 SS:ESP 0068:c69c1e04
Kernel panic - not syncing: Attempted to kill init!
Clocksource tsc unstable (delta = 1637203253 ns)
Time: pit clocksource has been installed.
Regards,
Bibin
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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