Installation problems updating from v6 update 11 to v6 update 12

Thank you for helping.
I am running XP Home SP3 and IE 7. I uninstalled update 11 and then attempted to install update 12. When I click on the installer I get a message saying "This software has already been installed on your computer. Would you like to reinstall it?"
When I click on Yes, it says "This action is only valid for products that are currently installed".
I tried removing everything with javara, but I have the same problem.
I also tried the Windows Installer Clean-up Utility, but it does not list anything Java.
I see that someone posted a similar question about a month ago, but there did not seem to be a resolution.
Thanks for any help you can give.

Thanks for posting back the solution.
Could you please provide more information about how you remove 6u11 and install 6u12?
Where did you download the JRE (ie. java.sun.com, java.com)?
Which type of installer did you use or what is the file name of JRE that you downloaded?
Do you have any reliable steps in reproducing the issue?
Thanks,
Roger Y.

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