Installed latest iTunes 10.4 iPhone updated IOS and works and syncs fine now iTunes locks up and hard crashes syncing my iPad Gen1 and while downloading IOS update for iPad times out
Seriously is this a ploy of apple to get me to buy a new iPad? I remember updating my iPhone 3GS and it ran crappy afterwards to I had to update to an iPhone 4
Try here:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Similar Messages
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Installed latest iTunes on Windows 8. Crashes when opens.
I have just installed iTunes on Windows 8, and iTunes crashes as soon as it opens, every time. Even if I run it under compatibility settings and as an Administrator. Why is this happening and how can I get iTunes (the latest version) to work?
Details of the error:
[Window Title]
iTunes
[Main Instruction]
iTunes has stopped working
[Content]
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
[Debug] [Close program]I am using Windows 8 and have the same problem. An install of 11.1 give me the same error.
The Event Log shows this:
Faulting application name: iTunes.exe, version: 11.1.0.126, time stamp: 0x52394b24
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988950
Exception code: 0xc06d007e
Fault offset: 0x00014b32
Faulting process id: 0xed8
Faulting application start time: 0x01cebea8d1371dca
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 12bcb56b-2a9c-11e3-be83-5c514f3c3ed0 -
Dear Sirs,when i use the computer updating my iphone to ios 7.1,suddenly black out.The computer has no power and my iphone does not work and keep display the screen saying the iphone need to connect to itunes. So when i connect my iphone to iTunes, the computer says"itunes has detected an iphone in recovery mode. you must restore this iphone before it can be used with itunes"
So my question is if I click OK(restore the iphone),will i lose all my data and whatsapp??
Thank you for your help and time.
Regards,
hopelessIf you didn't back up the phone to iCloud or iTunes (on your computer) BEFORE attempting the update, the data will be lost.
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Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
For example, here's what I get:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CAD7C0A1258F8
Current user is not an administrator.
The current local date and time is 2012-07-26 10:42:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16008)
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6570
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d6a87ba725121aa1240b1ce936c23470
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: ATAPI DVD A DH16ABSH, Rev YA12
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4. -
Got new computer with windows 8.1 and installed latest itunes, went to update music library on my nano 5th gen and plugged in recognized in my library but when it synced , it said sync was complete but did not update at all, then reset the ipod to factory , BIG MISTAKE plugged in again and it did the same thing except now I have no music on at all it syncs but will not put any music on , previous computer had xp on it, what would the problem be and what would solution be????
Thanksc) unistalled and reinstalled iTunes
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8 -
Just tried to download and install latest ITunes update and it would not finish update. I aborted the update and then my ITunes will not open. I keep getting and error stating that file MSVCR80.dll not found. I reinstalled my original ITune file but this did not clear this error. Any ideas.
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99732) -
Problems to sync my computer calendar with my Iphone after installing latest Itunes download
problems to sync my computer calendar with my Iphone after installing latest Itunes download
When I connect my Iphone to the computer Ai have to sync automatically my outlook calendar. Never had any issues except with the latest download that tell is doing some sync over the air with ICloud and that I can go to my Iphone and change that. So far I have not been able to sync my Iphone calendar with my outlook calendar for tge whole week
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Tried to install latest iTunes update, but got "A program is trying to illegally
access C+ Runtime file.." and iTunes won't launch. Tried latest Windows update
Service Pack and no joy.Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
Can Not installed latest iTunes 10.5.2 for Windows XP
To System support,
I am having trouble installed latest iTunes 10.5.2 for Windows XP. When I start install the exe file, I got an error message:
“There is problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.”
Could someone tell me why I can’t install iTunes 10.5.2?
I even fellow the trouble shooting from iTunes page by uninstall the older version of iTunes. Now I can’t even link my iPhone or iPad now. Please advise me on what is missing in my computer for costing this issue. Thanks for all your supports.
My computer inf:
System:
Microsoft Windows XP
Professional
Version 2002
Service Pack 3
Computer:
Intell(R) Core 2 Duo CPU
T7500 @ 2.20GHz
2.19 GHz, 1.50 GB of RAM“There is problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.”
Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time? -
Initially iTunes would not run although it had been running quite well up until now. Suddenly received this error on PC start-up "The program can't start because MSVC80.dll is missing from your computer. Try reinstalling the program to fix this problem." Research on Net pointed me to iTunes as the issue. Tried to start iTunes and received that message again. Tried installing latest version of 64-bit iTunes and received the subject message part way through the install: Trying to install latest iTunes for Windows 7 64-bit. Keep getting this error message "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services."
iTunes has been running great on this PC for years. What's up?
RonSee Troubleshooting issues with iTunes for Windows updates.
tt2 -
Installed latest iTunes and neither original iPods connect.
Have 2 original iPods (8Gb and 16Gb). Been using them for years with iTunes. Have Windows 8.1. Installed latest iTunes (12) and now neither iPad is recognized by iTunes even thought PC does. iTunes said to disconnect and reconnect (this didn't work). Then said to uninstall and reinstall iTunes (did this twice and it doesn't work either). This has been working for years - what can I do to recover this support?
Hi bobsteph,
Welcome to the Support Communities! It sounds like you've already tried some troubleshooting steps, but iTunes is still not recognizing your two iPods.
The resource below has troubleshooting steps to take in a specific order to address this issue. I can understand your frustration, but hopefully trying these steps will resolve the issue.
This article is quite extensive, so I've highlighted below only the sections that apply to Windows 8 and iPod Classic. Click on the link for complete details.
iPod: Appears in Windows but not in iTunes - Apple Support
http://support.apple.com/en-us/TS1363
1. Try the iPod troubleshooting assistant
If you haven't already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below.
2. Restart the iPod Service
Windows 8
Close iTunes and disconnect the iPod.
Move the cursor to the upper right corner to open the Charm Bar.
In the search field, type Services.
Choose Settings, below the search field.
Select "View local services" on the right side of the screen.
Scroll down, select iPod Service, and click "Stop the service."
After the service has stopped, click "Start the service."
After the iPod Service has started again, open iTunes and connect the device.
3. Restart the Apple Mobile Device Service
This service is used by:
iPod shuffle (3rd generation and later)
iPod nano (3rd generation and later)
iPod classic
If you don't have one of the devices listed above, this step doesn't apply to you. If you do have one of the above model iPods, restart the AMDS service as follows.
Windows 8
Close iTunes and disconnect the iPod.
Move the cursor to the upper right corner to open the Charm Bar.
In the search field, type Services.
Choose Settings, below the search field.
Select "View local services" on the right side of the screen.
Select Apple Mobile Device and click "Stop the service."
After the service has stopped, click "Start the service."
After the Apple Mobile Device service has started again, open iTunes and connect the device.
4. Empty your Temp directory and restart
For Windows 8
Move the cursor to the upper right corner to open the Charm bar.
In the search field, type Computer and press the Return key.
Open Local Disk C:. If Windows is installed on a different drive, open that drive letter instead.
Open the Users folder.
Double-click the folder that has your user name.
If you see an AppData folder, skip to step 9. If you don't see an AppData folder, proceed to the next step.
Click the View tab and click the Options button, on the far right.
In the Folder Options window, click the View tab.
Select "Show hidden files and folders."
Click OK.
Open the AppData folder.
Open the Local folder.
Right-click the Temp folder and choose Delete from the shortcut menu.
In the confirmation dialog that appears, click Yes.
If you are unable to delete the Temp folder, close all programs, especially any of those in the Notification area (system tray) of the Windows Task bar (shown below). Then, repeat step 13.
Restart your computer.
Install the latest version of iTunes and connect your iPod.
5. Verify that the Apple Mobile Device USB Driver is installed
For Windows Vista, Windows 7, or Windows 8
Connect the device to your computer.
Quit iTunes if it opens.
Open the Device Manager as follows:
For Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return. The Device Manager window should open.
Click the plus (+) icon (or disclosure triangle () for Windows 7 and Windows 8) next to "Universal Serial Bus controllers" to expand the section.
Locate Apple Mobile Device USB Driver in this list.
If Apple Mobile Device USB Driver is displayed without any downward arrow, "!", or "?" symbols over it, then this driver was successfully installed. Proceed to the next section titled "Change your iPod's drive letter."
If Apple Mobile Device USB Driver isn't listed, proceed to the section below titled "If the Apple Mobile Device USB Driver isn't listed."
If Apple Mobile Device USB Driver has a downward arrow next to it, this indicates that this device is disabled. To enable the device, right-click its entry in Device Manager and choose Enable from the shortcut menu.
If Apple Mobile Device USB Driver is listed but has an exclamation mark or question mark over it, continue with the next steps to reinstall the Apple Mobile Device driver.
Reinstall the Apple Mobile Device Driver
Right-click Apple Mobile Device USB Driver in Device Manager and choose Uninstall from the shortcut menu.
In the resulting dialog box, select "Delete the driver software for this device" and click OK.
In the Device Manager window, right-click "Universal Serial Bus controllers" and choose "Scan for hardware changes" from the shortcut menu.
Windows automatically reinstalls the necessary drivers and attempts to remount the device.
If the Apple Mobile Device USB Driver entry still has an exclamation mark or question mark over it, continue with the next steps to manually update the Apple Mobile Device driver.
Update the Apple Mobile Device Driver
Right-click the Apple Mobile Device entry in Device Manager and choose Update Driver Software.
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. If the Have Disk button isn't present, choose a device category such as Mobile Phone or Storage Device, if listed, and click next; the Have Disk button should now appear.
Click the Browse button.
Navigate to the following location: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Note: If using a 64-bit version of Windows Vista, Windows 7, or Windows 8, navigate to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file.
Note: This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Click Open.
Click Next and click Finish.
Restart your computer. Leave the device connected to the computer while restarting.
Note: During installation, if a message appears stating that the software you are installing "has not passed Windows Logo testing," click Continue Anyway to continue installing the drivers.
If the Apple Mobile Device USB Driver isn't listed
Open the Device Manager in Windows, as follows:
Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return. The Device Manager window should open.
Expand the following sections (not all sections may be listed):
Disk Drives
Imaging Devices
Other Devices
Portable Devices
Universal Serial Bus Controllers
Reconnect your iPod. Look for any entry that appears when the iPod is connected.
If only Unknown Device appears
Right-click the Unknown Device entry and choose Properties from the shortcut menu.
Click the Details tab. In the drop-down menu, choose Hardware IDs.
See if the listed hardware ID starts with "USB\VID_0000&PID_0000". If it does, Windows cannot read the hardware IDs of the device, and has replaced them with all zeros. This is typically caused by a faulty USB connection or an incompatibility with your USB chipset drivers.
Disconnect your iPod and unplug all USB devices from your computer.
Shut your computer down and then power it back on.
Open the Device Manager and reconnect your device, testing each USB port for approximately 30 seconds to see if your device is recognized.
Test with an alternate USB cable that you know works if one is available.
Temporarily disable USB 2.0 root hubs by looking for any "USB Enhanced Host Controller" or "USB 2.0 Host Controller" (or similar) entries in the Device Manager under the USB Controllers section. Right-click on each of these entries and choose "Disable."
Note: This may temporarily disable your USB keyboard or mouse. If it does, disconnect your USB keyboard and mouse. Or, if you are using a portable PC, connect an external keyboard and mouse.
After disabling USB 2.0, reconnect your device.
If your device shows up in iTunes, try re-enabling your USB 2.0 root hubs by right-clicking on their entries in the Device Manager, and choosing Enable. If the issue returns, you may disable the USB 2.0 hubs as a temporary work-around, keeping in mind that syncing will occur slowly (at USB 1.1 speeds). Then, consult your computer manufacturer for any updates for your USB 2.0 chipset.
Note: If Unknown Device appears in Device Manager when connecting your device to more than one known-good computer with more than one known-good USB cable, your device may require service. Contact Apple. Wherever you live in the world, you can find your device's service options at the Online Service Assistant. You may have questions about servicing your device, and you can find answers to frequent questions in this FAQ. If there is an Apple Retail Store nearby, find the closest store and then make a reservation through the online Apple Store Concierge. Reservations are strongly recommended.
If only "iPod" appears
For Windows Vista, Windows 7, or Windows 8
Right-click the iPod entry in Device Manager and choose Update Driver from the shortcut menu.
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. If the Have Disk button isn't present, choose a device category such as Mobile Phone or Storage Device, if listed, and click next; the Have Disk button should now appear.
Click the Browse button.
Navigate to the following location: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Note: If using a 64-bit version of Windows Vista, Windows 7, or Windows 8, navigate to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file.
Note: This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Click Open.
Click Next and then click Finish.
Restart your computer. Leave the device connected to the computer while restarting.
6. Change your iPod's drive letter
In some cases, changing the drive letter assigned to the iPod may resolve this issue.
7. Remove and reinstall iTunes
If you haven't already done so when following the Troubleshooting Assistants linked at the beginning of this article, remove and reinstall iTunes.
Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music or Music folder by default and aren't deleted when you remove iTunes.
Windows Vista, Windows 7, or Windows 8: Follow these steps to remove and reinstall iTunes.
8. Disable conflicting System Services and Startup Items
Installed background processes can sometimes prevent the iPod Service from running. You may be able to resolve this by disabling some items with the System Configuration Utility.
For Windows Vista, Windows 7, and Windows 8: Refer to Using MSCONFIG to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8.
9. Update, Reconfigure, Disable, or Remove Security Software
Some antivirus, firewall, or other security software can prevent iPods from displaying in iTunes. Updating, reconfiguring, disabling, or removing your security software may resolve the issue.
Note: For the best computer security, disconnect your computer from the internet prior to disabling or removing your security software. After testing, reinstall security software before reconnecting to the internet.
10. Deleting damaged or incorrect registry keys
If your iPod is recognized successfully on a different computer, and the steps above didn't resolve your issue, there is likely some other system issue on your computer that is the cause. This may require you to repair or reinstall Windows. If you need assistance with this, contact whomever supports Windows on your computer. In most cases, this will be the computer manufacturer.
I hope this information helps ....
- Judy -
just installed latest itunes to my laptop, and icon is on my homepage, but when i try to load it up, i get this message ,The File "itunes Library.itl" cannot be read because it was created by a newer version of itunes! Ive tried uninstalling it then installing again but nothing, ive ran scans on both itunes and quicktime to see what the problem is, and i just keep gettin this message! how do i fix this ANYONE please!
The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes".
Try the following user tip:
Empty/corrupt iTunes library after upgrade/crash -
hi, i had to re install my itunes library from a hard drive to my new laptop. Now itunes thinks i am trying to add new albums and saying there isnt enoug space. should i restore or is there a better way.
Have you tried exporting a 10 second section of the footage to see if the issue shows up once the seqeunce is actually exported from the timeline. I edit on CS5 with windows 7 pro at work quite often and have no issues so I assure you that isn't the issue. I also edit with AVCHD footage when at home and work quite freqeuntly as well so I'm positive that isn't the issue. It sounds like a GPU driver has been corrupted in the way it interacts with premiere pro. What type of GPU do you have? If it supports MPE's GPU acceleration have you tried turning it off and seeing if that makes any difference?
Anyways though try to export a 10 second test section of your timeline to see if when the clip is exported from premiere it will play normally in windows media player or vlc or w/e media player you want to use. If it exports fine then you can almost be positive it's a corrupted video card driver. If that's the case I'd re-install your GPU's driver and also check your gpu makers website to see if they have a updated driver avaiable. -
I cannot install latest itunes to my Sony notebook which is running on traditional chinese windows 7 64-bit, the error message is something like unrecognized windows package, can any one help me or has similar experience? Thanks.
iTunes 9.0.x is certainly compatible with Win7 64 bit since I use that exact setup on 3 different PCs. Two suggestions for your installation problems:
1)Download a new copy of the 64 bit installer from Apple then, instead of just running the itunes installer right click on it and try 'run as adminstrator'. In my experience that clears up a world of problems with program installation in Win7 and Vista. This is necessary even if you're already logged in as an administrator.
2) Try the previous version of iTunes (9.0.3). You can get a copy at http://www.oldapps.com/itunes.php?old_itunes=54 again right click on the file and "run as administrator"
Good luck, hope this helps.
Lil -
I have Windows XP system. I tried to install latest iTunes version. However I am getting error message that "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services". I have all the previlages on my laptop. Please help.
Solving MSVCR80 issue and Windows iTunes install issues.
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Since installing latest iTunes my playlists stop at the end of each song -why?
since installing latest iTunes my playlists stop at the end of each song -why?
Richard Emerson1 wrote:
since installing latest iTunes my playlists stop at the end of each song -why?
Most likely your songs got unchecked. iTunes will not automatically advance to an unchecked song.
First make sure you can see the checkboxes. If not, Preferences > General, Show list checkboxes.
If they have gone empty, you can recheck them all at once by holding the CMD or OPTION key (sorry I forget which on a Mac, so if one does not work try the other) and click any empty box.
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