Installed PE12 in June, but haven't used it since.  Tried to open using shortcut and program, but nothing happens, help?

Installed PE12 in June, but haven't used it since.  Tried to open using shortcut and program, but nothing happens, help?
Should I uninstall and reinstall, and if so does that cause additional problems?

I'm having the same problem.  I used it one day and everything was fine...next day, nothing will open.  Tried uninstalling and re-installing numerous times but no change.  Tried to contact support and they don't support this product (I just purchased it in August).  Am VERY disheartened with their customer support.

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