Installed Photoshop Elements 13.  Tried to launch - "Elements 13 Organizer has stopped working."

I downloaded and installed Photoshop Elements 13 & Premiere Elements.  I then launched Photoshop Elements Organizer and imported approx. 28,000 photos (including some videos).  A window opened indicating that many of the photos had tags, and asking if I wanted to add the tags.  I said yes, and the process began.  When it reached 60% a window opened indicating that "Elements 13 Organizer has stopped working", with the only option being to "Close program."
I've tried to open organizer several times, but it goes immediately to "Elements 13 Organizer has stopped working".  I was able to open Editor, and tried opening Organizer from Editor, but encountered the same problem.  Same when I opened from Premiere Elements.
I’ve uninstalled/reinstalled Elements 13 three times, twice using the Akamai downloader, and once using the Alternate method.  It said installation completed, but when I opened the program, it went straight to the error "Elements 13 Organizer has stopped working".  These times I didn't get to import my photos or their associated tags.

I already checked that and I have the latest drivers for my printer. Thanks for the suggestion though.  Dennis

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    Summary
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    Date
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    Status
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    Description
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    Problem signature
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    Application Name: Photoshop.exe
    Application Version: 15.2.2.310
    Application Timestamp: 5480338c
    Fault Module Name: Photoshop.exe
    Fault Module Version: 15.2.2.310
    Fault Module Timestamp: 5480338c
    Exception Code: c000001d
    Exception Offset: 00000000049de322
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 8db4
    Additional Information 2: 8db473619c10c0c8b85ce99afe676ed8
    Additional Information 3: f06d
    Additional Information 4: f06da704bdd5338df2a8d09bde2244bb
    Extra information about the problem
    Bucket ID: 1fe6d1d4e5765bd348843b981b8ec4d2 (85990875000)

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    for those of you out there, and potential buyers, here is my chat session with customer support.
    You are now chatting with Tanvi.
    Tanvi: Hello. Welcome to Adobe Technical Support.
    Tanvi: Hi Theodore
    theodore brown: hello, need help as you see frustrated beyond words, why a software program would not work on a brand new high powered PC with fresh everything..
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    theodore brown: out of the box, so to speak.
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    theodore brown: OK, shoot
    Tanvi: Theodore, support for Photoshop elements is not available through chat and phone. You can refer the links below for further help with this :
    Tanvi: Adobe Help and Support :      http://www.adobe.com/support/
    Tanvi: Adobe User Forums : http://forums.adobe.com/index.jspa?promoid=DJGWK
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    theodore brown: they only support thier product for 90 days, not when a customer buys?
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    Tanvi: Support is available for the Creative cloud applications
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    theodore brown: and this is not there are a TON of people in the community with the "stop working problem" and no real answers, just guessing.
    theodore brown: yea, help solve the problem or how do I get my money back.
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    Tanvi: You can return the software within 30 days since the purchase date.
    Tanvi: May I know when was the software purchased and from where?
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    theodore brown: I am looking up on amazon
    theodore brown: I have been trying to make this software work, in my personal time when I can for TWO WEEKS.
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    Tanvi: Were you able to check the purchase date?
    theodore brown: working on it.
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    theodore brown: received a few days after that.
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    Pushpa: Hello! Welcome to Adobe Customer Service.
    Pushpa: Hi Theodore.
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    Pushpa: Please allow me 2 to 3 minutes while I pull up your account details and see what best I can do.
    theodore brown: correct.
    theodore brown: https://forums.adobe.com/message/6676345
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    theodore brown: working.....
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    theodore brown: sorry, potential customers.
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    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-
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    Faulting module path: unknown
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    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-
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    Faulting application start time: 0x01ccb2e2274cc5cb
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  • Elements 12 organizer has stopped working

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  • Elements 9 Organizer has stopped working.

    Whenever I run Photoshop Elements 9, after a few seconds a window pops up that says "Elements 9 Organizer has stopped working. Windows is checking for a solution to the problem." And then another window pops up that says, "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then, I am forced to close the program. How can this be fixed? Thanks.

    delete your preference files from C:\Documents and Settings\"user name"\Application Data\Adobe\Elements Organizer\9.0\Organizer. Delete psa.prf and status.dat.
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  • Elements 12 organizer has stopped working and premiere elements 12 get msvcr80.dll missing errors

    elements 12 organizer has stopped working and premiere elements 12 gets msvcr80.dll missing errors

    First deactivate the product(s) and then uninstall it from the machine using the procedure specifically for your OS.  If in Windows and I suspect it is then uninstall from the Control Panel.
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  • Why do I continue to get this message-elements 9 organizer has stopped working?

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      The Organizer preferences may have become corrupted, needing to be automatically re-built on a re-start.   Close Elements.
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  • 'Elements 11 Organizer has stopped working' Error Message

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    darryl351 wrote:
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