Installed Photoshop Elements 13.  Upon activation, get through sign in screen, but when doing serial number validation, validate goes round but does not validate.  Connect Later is only way out of screen.  How do I validate.  Checked account but product n

How do one validate Photoshop 13. (Windows 8) Upon activation, get through to sign in screen, but when doing serial number validation, validate goes round but does not validate.  Connect Later is only way out of screen.  Checked account but product not listed.  Installed with serial number that was sent  by Adobe.  Have attempted numerous times at different times of the day.  On-line connection working.

Have you bothered to do any research at all? Not every app was upgrade to 5.5. Those that weren’t will next be upgraded to CS6.
Bob

Similar Messages

  • Trying to install Photoshop Elements 13 - I'm getting an "Exit:  34 code" failure.  Adobe Tech support promised 2 weeks ago to research and resolve; nothing done.

    Trying to install Photoshop Elements 13 - I'm getting an "Exit:  34 code" failure.  Adobe Tech support promised 2 weeks ago to research and resolve; nothing done.

    Jive is the forum hosting provider which Adobe uses.  If you are receiving e-mail updates about Jive then it is likely due to the forum notifications.
    Steve Miller I am so sorry I see that you updated case 186454198 on 3/20/15 but you have not received a response since then.  I have asked that a member of our support team contact you directly at the phone number we have on file.  Please feel free to update this discussion if you continue to experience difficulties.
    I would recommend reviewing the installation log files for the update you are trying to apply to determine the cause of the error.  You can find details on how to locate and interpret the installation log files at https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.htm l.  You are welcome to update this discussion with any errors which you are able to locate.

  • Trying to install photoshop elements 11 and keep getting the same error message: "The installation process encountered an error while installing shared technologies."

    Trying to install photoshop elements 11 and keep getting the same error message: "The installation process encountered an error while installing shared technologies."

    Medops20 please see Install rollback and Shared Technologies | Windows for information on how to resolve the current error.

  • I try to install Photoshop Elements 9 and i get this message :Inconsistency in the installer databas

    I bought a new copy of Photoshop Elements 9 and when i try to install it, i get this message.
    Inconsistency in the installer database. Please restart your computer and install again

    hi, i don't know but you know you are in the photoshop forum, the elements forum is here
    http://forums.adobe.com/community/photoshop_elements

  • Hi - how do i download a photoshop elements 11.0 onto my new computer.  I have the previous serial number.  Old computer hard drive broken

    Hi
    Can you please help as to how I download a previously purchased version of photoshop 11 which is installed on a computer which has broken?.  I have the original serial number.
    Thanks
    Ken Millett

    Ken,
    Here is a link:
    Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
    Previous posters have reported that it's critical to follow the instructions precisely.
    Let us know how you make out.

  • I have Mac os10 yosemite and with photoshop elements 13 I cannot get a menu from Print to change the type of paper.  Where is that menu  The one that comes up only alows for paper size not type

    After clicking print the menu that comes up does not allow for a change in paper type.  Where can I change the paper type. OS 10.10 Yosemite with Photoshop Elements 13.  I have a windows computer with the same program and the print menu has a paper settings option but not on the the mac.  What gives.  Is the Elements 13 not compatible with the OS 10 Yosemite?  Thanks for any help

    If you delete all the Adobe Reader stuff it will probably fix this. For almost everything, the Apple pdf handling works better.

  • I purchased Adobe Photoshop Elements 13 for my Macbook Air. I entered the key and serial number and not sure if it downloaded to my computer. It isn't in my downloads folder. Where else would it be?

    I can't find the download for Adobe Photoshop Elements 13 on my Macbook Air. Where else could it be?

    Hi Michelle Whiteman,
    Kindly check the below mentiond link to download it, if it isn't there in downloads.
    Download Premiere Elements products | 13, 12, 11, 10
    Thanks,
    Atul Saini

  • "Failed to initialize" error message when installing Photoshop Elements 12

    Hi,
    I kepe getting an error message when trying to install Photoshop elements 12. I have re-downloaded the files multiple times from different places and none work so I know it isn't a corrupted file. Tried a system restart. Tried using support advisor but it found no issues.
    I'm running Mac OS X 10.9 on a 2012 Macbook Pro that meets system requirements.
    Any help is greatly appreciated

    I have gone through the install logs and the error I am getting is 'PIM - Error could not create PIM Common Folder Path'. I have gone to the PDApp folder and it does not have any permissions on it. I have gone to the folder PDApp and it doesn't have any permissions, I'm not sure what to do from here. The PDApp folder is a alias that leads to the Adobe Application Managers folder. Sorry for the font being bold, it wouldn't turn off after pasting the error message.

  • Can't install photoshop elements 12 or premiere elements 12

    just downloaded the above. when installing photoshop elements (64 bit) it gets as far as trying to install the organiser BUT then get error 1401 see below.
    when trying to install premiere elements 12 (64 bit) get so far then error 1406 - see below.
    have followed all adobe support webpage suggestions (clean boot, new user, deleted temp files.
    I'm on Windows 7 Ultimate.
    Thanks

    I think "error 1406" is an issue on Windows, when the software can't add something into the registry.
    Are you the admin or do you have the rights to read and write?
    Do you have a software like "WebRoot Spysweeper" or something like that on your pc? They often reject these kind of orders

  • Can someone please help me re-install Photoshop Elements 8? I appear to have an unreadable disk.

    I recently had to replace the hard drive on my Mac. Ever since that change, I haven't been able to pull up my Photoshop Elements 8. It gave me a warning saying something about the serial number being invalid. I contacted Adobe once before but their queue was too high and they were too busy and asked me to come back another time. Between now and then I uninstalled photoshop elements from my computer in hopes to re-install it and fix the problem. The problem now is that my installation disk isn't even recognized by my computer. Is this because it is only allowed to be installed on one computer or could there be something wrong with my disk? I need this program for my at home business and would appreciate any assistance you can offer.

    Hi ,
    Please find the direct link to download Photoshop Elements 8: http://prodesigntools.com/direct-download-links-for-lightroom-3-and-photoshop-elements-8.h tml . Please follow the very important instruction before download.
    Regards,
    Romit Sinha

  • I am trying to reinstall PSE 9 after a computer reformat and I keep getting a message that it is the incorrect serial number for the trial. I bought the program in February of 2011, and I think I've only had it on one computer and that's this one. Windows

    I had to have my computer reformatted in July,  and am just now trying to install PSE9. When I tried to enter the serial number I got a dialog box that stated that this serial number was not valid for the trial. I bought this. According to my profile, I bought in in February 2011. I have only had it on this computer and I have never installed Premier Elements.  Can you help please?  Thank you, Kayt

    Contact Adobe support:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I have installed photoshop elements 12. when I try use the editing features it said that i must login to Adobe to register the product. but each time i try to it said there is a problem. help the problem stated that the internet is not connected, but that

    i have installed photoshop elements 12.
    when I try use the editing features it said that i must login to Adobe to register the product.
    but each time i try to it said there is a problem.
    help
    the problem stated that the internet is not connected, but that is not the case.

    I had the same issue and I'm running Windows 7.  Tried working with technical support for several hours but they were no help.  They just had me doing the same things over and over, offering no real answers.  I finally got fed up and have decided to return my product for a full refund.

  • I'm trying to install Photoshop Elements 10 onto Windows XP sp 3. I'm getting error 1335

    Hi,
    I'm trying to install Photoshop Elements 10 onto a Windows XP sp3 PC. The installer is giving me an error with data13.cab
    Have error checked the hard drive
    Have defragged the hard drive
    Have tried install from internal DVD drive
    Have tried install from network copy of the install DVD (made from a different DVD drive)
    Have tried install logged into Windows as a brand new user account.
    Installer can't get Element_StarFrameCircle.psd, although windows seems happy enough with the cab file.
    Have downloaded trial version from Adobe website but that wouldn't run either (exe file is corrupt, but this is mentioned as a possibility on the web site)
    Any ideas?
    Thanks,
    Stuart

    Stuard_Hubbard I would recommend following the steps listed in Error 1311, 1335, or 2350 "Source file not found...data1.cab" when installing Adobe products | Windows.  The error is indicating there is either a problem with your installation media or the Windows Installer Service installed on your computer.  Please feel free to respond to this thread if you have any questions about the steps listed within the document.

  • Photoshop Elements 13 won't get pass account logon - error 100 Network problem

    I Purchased and am trying to install Photoshop Elements 13 on my WIN7 machine.  I have been using Elements 9.  I get to the point of responding to the Login request in the installer and get the failure message  "Error 100 - Error communicating with Adobe.com.  Check your network connection and restart Adobe Download Assistant".
    I have tried using IE11 and Firefox 33.1 browsers, same error.  Based on another troubleshooting post I also cleared CACHE, same error.  I have tried using the DVD that came with my purchase as well as downloading the Trial - same problem.  I am able to logon directly to the Adobe.com website using my id and password so I know that works.  And I was also able to register my product using the serial number, so I know that is good.  What next?

    check this link, Sign in, activation, or connection errors | CS5.5 and later
    and if checking your hosts file etc fails to reveal the connection problem,  contact adobe support, https://helpx.adobe.com/contact.html

  • Photoshop Elements 12 - can't get pass the install Shared Technologies

    I've spent hours trying to install Photoshop Elements 12 on my Windows 8.1 64 bit computer. The install process chugs along merrily and then chokes with an unspecified error whilst installing the shared technologies and then rolls back the installation.
    The installer leaves a load of files in the Photoshope Elements 12 directory; the installer then fails to uninstall the program throwing up an error about an empty path which requires registry editing to get around.
    I've tried a wide variety of "fixes" (this seems a common problem) including deleting the OOBE directory, installing for the harddrive, turning of the virus checker/firewall, installing from tthe command line and even downloading the whole package from the Adobe website (I've bought it on CD) and all have failed and the "shared technologies" installation seems to be the problem.
    I'm a very experience computer user but I've just about reached the point of packaging everything up and sending it back; I'm not very confident about the quality of the software when I can't even get past the installer.
    Is there a way of installing Photoshop Elements 12 on a Windows 8.1 computer or perhaps a way of downloading and installing the shared technologies seperately?

    it sounds like you may have already gone through some of the options here,
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_tech nologies_
    but this is the most complete troubleshooting guide for that issue.  go through all the options or contact adobe support, http://helpx.adobe.com/contact.html?product=flash&topic=using-my-product-or-service

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