Installer failed to initialize. Installing PS Elements 10 to a MacBook Air
I am trying to install Photoshop Elements to my MacBook Air and I get the following error:
Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.
I did and it can not seem to find any issues.
Help.
I called into support last night because I am an impatient type and expect better response time. I was told the disk I had was damaged and I would have to download the file. I expected to at least to get a replacement disk as I just bought the program. I was told I have to pay to get the disk.
This whole thing is so frustrating.
I did at least get the program up and running.
m1chall
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Hello
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12/24/14 23:10:18:516 | [INFO] | | ASU | Setup | Setup | | | 2280 | Build Version - 8.0.0.147
12/24/14 23:10:18:516 | [INFO] | | ASU | Setup | Setup | | | 2280 | Logging Level verbosity Set to 4
12/24/14 23:10:18:531 | [INFO] | | ASU | Setup | | | | 2280 | Event Guid generated is: 'b84aa27d-9707-4bb5-8178-ef71053e1f61'
12/24/14 23:10:18:531 | [INFO] | | ASU | Setup | Setup | | | 2280 | Start Adobe Setup
12/24/14 23:10:18:531 | [INFO] | | ASU | Setup | Setup | | | 2280 | TimeLog: Bootstrapper Start
12/24/14 23:10:18:531 | [INFO] | | ASU | Setup | Setup | | | 2280 | TimeLog: Start initial checks
12/24/14 23:10:18:547 | [INFO] | | ASU | Setup | Setup | | | 2280 | Dictionary Path: C:\Users\briai_000\Desktop\Adobe Premiere Elements 13\PRE 13\resources\Dictionary\en_US\stringTable.zdct
12/24/14 23:10:18:547 | [INFO] | | ASU | Setup | | | | 5108 | Event with guid 'b84aa27d-9707-4bb5-8178-ef71053e1f61' is being sent
12/24/14 23:10:18:562 | [INFO] | | ASU | Setup | PIM | | | 2280 | XML is valid
12/24/14 23:10:18:562 | [WARN] | | ASU | Setup | PIM | | | 2280 | Failed to find Node
12/24/14 23:10:18:594 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - No default proxy present on the user machine
12/24/14 23:10:18:594 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - proxy Url is
12/24/14 23:10:19:318 | [INFO] | | ASU | Setup | | | | 5472 | HTTP Request Status code 200.
12/24/14 23:10:19:318 | [INFO] | | ASU | Setup | | | | 5108 | The http request returned HTTP_Status:0 HttpCommunicator error:0
12/24/14 23:10:31:652 | [INFO] | | ASU | PIM | PIM | | | 4080 | Build Version - 8.0.0.147
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | PIM | | | 4080 | Logging Level verbosity Set to 4
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | Utilities | | | 4080 | Folder does not exist
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | PIM | | | 4080 | Build Version - 8.0.0.147
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | PIM | | | 4080 | Logging Level verbosity Set to 4
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | PIM | | | 4080 | CREATE PIM Instance ...
12/24/14 23:10:31:761 | [INFO] | | ASU | PIM | PIM | | | 4080 | trying to createOrUpdatePIMDbSchema.
12/24/14 23:10:31:964 | [INFO] | | ASU | PIM | PIM | | | 4080 | SUCCESS Created Tables.
12/24/14 23:10:31:964 | [INFO] | | ASU | PIM | PIM | | | 4080 | PIM Database is Up To Date.
12/24/14 23:10:31:964 | [INFO] | | ASU | PIM | PIM | | | 4080 | Updater Inventory location:C:\Users\briai_000\Desktop\Adobe Premiere Elements 13\PRE 13\resources\updaterinventory.dll
12/24/14 23:10:31:980 | [INFO] | | ASU | Setup | Setup | | | 2280 | TimeLog: End initial checks
12/24/14 23:10:31:980 | [INFO] | | ASU | Setup | Setup | | | 5256 | TimeLog: Begin Installing
12/24/14 23:10:32:027 | [INFO] | | ASU | PIM | PIM | | | 5256 | Current OS version is: Major:6, Minor:3, ServicePack:0
12/24/14 23:10:33:577 | [INFO] | | ASU | PIM | PIM | | | 5256 | trying to createOrUpdatePIMDbSchema.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | Error could not executeGeneralSQLQuery.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | Failed select count(*) from sqlite_master.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | attempt to write a readonly database.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | Error in Get Table count.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | ERROR Failed select count(*) from sqlite_master.
12/24/14 23:10:33:624 | [ERROR] | | ASU | PIM | PIM | | | 5256 | Could not createOrUpdatePIMDbSchema.
12/24/14 23:10:33:624 | [INFO] | | ASU | PIM | PIM | | | 5256 | PIMSqlite closeDB status 0
12/24/14 23:10:33:624 | [ERROR] | | ASU | PIM | PIM | | | 5256 | Failed to initialize ACF pim.db. Database is corrupted. Download a new copy of Adobe Application Manager from http://www.adobe.com,or install this product again.
12/24/14 23:10:33:624 | [INFO] | | ASU | Setup | Setup | | | 5256 | TimeLog: End Installing. Now launching PDApp
12/24/14 23:10:34:139 | [INFO] | | ASU | Setup | | | | 5256 | Event Guid generated is: '45a9853e-11d7-44f2-8491-a478bb25a45c'
12/24/14 23:10:34:139 | [INFO] | | ASU | Setup | | | | 5256 | Event Guid generated is: '86444b4c-74ef-4a0a-8f0b-ec1047ada721'
12/24/14 23:10:34:156 | [INFO] | | ASU | Setup | | | | 5108 | Event with guid '45a9853e-11d7-44f2-8491-a478bb25a45c' is being sent
12/24/14 23:10:34:156 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - No default proxy present on the user machine
12/24/14 23:10:34:156 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - proxy Url is
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5500 | HTTP Request Status code 200.
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5108 | The http request returned HTTP_Status:0 HttpCommunicator error:0
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5108 | Event with guid '86444b4c-74ef-4a0a-8f0b-ec1047ada721' is being sent
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - No default proxy present on the user machine
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - proxy Url is
12/24/14 23:10:35:375 | [INFO] | | ASU | Setup | | | | 5500 | HTTP Request Status code 200.
12/24/14 23:10:35:375 | [INFO] | | ASU | Setup | | | | 5108 | The http request returned HTTP_Status:0 HttpCommunicator error:0
12/24/14 23:10:38:094 | [INFO] | | ASU | PIM | PIM | | | 2280 | PIMSqlite closeDB status 0
12/24/14 23:10:38:094 | [INFO] | | ASU | PIM | PIM | | | 2280 | FREE PIM Instance ...
12/24/14 23:10:38:125 | [INFO] | | ASU | Setup | Setup | | | 2280 | cleanUSF: Deleting Path C:\Users\briai_000\AppData\Local\Adobe\OOBE\PDApp
12/24/14 23:10:38:143 | [INFO] | | ASU | Setup | Setup | | | 2280 | Setting current directory to C:\Users\briai_000\AppData\Local\Adobe\OOBE
12/24/14 23:10:38:143 | [INFO] | | ASU | Setup | Setup | | | 2280 | ================= End Adobe Setup. Exit code: 1 =================
12/24/14 23:10:38:143 | [INFO] | | ASU | Setup | | | | 2280 | Waiting for the async thread to get the task completed
12/24/14 23:10:38:158 | [INFO] | | ASU | Setup | | | | 5108 | Async thread is completed. Now exiting from function.
12/24/14 23:15:49:406 | [INFO] | | ASU | OPM | OPM | | | 5388 | Build Version - 8.0.1.12
12/24/14 23:15:49:406 | [INFO] | | ASU | OPM | OPM | | | 5388 | Logging Level verbosity Set to 4
12/24/14 23:15:50:576 | [WARN] | | ASU | OPM | OPM | | | 5388 | Failed in key3List generation
12/24/14 23:15:50:576 | [ERROR] | | ASU | OPM | CryptEngine | | | 5388 | Failed in key3List generation
12/24/14 23:15:50:983 | [INFO] | | ASU | OPM | OPM | | | 5388 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
12/24/14 23:15:50:983 | [INFO] | | ASU | OPM | OPM | | | 5388 | No Record found for the input fields in opm_getValueForKey
12/24/14 23:15:50:998 | [INFO] | | ASU | OPM | OPM | | | 5388 | Released OPM refrence successfully in opm_freeLibRef
12/24/14 23:15:58:442 | [INFO] | | ASU | PIM | PIM | | | 4720 | Build Version - 2.8.1.451
12/24/14 23:15:58:442 | [INFO] | | ASU | PIM | PIM | | | 4720 | Logging Level verbosity Set to 4
12/24/14 23:15:58:442 | [INFO] | | ASU | PIM | PIM | | | 4720 | Starting update workflow
12/24/14 23:15:58:536 | [INFO] | | ASU | PIM | PIM | | | 4720 | trying to createOrUpdatePIMDbSchema.
12/24/14 23:15:59:067 | [INFO] | | ASU | PIM | PIM | | | 4720 | Current db schema version on machine 1.
12/24/14 23:15:59:067 | [INFO] | | ASU | PIM | PIM | | | 4720 | Current db schema version to install 2.
12/24/14 23:15:59:067 | [INFO] | | ASU | PIM | PIM | | | 4720 | SUCCESS Created Tables.
12/24/14 23:15:59:067 | [INFO] | | ASU | PIM | PIM | | | 4720 | PIM Database is Up To Date.
12/24/14 23:15:59:083 | [INFO] | | ASU | PIM | PIM | | | 4720 | PIMSqlite closeDB status 0
12/24/14 23:15:59:083 | [INFO] | | ASU | PIM | PIM | | | 4720 | PIMSqlite closeDB status 0
12/24/14 23:15:59:083 | [INFO] | | ASU | PIM | PIM | | | 4720 | START: Application download
12/24/14 23:16:10:988 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: IPC, size: 444.261719 KB, Time taken: 11 secs, Speed: 40.387428 kBps
12/24/14 23:16:23:334 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: DWA, size: 2889.285156 KB, Time taken: 24 secs, Speed: 120.386879 kBps
12/24/14 23:16:31:021 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: LWA, size: 5582.665039 KB, Time taken: 32 secs, Speed: 174.458282 kBps
12/24/14 23:17:03:849 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: D6, size: 2501.843750 KB, Time taken: 64 secs, Speed: 39.091309 kBps
12/24/14 23:17:13:099 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: P7, size: 8727.251953 KB, Time taken: 74 secs, Speed: 117.935837 kBps
12/24/14 23:17:20:311 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: CCM, size: 5835.765625 KB, Time taken: 81 secs, Speed: 72.046486 kBps
12/24/14 23:17:25:463 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: P6, size: 6825.774414 KB, Time taken: 86 secs, Speed: 79.369469 kBps
12/24/14 23:17:29:029 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: UWA, size: 6598.428711 KB, Time taken: 90 secs, Speed: 73.315872 kBps -
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I tried several times to install Photoshop Elements 11 on my new Macbook Pro (10.8.3) but the installer failed to initialize and the Support Advisor inspection could not identify any issue. I went today to the Apple Store to get help and the Genius guy couldn't resolve the problem either. He told me to contact Adobe Support and he gave me an Adobe token number.
Does anyone knows how can I resolve this problem? Any help would be truly appreciate it!!!
Thanks a lot!!!http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html
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Can't get Photoshop Elements 11 to install.
... Adobe Installer message: Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.
... Adobe Support Advisor message "Inspection could not identify any issues. Please contact Adobe Support for further assistance. http://www.adobe.com/support."
... .... So far I have downloaded twice, to two different folders (Desktop and my default download folder). Neither option has worked. Please help! I'd like to download Premiere Elements 11, but with this kind of installation problem on PSE11, it seems a second program may be as much of a problem to try to install.As Mylenium has stated all we have is a very general error message at this point so it is impossible to advise you until we have additional details. Please review your installation logs by following the steps listed in Troubleshoot install using logs | Elements - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html.
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