Installing adobe premiere elements 4 and importing video

My Dell laptop will not install Adobe Premiere Elements 4.  I keep getting an Error message.
I do have Adobe Premiere Pro CS3 on my computer, but I am unable to import footage from a DVD.
I think because it is in the wrong format and I need to convert it.
To cope with this problem, I tried to install Adobe Premiere Elements 4, but it will not install.
I tried to contact Adobe Tech Support, but Tech support from Adobe is closed. 
Even when it opens, I don't know if they will help.
Suggestions? Thanks, Sue

I don't think Tech Support will help with something that old... current is version 10
My GUESS is you have Win7 and version 4 is simply too old
As far as using PPro CS3...
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Tools to Convert to DV-AVI http://forums.adobe.com/thread/415317?tstart=0
Convert http://premierepro.wikia.com/wiki/FAQ:How_do_I_convert_my_files%3F
Convert your SD files to DV-AVI Type II with 48KHz 16-bit Audio

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