'Instant help' from your 'awesome support people' is a joke!

I've been trying for two and a half weeks to get a response now. My PC on which I had Digital Editions crashed and when I downloaded DE (from Kalahari.com where I had bought my e-books) onto my new PC and tried to open my e-books I got a message E LIC ALREADY FULFILLED BY ANOTHER USER. I was told by Kalahari to de-authorise DE on my old PC before downloading it onto the new one but I can't because the old PC is kaput. I can't do anything on it; it's not working! How do I get DE to work on my new PC then? All my other e-books are working just fine, just not those using DE.

Contact Customer Care
Try this link, it should give you an option to contact Adobe via online chat. Right towards the bottom, in the middle, should be a 24/7 Chat option you can click on.
I would think they could reset DE authorization associated with your e-books you've been locked out of.

Similar Messages

Why is there no way to get information on basic hardware requirements from your Firefox support page?

I have been trying in vain for over one hour to access information about the minimum hardware requirements for Firefox 3.6.20, to which I have upgraded today. Why do you make it so hard to find such information from your support page?
I am running this version on an old 450-MHz AMD K6-III+ system that is packed to capacity with 384 MiB of RAM, although from what I gathered from the page I accessed immediately before the upgrade, all software requirements have been met; I am running it on the openSUSE 10.2 platform. I have reason to suspect that this version of Firefox handles memory badly, causing some of my JavaScript applications to behave badly, although these applications work correctly in older versions such as 3.5, and in Opera 10.

I have since discovered that one could access this information from the Release Notes, which can be accessed from the Help menu. Sorry! My mistake!
However, it would still be helpful (i.e., to those of us who are newbies, or forgetful) to include a link from your support page. Please include it there as well!

Sorry but I need a little help from yours...(vivo function on FX 5600)

Hi everybody, I've decided to post here in order to get some advices (maybe some of the moderators are not going to agree with me) from some of you (wonkanoby, Osnavi, Stu online, among others...) that I have the certainty that you could help me out here.
So here it's the message posted in the VGA MSI cards forum, but I didn't received any answers... And I'm so sorry for doing this but I don't see any other option, I really appreciate your advices, so here it's:
"Hi, I'm trying to use the VIVO function on a MSI Geforce FX 5600 but without any good result. I've installed the last WDM driver and also the lates Nvidia drivers, also the Info executable for Intel Chipset (inf, AGP), the motherboard can't asign an IRQ to the AGP (possible solution suggested by Nvidia itself to reponse to: "code 10 the device can't start"), I don't know if this mobo it's not compatible with this function or with this vid card. I'm pretty shure that I can't capture any video files without having the need of using any third part software (adobe premiere, capture solution, tv-christ, among others) and please advice me if I'm wrong, (I've tried MSI media Center deluxe without any success). The error code that the device manager shows is this(on nvidia WDM video Capture): Error code 10, the device can´t start.
Any ideas are welcome.
Here are the specs:
Pentium 4 HT 2.8 mhz 800 fsb
Intel 865gbf
DDR sdram 512 pc 3200 x 2
MSI Geforce FX 5600 128vtd VIVO
Driver 6.6.8.1
Driver WDM 2.2.0.0
Toshiba 80gb 7200rpm sata port
Audigy Gamer
Fax modem Conexant
4 Fan coolers
PSU 400 watts"

There may be an IRQ issue that the Intel crowd may be better suited to help with. You may have a device IRQ conflict, I've had this happen before and you have to look at your IRQ's for starters and look at slot population. The Creative card may be in a shared slot further complicating the issue or perhaps even the drivers are conflicting.
I suggest you tell us what slots are populated and post your IRQ's.
Go to Start>AllPrograms>Accessories>System Information~>Hardware Resources>IRQ's (Use the Edit menu to select all and copy, then post your IRQ's like this:
IRQ 0   System timer   OK
IRQ 1   Standard 101/102-Key or Microsoft Natural PS/2 Keyboard   OK
IRQ 4   Communications Port (COM1)   OK
IRQ 5   WinFast TV2000 XP WDM Audio Capture   OK
IRQ 6   Standard floppy disk controller   OK
IRQ 8   System CMOS/real time clock   OK
IRQ 9   Microsoft ACPI-Compliant System   OK
IRQ 11   NVIDIA nForce PCI System Management   OK
IRQ 12   PS/2 Compatible Mouse   OK
IRQ 13   Numeric data processor   OK
IRQ 14   Primary IDE Channel   OK
IRQ 15   Secondary IDE Channel   OK
IRQ 16   RADEON X800 XT Platinum Edition   OK
IRQ 17   WinFast TV2000 XP WDM Video Capture   OK
IRQ 18   Creative SB Audigy 2 ZS (WDM)   OK
IRQ 19   OHCI Compliant IEEE 1394 Host Controller   OK
IRQ 20   Standard Enhanced PCI to USB Host Controller   OK
IRQ 21   NVIDIA Network Bus Enumerator   OK
IRQ 22   Standard OpenHCD USB Host Controller   OK
IRQ 23   Standard OpenHCD USB Host Controller   OK

Getting help from Adobe Customer Support

I am subscribed to Creative Cloud but despite numerous attempts to update my payment information using different browsers and devices it appears my payment is not getting processed. Now I am getting emails from Adobe that my subscription will be cancelled. Tr
ied ringing customer support (in the US) from the UK only to hear that there's a 2 hour wait! Jeeze I'd need a very good lottery win to pay for that phone bill! Is there any other way to get help? This is really frustrating and potentially a disaster as I use the Creative Cloud to host several of my websites... I most certainly don't want to lose them! The problem seems to have coincided with Adobe Customer Accounts being hacked. Mine was one of these and it was for this reason I changed my card!

Hi JayneNBunting,
I am so sorry for the trouble you had to face.
I will follow it up for you & get back to you shortly. Feel free to message me privately if you have any quries.
Regards,
Rajshree

Need help from your guys,...

Hi Friends,
I having following queries please look at this & reply back to me.
I have completed devlopment in my BI Dev around 5 cubes & respective queries, my basis consultant will transport to the production server, we don't have testing server in my lansscape.
Once It's transported to Production what things need to be done by me as BI Consultant.
Kindly please let me know.
Cheers
siri

Hi,
Did you try loading some data from R/3 quality or even production in the BW development system (since you do not have a test system)? The data would be master data in info-objects and transaction data in cubes.
Did you test your queries in development?
Once you have done these and transported the same to production, you may load production data and run your queries.
BR/
Mathew.

Is it possible to completely delete your Apple Support Communities account?

Hello everybody,
As the title states.

It seems that complete deletion is impossible, but the next best thing would be to clear out your personal information, if that was your concern:
1. Remove devices and other personal information from your Apple Support Community profile. This would be accomplished by editing your profile and privacy settings (e.g make the privacy settings as strict as possible).
2. You'll notice your name and email address are not editable via the Apple Support Communities profile page. However, you can edit your name and email address used by Apple Support Communities from your Apple ID https://appleid.apple.com/
To change these, login and click on the "Manage your Apple ID" and you will be able to change them via the "Name, ID and Emaill Addresss" link in the menu on the left. However, please note that any changes to your Apple ID affect your main Apple account (iTunes, iCloud, Apple Online Store, etc.)

How do I convert a pdf to Word. The India support people are of no help!

How do I convert a pdf to Word. The India support people are of no help!

Hi John,
I'd be happy to assist.
Here is a 'getting started' guide that should be helpful.
Launch Adobe Reader and open your PDF file
Select "Tools" and click "Sign In" link to sign in with your Adobe ID and password
Select "Export PDF"
Click "Convert" button
Click "Download Converted File" link to download the exported Word file to your computer.
Let me know if you have further questions.
Looking forward to hearing back from you!
Regards, Stacy

Maximum Activations Exceeded (no help from chat or phone support)

I can not get Muse to activate on my computer since (around) the time CC was released. At first I assumed it was a problem with my install so I uninstalled and reinstalled and it didn't work. I then gave it a few days thinking there was something on the Adobe side that would go away. Every couple of days I would try and get the same error but all my other CS6/CC products open just fine (that I have tried, I have them all installed but have not actually tried every one). It is only installed on this one computer so I know I should have at least one additional activation for another computer, not that I need that for this computer.
I then sent and email to tech support and have not heard back in a few days so once again I try to no avail. I then search the web and see there is a fix for people in the same situation and I follow those instructions do delete three folders (2 in the one folder, 1 in another). I try and it does not work. So I try to contact Chat support and after wasting a lot of time I am finally told that they can't help with technical matters and I should call tech support. I try them, he helps, asks me to uninstall and reboot then reinstall after we tried a few other minor things (had me log out of the CC app). I proceeded to uninstall, remove the same folders as before, reboot, reinstall and then go to activate. No luck! I was told not to call tech support back but to go to chat which further frustrated me as they are taking me full circle. He also suggest that I can go the forums so here I am.
I am very frustrated and without a product because of crappy DRM/cloud issues and I have no choice in the matter besides canning the software. Thanks in advance for any help anyone can provide...

Hi Parikshit,
My normal Muse is fine now, but I'm getting the same problem as before when I try to login to the Adobe Muse Prerelease. Can you look into the problem.
Thanks,
Date: Mon, 7 Oct 2013 09:17:20 -0700
From: [email protected]
To: [email protected]
Subject: Maximum Activations Exceeded (no help from chat or phone support)
    Re: Maximum Activations Exceeded (no help from chat or phone support)
    created by p_nath in Help with using Adobe Muse CC - View the full discussion
Please try to activate Muse on your system now.
Cheers
Parikshit
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5741935#5741935
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           Start a new discussion in Help with using Adobe Muse CC at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Hi I am receiving thousands, yes thousands of eMails from APPLE Support Communities, In My inBox there is more than 26.000 eMails from these communities, and i Need Help from you, i will appreciate.I am not panicking but i've ever seen this !

Apple Support Communities
HI
I am receiving THOUSANDS, YES THOUSANDS of eMails from ALL Apple Support Communities.I deleted some one thousand but still more than Normal.
Please i need your Help.This is Enormous!!! I've never seen this happening! It should be a huge mistake that everybody from All Apple Support Communities
sending me their complains? I think it is a big Mistake, or Something bigger, i don't Know! I just need Help in this moment. it's been more than three or four days
i saw a number of eMails from Apple Support communities landing in my eMail address, should this be normal? I don't think so.
I appreciate any Help
Kind Regards
& a Happy New Year

Click Your Stuff in the upper right and select Profile. In your profile there is a link to the right to manage email notifications.

TS3212 When I try to start Itunes, I get the message" program can't start because MSVCR80.dll is missing from your computer - try reinstalling the program". When I try to reinstall I get the message Error 7 (Windows Error 126) - can you help me?

When I try to start iTunes, I get the message "program can't start because MSVCR80.dll is missing from your computper. Try reinstalling the program." When I try reinstalling, I get the message Error 7 (Windows Error 126)
Can you help me?????

Hello Charleen,
It sounds like you are unable to reinstall iTunes because of this error message 7. I recommend the troublehsooting found in the following article that mentions that error named:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thank you for using Apple Support Communities.
Take care,
Sterling

Why can't I get help from you people? Thunderbird is installed, but not working.

I carefully followed the directions for installing Thunderbird. I am running WinXP pro. Thunderbird is there but not functioning. I am 78 years old and I need help from you re: install. I am not going to pay $$$$$to get a computer tech to come to my home and install Thunderbird. I had no trouble installing Firefox, but Thunderbird is an absolute drongo. Please call me at xxx-xxx-xxxx or email me a number to call. I need human help. PLEASE! Thunderbird just sits there but gets no mail.
Regards, Sara

This appears to be your first post here and you have not provided much detail to work with. This is the Thunderbird support forum. No one is going to call or email you other than the spammers that get your info that you posted in a public forum.

"See how to get instant updates on your phone" Doesn't go away. Help?

In the Facebook app when I click on the notifications it says "See how to get instant updates on your phone" at the top. It doesn't go away from the top unless I enable push notifications for it. However, i don't want that. Help?

There are 3 ways to exit a fullscreen app:
Escape key
Command+Control+F
Hover the cursor at the top of the screen until the menu bar drops down then clcik the Arrow icon on the top right.
Have you tried plugging it back into the TV?

Trying to download latest iTunes, but I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help.

Please help. I am trying to download the latest version of iTunes so I can synch my new iPhone. I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help as I have absolutely no idea. Thanks.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

HT5570 I have forgoten the security questions,i have tryed ewerithing to reset all of the instructions i have recived from the apple support team. I still can not reset the questions. Can some body please help me to reset them. Thank you and best regards

I have forgoten the security questions,i have tryed ewerithing to reset all of the instructions i have recived from the apple support team. I still can not reset the questions. Can some body please help me to reset them. Thank you and best regards

Since this is a user-to-user support forum, there isn't much we can do other than refer you to the following instructions and as noted in the instructions, then to Apple Support if you can't reset as shown in the instructions: If you forgot the answers to your Apple ID security questions

When I try an update I-tunes the software tells me the older version of Apple Software Update cannot be removed. Contact your technical support group. Help!!!

When I try an update I-tunes the software tells me the older version of Apple Software Update cannot be removed. Contact your technical support group. Help!!!

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

'Instant help' from your 'awesome support people' is a joke!

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