Integration of ChaRM with third party tools

Hi all,
We are in the process of building the solution for Change Request Management implementation integrated with third party tool.
As the normal process for ChaRM is to work with the Service Desk functionality (to raise a ticket, then support message, change request, change document etc...), but what we need is create the change request, and change document directly with ChaRM without using the Service Desk functionality.
Did anybody come across this situation?
Please share your experience.
Thanks in advance.
Balaji

Hi Balaji,
there is no problem, as I understand, you want to use ChaRM without Service Desk. OK, than you create directly a Change Request in CRMD_ORDER, the transaction type you have to select is SDCR (standard transaction type), you have to approve it and then you can create a change document, it is not necessary that you start with a Service Desk ticket like SLFN.
You need configured TMS a SolMan Project with a Maintenance Cycle, thats it (but this is enough , don't forget the customizing).
I hope I understood you correct
Udo

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