Interaction Record cannot be displayed, instead it gives an exception error

Hi Folks,
In the Web IC, when I click on "Interaction Record" in the Navigation bar, the page is not displayed, instead it gives an exception error:
Component ICCMP_BT_INR cannot be displayed
An exception has occurred Exception Class  CX_BOL_EXCEPTION - Access Previously Deleted Entity 
Method:  CL_CRM_BOL_CORE=>GET_TRANSACTION 
Source Text Row:  10
Can someone tell me where to correct this situation.
Thanks,
John

Hi,
please check this setting:
SPRO->IMG->Customer Relationship Management->Transactions->Basic Settings->Define Transaction Type
Define 0010 as default for IR.
Denis

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