Intermittent high ping issues

I've been having occasional high ping issues for quite a while now. They come and go at irregular times, and I'm not sure how to resolve this. Other computers on the network are showing similar latency.
A traceroute to google's public DNS:
Traceroute to (8.8.8.8)
1 L100.LSANCA-DSL-23.verizon-gni.net (71.104.144.1) 1644 ms 1088 ms 1346 ms
2 G10-2-2823.LSANCA-LCR-08.verizon-gni.net (130.81.45.208) 886 ms 1118 ms 716 ms
3 so-7-0-1-0.LAX01-BB-RTR2.verizon-gni.net (130.81.29.142) 1352 ms 1096 ms 1366 ms
4 0.so-2-2-0.XL4.LAX15.ALTER.NET (152.63.10.121) 1026 ms 1432 ms 1246 ms
5 0.so-1-0-0.XT2.NYC4.ALTER.NET (152.63.64.126) 550 ms 792 ms 590 ms
6 TenGigE0-7-0-0.GW8.NYC4.ALTER.NET (152.63.22.45) 846 ms 884 ms 312 ms
7 Internet-gw.customer.alter.net (152.179.72.66) 134 ms 180 ms 444 ms
8 * (72.14.238.232) 274 ms 94 ms 712 ms
9 * (209.85.252.2) 530 ms 1114 ms 1276 ms
10 * (72.14.239.93) 1294 ms 1406 ms 1418 ms
11 * (72.14.236.200) 1586 ms 690 ms 106 ms
12 * (216.239.49.145) 106 ms 108 ms 354 ms
13 google-public-dns-a.google.com (8.8.8.8) 296 ms 104 ms 148 ms
Transceiver statistics:
Transceiver Revision:
7.2.3.0
Vendor ID Code:
4
Line Mode:
G.DMT Mode
Data Path:
Interleaved
Transceiver Information
Downstream Path
Upstream Path
DSL Speed (Kbits/Sec)
3360
736
Margin (dB)
13.5
10.0
Line Attenuation (dB)
55.0
31.0
Transmit Power (dBm)
17.8
11.8

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
#2 Have you tried connecting your modem to the NID ?
I point to http://www.dslreports.com/faq/1317
#3 What is the brand and model of this DSL modem?
#4 If you have a RJ-45 WAN port router: What is the brand and model of it?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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    2. Serial number:
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  • High Packet Loss, High Ping and Slow Connection Ov...

    Hi There,
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    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 21:52:14
    Downstream:
    12.96 Mbps
    Upstream:
    910 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
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    Line attenuation (Down/Up):
    29.4 dB / 16.4 dB
    Output power (Down/Up):
    20.4 dBm / 12.6 dBm
    FEC Events (Down/Up):
    987297 / 12745
    CRC Events (Down/Up):
    254 / 15268
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    2437 / 252630
    Error Seconds (Local/Remote):
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    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:01:05
    Downstream:
    13.77 Mbps
    Upstream:
    910 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    6.4 dB / 5.6 dB
    Line attenuation (Down/Up):
    29.4 dB / 16.4 dB
    Output power (Down/Up):
    20.4 dBm / 12.6 dBm
    FEC Events (Down/Up):
    159 / 12746
    CRC Events (Down/Up):
    1 / 15573
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 252639
    Error Seconds (Local/Remote):
    1 / 36438
    Even within the time it has taken to compose this page my internet quality has nose-dived from the previous result above to the following: 
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:52:31
    Downstream:
    13.77 Mbps
    Upstream:
    910 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    6.1 dB / 5.4 dB
    Line attenuation (Down/Up):
    29.4 dB / 16.4 dB
    Output power (Down/Up):
    20.4 dBm / 12.6 dBm
    FEC Events (Down/Up):
    14544 / 12749
    CRC Events (Down/Up):
    14 / 15584
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    72 / 252647
    Error Seconds (Local/Remote):
    10 / 36449
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    Regards,
    Richard.

    Thank you for you quick reply, I have just moved my hub to the master socket again and re-run the test and I seem to be getting the same results.
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:17:47
    Downstream:
    12.96 Mbps
    Upstream:
    910 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    6.0 dB / 5.2 dB
    Line attenuation (Down/Up):
    28.7 dB / 15.9 dB
    Output power (Down/Up):
    20.4 dBm / 12.6 dBm
    FEC Events (Down/Up):
    26417 / 5
    CRC Events (Down/Up):
    1 / 303
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    31 / 11
    Error Seconds (Local/Remote):
    10 / 36522
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    Regards,
    Richard

  • Having really high pings, packet loss and been on ...

    Hi. I've been on to BT 4-5 times in the last few weeks. Everytime its the same thing I do all their checks and run the speed test. Its the same thing over and over. When i try to explain to them the problems i,m having they said your speed is within the acceptable range. I,m at a loss with dealing with BT. The customer server is terrible.
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    Hi Guys.
    Still facing these issues. Is BT not going to do anything about it? Here is a WinMTR test to a game server i,m playing.
    |------------------------------------------------------------------------------------------|
    | WinMTR statistics |
    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    | BTHUB5 - 0 | 1132 | 1132 | 0 | 0 | 10 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | 217.41.216.109 - 7 | 901 | 843 | 18 | 30 | 394 | 20 |
    | 213.120.158.234 - 7 | 909 | 853 | 21 | 25 | 51 | 23 |
    | 31.55.165.151 - 7 | 905 | 848 | 20 | 25 | 51 | 23 |
    | 31.55.165.109 - 7 | 905 | 848 | 21 | 25 | 49 | 23 |
    | 109.159.250.180 - 7 | 897 | 838 | 20 | 25 | 63 | 23 |
    | core1-te0-13-0-16.ilford.ukcore.bt.net - 7 | 913 | 858 | 27 | 34 | 57 | 33 |
    | peer6-0-9-0-22.telehouse.ukcore.bt.net - 6 | 917 | 863 | 27 | 32 | 56 | 32 |
    | 166-49-211-240.eu.bt.net - 7 | 913 | 858 | 28 | 32 | 59 | 28 |
    | 213.248.82.249 - 7 | 909 | 853 | 0 | 33 | 93 | 29 |
    | ldn-bb2-link.telia.net - 7 | 909 | 853 | 28 | 36 | 127 | 70 |
    | adm-bb4-link.telia.net - 7 | 909 | 853 | 32 | 37 | 76 | 34 |
    | adm-b4-link.telia.net - 6 | 917 | 863 | 34 | 38 | 65 | 35 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    |________________________________________________|______|______|______|______|______|______|
    217.41.216.109 seems to be an issue with this. Getting packet loss of 7% and the the ping shoots up to almost 400 while the average is around 30.
    I,ve tried everything BT have told me, i've phoned loads and loads of times to seek help. I dont know what else to do. Pings and latency is horrible. And i dont just mean little lag. Every online game is unplayable. Webpage loading slowing or broken images .

  • High latency issue of an evening whilst gaming.

    Hiya`s Peeps, Having recently switched to BT from Virgin (this being only my third day as a customer) as the VM service for gaming in my area (Sth Manchester) on thier 50mb package was simply not viable due to over utilisation issues, I now find myself experiencing high latency issues with my BT service.
    All three evenings have been lost to me as my in game latency (World of Warcraft) has rose upto 3500ms with occasional disconnections.
    Also strange was that was after the BB was first switched on I had a consistent in-game latency of 24ms home and 24ms world, this lasted around 8 hours until I experienced my first lag spike, I was disconnected and when I eventually was able to get back in game, some 20 minutes or so later, my home and world latency had changed to 42/45 (still playable ) but every 10 to 15 minutes the world latency would again rise to around 3k and above and I would again be disconnected from the server.
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    Les

    welcome to the forum
    there is a 10 day training period after your connection is activated during which time you need to leave the router connected with no manual resets.  The router may reset (often) during training but that is normal as the equipment in the exchnage tries to find the best stable connection for your line.
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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  • Very High Ping/Latency

    Good Evening,
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    Looking good! 
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  • Slow Speeds/High Ping During Evening

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    4 16 ms 12 ms 14 ms 162.151.78.209
    5 25 ms 13 ms 30 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
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    6 * * * Request timed out.
    7 317 ms 305 ms 305 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.8
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    8 501 ms * 452 ms be-14-pe02.11greatoaks.ca.ibone.comcast.net [68.
    86.83.34]
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    2 10 ms 9 ms 9 ms 98.207.208.1
    3 10 ms 13 ms 9 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
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    4 17 ms 11 ms 13 ms 162.151.78.209
    5 18 ms 14 ms 22 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
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    6 * * * Request timed out.
    7 189 ms 255 ms 250 ms he-0-10-0-0-pe02.529bryant.ca.ibone.comcast.net
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    8 229 ms 337 ms 418 ms 66-208-228-70.ubr01a.hurtl301.al.hfc.comcastbusi
    ness.net [66.208.228.70]
    9 236 ms 305 ms 305 ms 72.14.232.138
    10 213 ms 218 ms 187 ms 66.249.95.29
    11 194 ms 286 ms 321 ms nuq05s01-in-f0.1e100.net [74.125.239.96]Trace complete.C:\Users\Derek>tracert google.comTracing route to google.com [216.58.192.46]
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    2 14 ms 10 ms 9 ms 98.207.208.1
    3 14 ms 9 ms 10 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
    [68.86.142.189]
    4 15 ms 11 ms 17 ms 162.151.78.209
    5 17 ms 13 ms 13 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
    5.154.105]
    6 * * * Request timed out.
    7 427 ms 305 ms 304 ms he-0-14-0-1-pe03.11greatoaks.ca.ibone.comcast.ne
    t [68.86.86.202]
    8 210 ms 305 ms 304 ms 173.167.59.66
    9 479 ms 305 ms 305 ms 209.85.241.55
    10 282 ms 305 ms 304 ms 74.125.37.43
    11 215 ms 305 ms 304 ms nuq04s30-in-f14.1e100.net [216.58.192.46]Trace complete.

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    Mode
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    Traffic type
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    Upstream
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    10.5
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    Medley Phase (Final) Band Plan
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