Internal error occured (web gui)

Hello,
I've installed SRSS 4.1 and after configuring the installation i login into the web administration.
after login any oparation i try to do i get thrown out and i get this error:
"internal error occured
you have been logged out because a consistent response could not be guaranteed..."
i don't know even where to start...
all other services seem to work...
thanks in advance,
Michael.

Michael: Yes, it is definitely caused by java runtime environment links (symlinks.)
Try to look at +/etc/opt/SUNWut+ (I am using CentOS, so the paths may be different in case of other distro..) whether you have symlink named jre* pointed at your jre installation. (in my case it is */usr/java/latest/*)
if not - create it and restart sun ray services, it should probably help a little. ;)
but these problems remains when i want to perform warm/cold reboot.
i want to make one of my DTUs as a token reader, but it requiers cold reboot.
point is that the gui throws that internal error - for details you can view my [SCREENSHOT URL|http://img504.imageshack.us/img504/4426/errorinternal.jpg]
we have aslo command line interface, so i typed utrestart -c* (cli command for cold reboot) and even when i get +"A cold restart has been initiated... messages will be logged to /var/opt/SUNWut/log/messages."+ there seems to be a no change for my server.
at last i tried to reboot it completely.. and i still can't force the token reader to read the token.
do you have any suggestions? i would really appreciate your help.
thanks.
Edited by: xdaan on Aug 21, 2009 9:37 AM

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Ritu Raj

It seems you are on SP3, and I assume the operating system of the BO server is Windows based.
Please cross-check that the Excel version you have matches the ODBC driver in the supported platforms document for XI3.1 SP3 [http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/4079f8f6-2b49-2d10-d790-bc596012dc25]
Second thing, I would like to see screenshots of what you mean by
"I found that while selecting refresh checkbox in one of the query which is using .xls file from the local system this is showing above error while running from above link.
If it is unchecked it is running without any error."
just to avoid misunderstandings from my side
Thanks!
Best regards,
Simone

Internal error occured (web gui)

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