Internal order number not present in debit memo request in External billing

Hi Experts,
We are working on external billing in CRM and have single object controlling configured. I am trying to create a Debit Memo Request in ECC from a confirmation in CRM. This confirmation is created as a follow-up to the service order. The debit memo request is getting created once the confirmation is completed but it does not have a reference of the internal order and hence on billing, the revenue is not getting posted to the internal order. Could you suggest if there is some setting required in CRM to link the internal order to the Debit Memo Request?
Thanks in advance

I have the same issue, can you let me know how you resolved?

Similar Messages

  • Internal order number in debit memo request in external billing

    Hi Experts,
    I am trying to create a Debit Memo Request in ECC from a confirmation in CRM. This confirmation is created as a follow-up to the service order.
    The debit memo request is getting created but it does not have a reference of the internal order and hence on billing, the revenue is not getting posted to the internal order.
    Could you suggest if there is some setting required in CRM to link the internal order to the Debit Memo Request?
    Thanks in advance

    I have the same issue, can you let me know how you resolved?

  • Not able to edit the Debit memo request after cancelling Billing document

    This is a process in SD/Customer service.The issue is even after cancelling the billing document we are not able to edit the item details in debit memo request..Pls suggest how we can edit the item details after cancelling the billing document
    Best Regards

    Hi Jay,
    Yes, the whole sales document could not be deleted as well.
    Sorry for the misleading answer.
    As per the long text of error V1006, the document cannot be completely
    deleted because further processing has already taken place. Even though
    you have cancelled the subsequent documents, if you refer to the
    document flow, the subsequent documents might have already been created
    The cancellation of these does not delete the request.
    Please have a look at table VBFA in transaction SE16 and you can see
    that the subsequence documents are still displayed.
    What you can do is to enter a reason of rejection for all items to
    prevent further processing of the request.
    Please refer to Note 147028, you don't need to apply
    this note, please refer to part of "NOTE:...".This is a restriction
    of the system.
    For order-related billing, it is not possible to delete the sales
    document, even if the subsequent invoice has been cancelled.
    You have to reject the items.

  • BAPIs to create sales orders for Returns and Debit Memo Request

    I have to create a sales order for document type Returns as well as a debit memo request.The BAPI 'BAPI_SALESORDER_CREATEFROMDAT2' is giving the following error message for Debit Memo Request document creation as well as for Returns.
    761 Unpermitted combination of business object BUS2032 and sales doc. category L
    I found BAPIs:
    ‘BAPI_CUSTOMERRETURN_CREATE’ for creating sales document of type ZDRE and SD document category ‘H’.
    ‘BAPI_DEBITREQUEST_PROXY_CREATE’ for creating sales document of type ZDDR and SD document category ‘L’.
    please let me know if anybody have used them. If so what values need to be passed to I_UPLOAD_ID,I_DESTIN,I_SFA_REL parameters of BAPI_DEBITREQUEST_PROXY_CREATE. Are there any alternative solutions using the Salesorder bapi.
    I have to create documents based on the flat file data no reference sales document numbers are available.
    Appreciate your help..
    Good Day

    Look at the code done by me
    Program Name:                                                        *
    SAP Name    : ZAXXXXXX               Version    :                    *
    Programmer  : Chris Dong of ITDC                    *
    Description :                                                        *
    Includes        :                                                    *
    Function Modules: XX_XXXXXX                                          *
    Transactions    :                                                    *
    Programs        :                                                    *
                     LINE-COUNT 65
                     MESSAGE-ID ZA
                     NO STANDARD PAGE HEADING.
    CLEAR l_order_partners.
    l_order_partners-partn_role = 'AG'.
    l_order_partners-partn_numb = '0001202491'.
    APPEND l_order_partners TO li_order_partners.
    CLEAR l_order_partners.
    l_order_partners-partn_role = 'WE'.
    l_order_partners-partn_numb = '0001202491'.
    APPEND l_order_partners TO li_order_partners.  
    Sales document type
    l_order_header_in-doc_type = 'ZDR'.  
    Sales organization
    l_order_header_in-sales_org = '1000'. 
    Distribution channel
    l_order_header_in-distr_chan = '01'.  
    l_order_header_in-division = '04'. 
    l_order_header_in-REF_DOC = '9100000144'.
    order reason
    l_order_header_in-ord_reason = '925'.
    item number
    l_order_items_in-itm_number = '000001'. 
    material no
    l_order_items_in-material = '000000000007000012'. 
    l_order_items_in-target_qty = '0000000000100.000'. 
    APPEND l_order_items_in TO li_order_items_in. 
    *BUS2094 Credit memo request " OSS NOTE 93091
    *BUS2096 Debit memo request " OSS NOTE 93091
    ORDER_HEADER_IN = l_order_header_in
    SALESDOCUMENT = l_vbeln
    RETURN = li_return
    ORDER_ITEMS_IN = li_order_items_in
    ORDER_PARTNERS = li_order_partners
    Message was edited by:
            Chris Dong

  • Single Debit Memo Request from Multiple orders - RRB

    I am wondering if it is possible to get Single Debit memo request from multiple Service orders after running DP90/DP97?

    It is not possible Single Debit memo request from multiple Service orders after running DP90/DP97 in STD SAP.Even Z development will not possible for this.If even some how Z development possible.You will face billing process inconsistency.

  • Debit Memo Request Issue

    Dear friends,
    The copy controls are set for  a) Sales Order to Debit memo request (VTAA) & b) Billing to Debit Memo Request (VTAF)
    Scenario #1. Sales Order Qty  is 10 No (Delivery and Billing done for 10 Nos) and I have created a DMR for qty 5 Nos with reference to the sales order  and created the Debit Memo.
    Now when I create one more DMR with reference to the same sales order, the qty referenced in the DMR is 15 No
    Scenario #2. Sales Order Qty  is 10 No (Delivery and Billing done for 10 Nos) and I have created a DMR for qty 5 Nos with reference to the Billing doc and created the Debit Memo.
    Now when I create one more DMR with reference to the same Billing doc, the qty referenced in the DMR is 10 No
    1. While creating a Credit Memo Request or Debit Memo request whats the standard reference document to be used? Is it Sales order or a Billing doc?
    2. I have tested this using standard doc types and I think this is not the correct behaviour.
    In both the scenarios, the referenced qty should be 5No when you are creating the DMR for the second time.
    Somebody let me know what should be the Ideal way to do it......

    Hi Isaac,
    In transaction code VTAA goto OR to DR  and look for your Item Category and in that there is a field by name Pos./neg. quantity
    and in that you will find the help details as shown below:
    The below details will help you for all the documents like Quotatio, Sales Order , billing etc.
    Quantity is calculated positively, negatively or not at all                                                                               
    Indicates whether, during copying, the quantity or value in the target  
         document has a negative effect, positive effect, or no effect at all on 
         the quantity still to be completed in the source document.                                                                               
    The system uses this indicator to determine how the quantity in the     
         source document is affected. For example, if you                                                                               
    o   Create a quotation item for 100 pieces,                                                                               
    o   Copy the quotation into a sales order, and                                                                               
    o   Create a sales order item for 80 pieces,                                                                               
    the copying has a positive effect on the quotation. In effect, you have 
         added 80 pieces to the quotation quantity that is now considered        
         complete. 20 pieces in the quotation remain to be completed.            
      If you do not make an entry in this field, or set indicator 0, the     
      source document is not blocked, which allows you to create several     
      target documents at once (for example, when using EDI and frequent     
      contract releases).                                                                               
    While the source document (such as quotation or quantity contract) is  
      being processed, it is blocked. For instance, if you are working on a  
      quantity contract, no one can create a release order for that contract).
                                                                                    In sales documents, for example, you can expect the following results: 
    o   Quotation   -> Sales order: positive                                                                               
    o   Contract    -> Return: negative                                                                               
    o   Sales order -> Sales order: no effect                                                                               
    In billing documents, for example, you can expect the following results:
    o   Delivery    -> Invoice: positive                                                                               
    o   Delivery    -> Cancellation: negative                                                                               
    o   Delivery    -> Pro-forma invoice: no effect         

  • Credit/debit memo request

    1) credit memo request - After create invoice in vf01, then if credit memo needed, must create credit memo request in va01 then only can create credit memo in fb75?
    2) debit memo request - After create invoice in vf01, then if debit memo
    needed, must create debit memo request in va01 then only can create debit memo in fb70?
    3) credit/debit memo can only be created after credit/debit memo request is created?
    4) if credit/debit memo not created in fb75/fb70, where in sd can create?
    5) credit/debit memo request done via which tcode if not va01.

    Hi Eliana,
    1. A transaction that reduces Amounts Receivable from a customer is a credit memo. For eg. The customer could return damaged goods.  A debit memo is a transaction that reduces Amounts Payable  to a vendor because, you send damaged goods back to your vendor.
    2. Credit memo request is a sales document used in complaints processing to request a credit memo for a customer. If the price calculated for the customer is too high, for example, because the wrong scale prices were used or a discount was forgotten, you can create a credit memo request. The credit memo request is blocked for further processing so that it can be checked. If the request is approved, you can remove the block. The system uses the credit memo request to create a credit memo.
    You can use credit memos in Sales and Distribution (SD) for assigning credit memo requests to the open invoices and in Financial Accounting (FI) for assigning  credit memos and payments to the open invoices and carry out clearing with them.  If you use both Financial Accounting (FI) and Sales and Distribution (SD),  there is a 1:1 relationship between the credit memo request and the credit memo item posted in Financial Accounting (FI). As soon as you bill the credit memo request together with other sales orders, or distribute the items of one credit memo request to several billing documents, the assignment is no longer valid and the system will not process it.
    For  credit memos, credit memo requests, and payments, you have the following assignment options:
    - Assignment to a single invoice
    - Assignment of a partial amount to an invoice
    - Assignment to several invoices
    When you post  credit memos, the payment programme processes them automatically. If the credit memo is specifically related to a particular open invoice item, the payment program automatically attempts to offset the credit memo against the open item. If it is not possible to completely offset the credit memo against an invoice, you can post a debit memo to the vendor, who is to reimburse the amount.  Then you can apply a multilevel dunning program. 
    3.  Debit memo request is a sales document used in complaints processing to request a debit memo for a customer. If the prices calculated for the customer were too low, for example, calculated with the wrong scaled prices, you can create a debit memo request. The debit memo request can be blocked so that it can be checked. When it has been approved, you can remove the block. It is  like a standard order. The system uses the debit memo request to create a debit memo.
    4.  As mentioned above, creating a credit or debit memo request enables you to create credit or debit memos based on a complaint. For this first create a sales document with the order type for a credit or debit memo  request. You can create the debit  or credit memo requests in the following ways: 
    – Without reference to an order
    – With reference to an existing order
    Here you enter which order the complaint refers to.
    – With reference to an invoice
    Here you enter which invoice the complaint refers to.
    In all cases, you specify the value or quantity that should be in the credit or debit memo
    5. You can block the credit or debit memo  request from being billed in Customizing. Go to Sales -> Sales Documents -> Sales document header -> Define sales document type and select the billing block field in the billing section.  This request can later be reviewed along with similar ones, - if necessary, by another department. The request for a credit or debit memo  can then be approved or rejected.
    Credit memo and debit memo is created used the T.Code VF01, in which we have to choose the billing type as Credit Memo or Debit Memo.
    Credit Memo Request or Debit Memo request are created using T.Code VA01, in which we have to select document type as G2 or L2.
    Hope this gives you some idea.

  • Internal order number is not picking in Capital PO

    Dear All,
             While creating capital PO the account assignment tab internal order number field is not getting updated. While entering the asset number the internal order number field shows blank.
              Kindly advise me to rectify the setting, If I done wrong.
    Edited by: saravana j on Jun 14, 2010 10:33 AM

    Yes this is correct. How the system should know the internal order?
    When you use a combination assets / internal orders the proces steps are:
    Create a investment internal order
    Assign the PO to the internal order order.
    The costs are posted on the IO
    Settle the cost to the AUC
    Final setle the costs from the AUC to the final asset

  • Debit Memo Request with Reference to Service Order

    Hi Team,
    I need to create the following business process
    Service Notification -> Service Order -> Debit Memo Request -> Debit Memo.
    I'm able to create the notification and the service order. However while creating the debit memo request with reference to the service order I'm stuck. Not sure where and how do I give the reference document number for the data to flow from the Service Order to Debit Memo Request.
    Nadarajah Pratheb

    Hi Nadarajah,
    The following may help you.
    1.Check the sales document category of the service order you are using.
    2. Check which kind of document given in the with reference screen has the same sales document category.
    3. For that document type, enter the service order as the reference.
    4. Now you can see the details getting copied to the debit memo request.
    5. Make sure copy controls are properly maintained from service order to debit memo request.
    Please assign reward points if it helps.

  • Internal Order number is copied while cretaing new SC from Old PO

    We are on SRM 5.0. When i tried to create a new shopping cart through by copying the old shopping cart from 'Old Purchase Orders and templates' the Internal Order number is also being copied which is a problem.
    I appreciate any help.
    Thank you

    Thanks for the response. Yes we are using using internal order(IO) in account assignment.
    This creates a problem, because the approver is unable to identify if the PR is  one which is already approved that was rejected by someone else (so therefore doesn't need a new IO), or whether it's a brand new PR that needs a new IO.
    So is there someway so that the cost assignment does NOT get copied onto the new PR? Any relevant BADI's that can be used ?

  • CRM- Find Service contract from Internal Order Number

    Hi Friends,
    I would like to know how to get service contract from internal oredr number.
    From service contract we can find internal order number by using CRM_ORDER_READ function module- table et_document_flow, but my requirement is how to find service contract from Internal order number.Any function module or BAPI available for this requierement ?
    Vinayak Sapkal

      when the costs are transferred from CRM to R3, they are posted to an internal order. When a service order or incident is transferred to R3, we have to create an internal order for it, regardless of whether or not a contract has been assigned.
    This is all linked to the logic used in CO to find the appropriate internal order. It works as follows:
    The internal order is stored in the table IAOM_ASSIGNMENTS. This is accessed by a guid (the account assignment guid).
    To get this guid, there is a second table IAOM_EXT_OBJ_INF. This table links the GUIDs coming from CRM, dependent on the CO Customizing for CRM (Mass Controlling, Header level, item level controlling etc.)
    This is how we manage to link a service order to the internal order of a contract in the first place.
    When we call CO, CO first looks for an assignment for the object guid passed. If a service order has been linked to a contract, nothing will be found for the object guid. CO will then check for assignments to the reference guid and find the contract entry.
    If no contract has been assigned, CO will create an internal order based on the service order guid.
    From a CRM point of view, costs are assigned directly to an item, and so it makes no sense to have a reference guid for the costs or the possibility to change the guid via BADI.

  • Issue regarding Internal Order Number

    When i am creating internal order in KO01 transaction, it is getting reflected in object class ANLA but when i am changing internal order in KO02 transaction ,it is getting reflected in objec class RKAUFTRAG. I am getting object id based on object  class from CDHDR tablee. My requirement is to pick the internal order data from COAS table corresponding to internal order number.
    In case of object class RKAUFTRAG, we are getting internal order number from last 10 character of object id. But for object class ANLA, object id doesnt have internal order number instead it has company code,asset number and sub number.
    Please help me out to find internal order number in case of object class ANLA.
    Debdutta Dey,

    I do not think I got your question... ANLA is a table for master data of the assets. Are you looking for internal order link to an asset? It's not in ANLA table, but in ANLZ (field CAUFN).

  • Detailed expenses posted of an internal order number

    I would like to see the detailed expenses of an internal order number that was posted. What T-Code that i can use?
    Thank you.....

    There's an internal order XXXX in master data, then i want to see the actual line item of that order using that t-code but that order isn't found in the list.
    While the other orders can be displayed. I have opened all period in current and past year, but still can't be found.
    Where i can check this order XXXX?
    Thank you.

  • Internal order number on PR and PO printout

    Dear SAP Guru's,
    My client want to print the P.R and PO document and they want the internal order number to be printed with it. So can some one please help to how is PR #  is linked to the Internal order number, How is PO # linked to the internal order number. Which table i should access to find the details.
    Thanks for your help

    Internal Order is an Account assignment object in PR / PO.
    You can find Account assignment details in table EKKN for PO and EBKN for PR

  • Settlement rule for several assets but one internal order number

    I have a question regarding the settlement rule for an internal order. I have issued an internal order number to capture costs for a construction project.  When the project is completed how do I update the settlement rule for the internal order to several assets all for different amounts?
    For example an internal order number has collected costs of 150,000.00 for the completion of a building.  When the building is complete and I want to do a final settlement of the internal order.  I have one asset for land improvements for 43,000, another asset for the HVAC system for 33,000 and building costs of 74,000.  When updating the settlement rule I know to create the assets and update the settlement rule with these asset numbers, but I am unclear on how to assign multiple assets with differnt amounts.

    Hi ,
    In the settlement rule , you need to select the Receiver as FXA and then enter the Asset number and then you will have to put the % that you want to settle to .
    Like if you have 100/- Rs. total cost and you want to settle it to 2 assets in 60/- Rs. and 40/- Rs.
    Then you will have to enter 2 line items in settlement rule with diffrent asset numbers and in proportion you will have to say 40 % and 60% , based on which the final settlement would happen .
    So make the proportion changes in the settlement rule accordingly .
    Regards ,
    Dewang T

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